2. contents
Case is all about
Future for telecom
Customer centric?
Before / NOW
Building a customer centric business
Major Trends Changing the World of Telecoms
How to measure the success of a customer centric
company
Challenges faced by telecom industry
Examples
3. Case is all about
Key person :-
• Sriram (Vice president at wipro technology)
• Gerald R Faulhaber (Wharton prof of Business
Economy and public policy)
4. Future of telecom
The rise of cloud services
More convenient smartphones
Wireless network infrastructure
World wide mobile traffic will increase 33 times
Big data management
Reshape the telecom consumers
5. Customer centric?
Customer
focused
Leadership
EMPOWER
Front
line
Understan
ding YOU
customer
Feedback
Design
Your
experience