This document provides an overview of Critical Incident Reports (CIRs) including what they are, when they must be filled out, examples of critical incidents, tips for completing CIRs, and the importance of confidentiality. CIRs document occurrences outside of routine operations and are required when incidents happen at DMHSAS facilities. They are important to protect consumers and the department from liability and are "shields" for staff. All staff involved in or witnessing an incident must complete a CIR. Breaching confidentiality of CIRs could result in discipline, civil liability, and criminal charges.