Elaine Giles has over 15 years of experience in customer service and administration roles. She has strong communication, time management, and computer skills. Her most recent roles include Customer Service Executive at Swift Couriers, where she processed customer orders and issues, and Customer Care Administrator at Bloor Homes, where she helped process customer work orders and requests.

1. CURRICULUM VITAE
Elaine Mary Giles
Telephone: 01635 846447
Mobile Number: 07855068488
Email: elaine.giles2@live.co.uk
Profile:
I am an experienced administrator with excellent time management skills. I am a good communicator with proven
inter personal skills and am used to working in a team whilst also being capable of using own initiative. I am a hard
working honest individual and I am always enthusiastic to learn and undertake new challenges.
Computer Skills:
I am Computer Systems literate in Microsoft Word & Excel.
Employment History
2nd
February 2015 - 22nd
April 2015
Company: Swift Couriers
Position: Customer Services Executive
Duties: My duties required the efficient processing and management of all Swift Couriers customers and what their
requirements were in a busy, fast moving, multi-tasking environment. I was required to have a confident telephone
manner and be able to work with the customer to understand what they required and then translate that to the services
offered by the company. These included overnight, same day and international services. This was mainly a telephone
orientated position and there was an administrative requirement which included among other duties, the processing of
Proof of Deliveries from third party suppliers, processing reports as required by management, processing of supplier
invoices and processing customer issues.
Reason for Leaving: Not the right environment that I felt suitable in.
“References available on request”
8th
October 2014 – 19th
December 2014
Company: Bloor Homes (Temping)
Position: Customer Care Administrator
Duties: My duties were to help the Customer Care team with their backlog of work. What I was required to do was to
raise work orders on their system – SiteStream, and also do updates on relevant plots. I issued out work orders to the
Contractors by email for them to attend a home owners property to carry out the work that had been reported by the
home owner. I issued out 10 & 20 month snagging letters to home owners as well as access letters, my job also
included scanning of documents, filing, laminating and closing of jobs on SiteStream when advised they were
completed, I sent out emails chasing contractors from a snagging list asking for any updates that were showing to be
outstanding. I had to take the post down to the reception and frank it ready for collection. This was a varied and
interesting job that I had been doing.
Reason for Leaving: Bloor Homes advised me that they were not going to make this a permanent position.
“References available on request”
4th
May 2004 - 15th
August 2014
Company: Cognito Ltd
Position: Customer Administration Assistant
Duties: My duties at Cognito Ltd were to place the orders received from our customers onto Cognito's system -
CSMS, this was to create the order with a user address so it can then be enabled to the customer's PDA devices
provisioned with Cognito software adapted to the customer's requirements. I created fixed user addresses for internal
use and customer use, I kept stock of all Cognito's loan equipment that was out on loan to Cognito's customers. I
created order forms and loan forms in Microsoft word for the customers, detailing what type of software package they
wanted to purchase, and what products were to be loaned for a period of several months. I created shipment details
on Microsoft excel once the orders of PDA's had been provisoned, this was then emailed out to the customer. I used
to cover the reception area for lunch breaks and sometimes for annual leave, I had organised the conference rooms
for the clients, and organised the coffee/tea for the meetings, I had also organised taxi's for the clients.
Reason for Leaving: Redundancy.
“References available on request”
Previous to May 2004
Vodafone Limited

2. CURRICULUM VITAE
Previous to May 200
Sainsburys Supermarkets
Previous to September 1996
Vodafone Limited
Previous to December 1993
Vodafone Limited
Previous to November 1988
Automobile Association
Previous to December 1986
Tesco Stores Limited
Previous to April 1983
AICO International
Previous to 1982
STEARN Electronics
Courses:
Advanced Telephone Skills
General Information
Status: Married
Driver: Full Clean License
Nationality: British
Education
Turnpike Comprehensive School
Turnpike Estate
Newbury Berkshire
Qualifications
C.S.E. English 2
C.S.E. Math’s 2
Environmental Studies 2