this PPT points out verbal communication and the way people speak. it covers involvement, directness and indirectness, and many other style f communication
CROSS CULTURAL CONVERSATION
content
Cross-Cultural Implications
Conversation Structures
“Ping-Pong” and “Bowling” Conversation Styles
Ethnocentric Judgments
Cross-Cultural Implications
A large percentage of the world’s cultures value indirectness
Americans may need to:
- modifying their communication style
- Maintaining harmony ( “saving face” – “lose face” )
- not be too direct when :
+ giving criticism
+ making requests
+ expressing needs and opinions
“Ping-Pong” “ Bowling” Conversation Styles
“Ping-Pong” Conversation Styles
American’s conversation style <=>a Ping-Pong game.
What is it like?
if one person doesn’t say enough or ask enough questions to keep the conversation moving, the conversation stops.
North Americans: impatient with culturally different conversation styles
If either person talks too much, the other feel that the other monopolizes the conversation.
VIDEO 2
North American women:
-listening politely
-without interrupting
“ Bowling” Conversation Styles
One’s turn depends on status, age, and the relationship to the other person.
Ethnocentric Judgments
Definition:
judging another culture by the beliefs in your own culture.
believing your culture is the best.
There are some ways to avoid ethnocentric
recognizing differences
avoid assumption and do not pre-judge
learn about other cultures.
this PPT points out verbal communication and the way people speak. it covers involvement, directness and indirectness, and many other style f communication
CROSS CULTURAL CONVERSATION
content
Cross-Cultural Implications
Conversation Structures
“Ping-Pong” and “Bowling” Conversation Styles
Ethnocentric Judgments
Cross-Cultural Implications
A large percentage of the world’s cultures value indirectness
Americans may need to:
- modifying their communication style
- Maintaining harmony ( “saving face” – “lose face” )
- not be too direct when :
+ giving criticism
+ making requests
+ expressing needs and opinions
“Ping-Pong” “ Bowling” Conversation Styles
“Ping-Pong” Conversation Styles
American’s conversation style <=>a Ping-Pong game.
What is it like?
if one person doesn’t say enough or ask enough questions to keep the conversation moving, the conversation stops.
North Americans: impatient with culturally different conversation styles
If either person talks too much, the other feel that the other monopolizes the conversation.
VIDEO 2
North American women:
-listening politely
-without interrupting
“ Bowling” Conversation Styles
One’s turn depends on status, age, and the relationship to the other person.
Ethnocentric Judgments
Definition:
judging another culture by the beliefs in your own culture.
believing your culture is the best.
There are some ways to avoid ethnocentric
recognizing differences
avoid assumption and do not pre-judge
learn about other cultures.
They are here! How ethnic diversity changed the way we train RAs in cross-cul...Joel Pérez, Ph.D.
The presentation is how George Fox University used the Intercultural Conflict Styles Inventory in training Resident Advisors in developing skills in cross-cultural conflict.
As an undergraduate student, I was a member of the William H. Thompson Scholarship Learning Community at UNL. This program held numerous learning workshops to support diversity awareness and a number of personal development topics. At the request of the assistant program coordinator, I assisted in the development of this presentation to students in the spring of 2017. Feedback from the students who attended this workshop found new ways to identify cultural communication differences and learn positive and effective communication strategies.
My contributions consisted of:
1. Cross-Cultural Communication Definition Slide
2. Domestic and International Differences
3. Conflict Resolution
4. Strategies For Cross-Cultural Communication
5. Scenario-International Professor
6. Scenario Roommate Cleaning Habits
7. Scenario-Meetings/Group Projects
8. Scenario-Experiencing Campus Organizations
They are here! How ethnic diversity changed the way we train RAs in cross-cul...Joel Pérez, Ph.D.
The presentation is how George Fox University used the Intercultural Conflict Styles Inventory in training Resident Advisors in developing skills in cross-cultural conflict.
As an undergraduate student, I was a member of the William H. Thompson Scholarship Learning Community at UNL. This program held numerous learning workshops to support diversity awareness and a number of personal development topics. At the request of the assistant program coordinator, I assisted in the development of this presentation to students in the spring of 2017. Feedback from the students who attended this workshop found new ways to identify cultural communication differences and learn positive and effective communication strategies.
My contributions consisted of:
1. Cross-Cultural Communication Definition Slide
2. Domestic and International Differences
3. Conflict Resolution
4. Strategies For Cross-Cultural Communication
5. Scenario-International Professor
6. Scenario Roommate Cleaning Habits
7. Scenario-Meetings/Group Projects
8. Scenario-Experiencing Campus Organizations
Se llama domótica al conjunto de sistemas capaces de automatizar una vivienda, aportando servicios de gestión energética, seguridad, bienestar y comunicación, y que pueden estar integrados por medio de redes interiores y exteriores de comunicación, cableadas o inalámbricas, y cuyo control goza de cierta ubicuidad, desde dentro y fuera del hogar. Se podría definir como la integración de la tecnología en el diseño inteligente de un recinto cerrado.
Shirley Cramer, "Everything is design. Everything!" - Paul RandArchitects for Health
Shirley Cramer CBE, Chief Executive of the Royal Society for Public Health on designing for reconfiguration. Presentation at "Everything is design. Everything!" - Paul Rand event
Cultural Awareness: Self-Study Guide to Cross-Cultural CommunicationNeil Payne
Do you work across cultures? Cross-cultural communication is all about helping people better understand how to work smarter when working with people from different cultures, whether at home or abroad. This is a free self-study manual that covers the basics of cultural awareness with focus on how we communicate.
Cross cultural communication refers to the communication between people who have differences in any one of the following: styles of working, age, nationality, ethnicity, race, gender, sexual orientation, etc. Cross cultural communication can also refer to the attempts that are made to exchange, negotiate and mediate cultural differences by means of language, gestures and body language. It is how people belonging to different cultures communicate with each other.
2. Did you know...
●A popular brand of golf balls went on sale in
Japan in packs of four. Only after sales
were nonexistent, did executives find out
that the #4 in Japan means death.
3. Seemingly Trivial
●Little things that are a part of our everyday
culture might cause a huge backlash in
others.
●It isn’t because we meant to hurt, offend,
irritate or anger someone. Rather, what is
an everyday thing for one group might be
totally foreign or even upsetting to another
population.
4. How about this one...
●Crossing your ankle across your knee with
the bottom of your foot toward the person
you are speaking with is normal in the USA.
●However, in Arab cultures, it is the worse
possible insult.
5. Culture
To be cultured, you have to know culture...
1.Merriam Webster defines culture as, "the
customary beliefs, social forms, and material
traits of a racial, religious, or social group;
also: the characteristic features of everyday
existence (as diversions or a way of life)
shared by people in a place or time."
(http://www.merriam-webster.com/dictionary/culture)
2.Ironically, culture also means, "expert care
and training."(http://www.merriam-webster.com/dictionary/culture)
6. Integrating the Two Definitions
●If we learn about another’s "culture", we will
be able to provide "cultured" patient care.
●The result will make us better clinicians and
produce better patient outcomes through
demonstrating our "expert care and training"!
(http://www.merriam-webster.com/dictionary/culture)
7. Strategies for Cross-Cultural
Sensitivity
●Keep words and phrases simple*(KISS)
oNo medical jargon other than the most universal,
basic and absolutely necessary terms.
●Speak slower rather than louder*
oChances are a hearing impairment is not what is
hampering the communication exchange.
●If you are not sure about their question or an
answer to your question then rephrase it*
oAlso remember that "yes" doesn't necessarily
indicate affirmation in other cultures; it can also
indicate "no and/or maybe.
*Mielke, David. "Effective Global Communication Requires Cross Cultural Sensitivity." AnnArbor.com. 9/20/2009.
8. Continued
● Avoid slang and jargon(1)
● Identify your own biases and prejudices.(2)
o They are simple to overcome.
o It is fear that drives them and for which education is the
solution.(2)
● Perform assessments in a culturally sensitive manner(2)
● Patient/Family Misconceptions(2)
o Delivering care across cultures has the potential to create
misconceptions and unrealistic expectations.
o This can impair judgement and influence interactions.
o It is easy to become frustrated or defensive by the former.
o Instead, remain calm and work to help guide good outcomes.
(2)
(1)Mielke, David. "Effective Global Communication Requires Cross Cultural Sensitivity." AnnArbor.com. 9/20/2009.
(2) Seibert, PS. "A Checklist to Facilitate Cultural Awareness." J Med Ethics 2002;28:143-146 doi:10.1136/jme.28.3.143
9. More
●Religious/Spiritual Beliefs(2)
oStudies show that these play a role in successful
health recovery.
oPatients often attribute successful recovery and
even survival to these beliefs. (2)
●Identify language barriers(2)
oIdentify the preferred method of communication.
Spoken, written, signing, facing, offset, etc. (2)
oTranslator
10. Interestingly Enough...
●In some cultures, men can be seen holding
hands, which in no way indicates that they
anything other than good friends.
●In Japan, when exchanging business cards it
is considered rude to put your new
colleague's business card in your wallet and
then back in your back pocket as it is
perceived as you are sitting on his face!
11. So Many Mines in the Field...
●With all of the intricacies of a culture that is
different from your own, it is easy to feel like
you are walking through a minefield blind
and not knowing where to step next.
●While some folks spend weeks, months, or
years learning about other cultures in which
they will live and/or serve there is a lot of
room for error.
14. Mistakes are Inevitable...
●Embarrassment is likely but only temporary.
●Don't give up!
●On the whole, people from other cultures
cherish those who are trying to show respect
and to honor their culture.
15. Getting More than You Give
●Oftentimes the folks who you are trying to
honor by respecting and learning about their
culture will in turn honor you with
compliments, food, etc...
●Many times you make
a lifelong friend!
16. Additional Hints
●Try to learn a little about the following:
oMedical care in the patient’s native country.
oFamilial structure.
oA few of their native language phrases if they have a
good command of English.
oA few general customs of their country.
oMaybe a few interesting details about their
hometown in their country.
20. Take Great Care in What You Say
and Do
You never know how someone might respond...
"I've learned that people will forget
what you said, people will forget
whatyou did, but people will never
forget how you made them feel."
- Maya Angelou