This document discusses strategies for managing groups and individuals in classroom settings. It begins by explaining that managing crowded classrooms includes establishing expectations and addressing student uncertainties. Several classroom arrangement styles are presented, including auditorium, face-to-face, off-set, seminar, and cluster styles. The document then discusses grouping students and types of groups like functional teams and problem-solving teams. Conflict resolution strategies for groups include negotiation, confrontation, and mediation. Working with individuals requires negotiation skills to develop support and prevent frustration. The principles of negotiation discussed are separating people from problems, focusing on common interests, generating shared options, and developing results based on criteria.