CRM in IndiGo Airlines
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IndiGo Airlines is India's fastest growing and largest airline, known for affordable fares, on-time flights, and hassle-free service. It operates a fleet of 180-seat Airbus aircraft on 188 daily flights to 22 domestic destinations. While a low-cost carrier, IndiGo offers corporate clients contracts with benefits like free meals and no cancellation fees. It also uses CRM practices like separate customer accounts, online reservations, call centers, and on-time performance to build customer loyalty.
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This PPT talks about how IndiGo markets the services that they provide.
by Yohan Dsouza
Don Bosco Institute of Technology, Kurla - MMS
Flight Reservation System
FlightsLogic is an award-winning company connecting global airlines. Our Flight Reservation System implements integration services in the GDS airlines like Amadeus, Galileo, Sabre, Travelport covering the entire global inventory in the travel sector. We offer a flight reservation system with a modern, easy-to-use interface and robust architecture in the back.
For more details, Pls visit our website:
https://www.flightslogic.com/flight-reservation-system.php
indigo value chain ppt
IndiGo has achieved market leadership in India's aviation industry through its strategy of reliable on-time performance, low fares with no-frills service on Airbus A320 aircraft. It focuses on operational efficiency through techniques like quick turnaround times and digital communication systems. IndiGo promotes its brand through aggressive advertising emphasizing on-time arrival and uses dynamic pricing that increases fares closer to the travel date. The company follows a low-cost strategy and maintains a competitive advantage through cost leadership. However, it faces threats from increasing fuel costs and competition from other airlines.
Reliance airlines
Reliance Airlines is a new airline joint venture between Reliance Industries and Deutsche Lufthansa that began operations in October 2019 with flights between Delhi and Mumbai. The airline aims to become the top preference of customers and shareholders by offering a seamless flying experience and expanding its fleet and international routes. It seeks to disrupt the aviation market in India through cost-cutting strategies like single aircraft fleets and no free food while pursuing consistent quality.
red october columbia
The document summarizes learnings from a Lean Launchpad Block Week where a team explored opportunities in the domestic airline market. Through interviews, they learned that business travelers prefer more comfortable seats and reduced airport time over other premium offerings. While initially focusing on the business traveler market, they pivoted to target both business and leisure travelers looking for an improved experience over economy flights. Key learnings included the need to demonstrate value through time savings and emphasize comfort. Next steps involve further customer validation and refining the financial model and regulatory requirements.
Airline Reservation System
FlightsLogic provides best airline reservation system, online airline reservation system, online airline ticket booking system to global travel industries.FlightsLogic has developed an Airline Reservation System by integrating single or multiple GDS systems and third-party flight APIs both IATA and Non-IATA agents based on a requirement of clients.
The top GDS Stems integrated by FlightsLogic is Amadeus. Galileo. Travelport. Sabre and many more. It is basically used for consolidating data from all the airlines
Many of the renowned global airline and travel companies are going online to be able to manage their tasks in an easier and effective manner.
We deliver Flight Reservation systems to the airline and travel industries including the latest key features to increase the operations throughout. We provide complete turnkey solutions to the airline industry.
We offer airline reservations and booking_ software design services for inventory management modules, including centralized database architecture for real-time data, flight schedule and seating management and re-accommodation.
FlightsLogic is a specialized company in developing an Airline Booking Engine with GDS integration such as Amadeus, Galileo, and Sabre. Today, global travel companies are not complete until they have an integration of the Flight Booking Engine
The Airline Booking Engine is connected with GDS systems and offer better inventory and price to end customers and travel agencies Our Flight Reservation System fully manages inventory which helps to increase your business revenue.
For more details, Pls visit our Website :
https://www.flightslogic.com/airline-reservation-system.php
Indigo - Service Marketing (Study)
The document provides information about IndiGo Airlines, the largest airline in India. It discusses IndiGo's strategies for success, including managing to close a deal for 100 aircraft at a low down payment and bulk purchase of Airbus A320 aircraft. It also discusses IndiGo's operations with only economy class and no meals or entertainment provided. IndiGo saves fuel through software optimization, Airbus A320 NEO aircraft, fuel hedging, and engine shutdown during taxiing. The document also lists IndiGo's domestic and international destinations.
Final ppt
Indigo Airlines is India's largest airline by market share. It was established in 2006 and is a low-cost carrier known for its on-time performance and profitability. Indigo operates over 373 flights daily to 33 destinations using a hub and spoke model. It has received several awards and has expanded rapidly by adding new aircraft and international routes. Primary research found that customers appreciate Indigo's low costs and on-time arrivals while wanting more comfortable seats.
Indigo Airlines (Cost Reduction)
IndiGo has adopted several cost reduction strategies to become one of the most profitable airlines in India. It operates a single type of aircraft (Airbus A320) which allows for streamlined training, maintenance and parts inventory. IndiGo also offers no-frills economy flights without meals or entertainment to reduce costs. Additionally, IndiGo maintains a young average fleet age of 4 years through bulk purchases and short-term leasing to benefit from fuel efficiency and avoid lengthy maintenance checks required for older aircraft. These strategies have helped IndiGo achieve strong financial performance with large profits in recent years.
startegic marketing of how and airline starts
This document outlines the plans for starting an airline business, including the mission, values, goals, and financial and market analyses. The mission is to be a reliable airline providing travel to dream destinations and become a world-class leader. Core values include customer satisfaction and safety. Goals are to be the best choice in the industry and ensure profitability. The financial analysis will examine operational, maintenance, labor, administration and marketing costs. The market product focus is to build the brand, offer low fares on non-stop routes, and provide flexible booking with clear policies. Marketing strategies include competitive pricing, loyalty programs, discounts, creative advertising, and online ticket purchasing facilities.
Indigo airlines
IndiGo is an Indian low-cost airline founded in 2006 that has grown to become the largest airline in India by market share. It began operations in 2006 and by 2012 surpassed other Indian carriers to become the largest airline. IndiGo placed the largest single aircraft order in history with Airbus in 2015. The airline focuses on low fares, on-time departures, and courteous service. It operates primarily domestic routes in India but also flies to a handful of international destinations. IndiGo emphasizes low costs and efficiency throughout its operations and aims to provide an hassle-free travel experience to customers.
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Airline Ticket Booking System , Airline Ticketing Software
Airline Ticket Booking System , Airline Ticketing Software
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Dell CRM
Michael Dell started selling PCs directly to customers in 1984 by purchasing excess inventory from IBM and adding components to upgrade the products before reselling them. Dell pioneered the built-to-order PC model and efficient supply chain approach, allowing it to gain an advantage over competitors by reducing inventory time to just 13 days. Dell also focused on customer service throughout the purchasing process and lifecycle of its products.
Public provident fund
The Public Provident Fund (PPF) is a government-backed retirement savings scheme introduced in 1968. It allows individual Indian residents to save up to Rs. 1.5 lakhs per year with attractive interest rates and tax benefits. Contributions can be made for 15 years and the full amount is returned tax-free after maturity. Account holders can take loans against their balance and pre-mature withdrawals are permitted in some cases, though there are restrictions. The PPF provides a safe, tax-efficient long-term savings option for individual investors.
Marketing To Rural Areas
- Rural India represents a large untapped market opportunity, with over 70% of India's population and half of India's GDP coming from rural areas.
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Southwest Airlines
Southwest Airlines was founded in 1967 and began operations in Texas, focusing on low fares and frequent, point-to-point flights. It has built a culture that treats employees as its top asset through profit sharing and empowerment. This leads to high employee morale, retention, and loyalty, as well as good relations with unions. Southwest emphasizes caring relationships between all levels of its workforce to drive organizational performance.
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Investment Revenue In Modern Era
This document provides an overview of various investment avenues including securities, deposits, postal schemes, insurance, real estate, precious metals, art, and antiques. It discusses the main purposes of different investment plans, associated tax benefits and risks. Specific insurance policies from several major companies are listed as examples. The document also considers what companies offer clients, what customers want, typical investment allocations, details about unit linked insurance plans, and investing in art and antiques.
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The document discusses agrochemicals including pesticides and fertilizers. It analyzes demand and consumption data for pesticides and fertilizers in the Barnala district of India over three years. The analysis shows that demand and consumption of agrochemicals is increasing yearly. However, the agrochemicals business is affected by factors like weather conditions, government policies, and currency fluctuations. Overall, there is good opportunity for the agrochemicals business in the Barnala region in the future.
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CRM in IndiGo Airlines
- 1. CRM in IndiGo Airlines
- 2. Indigo Stands for three things 1.On Time 3.Hassle Free 2.Affordable Fares
- 3. An Overview • IndiGo commenced operations on 4 August 2006 • Zoomtra.com is an authorized partner of Indigo Airlines • Fastest growing airline in India • A pure low cost carrier • All economy 180 seat aircraft • They serve 22 cities within India with 188 daily flights • Food sold on board • No frequent flyer program • No airport lounges
- 4. Indigo Offerings • 2 Categories of Clients –Corporate –Retail • Corporate Clients: Annual Contract • Zero Cancellations Charges • Free Meals • FAM Trips: Special trips to Tourist Destinations • Ticket Booklet • Fastest Turnaround Time in the Industry : 17 minutes Average • Travel Agents taken for FAM Trips • Seat Spacing 2 inch more than other low fare flights (Made in France; Toulouse) • Providing Meal on delayed Flights
- 5. Meaning of CRM In Airlines Industry CRM is the process of managing detailed information about individual customers and carefully managing all customer “touch points” to customer loyalty
- 6. Meaning of CRM In Airlines Industry CRM is the process of managing detailed information about individual customersand carefully managing all customer“touch points” to customer loyalty
- 7. CRM Practices • Online reservation system • Separate accounts for member, agency and corporate • Call Centers • Proper schedule available on the website • Baggage Tracer • Well trained and groomed in-flight crew and most importantly on-time performance • Cheap Fares • Ancillary Services • Food and Beverages are allowed inside the flight • IndiGo offers new, comfortable, air conditioned buses • Notification by SMS in case of flight delay • Refund is available in case the flight is delayed by more than two hours
- 10. Accounts
- 11. Offers
- 12. Comfort & Convenience The livery of our air-conditioned airport buses First Domestic Airline in India to replace boarding stairs with ramps
- 14. Safety first at IndiGo: Follow best practices
- 15. Awards
- 16. References • https://book.goindigo.in/ • http://commons.wikimedia.org/wiki/File:IndiGo_Airlines_logo.svg • http://en.wikipedia.org/wiki/IndiGo