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Case Study




 Improvement of operational
 processes in a company belonging
 to the jewellery sector
   FeedBackGround’s       most     powerful  and     important
   experiences in the jewellery sector have been acquired in
   the field of operations. It is common for companies with
   many references to have a certain degree of
   craftsmanship in their work processes, as well as using raw
   material of great value, which occasion stoppages and
   bottlenecks that lead to inefficiency and financial
   problems. Below we describe a specifically successful case.




 Executive Summary                                             Strategy/Approach
  Our client had an almost full order book that it was        Feedbackground’s contribution to this project was as
   unable to address thoroughly and productively               follows:
                                                                Define the bottlenecks and consider solutions for
  Constant occurrence of stock outs                              increasing capacity
  Despite the high number of orders to be fulfilled,           Achieve a more balanced production planning
   there was considerable financial stress                       and set priorities

  The quality of the items was high, although was not          Measures to reduce the incidences of quality
   constant throughout all the process. In many cases,
                                                                Reduction in the size of batches, stocks and cycle
   it depended on people
                                                                 times
  Although the computer system was powerful, it was            Undertake action at points causing drops in profit
   not being used to its full potential                          margins
  There was obviously a lack of discipline and rigor in        Points of overall improvement
   the execution of improvements
                                                                Develop a computer program to control production
                                                                 in real time



 Opportunity                                                   Results
  It was clear that the time was just right for overhauling    Full time project lasting 6 months with the
   the whole production process, and our client was fully        participation of a senior and a junior consultant
   aware of the fact
                                                                Production was increased by 18 % in just a few
  Attractive quick wins were envisaged simply by                weeks
   applying certain lean and TOC techniques
                                                                Bottlenecks were controlled with only minimum
  The need to set up a program for the transfer of              investment by the client
   knowledge from seniors to juniors was also clear, in
                                                                The financial situation improved after only 3 months
   order to ensure the continuation of complicated tasks
                                                                 thanks to the rationalization of stocks
  It was necessary to optimize the whole process to
                                                                Initiation of the cultural change for the sustainability
   ensure the economic and financial viability of the
                                                                 of new processes
   company
                                                                The customer accepted a fixed estimate plus a
  Clear possibilities existed for leadership in certain
                                                                 variable. Everyone has benefitted!
   markets



Contact name: Màrius Mollà
Position: Partner and Director of Projects
marius.molla@feedbackground.com                                                     Customer Experience – July 2012
Telephone: +34 619762870                                                                www.feedbackground.com

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Cs 1 fbg - operational processes jewellery - rev2

  • 1. Case Study Improvement of operational processes in a company belonging to the jewellery sector FeedBackGround’s most powerful and important experiences in the jewellery sector have been acquired in the field of operations. It is common for companies with many references to have a certain degree of craftsmanship in their work processes, as well as using raw material of great value, which occasion stoppages and bottlenecks that lead to inefficiency and financial problems. Below we describe a specifically successful case. Executive Summary Strategy/Approach  Our client had an almost full order book that it was Feedbackground’s contribution to this project was as unable to address thoroughly and productively follows:  Define the bottlenecks and consider solutions for  Constant occurrence of stock outs increasing capacity  Despite the high number of orders to be fulfilled,  Achieve a more balanced production planning there was considerable financial stress and set priorities  The quality of the items was high, although was not  Measures to reduce the incidences of quality constant throughout all the process. In many cases,  Reduction in the size of batches, stocks and cycle it depended on people times  Although the computer system was powerful, it was  Undertake action at points causing drops in profit not being used to its full potential margins  There was obviously a lack of discipline and rigor in  Points of overall improvement the execution of improvements  Develop a computer program to control production in real time Opportunity Results  It was clear that the time was just right for overhauling  Full time project lasting 6 months with the the whole production process, and our client was fully participation of a senior and a junior consultant aware of the fact  Production was increased by 18 % in just a few  Attractive quick wins were envisaged simply by weeks applying certain lean and TOC techniques  Bottlenecks were controlled with only minimum  The need to set up a program for the transfer of investment by the client knowledge from seniors to juniors was also clear, in  The financial situation improved after only 3 months order to ensure the continuation of complicated tasks thanks to the rationalization of stocks  It was necessary to optimize the whole process to  Initiation of the cultural change for the sustainability ensure the economic and financial viability of the of new processes company  The customer accepted a fixed estimate plus a  Clear possibilities existed for leadership in certain variable. Everyone has benefitted! markets Contact name: Màrius Mollà Position: Partner and Director of Projects marius.molla@feedbackground.com Customer Experience – July 2012 Telephone: +34 619762870 www.feedbackground.com