The document outlines the crisis management plan for Alamance County Department of Social Services (DSS). It details the crisis team members and order of notification. It also includes lists of key publics, media contacts, emergency equipment and supplies. The plan establishes a communication control center and outlines social media, website and evaluation procedures to follow during a crisis. The overall goal is to prevent, prepare for, respond to and recover from any emergency that could impact operations.

1. Alamance County Department
Crisis Management Plan
June 2018

2. Table of Contents
Introduction
Acknowledgement
Rehearsal Dates
Purpose & Objectives
List of Key Publics
Notifying Publics
Identifying the Crisis Team
List of Emergency Contacts
List of Key Media
Spokesperson for Related Media Organizations
Crisis Communication Control Center
Equipment and Supplies
Pre-gathered Information
Key Messages (Social Media Update)
Website
Blogs and Social Media
Trick Questions
List of Prodromes
Other Related URLs
Evaluation Form
Introduction
Alamance County’s Department of Social Services’ (DSS) Emergency Action Plan (EAP) is
designed to address emergencies that may happen on or around their campus that directly or
indirectly affects their daily operations. The focus of the plan is on the prevention,
preparation, response, and recovery from any emergency. DSS and its business operations
are susceptible to emergencies such as natural disasters, severe weather, and man-made
hazards. The EAP is designed to assist management and personnel with managing
emergencies that affect its employees, customers, visitors, neighbors, contractors, and
facilities.
Acknowledgement
Danny Lineberry (Safety) ________________________________
Caroline Westmoreland ______________________________
_______________________________________________
_____________________________________________

3. Rehearsal Dates
Rehearsal dates will take place the 1st
of every month to ensure that all employees are well
prepared for anything that could happen at any given moment. The dates are as follows:
January 1
February 1
March 1
April 1
May 1
June 1
July 1
August 1
September 1
October 1
November 1
December 1
Purpose and Objectives
The purpose for this plan is to make sure that all plans are in place and that everyone is aware of
what needs to happen if something were to go wrong. The EAP is the foundation for the
Comprehensive Emergency Management Program. The Program consists of plans, procedures
training, drills and exercises, acquiring equipment, equipping facilities, and interfacing with
Federal, State, and local agencies in developing and maintaining emergency response
capabilities.
This plan coincides with and does not supersede the Alamance County Emergency Operations
Plan written and maintained by the Alamance County office of Emergency Management. If an
emergency occurs that extends beyond the scope of DSS the county EOP should be the primary
response plan and the DSS EAP would assist the DSS representative in the county Emergency
Operations Center.
The Emergency Response Group (ERG) is comprised of a core of Administrative Staff, Safety
Team members and key technical personnel who have the authority and ability to make decisions
on behalf of DSS (see Section 5). The ERG, delegate decision-making powers to Supervisors and
response teams who translate strategies and regulatory requirements into actions. The ERG
includes persons with responsibilities for direction and control, planning and logistics,
operations, service restoration, environmental and safety protections, public information, law
enforcement, finance, employee needs, legal, insurance, and customer service. The ERG Group
convenes and operates from the (LOCATION IN DSS) or the county Emergency Operations
Center (EOC)

4. List of Key Publics
Organization and Assignment of Responsibilities
A. DSS County Director (Enabling)
B. DSS Deputy Director (Functional)
C. Personnel/HR (Normative)
D. Assistant Director of Services (Functional)
E. Administrative Assistant (Enabling)
F. Fiscal Unit (Functional)
G. Computer System Admin (Functional)
H. Legal (Diffused)
Notifying Publics
The order of whom should be contacted, the person above calls the person below and the list is
as follows:
1. DSS County Director
2. DSS Deputy Director
3. Personnel/HR
4. Assistant Director of Services
5. Administrative Assistant
6. Fiscal Unit
7. Computer System Admin
8. Legal

5. Identifying Crisis Team
The crisis team should start at the top and then trickle down. The safety director, Danny Linberry
should be the first person to be contacted. His team will be the ones to take it and try to control
it.
After the situation has gone through him it is then to go to the director, HR, Assistant Director of
services, Administrative Assistant, Fiscal Unit, Computer System admin, and legal.
List of Emergency Contacts
Danny Lineberry
DSS County Director
DSS Deputy Director
Personnel/HR
Assistant Director of Services
Administrative Assistant
Fiscal Unit
Computer System Admin
Legal
List of Key Media
-Notify the local news: Fox 8 News
- Newspapers: The Times
Update social media sources
- Facebook
- Twitter
- Email

6. Spokesperson for Related Media Organizations
The spokesperson for all crisis should come from the head of safety. Danny Linberry. He should
be the one to talk about all crisis dealing with the company once the crisis first starts.
Afterwards and the days to follow the Public Relations specialist should be the one speaking for
the company.
Crisis Communication Control Center
- Local housing designed for helping the program
- Fire and Rescue Stations
Equipment and Supplies
-Cell phones
- Contact lists
- Flashlights
-Nonperishable foods
-Fire supplies
-Safety vests
-Protective eyewear
Pre-gathered Information
Alamance County
ALAMANCE, NC DATE-
INFORMTION IN PRESSRELEASE

7. Alamance County’s Department of Social Services’ (DSS) Emergency Action Plan (EAP) is
designed to address emergencies that may happen on or around their campus that directly or
indirectly affects their daily operations. The focus of the plan is on the prevention, preparation,
response, and recovery from any emergency. DSS and its business operations are susceptible to
emergencies such as natural disasters, severe weather, and man-made hazards. The EAP is
designed to assist management and personnel with managing emergencies that affect its
employees, customers, visitors, neighbors, contractors, and facilities.
For Further Information:
Danny Lineberry: 336-745-1320
Bahnson
Key Messages (Social Media Update)
“To update everyone, we would first like to say that we are working as hard as possible to access
the damage and take care of the situation, our employees, and customers. We appreciate all of
your patience and once we have more information to give, you all will be the first to know.”
Website
On the Website, you will find information about what exactly the department for the county of
Alamance is dealing with. They work hard every day to make sure that the best service is
provided. Our safety director is not only with us but other companies, but rest assure that the
time was taken to make the safest plan possible for you to remain safe in all situations.

8. On the website will be provided contact information you need for help, further questions and
who is best to ask for the specific questions that you have. You are always welcome to call and
find out more information at the number provided on the website.
https://www.alamance-nc.com/dss/
Blogs and Social Media
Blogs and Social Media will be updated as frequently as possible. Allowing our following to be
kept up to date with what is going on. When we know something, it is expected that they will
know too. Keeping everyone notified is our top goal to provide the best services and reassure
people of what is going on.
Fox 8 News
Twitter
Facebook
Email
Newspapers in Alamance
Local News Stations
Trick Questions
- “We don’t know everything at this time. Heres what we know. We’ll find out more and let you
know.”
- “We have no idea, but well find out and tell you.”
- Listen to the entire question before answering.
- Do use everyday language, not the jargon of the business or profession.
- Do look the reporter in the eye. In your response, address each reporter by name if possible.
List of Prodromes
A. Fire or Explosion
B. Tornado
C. Winter / Freeze
D. Hurricane

9. E. Computer Disaster Plan
F. Bomb Threat
G. Hostage/Active Threat/Active Assailant
Other Related URLs
Keep up with local news sources for information being given at any time. Make sure that all
information gets approved before allowing it to go out to the public.
Evaluation Form
The Four Objectives of Comprehensive Emergency Management
Preparedness: Preparedness activities, programs, and systems are those that exist prior to an
emergency and are used to support and enhance response to an emergency or disaster. Planning,
training, and exercising are among the activities conducted under this phase.
Response: Response activities and programs are designed to address the immediate effects of the
onset of an emergency or disaster and help to reduce casualties, damage, and to speed recovery.
Response activities include direction and control, warning, evacuation, mass care, and other
similar operations.
Recovery: Recovery activities involve restoring systems to normal. Short-term recovery actions
are taken to assess damage and return vital life-support systems to minimum operating standards;
long-term recovery actions may continue for many years.
Mitigation: Mitigation activities are those designed to either prevent the occurrence of an
emergency or minimize the potentially adverse effects of an emergency. Some mitigation
activities include development of public health and zoning/building code ordinances and
enforcement of those regulations on a day-to-day basis.
A. Organizational Functions
Responsibility for the DSS emergency response will be vested in the DSS director who may
choose to delegate the operation of the ERG to any of his or her management members. He or
she shall have the necessary authority to direct resources to mitigate the incident. He or she will
address the management issues of the emergency while each department responds to the
immediate incident.
B. Preparedness

10. 1. As required by General Statute 166A, it is the responsibility of county government to
organize and plan for the protection of life and property from the effects of hazardous
events or disasters.
2. Facilities and processes vital to the operation of DSS have been identified. These will
receive priority for restoration of service.
3. Planning and training are necessary and integral parts of emergency and disaster
preparation and must be pre-requisite to effective emergency operations.
4. Coordination with local response agencies and county emergency management is
essential when events occur that impact DSS and/or the entire county.
5. It is the responsibility of the DSS to ensure that all legal documents of both public and
private nature recorded by designated officials be protected and preserved in accordance
with existing laws, statutes and ordinance’s.
6. The National Weather Service will detect and track potentially dangerous storms and
issue advisories as long as the threat exists.
7. DSS will coordinate with Alamance County Emergency Management, and/or the
National Weather Service to maintain and update information on severe weather.
8. DSS will subscribe to and encourage employees and clients to subscribe to the county
emergency notification system, as well as monitor weather radios and emergency alert
system stations.
B. Response
1. In significant emergencies/disasters, direction and control will be managed by the ERG.
2. The ERG will operate as the situation dictates. When activated, a representative or
representatives should support the county Emergency Operations Center.
3. The DSS director or the designee is responsible for evacuation and shelter activation as
necessary, but may not make a decision lesser than that of the Authority Having
Jurisdiction and/or county officials.

11. 4. DSS and the Alamance County Public Information Officer will utilize all available media
outlets for the dissemination of emergency information to the public.
5. Should local government resources prove to be inadequate during emergency operations,
request for assistance will be made to other jurisdictions, higher levels of government,
and/or other agencies in accordance with existing mutual-aid agreements and
understandings. Request for State or Federal resources must be made through the
Alamance County office of Emergency Management to the Central Branch Office of the
N.C. Division of Emergency Management and forwarded to the State EOC.
C. Demobilization
The DSS director or his or her designee will have the authority to return the ERG and all
operations to normal daily operations.
A. Recovery
Recovery after a disaster can take days, weeks, and even years to accomplish. An organizational
structure will be developed to accomplish the most efficient use of resources, personnel, and
equipment possible.
E. After Action Review (AAR)
1. Following any major emergency/disaster event, a critique will be held to evaluate the
jurisdiction's response to the event.
2. Mitigation of potential problems.
3. Plan Revision based on lessons learned.
4. Unmet Needs status
5. Interagency/Department Cooperation
6. Training needed