The document provides tips for criticizing others tactfully by avoiding blunt statements and using softer language. It suggests saying "I've made the same mistake myself" or "I would have done the same, but..." to soften criticism. The document also advises being careful with word choice and using a polite, friendly tone of voice when pointing out failures to minimize causing offense.

1. Criticising
Here’s how to do it. 

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Being blunt....
• That wasn't very clever.
• What were you thinking of?
• I bet you wish you hadn't done that.
• Why on Earth did you go and do that?
• You made a right mess of that.

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Being blunt...
• I wouldn't do that again (in a hurry).
• Oops…
• What a total disaster
• You put your foot in it (there)
• That was a bit uncalled for.

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Being tactful...
You can soften your criticism by saying
things like:
• I’ve made the same mistake myself
or
• I would have done the same, but...

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Being tactful...
If you have to point out a failure in
someone’s behaviour, be very careful in how
you express it. Don’t forget that the words
you use are only part of the message you
convey. Your tone of voice and speaking in
a polite, friendly, natural way can make a big
difference. Avoid speaking in a tone which
expresses, sarcasm, anger, hostility or
condescension.