Using Viral Principles for Content
Creation
Civil Service College Singapore May 26th 2016
Eli Schwartz
Director of Marketing, APAC SurveyMonkey
Who am I?
• Direct – people typing your URL directly into
a browser
• Also includes missing tracking attributes
• Referral – other sites linking to you
• Includes social media
• Organic search – ranking high on search
engines for free
3 sources of free traffic
3
Everyone wants to go viral
4
What is virality?
• Evokes any emotions positive or negative
• Controversy
• Anger
• Joy
• Newsworthy
• Easy to consume
• Practical & useful
There must be an emotional connection for you to
engage
What do the experts say?
6
Who is your audience?
7
GenderAge LanguagesEmployment
Status
ExerciseInternet Usage Marital Status
GamingHousehold
Income
LocationEthnicity EducationIndustry Devices
• Attributes – tie in to who people are (e.g students, patriotism)
• Tribes – make them a part of something (“Pissed off consumers”)
• Insights – confirm a flattering attribute (Yup, you are smart)
• Ego - Share to make yourself look good
• Topical – on the the relevant topics (Latest news)
• Competition – Can you beat me?
• Collaborative – Brings a feeling of togetherness
• Delight – LOL!
• Actionable – How to lose weight
Examples of viral triggers
8
• Bill is Stupid
• Ice bucket challenge
• Various infographics
• Videos
Examples of virality
9
Virality can’t be forced or invented
10
But there is a way to try
1
• Male vs female?
• Where do you travel?
• How much money do you make?
• Bad habits?
• Where do you live?
• Where would you want to live?
• Which would you choose?
Ask questions to get ideas
12
Paint your bullseye around your arrows
13
Prewrite your headlines
___% of ____ want to ____ while
Jumping off of ____
16% of males want to take selfies
while jumping off of skateboards
• If A & B
• If A & B & C
• Examples:
• Women over 75 that use Android
• Males that use Safari on a PC
Think about double pivot and triple pivot
14
Unique data = Unique content
charts
articles
infographics
blogs
PDF
Surveys
FAQ’s
1
Where can you get results?
How many results do you need?
18
Lots of
people, but
the number
will vary by
audience
What about significance? Representative?
19
Who ever fact
checks the
“math” before
they hit
share?
How much will it cost?
20
Marketing isn’t
free but this
can be very
effective
DON’T BE
CHEAP!
You could say: 22% of mobile phone
users report they’re extremely or very
satisfied with their mobile service
provider.
Or, for a little more drama, invert your data!
Mobile Service Providers are in trouble!
Nearly 60% of mobile phone users
aren’t satisfied with their MSP.
0%
5%
10%
15%
20%
25%
30%
35%
Category 1
How satisfied are you with your mobile service
provider?
Extremely Satisfied Very Satisfied Somewhat Satisfied
Not So Satisfied Not Satisfied
Pro Tip: Invert Data to Make Compelling Headlines
Case study
24
25
26
surveymonkey.com/r/sg-toilet-example
27
28
Painted bullseyes
29
Single dimensional view
30
Fun with filters
31
2 dimensional view
32
Males vs females older than 45
33
What was the other?
34
Turned in into an infographic
35
Results
36
Toilets go viral, but so do lots of other topics!
37
Question Best Practices
3
Operationalize: An Example
• Smiles per day?
• Projects completed?
• Stress felt today?
How happy
are you?
Communicate Your Intentions Clearly
Jargon
“Who was central to your ontogeny?”
Complications
“What is the state of the cleanliness of the room?”
Double-negatives
“Which of these pictures is not unattractive?”
Double-barrels
“Do you like apples and pears?”
Leading questions
“How terrible is this for your health?”
Absolutes
“How successful is Obamacare?”
Keep it simple
“Who was central to your development?”
Be direct
“How clean is the room?
Pick a side
“Which of these pictures is attractive?”
Split it up
“Do you like apples? Do you like pears?”
Stay balanced
“Do you think this healthy, unhealthy, or neither?
Personalize it
“How successful do you think Obamacare is?”
Unipolar vs. Bipolar Scales
Unipolar
Bipolar
Make sure people can answer your questions!
Keep Questions Accessible
Don’t ask things they don’t know
How much will the new health care
law increase insurance premiums?
How worried are you that the new
health care law will increase your
insurance premium?
Don’t ask things they couldn’t know
How well does your boss budget his
money?
How organized is your boss?
Yes / no questions create problems they don’t account for gray areas
Don’t Take Shortcuts!
Open-ended questions create problems they’re unfocused, avoidable, and hard to
analyze
Don’t Take Shortcuts!
Practice Time
4
How satisfied were you
with your SuperRide
experience?
What’s wrong with this question?
46
What’s the problem?
How satisfied were you with
your SuperRide experience?
They have no idea You have no idea
No help with
deliverables
Let’s fix it!
How satisfied were you with your SuperRide experience?
Car
DriversApp
convenient
Fast
Comfortabl
e
Stay Specific Give Context
They Get It! You Have Deliverables
Think about the most boring topic and let’s
try to turn it into a creative survey
Brainstorm
49
Feel free to use any survey tool
you want, but I only know how
teach you to use SurveyMonkey!
50
51
52
Make a 5 question survey
53
Share the URL
54
Analyze your data
55
• Can you make it a:
• Tweet?
• FB Update?
• Blog post?
• Infographic (Piktochart, Canva)
Where can you use your data?
56
• Put numbers in the headline
• Use short URL’s
• Make the URL’s descriptive
• Use images above the fold
• Make it easy to scan
• Time it right
• Get it to influencers
• Be newsworthy
• Use paid social
• BUILD IN THE EMOTION
Next steps
57
Email me for slides:
eli@surveymonkey.com
5
Q & A

Creating Viral Content

  • 1.
    Using Viral Principlesfor Content Creation Civil Service College Singapore May 26th 2016 Eli Schwartz Director of Marketing, APAC SurveyMonkey
  • 2.
  • 3.
    • Direct –people typing your URL directly into a browser • Also includes missing tracking attributes • Referral – other sites linking to you • Includes social media • Organic search – ranking high on search engines for free 3 sources of free traffic 3
  • 4.
  • 5.
  • 6.
    • Evokes anyemotions positive or negative • Controversy • Anger • Joy • Newsworthy • Easy to consume • Practical & useful There must be an emotional connection for you to engage What do the experts say? 6
  • 7.
    Who is youraudience? 7 GenderAge LanguagesEmployment Status ExerciseInternet Usage Marital Status GamingHousehold Income LocationEthnicity EducationIndustry Devices
  • 8.
    • Attributes –tie in to who people are (e.g students, patriotism) • Tribes – make them a part of something (“Pissed off consumers”) • Insights – confirm a flattering attribute (Yup, you are smart) • Ego - Share to make yourself look good • Topical – on the the relevant topics (Latest news) • Competition – Can you beat me? • Collaborative – Brings a feeling of togetherness • Delight – LOL! • Actionable – How to lose weight Examples of viral triggers 8
  • 9.
    • Bill isStupid • Ice bucket challenge • Various infographics • Videos Examples of virality 9
  • 10.
    Virality can’t beforced or invented 10
  • 11.
    But there isa way to try 1
  • 12.
    • Male vsfemale? • Where do you travel? • How much money do you make? • Bad habits? • Where do you live? • Where would you want to live? • Which would you choose? Ask questions to get ideas 12
  • 13.
    Paint your bullseyearound your arrows 13 Prewrite your headlines ___% of ____ want to ____ while Jumping off of ____ 16% of males want to take selfies while jumping off of skateboards
  • 14.
    • If A& B • If A & B & C • Examples: • Women over 75 that use Android • Males that use Safari on a PC Think about double pivot and triple pivot 14
  • 15.
    Unique data =Unique content charts articles infographics blogs PDF Surveys
  • 16.
  • 17.
    Where can youget results?
  • 18.
    How many resultsdo you need? 18 Lots of people, but the number will vary by audience
  • 19.
    What about significance?Representative? 19 Who ever fact checks the “math” before they hit share?
  • 20.
    How much willit cost? 20 Marketing isn’t free but this can be very effective DON’T BE CHEAP!
  • 21.
    You could say:22% of mobile phone users report they’re extremely or very satisfied with their mobile service provider. Or, for a little more drama, invert your data! Mobile Service Providers are in trouble! Nearly 60% of mobile phone users aren’t satisfied with their MSP. 0% 5% 10% 15% 20% 25% 30% 35% Category 1 How satisfied are you with your mobile service provider? Extremely Satisfied Very Satisfied Somewhat Satisfied Not So Satisfied Not Satisfied Pro Tip: Invert Data to Make Compelling Headlines
  • 22.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
    Males vs femalesolder than 45 33
  • 34.
    What was theother? 34
  • 35.
    Turned in intoan infographic 35
  • 36.
  • 37.
    Toilets go viral,but so do lots of other topics! 37
  • 38.
  • 39.
    Operationalize: An Example •Smiles per day? • Projects completed? • Stress felt today? How happy are you?
  • 40.
    Communicate Your IntentionsClearly Jargon “Who was central to your ontogeny?” Complications “What is the state of the cleanliness of the room?” Double-negatives “Which of these pictures is not unattractive?” Double-barrels “Do you like apples and pears?” Leading questions “How terrible is this for your health?” Absolutes “How successful is Obamacare?” Keep it simple “Who was central to your development?” Be direct “How clean is the room? Pick a side “Which of these pictures is attractive?” Split it up “Do you like apples? Do you like pears?” Stay balanced “Do you think this healthy, unhealthy, or neither? Personalize it “How successful do you think Obamacare is?”
  • 41.
    Unipolar vs. BipolarScales Unipolar Bipolar
  • 42.
    Make sure peoplecan answer your questions! Keep Questions Accessible Don’t ask things they don’t know How much will the new health care law increase insurance premiums? How worried are you that the new health care law will increase your insurance premium? Don’t ask things they couldn’t know How well does your boss budget his money? How organized is your boss?
  • 43.
    Yes / noquestions create problems they don’t account for gray areas Don’t Take Shortcuts!
  • 44.
    Open-ended questions createproblems they’re unfocused, avoidable, and hard to analyze Don’t Take Shortcuts!
  • 45.
  • 46.
    How satisfied wereyou with your SuperRide experience? What’s wrong with this question? 46
  • 47.
    What’s the problem? Howsatisfied were you with your SuperRide experience? They have no idea You have no idea No help with deliverables
  • 48.
    Let’s fix it! Howsatisfied were you with your SuperRide experience? Car DriversApp convenient Fast Comfortabl e Stay Specific Give Context They Get It! You Have Deliverables
  • 49.
    Think about themost boring topic and let’s try to turn it into a creative survey Brainstorm 49
  • 50.
    Feel free touse any survey tool you want, but I only know how teach you to use SurveyMonkey! 50
  • 51.
  • 52.
  • 53.
    Make a 5question survey 53
  • 54.
  • 55.
  • 56.
    • Can youmake it a: • Tweet? • FB Update? • Blog post? • Infographic (Piktochart, Canva) Where can you use your data? 56
  • 57.
    • Put numbersin the headline • Use short URL’s • Make the URL’s descriptive • Use images above the fold • Make it easy to scan • Time it right • Get it to influencers • Be newsworthy • Use paid social • BUILD IN THE EMOTION Next steps 57
  • 58.
    Email me forslides: eli@surveymonkey.com 5 Q & A

Editor's Notes