Harshita Mota is seeking a challenging opportunity to utilize her 5.8 years of experience in human resources operations and customer service. She currently works as an HR Operations Executive for Collabera, where she handles onboarding, background checks, and visa extensions for candidates placed at Fortune 500 clients. Previously, she held roles as a Telesales Executive for Gowrie Healthcare, an Online Chat Representative for Effective Teleservices, and an Associate ER for Collabera, where her responsibilities included timekeeping, employee relations, and ensuring a positive work environment. Harshita holds a Bachelor of Arts from EIILM University and is based in Vadodara, India.

1. HARSHITA MOTA
Mob: +918460407179 Email –harshita.aiesec91@gmail.com
CARRER OBJECTIVE
To explore challenging opportunities, where my potential will be put to the optimal use for the benefit
of the organization and enhancing my skills
PROFESSIONAL EXPERIENCE : 5.8 Years
Collabera (11th January 2016- Till date)
Collabera is a multi-national company providing high quality IT resources to meet talent needs thru Staff
Augmentation, Permanent Placement services and Vender management programmes.
Job profile: HR Operations Executive
Job Responsibilities
● Handling on-boarding work for candidates that are selected or recruited to work at JPMC, DELL, IBM,
etc.
● Doing their background verification by the agencies.
● Handling vendors that work thru Collabera for the placements of their candidates for fortune 500
companies that have a tie-up with Collabera in US.
● Handling customer service.
● Preparing client letter and Collabera letter for visa extension of the candidates.
● Ensuring the candidates have the authorisation to work in US.
Gowrie Healthcare Pvt Ltd. (30th April 2012 - 31st Dec
2015)
Gowrie Healthcare Pvt Ltd is a leading wholesale pharmaceutical firm who supplies medicines, health aid products,
mobility, specials etc to the pharmacists in the UK.
Job profile: Telesales Executive
Job Responsibilities
● Calling set of 20-25 customers daily for the pharma orders.
● Maintaining and retaining existing customers to the business.
● Getting new business on board by cracking new customers.
● Maintaining call quality and adhere to all quality parameters.
● Providing excellent customer service, handling queries and issues of own accounts.
● Maintaining and forwarding all daily, weekly and monthly reports to the TL and manager when
required.
Effective Teleservices Pvt Ltd (4th July2011 – 24 April2012)

2. HARSHITA MOTA
Mob: +918460407179 Email –harshita.aiesec91@gmail.com
Effective Teleservices Pvt Ltd is a global customer interaction or acquisition and contact center services. Basically a
chat service and outcall process..
Job profile: Online Chat Representative
Job Responsibilities
● Answering online chats of customer willing to buy products online (TV, Internet, Phone and
wireless services).
● Sales oriented process where we need to answer chats off customers.
● Solving customer’s queries, issues and helping them proceeding with the online ordering process.
● Try to get new business on board and help customers to complete the order process.
Collabera (9th Aug2010 – 29th April2011)
Collabera is a multi-national company providing high quality IT resources to meet talent needs thru Staff
Augmentation, Permanent Placement services and Vender management programmes.
Job profile: Associate ER
Job Responsibilities
● Preparing time sheets of the current working employees in JPMG,AT&T etc.
● Detailed documentation of the employees working on the payroll of Collabera.
● Calling the employees and assuring they are comfortable enough in the working environment to make it
better for the employees.
● Keeping touch with the TL’s to make sure that there are no issues between the TL and team members to
ensure that the employees are happy working in the company.
● Finding out new ideas to improve the working environment, solving issues of the employees.
Academic
● Bachelor of Arts from EIILM University (Sikkim).
Personal Dossier
● Permanent Address: D-401, Vaishnav Willows,Dabhoi roa,
Vadodara.
● Birth Date 25h
Dec, 1991
● Marital Status: Single
● Experience: 5.8 Years

3. HARSHITA MOTA
Mob: +918460407179 Email –harshita.aiesec91@gmail.com
Harshita Mota