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;fd'bflos /]l8of] dbgkf]v/f -;f/]d_ kfNkf;fd'bflos /]l8of] dbgkf]v/f -;f/]d_ kfNkf
k[i6e"ldk[i6e"ld
““;"rgf zlQm xf];"rgf zlQm xf]””

cfˆg} kx'Frdf ;fd'bflos ;~rf/sf] cfjZostf dxz'; – @)%@ .cfˆg} kx'Frdf ;fd'bflos ;~rf/sf] cfjZostf dxz'; – @)%@ .
df8L cl8of] 6fj/ @)%$ ;fndf :yfkgf eof], h;nfO{ dlxnfx?n]df8L cl8of] 6fj/ @)%$ ;fndf :yfkgf eof], h;nfO{ dlxnfx?n]
& uflj;df s]Gb|Lt u/L ;~rfng u/] .& uflj;df s]Gb|Lt u/L ;~rfng u/] .
 ;f/]d df8L cl8of] 6fj/sf] ljsl;t ?k xf] .;f/]d df8L cl8of] 6fj/sf] ljsl;t ?k xf] .
 ;f/]d blIf0f Plzofsf] klxnf] u|fdL0f ;fd'bflos /]l8of] xf] . @);f/]d blIf0f Plzofsf] klxnf] u|fdL0f ;fd'bflos /]l8of] xf] . @)
%% kf}if !( df Ohfht kq k|fKt u/L o;sf] :yfkgf ePsf] lyof] .%% kf}if !( df Ohfht kq k|fKt u/L o;sf] :yfkgf ePsf] lyof] .
 dbgkf]v/f gd"gf ufpF ljsf; ;ldltsf] gfddf ;f/]dsf] nfO;]G;dbgkf]v/f gd"gf ufpF ljsf; ;ldltsf] gfddf ;f/]dsf] nfO;]G;
/x]sf] 5 . /]l8of] ;efdfkm{t lgjf{lrt ;~rfns ;ldltn] o;sf] Joj:yfkg/x]sf] 5 . /]l8of] ;efdfkm{t lgjf{lrt ;~rfns ;ldltn] o;sf] Joj:yfkg
/ ;~rfng ub}{ cfPsf] 5 ./ ;~rfng ub}{ cfPsf] 5 .
 :yfkgfsfnLg ;dodf o'g]:sf]sf] cfly{s tyf k|fljlws ;xof]u .:yfkgfsfnLg ;dodf o'g]:sf]sf] cfly{s tyf k|fljlws ;xof]u .
;f/]dsf] ;]jf If]q;f/]dsf] ;]jf If]q
 nlIft If]qnlIft If]q
 #% uflj; / ! gu/kflnsf#% uflj; / ! gu/kflnsf
 k|efj If]qk|efj If]q
 kfNkfsf ^) uflj; / @ gu/kflnsfkfNkfsf ^) uflj; / @ gu/kflnsf
 k|;f/0f ;'lgg] If]qk|;f/0f ;'lgg] If]q
 ^ lhNnf^ lhNnf - kfNkf, u'NdL,- kfNkf, u'NdL,
c3f{vfFrL, :ofªhf, tgx"F / kj{tc3f{vfFrL, :ofªhf, tgx"F / kj{t
cflb_cflb_
 cg'dflgt ;|f]tfcg'dflgt ;|f]tf sl/j !@ nfvsl/j !@ nfv
;f/]dsf nlIft ;d'bfo÷cl8oG;;f/]dsf nlIft ;d'bfo÷cl8oG;
 ls;fg / dhb'/ls;fg / dhb'/
 ;LdfGts[t ;d'bfo;LdfGts[t ;d'bfo
 dlxnf ;d"x, cfdf ;d"xdlxnf ;d"x, cfdf ;d"x
 ;fd'bflos pkef]Qmf ;d"xx?;fd'bflos pkef]Qmf ;d"xx?
 ljBfyL{, lzIfs / jf}l4s ju{ljBfyL{, lzIfs / jf}l4s ju{
 /]l8of] ;FuL ;d"x, dlxnf ;~rf/ ;d"x -;|f]tf Snj_/]l8of] ;FuL ;d"x, dlxnf ;~rf/ ;d"x -;|f]tf Snj_
 :yfgLo pBdL, pBf]uL / Joj;foL:yfgLo pBdL, pBf]uL / Joj;foL
 cfocfh{g / :j/f]huf/df ;+nUg JolQmx?cfocfh{g / :j/f]huf/df ;+nUg JolQmx?
;+u7g;+u7g
 /]l8of] ;ef/]l8of] ;ef ::
 cfhLjg ;b:o -$))_, /]l8of] ;FuL ;d"x,cfhLjg ;b:o -$))_, /]l8of] ;FuL ;d"x,
dlxnf ;~rf/ ;d"x, ufpF ljsf; ;ldlt, /]l8of] k|dlxnf ;~rf/ ;d"x, ufpF ljsf; ;ldlt, /]l8of] k|
ltlglw, blnt, hghflt, ;LdfGts[t ;d'bfosf ;d"xltlglw, blnt, hghflt, ;LdfGts[t ;d'bfosf ;d"x
 /]l8of] ;~rfns ;ldlt -!%_/]l8of] ;~rfns ;ldlt -!%_
 /]l8of] ;efaf6 lgjf{lrt/]l8of] ;efaf6 lgjf{lrt
 ;fd'bflos ;~rf/sf lj1 / ljz]if1x?;fd'bflos ;~rf/sf lj1 / ljz]if1x?
;d'bfosf] ;xeflutf;d'bfosf] ;xeflutf
 ls;fgx?n] s[lif sfo{qmd pTkfbg ub{5gls;fgx?n] s[lif sfo{qmd pTkfbg ub{5g
 z}lIfs sfo{qmd pTkfbgdf lzIfsx?sf] ;+nUgtfz}lIfs sfo{qmd pTkfbgdf lzIfsx?sf] ;+nUgtf
 :jf:Yo sfo{qmd lgdf{0f 8fS6/x? cfkm}n] u5{g:jf:Yo sfo{qmd lgdf{0f 8fS6/x? cfkm}n] u5{g
 ;d'bfosf nflu cfjZos ;"rgf u};;, cGt/f{li6«o u};; / ;/sf/L;d'bfosf nflu cfjZos ;"rgf u};;, cGt/f{li6«o u};; / ;/sf/L
lgsfon] pknAw u/fpF5glgsfon] pknAw u/fpF5g
 afnaflnsf / ljBfyL{x?afnaflnsf / ljBfyL{x?
 ;fd'bflos sfo{qmd pTkfbsx? :jod;]jL ?kdf sfd u5{g;fd'bflos sfo{qmd pTkfbsx? :jod;]jL ?kdf sfd u5{g
 /]l8of] ;FuL ;d"x, dlxnf ;d"x / /]l8of] k|ltlglwx? sfo{qmd/]l8of] ;FuL ;d"x, dlxnf ;d"x / /]l8of] k|ltlglwx? sfo{qmd
ub{5gub{5g
 :yfgLo o'jfx?sf] ;f+:s[lts sfo{qmd:yfgLo o'jfx?sf] ;f+:s[lts sfo{qmd
 :YffgLo gful/sn] rf8, kj{, d]nf / pT;jsf] j0f{g ug{ cfpF5g:YffgLo gful/sn] rf8, kj{, d]nf / pT;jsf] j0f{g ug{ cfpF5g
 dlxnf, ckfË, blnt, ;LdfGts[t ;d'bfodlxnf, ckfË, blnt, ;LdfGts[t ;d'bfo
 /fhgLlts g]tf / ;fdflhs sfo{stf{x?/fhgLlts g]tf / ;fdflhs sfo{stf{x?
sfo{qmdsf] ljifoj:t'sfo{qmdsf] ljifoj:t'
306f306f k|k|
ltztltzt
 ;dfrf/ / ;"rgfd"ns;dfrf/ / ;"rgfd"ns #*=%)#*=%)
##=)*##=)*
 lzIffk|blzIffk|b #&=!%#&=!% #!#!
=(@=(@
 dgf]/~hgfTdsdgf]/~hgfTds $)=#%$)=#% #%#%
;f/]dnfO{ ;d'bfosf] ;xof]u -bLuf]kg_;f/]dnfO{ ;d'bfosf] ;xof]u -bLuf]kg_
 ;|f]tf /x]sf] k|To]s kl/jf/af6 b}lgs d'i7Lbfg;|f]tf /x]sf] k|To]s kl/jf/af6 b}lgs d'i7Lbfg
 ;fd'bflos jg pkef]Qmf ;d"xn] pkef]Qmf ;/x bfp/fg;fd'bflos jg pkef]Qmf ;d"xn] pkef]Qmf ;/x bfp/fg
 cfhLjg ;b:otf jfkt z'NscfhLjg ;b:otf jfkt z'Ns
 :6]zg cWoog cjnf]sg ug]{af6 k|fKt z'Ns:6]zg cWoog cjnf]sg ug]{af6 k|fKt z'Ns
 ;xsfo{df pTkflbt /]l8of] sfo{qmd;xsfo{df pTkflbt /]l8of] sfo{qmd
 ;f/]dsf] au}Frfdf /x]sf kmnkm"n laqmL;f/]dsf] au}Frfdf /x]sf kmnkm"n laqmL
 :yfgLo lkP;P -nf]ssNofsf/L lj1fkg_:yfgLo lkP;P -nf]ssNofsf/L lj1fkg_
 :yfgLo u};;, ;/sf/L lgsfo, lhlj; / uflj;sf] ;xof]u:yfgLo u};;, ;/sf/L lgsfo, lhlj; / uflj;sf] ;xof]u
;f/]dnfO{ ;d'bfosf] ;xof]u -bLuf]kg_;f/]dnfO{ ;d'bfosf] ;xof]u -bLuf]kg_
 sfof{no ;]jf z'Nssfof{no ;]jf z'Ns
 ;f+:s[lts sfo{qmd, b]p;Le}nf], PNjd;f+:s[lts sfo{qmd, b]p;Le}nf], PNjd
 /]l8of] sfo{qmd cfbfgk|bfg -c? /]l8of] :6]zg_/]l8of] sfo{qmd cfbfgk|bfg -c? /]l8of] :6]zg_
 nlIft If]qdf /x]sf ;~hfnnlIft If]qdf /x]sf ;~hfn
 /]l8of] sfo{qmdsf] laqmL/]l8of] sfo{qmdsf] laqmL
 :yfgLo :jod;]jssf] kl/rfng:yfgLo :jod;]jssf] kl/rfng
 ;fem]bf/ ;+:yf;fem]bf/ ;+:yf
sfo{qmdsfo{qmd
;d'bfosf] cfjZostf / dfusf cfwf/df /]l8of] sfo{qmd pTkfbg / k|;f/0f;d'bfosf] cfjZostf / dfusf cfwf/df /]l8of] sfo{qmd pTkfbg / k|;f/0f
ul/G5 .ul/G5 .
 ;'zf;g / kf/bzL{tf clej[l4 ug]{ sfo{qmd -sfof{no k|d'v,;'zf;g / kf/bzL{tf clej[l4 ug]{ sfo{qmd -sfof{no k|d'v,
nf]stGq / ;'zf;g_nf]stGq / ;'zf;g_
 cfly{s ;fdflhs ljsf; sfo{qmdcfly{s ;fdflhs ljsf; sfo{qmd
 o'jf / lszf]/lszf]/LnfO{ k/fdz{ lbg] sfo{qmdo'jf / lszf]/lszf]/LnfO{ k/fdz{ lbg] sfo{qmd
 s[lif sfo{qmd - u|fdL0f / k/Dk/fut s[ifsnfO{ nlIft_s[lif sfo{qmd - u|fdL0f / k/Dk/fut s[ifsnfO{ nlIft_
 z}lIfs sfo{qmdz}lIfs sfo{qmd
 :jf:Yo, dft[ tyf gjlzz' :jf:Yo sfo{qmd:jf:Yo, dft[ tyf gjlzz' :jf:Yo sfo{qmd
 blnt ;jfnblnt ;jfn
 n}+lus ;jfn / dlxnf ;zQmLs/0fn}+lus ;jfn / dlxnf ;zQmLs/0f
 ckfËtf sfo{qmdckfËtf sfo{qmd
;jn kIf;jn kIf
 kl/sNkgf, nIo, p2]Zo / sfo{qmddf k|i6tfkl/sNkgf, nIo, p2]Zo / sfo{qmddf k|i6tf
 ;d'bfosf] ;xeflutf / :jfldTj :yflkt;d'bfosf] ;xeflutf / :jfldTj :yflkt
 tYok/s ;"rgf, Jojxfl/s 1fg / :j:y dgf]/~hgtYok/s ;"rgf, Jojxfl/s 1fg / :j:y dgf]/~hg
 bf]xf]/f] ;~rf/ -/]l8of] cfkm}df Psf]xf]/f]_bf]xf]/f] ;~rf/ -/]l8of] cfkm}df Psf]xf]/f]_
 /]l8of] ;FuL ;d"x / ;lqmo ;|f]tf/]l8of] ;FuL ;d"x / ;lqmo ;|f]tf
 ;fd'bflos ;+:yf / ;/sf/L tyf u}/;/sf/L lgsfo;Fusf];fd'bflos ;+:yf / ;/sf/L tyf u}/;/sf/L lgsfo;Fusf]
;DjGw;DjGw
 cgnfOg /]l8of] k|;f/0fcgnfOg /]l8of] k|;f/0f
;jn kIf;jn kIf
 :jtGq e"ldsf:jtGq e"ldsf
 ;d'bfosf nflu /]l8of] Ps ;xof]uL lgsfo aGg';d'bfosf nflu /]l8of] Ps ;xof]uL lgsfo aGg'
 :yfgLo ;~hfn:yfgLo ;~hfn
 :jod;]jL efjgf:jod;]jL efjgf
 :yfgLo ljifoj:t' / hfu/0fd"ns sfo{qmd:yfgLo ljifoj:t' / hfu/0fd"ns sfo{qmd
 bIf hgzlQmbIf hgzlQm
sdhf]/Lsdhf]/L
 ahf/ /0fgLlt / lbuf] cfly{s ;|f]tsf] sdLahf/ /0fgLlt / lbuf] cfly{s ;|f]tsf] sdL
 gofF k|ljlwnfO{ cfTd;fy ug{ cK7]/f]gofF k|ljlwnfO{ cfTd;fy ug{ cK7]/f]
 bIf hgzlQmnfO{ sfod /fVg hl6nbIf hgzlQmnfO{ sfod /fVg hl6n
 j]e;fO6nfO{ ;dofg's'n ljsl;t ug{ g;Sg'j]e;fO6nfO{ ;dofg's'n ljsl;t ug{ g;Sg'
 6]lnkmf]g / OG6/g]6 cem} ;xh gx'g'6]lnkmf]g / OG6/g]6 cem} ;xh gx'g'
cj;/cj;/
 ;d'bfo ;"rgfsf] ;|f]t / pkef]ustf{ b'a} x'g;d'bfo ;"rgfsf] ;|f]t / pkef]ustf{ b'a} x'g
 ;d'bfon] :jfldTj / ;xeflutf hgfpg ;w} pT;'s x'g';d'bfon] :jfldTj / ;xeflutf hgfpg ;w} pT;'s x'g'
 ;f/]dsf] b]z ljb]zdf ljz]if klxrfg :yflkt x'g';f/]dsf] b]z ljb]zdf ljz]if klxrfg :yflkt x'g'
 klxnf] u|fdL0f / gd"gf /]l8of]klxnf] u|fdL0f / gd"gf /]l8of]
 lbuf] cfly{s ljsf;sf] af6f]df lx+8g'lbuf] cfly{s ljsf;sf] af6f]df lx+8g'
 ;d'bfo / /]l8of]sf aLrdf ;'b[9 / ;'dw'/ ;DaGw;d'bfo / /]l8of]sf aLrdf ;'b[9 / ;'dw'/ ;DaGw
 ;d'bfo l;sfO{sf] kf7zfnf;d'bfo l;sfO{sf] kf7zfnf
 :yfgLo ;|f]tsf] clwstd kl/rfng:yfgLo ;|f]tsf] clwstd kl/rfng
 k/Dk/fut ;d'bfok/Dk/fut ;d'bfo
r'gf}tLr'gf}tL
 pbf; ;/sf/L gLltpbf; ;/sf/L gLlt
 ;fd'bflos / Joj;flos /]l8of] aLr km/s Jojxf/ gx'g';fd'bflos / Joj;flos /]l8of] aLr km/s Jojxf/ gx'g'
 /]l8of] :6]zgsf aLrdf c:j:y k|lt:kwf{/]l8of] :6]zgsf aLrdf c:j:y k|lt:kwf{
 ;Lldt ahf/;Lldt ahf/
 lgoldt / j}slNks cfDbfgLsf] ;|f]t gx'g'lgoldt / j}slNks cfDbfgLsf] ;|f]t gx'g'
 nf]ssNof0fsf/L / ;dfg'kflts lj1fkg gLlt sfof{Gjog gx'g'nf]ssNof0fsf/L / ;dfg'kflts lj1fkg gLlt sfof{Gjog gx'g'
 bf]xf]/f] s/ k|0ffnLbf]xf]/f] s/ k|0ffnL
cNkljsl;t d"nssf nflucNkljsl;t d"nssf nflu
;fd'bflos /]l8of]sf] cfjZostf;fd'bflos /]l8of]sf] cfjZostf
 ef}uf]lns cjl:ylt / kx'Frsf b[li6«n] pQd cfd;~rf/ dfWodef}uf]lns cjl:ylt / kx'Frsf b[li6«n] pQd cfd;~rf/ dfWod
 ;fIf/tf b/ sdhf]/;fIf/tf b/ sdhf]/
 ul/jLsf] l:yltul/jLsf] l:ylt
 u|fdL0f dfusf ljifodf /]l8of] sfo{qmd pTkfbg ug{ ;lhnf]u|fdL0f dfusf ljifodf /]l8of] sfo{qmd pTkfbg ug{ ;lhnf]
 ;To, tYo / ljZj;gLo ;"rgf k|jfx;To, tYo / ljZj;gLo ;"rgf k|jfx
 k/Dk/fut ;Lksf] ;+/If0f / x:tfGt/0fk/Dk/fut ;Lksf] ;+/If0f / x:tfGt/0f
 ;+:s[lt, efiff / z}nLx?sf] ;+/If0f;+:s[lt, efiff / z}nLx?sf] ;+/If0f
 nf]stGq, dfgjclwsf/ / ;'zf;g clej[l4df ;xof]unf]stGq, dfgjclwsf/ / ;'zf;g clej[l4df ;xof]u
 dlxnf ;zQmLs/0f, hghfltnfO{ hfu/0f / ;LdfGts[tdlxnf ;zQmLs/0f, hghfltnfO{ hfu/0f / ;LdfGts[t
;d'bfonfO{ cj;/sf] vf]hL ug{ ;xof]u;d'bfonfO{ cj;/sf] vf]hL ug{ ;xof]u
TThhaannkk yyoouu ffoorr lliisstteenniinngg

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CRM introduction in Nepali

  • 1. ;fd'bflos /]l8of] dbgkf]v/f -;f/]d_ kfNkf;fd'bflos /]l8of] dbgkf]v/f -;f/]d_ kfNkf
  • 2. k[i6e"ldk[i6e"ld ““;"rgf zlQm xf];"rgf zlQm xf]””  cfˆg} kx'Frdf ;fd'bflos ;~rf/sf] cfjZostf dxz'; – @)%@ .cfˆg} kx'Frdf ;fd'bflos ;~rf/sf] cfjZostf dxz'; – @)%@ . df8L cl8of] 6fj/ @)%$ ;fndf :yfkgf eof], h;nfO{ dlxnfx?n]df8L cl8of] 6fj/ @)%$ ;fndf :yfkgf eof], h;nfO{ dlxnfx?n] & uflj;df s]Gb|Lt u/L ;~rfng u/] .& uflj;df s]Gb|Lt u/L ;~rfng u/] .  ;f/]d df8L cl8of] 6fj/sf] ljsl;t ?k xf] .;f/]d df8L cl8of] 6fj/sf] ljsl;t ?k xf] .  ;f/]d blIf0f Plzofsf] klxnf] u|fdL0f ;fd'bflos /]l8of] xf] . @);f/]d blIf0f Plzofsf] klxnf] u|fdL0f ;fd'bflos /]l8of] xf] . @) %% kf}if !( df Ohfht kq k|fKt u/L o;sf] :yfkgf ePsf] lyof] .%% kf}if !( df Ohfht kq k|fKt u/L o;sf] :yfkgf ePsf] lyof] .  dbgkf]v/f gd"gf ufpF ljsf; ;ldltsf] gfddf ;f/]dsf] nfO;]G;dbgkf]v/f gd"gf ufpF ljsf; ;ldltsf] gfddf ;f/]dsf] nfO;]G; /x]sf] 5 . /]l8of] ;efdfkm{t lgjf{lrt ;~rfns ;ldltn] o;sf] Joj:yfkg/x]sf] 5 . /]l8of] ;efdfkm{t lgjf{lrt ;~rfns ;ldltn] o;sf] Joj:yfkg / ;~rfng ub}{ cfPsf] 5 ./ ;~rfng ub}{ cfPsf] 5 .  :yfkgfsfnLg ;dodf o'g]:sf]sf] cfly{s tyf k|fljlws ;xof]u .:yfkgfsfnLg ;dodf o'g]:sf]sf] cfly{s tyf k|fljlws ;xof]u .
  • 3. ;f/]dsf] ;]jf If]q;f/]dsf] ;]jf If]q  nlIft If]qnlIft If]q  #% uflj; / ! gu/kflnsf#% uflj; / ! gu/kflnsf  k|efj If]qk|efj If]q  kfNkfsf ^) uflj; / @ gu/kflnsfkfNkfsf ^) uflj; / @ gu/kflnsf  k|;f/0f ;'lgg] If]qk|;f/0f ;'lgg] If]q  ^ lhNnf^ lhNnf - kfNkf, u'NdL,- kfNkf, u'NdL, c3f{vfFrL, :ofªhf, tgx"F / kj{tc3f{vfFrL, :ofªhf, tgx"F / kj{t cflb_cflb_  cg'dflgt ;|f]tfcg'dflgt ;|f]tf sl/j !@ nfvsl/j !@ nfv
  • 4. ;f/]dsf nlIft ;d'bfo÷cl8oG;;f/]dsf nlIft ;d'bfo÷cl8oG;  ls;fg / dhb'/ls;fg / dhb'/  ;LdfGts[t ;d'bfo;LdfGts[t ;d'bfo  dlxnf ;d"x, cfdf ;d"xdlxnf ;d"x, cfdf ;d"x  ;fd'bflos pkef]Qmf ;d"xx?;fd'bflos pkef]Qmf ;d"xx?  ljBfyL{, lzIfs / jf}l4s ju{ljBfyL{, lzIfs / jf}l4s ju{  /]l8of] ;FuL ;d"x, dlxnf ;~rf/ ;d"x -;|f]tf Snj_/]l8of] ;FuL ;d"x, dlxnf ;~rf/ ;d"x -;|f]tf Snj_  :yfgLo pBdL, pBf]uL / Joj;foL:yfgLo pBdL, pBf]uL / Joj;foL  cfocfh{g / :j/f]huf/df ;+nUg JolQmx?cfocfh{g / :j/f]huf/df ;+nUg JolQmx?
  • 5. ;+u7g;+u7g  /]l8of] ;ef/]l8of] ;ef ::  cfhLjg ;b:o -$))_, /]l8of] ;FuL ;d"x,cfhLjg ;b:o -$))_, /]l8of] ;FuL ;d"x, dlxnf ;~rf/ ;d"x, ufpF ljsf; ;ldlt, /]l8of] k|dlxnf ;~rf/ ;d"x, ufpF ljsf; ;ldlt, /]l8of] k| ltlglw, blnt, hghflt, ;LdfGts[t ;d'bfosf ;d"xltlglw, blnt, hghflt, ;LdfGts[t ;d'bfosf ;d"x  /]l8of] ;~rfns ;ldlt -!%_/]l8of] ;~rfns ;ldlt -!%_  /]l8of] ;efaf6 lgjf{lrt/]l8of] ;efaf6 lgjf{lrt  ;fd'bflos ;~rf/sf lj1 / ljz]if1x?;fd'bflos ;~rf/sf lj1 / ljz]if1x?
  • 6. ;d'bfosf] ;xeflutf;d'bfosf] ;xeflutf  ls;fgx?n] s[lif sfo{qmd pTkfbg ub{5gls;fgx?n] s[lif sfo{qmd pTkfbg ub{5g  z}lIfs sfo{qmd pTkfbgdf lzIfsx?sf] ;+nUgtfz}lIfs sfo{qmd pTkfbgdf lzIfsx?sf] ;+nUgtf  :jf:Yo sfo{qmd lgdf{0f 8fS6/x? cfkm}n] u5{g:jf:Yo sfo{qmd lgdf{0f 8fS6/x? cfkm}n] u5{g  ;d'bfosf nflu cfjZos ;"rgf u};;, cGt/f{li6«o u};; / ;/sf/L;d'bfosf nflu cfjZos ;"rgf u};;, cGt/f{li6«o u};; / ;/sf/L lgsfon] pknAw u/fpF5glgsfon] pknAw u/fpF5g  afnaflnsf / ljBfyL{x?afnaflnsf / ljBfyL{x?  ;fd'bflos sfo{qmd pTkfbsx? :jod;]jL ?kdf sfd u5{g;fd'bflos sfo{qmd pTkfbsx? :jod;]jL ?kdf sfd u5{g  /]l8of] ;FuL ;d"x, dlxnf ;d"x / /]l8of] k|ltlglwx? sfo{qmd/]l8of] ;FuL ;d"x, dlxnf ;d"x / /]l8of] k|ltlglwx? sfo{qmd ub{5gub{5g  :yfgLo o'jfx?sf] ;f+:s[lts sfo{qmd:yfgLo o'jfx?sf] ;f+:s[lts sfo{qmd  :YffgLo gful/sn] rf8, kj{, d]nf / pT;jsf] j0f{g ug{ cfpF5g:YffgLo gful/sn] rf8, kj{, d]nf / pT;jsf] j0f{g ug{ cfpF5g  dlxnf, ckfË, blnt, ;LdfGts[t ;d'bfodlxnf, ckfË, blnt, ;LdfGts[t ;d'bfo  /fhgLlts g]tf / ;fdflhs sfo{stf{x?/fhgLlts g]tf / ;fdflhs sfo{stf{x?
  • 7. sfo{qmdsf] ljifoj:t'sfo{qmdsf] ljifoj:t' 306f306f k|k| ltztltzt  ;dfrf/ / ;"rgfd"ns;dfrf/ / ;"rgfd"ns #*=%)#*=%) ##=)*##=)*  lzIffk|blzIffk|b #&=!%#&=!% #!#! =(@=(@  dgf]/~hgfTdsdgf]/~hgfTds $)=#%$)=#% #%#%
  • 8. ;f/]dnfO{ ;d'bfosf] ;xof]u -bLuf]kg_;f/]dnfO{ ;d'bfosf] ;xof]u -bLuf]kg_  ;|f]tf /x]sf] k|To]s kl/jf/af6 b}lgs d'i7Lbfg;|f]tf /x]sf] k|To]s kl/jf/af6 b}lgs d'i7Lbfg  ;fd'bflos jg pkef]Qmf ;d"xn] pkef]Qmf ;/x bfp/fg;fd'bflos jg pkef]Qmf ;d"xn] pkef]Qmf ;/x bfp/fg  cfhLjg ;b:otf jfkt z'NscfhLjg ;b:otf jfkt z'Ns  :6]zg cWoog cjnf]sg ug]{af6 k|fKt z'Ns:6]zg cWoog cjnf]sg ug]{af6 k|fKt z'Ns  ;xsfo{df pTkflbt /]l8of] sfo{qmd;xsfo{df pTkflbt /]l8of] sfo{qmd  ;f/]dsf] au}Frfdf /x]sf kmnkm"n laqmL;f/]dsf] au}Frfdf /x]sf kmnkm"n laqmL  :yfgLo lkP;P -nf]ssNofsf/L lj1fkg_:yfgLo lkP;P -nf]ssNofsf/L lj1fkg_  :yfgLo u};;, ;/sf/L lgsfo, lhlj; / uflj;sf] ;xof]u:yfgLo u};;, ;/sf/L lgsfo, lhlj; / uflj;sf] ;xof]u
  • 9. ;f/]dnfO{ ;d'bfosf] ;xof]u -bLuf]kg_;f/]dnfO{ ;d'bfosf] ;xof]u -bLuf]kg_  sfof{no ;]jf z'Nssfof{no ;]jf z'Ns  ;f+:s[lts sfo{qmd, b]p;Le}nf], PNjd;f+:s[lts sfo{qmd, b]p;Le}nf], PNjd  /]l8of] sfo{qmd cfbfgk|bfg -c? /]l8of] :6]zg_/]l8of] sfo{qmd cfbfgk|bfg -c? /]l8of] :6]zg_  nlIft If]qdf /x]sf ;~hfnnlIft If]qdf /x]sf ;~hfn  /]l8of] sfo{qmdsf] laqmL/]l8of] sfo{qmdsf] laqmL  :yfgLo :jod;]jssf] kl/rfng:yfgLo :jod;]jssf] kl/rfng  ;fem]bf/ ;+:yf;fem]bf/ ;+:yf
  • 10. sfo{qmdsfo{qmd ;d'bfosf] cfjZostf / dfusf cfwf/df /]l8of] sfo{qmd pTkfbg / k|;f/0f;d'bfosf] cfjZostf / dfusf cfwf/df /]l8of] sfo{qmd pTkfbg / k|;f/0f ul/G5 .ul/G5 .  ;'zf;g / kf/bzL{tf clej[l4 ug]{ sfo{qmd -sfof{no k|d'v,;'zf;g / kf/bzL{tf clej[l4 ug]{ sfo{qmd -sfof{no k|d'v, nf]stGq / ;'zf;g_nf]stGq / ;'zf;g_  cfly{s ;fdflhs ljsf; sfo{qmdcfly{s ;fdflhs ljsf; sfo{qmd  o'jf / lszf]/lszf]/LnfO{ k/fdz{ lbg] sfo{qmdo'jf / lszf]/lszf]/LnfO{ k/fdz{ lbg] sfo{qmd  s[lif sfo{qmd - u|fdL0f / k/Dk/fut s[ifsnfO{ nlIft_s[lif sfo{qmd - u|fdL0f / k/Dk/fut s[ifsnfO{ nlIft_  z}lIfs sfo{qmdz}lIfs sfo{qmd  :jf:Yo, dft[ tyf gjlzz' :jf:Yo sfo{qmd:jf:Yo, dft[ tyf gjlzz' :jf:Yo sfo{qmd  blnt ;jfnblnt ;jfn  n}+lus ;jfn / dlxnf ;zQmLs/0fn}+lus ;jfn / dlxnf ;zQmLs/0f  ckfËtf sfo{qmdckfËtf sfo{qmd
  • 11. ;jn kIf;jn kIf  kl/sNkgf, nIo, p2]Zo / sfo{qmddf k|i6tfkl/sNkgf, nIo, p2]Zo / sfo{qmddf k|i6tf  ;d'bfosf] ;xeflutf / :jfldTj :yflkt;d'bfosf] ;xeflutf / :jfldTj :yflkt  tYok/s ;"rgf, Jojxfl/s 1fg / :j:y dgf]/~hgtYok/s ;"rgf, Jojxfl/s 1fg / :j:y dgf]/~hg  bf]xf]/f] ;~rf/ -/]l8of] cfkm}df Psf]xf]/f]_bf]xf]/f] ;~rf/ -/]l8of] cfkm}df Psf]xf]/f]_  /]l8of] ;FuL ;d"x / ;lqmo ;|f]tf/]l8of] ;FuL ;d"x / ;lqmo ;|f]tf  ;fd'bflos ;+:yf / ;/sf/L tyf u}/;/sf/L lgsfo;Fusf];fd'bflos ;+:yf / ;/sf/L tyf u}/;/sf/L lgsfo;Fusf] ;DjGw;DjGw  cgnfOg /]l8of] k|;f/0fcgnfOg /]l8of] k|;f/0f
  • 12. ;jn kIf;jn kIf  :jtGq e"ldsf:jtGq e"ldsf  ;d'bfosf nflu /]l8of] Ps ;xof]uL lgsfo aGg';d'bfosf nflu /]l8of] Ps ;xof]uL lgsfo aGg'  :yfgLo ;~hfn:yfgLo ;~hfn  :jod;]jL efjgf:jod;]jL efjgf  :yfgLo ljifoj:t' / hfu/0fd"ns sfo{qmd:yfgLo ljifoj:t' / hfu/0fd"ns sfo{qmd  bIf hgzlQmbIf hgzlQm
  • 13. sdhf]/Lsdhf]/L  ahf/ /0fgLlt / lbuf] cfly{s ;|f]tsf] sdLahf/ /0fgLlt / lbuf] cfly{s ;|f]tsf] sdL  gofF k|ljlwnfO{ cfTd;fy ug{ cK7]/f]gofF k|ljlwnfO{ cfTd;fy ug{ cK7]/f]  bIf hgzlQmnfO{ sfod /fVg hl6nbIf hgzlQmnfO{ sfod /fVg hl6n  j]e;fO6nfO{ ;dofg's'n ljsl;t ug{ g;Sg'j]e;fO6nfO{ ;dofg's'n ljsl;t ug{ g;Sg'  6]lnkmf]g / OG6/g]6 cem} ;xh gx'g'6]lnkmf]g / OG6/g]6 cem} ;xh gx'g'
  • 14. cj;/cj;/  ;d'bfo ;"rgfsf] ;|f]t / pkef]ustf{ b'a} x'g;d'bfo ;"rgfsf] ;|f]t / pkef]ustf{ b'a} x'g  ;d'bfon] :jfldTj / ;xeflutf hgfpg ;w} pT;'s x'g';d'bfon] :jfldTj / ;xeflutf hgfpg ;w} pT;'s x'g'  ;f/]dsf] b]z ljb]zdf ljz]if klxrfg :yflkt x'g';f/]dsf] b]z ljb]zdf ljz]if klxrfg :yflkt x'g'  klxnf] u|fdL0f / gd"gf /]l8of]klxnf] u|fdL0f / gd"gf /]l8of]  lbuf] cfly{s ljsf;sf] af6f]df lx+8g'lbuf] cfly{s ljsf;sf] af6f]df lx+8g'  ;d'bfo / /]l8of]sf aLrdf ;'b[9 / ;'dw'/ ;DaGw;d'bfo / /]l8of]sf aLrdf ;'b[9 / ;'dw'/ ;DaGw  ;d'bfo l;sfO{sf] kf7zfnf;d'bfo l;sfO{sf] kf7zfnf  :yfgLo ;|f]tsf] clwstd kl/rfng:yfgLo ;|f]tsf] clwstd kl/rfng  k/Dk/fut ;d'bfok/Dk/fut ;d'bfo
  • 15. r'gf}tLr'gf}tL  pbf; ;/sf/L gLltpbf; ;/sf/L gLlt  ;fd'bflos / Joj;flos /]l8of] aLr km/s Jojxf/ gx'g';fd'bflos / Joj;flos /]l8of] aLr km/s Jojxf/ gx'g'  /]l8of] :6]zgsf aLrdf c:j:y k|lt:kwf{/]l8of] :6]zgsf aLrdf c:j:y k|lt:kwf{  ;Lldt ahf/;Lldt ahf/  lgoldt / j}slNks cfDbfgLsf] ;|f]t gx'g'lgoldt / j}slNks cfDbfgLsf] ;|f]t gx'g'  nf]ssNof0fsf/L / ;dfg'kflts lj1fkg gLlt sfof{Gjog gx'g'nf]ssNof0fsf/L / ;dfg'kflts lj1fkg gLlt sfof{Gjog gx'g'  bf]xf]/f] s/ k|0ffnLbf]xf]/f] s/ k|0ffnL
  • 16. cNkljsl;t d"nssf nflucNkljsl;t d"nssf nflu ;fd'bflos /]l8of]sf] cfjZostf;fd'bflos /]l8of]sf] cfjZostf  ef}uf]lns cjl:ylt / kx'Frsf b[li6«n] pQd cfd;~rf/ dfWodef}uf]lns cjl:ylt / kx'Frsf b[li6«n] pQd cfd;~rf/ dfWod  ;fIf/tf b/ sdhf]/;fIf/tf b/ sdhf]/  ul/jLsf] l:yltul/jLsf] l:ylt  u|fdL0f dfusf ljifodf /]l8of] sfo{qmd pTkfbg ug{ ;lhnf]u|fdL0f dfusf ljifodf /]l8of] sfo{qmd pTkfbg ug{ ;lhnf]  ;To, tYo / ljZj;gLo ;"rgf k|jfx;To, tYo / ljZj;gLo ;"rgf k|jfx  k/Dk/fut ;Lksf] ;+/If0f / x:tfGt/0fk/Dk/fut ;Lksf] ;+/If0f / x:tfGt/0f  ;+:s[lt, efiff / z}nLx?sf] ;+/If0f;+:s[lt, efiff / z}nLx?sf] ;+/If0f  nf]stGq, dfgjclwsf/ / ;'zf;g clej[l4df ;xof]unf]stGq, dfgjclwsf/ / ;'zf;g clej[l4df ;xof]u  dlxnf ;zQmLs/0f, hghfltnfO{ hfu/0f / ;LdfGts[tdlxnf ;zQmLs/0f, hghfltnfO{ hfu/0f / ;LdfGts[t ;d'bfonfO{ cj;/sf] vf]hL ug{ ;xof]u;d'bfonfO{ cj;/sf] vf]hL ug{ ;xof]u
  • 17. TThhaannkk yyoouu ffoorr lliisstteenniinngg