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India Chapter
Best Practice
Webinar

Creating the
Winning Proposal
David Warley
PPM.APMP
Our previous webinar topic:
Choosing the right opportunities    Establishing Requirements        Developing Strategy


                                                                Proposal Strategy Development
                                                                         Teaming Identification
                                                                   Winning Price Development



                                                                  Managing Time, Cost and
 Planning the Proposal Phase        Communicating your Plan
                                                                         Quality




                                   Learning from Experience




                        How are we going to win?
Creating the winning strategy:


                          Solution   Teaming
                          Strategy   Strategy
Customer    Competitive
 Analysis     Analysis
                            Price    Proposal
                          Strategy   Strategy
Base your strategy on discriminators:
      the differences that matter to the Customer.
                           Sour Spot

 • Mitigate Our                                       • Neutralize
   Weaknesses        Our               Their            Their
                     Weaknesses        Strengths
                                                        Strengths


         STRATEGY           Customer’s Needs
                                                   STRATEGY


                                      Their
 • Highlight Our   Our Strengths      Weaknesses      • Ghost Their
   Strengths                                            Weaknesses

        STRATEGY                                   STRATEGY
                           Sweet Spot
SMART Actions, memorable themes:
             • Ghost competitor 1’s weakness in space usage.
               Show that our solution needs 30% less space
   Win         Stress extra cost and delivery risk with larger kit
 Strategy    • Experience: Show compliance, provide references show
(What and      experience of team
   How       • TCO: Neutralise Competitor 2 strength on price by stressing
sentences)     early benefits and savings over the full cycle
             • Ghost Competitor 2’s delivery performance by showing that our
               systems are shipping and in service now
             Major:
   Win       • Compact cost effective solution
 Themes      • Early delivery, early benefits
  (Key       • Savings available this year
messages)    Minor:
             • Proven resilient solution
             • Experienced team
Getting the strategy into the proposal:

Choosing the right opportunities     Establishing Requirements                 Developing Strategy




  Planning the Proposal Phase        Communicating your Plan              Managing Time, Cost and
                                                                                 Quality

             Outline Development
      Requirements Identification
Compliance Checklist Development
         Storyboard Development
 Executive Summary Development
                                    Learning from Experience




                                                         The Foundation Exam
Learning objectives:
In this unit we are going to look at:

Creating a customer focused Outline

Mapping your win themes to the Outline

Planning winning content for the writing team

Developing and using Theme Statements

                                   Proposal Guide   251
Creating and using an Outline
Simple three step process



            • Follow RFQ                 • Weight by
                                                                    • Allocate Win
 Develop      instructions      Add        customer      Annotate     Themes to
            • Create top                   priority
Top Level     level
                              detailed   • Develop
                                                           your       sections
 Outline                     structure                    Outline   • Guidance for
              headings and                 informative
                                                                      writers
              numbers                      headings
1 Table of Contents
                      2 Executive Summary
The top-              3 Technical Responses
level, topical        4 Pricing
outline might start   5 Delivery Schedule
like this             6 Terms and Conditions
                      7 Compliance Matrix
                      8 References and
                      Testimonials
                              Proposal Guide   125
And develop like this…
  Section                          Typical Contents

    1       Table of Contents

    2       Executive Summary

    3       Technical Response
    3.1     System Architecture

    3.2     Performance Analysis

    3.3     Availability

   3.3.1    Reliability

   3.3.2    Reparability
Assign or allocate all other response requirements
within the topical outline.
That is, for all requirements that weren’t dealt with in the top-
level topical outline, consider how they can be incorporated.

When adding structure:
• Confirm compliance with the customer’s instructions
• Do not interfere with the “core” numbering system and/or
  naming conventions
• Announce organisation; then follow it
• Order points in decreasing order of importance
• Group similar ideas

Try to maintain a balance when extending the topical outline.
Allocate pages and additional structure according to
the relative importance of the topic to the prospect.


Determine relative importance, based on:
Evaluation criteria

Discussion with the prospect
Judgement
Technical Evaluation Criteria    Priority   Pages



                     Heat Output         6        0.5

                    Performance          1        2

                Physical Footprint       5        0.5

             Power Consumption           4        1

                        Reliability      3        1.5

                     Reparability        2        1.5

Add more detail (and pages) for
higher priority topics                                  Proposal Guide   128
Map your Win Themes to the Outline
Section                  Heading

  3       Technical Response
  3.1     System Architecture

  3.2     Performance Analysis
                                      Win Themes
  3.3     Availability
                                      • Compact cost effective solution
 3.4.1    Reliability                 • Early delivery, early benefits
 3.4.2    Reparability                • Savings available this year
  4       Pricing                     • Proven resilient solution
                                      • Experienced team
  4.1     Investment Analysis
  4.2     Price Schedule & Terms
  5       Delivery & Implementation
  5.1     Project Organisation
  5.2     Implementation Schedule
To assist evaluators in finding information quickly, use
telegraphic headings for top level sections.

Use informative headings at section levels below those
specified by the prospect.

Informative headings can impart a positive message.

EXAMPLES


Telegraphic Headings       Informative Headings
Project Team Structure     Proven Team Structure Reduces Risk
Fire Protection Plan       Proactive Fire Risk Management Cuts Losses
Seismic Protection Plan    Earthquake Readiness is a Priority
Use storyboards to share your strategy
• Create a template
• Provide a sample
  completed example
• Develop initial
  storyboards before the
  kickoff
• Review and revise
  storyboards as a team
  BEFORE you start
  writing
Review storyboards as a team
Horizontal Review:




Vertical Review:
Turn Themes into Theme Statements




Š LORE Systems International
Develop the theme:

           Payback this        Speed of         Fast              Early OPEX        XYZCo case
           year                implementation   deployment        reduction.        study
                                                approach          Reduced project
                                                                  costs
           50% TCO             Cost of space    Small footprint   Only 30% of       Gartner
           reduction           and power        and low power     space needed      benchmark
                                                consumption       and 50% of        report
                                                                  power
                               High support     Lifetime          No ‘break fix’    Financial
                               charges          warranty          maintenance       projection vs
                                                                  charges. (-15%)   competition




Š LORE Systems International
Theme statements link discriminating
  features to Customer benefits:
  “You will be able to realise financial payback this year(GOAL), overcoming
  the problem of implementation speed (ISSUE) because of our rapid
  deployment approach(FEATURE). This will give you early OPEX savings
  and release space equivalent to twice the purchase cost. Your internal
  project costs will also be half what you could expect with a typical
  alternative (BENEFITS).
  After a similar project XYZCo’s Managing Director said “ABC really
  delivered for us. The system was installed in half the time and paid for
  itself in 6 months”. (PROOF)”.


   A Theme Statement can also be a GRAPHIC
Š LORE Systems International
Organising section content
Put the most important
information first

   Introduce a structure
   • Tell ‘em what you’re going to tell ‘em


        Follow the structure introduced
        • Tell it to ‘em

             Add a conclusion
             • Tell ‘em what you just told ‘em
Highlight your key content
Page layout should make it easy for the evaluator to
find key information. Use a consistent way to highlight
your theme statements and section summaries.

1. Telegraph Headings
  Direct the reader to main sections.                         Forever
                                                   Tomorrow


                                           Today



                                       Graphics. Will always
2. Informative Headings                have greater impact
 Tell the reader why they should read. than just plain text.
You’re ready to start writing!
Clear strategy => focus


   Outline => compliance & easy evaluation


       Themes => responsive and focused


           Storyboard => team direction


               Page layout => easy evaluation
Quick Quiz Question: Which of these statements
best describes a theme statement?




            Please click on your selection
Sorry! Try again.
 “Theme statements link strategy and solution” is not the best description
 because themes should tell prospects why they should select you.
 Strategy and solution say more about the seller than the prospect.

 “Theme statements link the
 advantages and benefit ” is
 not the best description                        The best themes contain your
 because whilst important,                       unique discriminators. That is,
 these are saying more about                     something the prospect wants
 the prospect than they say                      which only you can offer.
 about why the prospect
 should buy from you.

 “Theme statements establish sales objectives” is not the best description
 because it says what the seller want to achieve for themselves.
Congratulations!




A theme statement links a prospect benefit
to the discriminating features of your offer.
In this session we have:


Learned what’s meant by a ‘customer focused’ Outline

Learned how allocate Themes to the Outline

Learned how to share the strategy with the team

Learned how to develop and use Theme Statements


                                        Proposal Guide   251
Thank you for listening!
                   If you would like to hear
                   more about our
                   Accreditation distance
                   learning course:

                   FREE introductory
                   webinar TODAY at 7pm
                   bidtowin.webex.com

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Creating a Winning Proposal

  • 1. India Chapter Best Practice Webinar Creating the Winning Proposal David Warley PPM.APMP
  • 2. Our previous webinar topic: Choosing the right opportunities Establishing Requirements Developing Strategy Proposal Strategy Development Teaming Identification Winning Price Development Managing Time, Cost and Planning the Proposal Phase Communicating your Plan Quality Learning from Experience How are we going to win?
  • 3. Creating the winning strategy: Solution Teaming Strategy Strategy Customer Competitive Analysis Analysis Price Proposal Strategy Strategy
  • 4. Base your strategy on discriminators: the differences that matter to the Customer. Sour Spot • Mitigate Our • Neutralize Weaknesses Our Their Their Weaknesses Strengths Strengths STRATEGY Customer’s Needs STRATEGY Their • Highlight Our Our Strengths Weaknesses • Ghost Their Strengths Weaknesses STRATEGY STRATEGY Sweet Spot
  • 5. SMART Actions, memorable themes: • Ghost competitor 1’s weakness in space usage. Show that our solution needs 30% less space Win Stress extra cost and delivery risk with larger kit Strategy • Experience: Show compliance, provide references show (What and experience of team How • TCO: Neutralise Competitor 2 strength on price by stressing sentences) early benefits and savings over the full cycle • Ghost Competitor 2’s delivery performance by showing that our systems are shipping and in service now Major: Win • Compact cost effective solution Themes • Early delivery, early benefits (Key • Savings available this year messages) Minor: • Proven resilient solution • Experienced team
  • 6. Getting the strategy into the proposal: Choosing the right opportunities Establishing Requirements Developing Strategy Planning the Proposal Phase Communicating your Plan Managing Time, Cost and Quality Outline Development Requirements Identification Compliance Checklist Development Storyboard Development Executive Summary Development Learning from Experience The Foundation Exam
  • 7. Learning objectives: In this unit we are going to look at: Creating a customer focused Outline Mapping your win themes to the Outline Planning winning content for the writing team Developing and using Theme Statements Proposal Guide 251
  • 8. Creating and using an Outline
  • 9. Simple three step process • Follow RFQ • Weight by • Allocate Win Develop instructions Add customer Annotate Themes to • Create top priority Top Level level detailed • Develop your sections Outline structure Outline • Guidance for headings and informative writers numbers headings
  • 10. 1 Table of Contents 2 Executive Summary The top- 3 Technical Responses level, topical 4 Pricing outline might start 5 Delivery Schedule like this 6 Terms and Conditions 7 Compliance Matrix 8 References and Testimonials Proposal Guide 125
  • 11. And develop like this… Section Typical Contents 1 Table of Contents 2 Executive Summary 3 Technical Response 3.1 System Architecture 3.2 Performance Analysis 3.3 Availability 3.3.1 Reliability 3.3.2 Reparability
  • 12. Assign or allocate all other response requirements within the topical outline. That is, for all requirements that weren’t dealt with in the top- level topical outline, consider how they can be incorporated. When adding structure: • Confirm compliance with the customer’s instructions • Do not interfere with the “core” numbering system and/or naming conventions • Announce organisation; then follow it • Order points in decreasing order of importance • Group similar ideas Try to maintain a balance when extending the topical outline.
  • 13. Allocate pages and additional structure according to the relative importance of the topic to the prospect. Determine relative importance, based on: Evaluation criteria Discussion with the prospect Judgement
  • 14. Technical Evaluation Criteria Priority Pages Heat Output 6 0.5 Performance 1 2 Physical Footprint 5 0.5 Power Consumption 4 1 Reliability 3 1.5 Reparability 2 1.5 Add more detail (and pages) for higher priority topics Proposal Guide 128
  • 15. Map your Win Themes to the Outline Section Heading 3 Technical Response 3.1 System Architecture 3.2 Performance Analysis Win Themes 3.3 Availability • Compact cost effective solution 3.4.1 Reliability • Early delivery, early benefits 3.4.2 Reparability • Savings available this year 4 Pricing • Proven resilient solution • Experienced team 4.1 Investment Analysis 4.2 Price Schedule & Terms 5 Delivery & Implementation 5.1 Project Organisation 5.2 Implementation Schedule
  • 16. To assist evaluators in finding information quickly, use telegraphic headings for top level sections. Use informative headings at section levels below those specified by the prospect. Informative headings can impart a positive message. EXAMPLES Telegraphic Headings Informative Headings Project Team Structure Proven Team Structure Reduces Risk Fire Protection Plan Proactive Fire Risk Management Cuts Losses Seismic Protection Plan Earthquake Readiness is a Priority
  • 17. Use storyboards to share your strategy • Create a template • Provide a sample completed example • Develop initial storyboards before the kickoff • Review and revise storyboards as a team BEFORE you start writing
  • 18. Review storyboards as a team Horizontal Review: Vertical Review:
  • 19. Turn Themes into Theme Statements Š LORE Systems International
  • 20. Develop the theme: Payback this Speed of Fast Early OPEX XYZCo case year implementation deployment reduction. study approach Reduced project costs 50% TCO Cost of space Small footprint Only 30% of Gartner reduction and power and low power space needed benchmark consumption and 50% of report power High support Lifetime No ‘break fix’ Financial charges warranty maintenance projection vs charges. (-15%) competition Š LORE Systems International
  • 21. Theme statements link discriminating features to Customer benefits: “You will be able to realise financial payback this year(GOAL), overcoming the problem of implementation speed (ISSUE) because of our rapid deployment approach(FEATURE). This will give you early OPEX savings and release space equivalent to twice the purchase cost. Your internal project costs will also be half what you could expect with a typical alternative (BENEFITS). After a similar project XYZCo’s Managing Director said “ABC really delivered for us. The system was installed in half the time and paid for itself in 6 months”. (PROOF)”. A Theme Statement can also be a GRAPHIC Š LORE Systems International
  • 22. Organising section content Put the most important information first Introduce a structure • Tell ‘em what you’re going to tell ‘em Follow the structure introduced • Tell it to ‘em Add a conclusion • Tell ‘em what you just told ‘em
  • 23. Highlight your key content Page layout should make it easy for the evaluator to find key information. Use a consistent way to highlight your theme statements and section summaries. 1. Telegraph Headings Direct the reader to main sections. Forever Tomorrow Today Graphics. Will always 2. Informative Headings have greater impact Tell the reader why they should read. than just plain text.
  • 24. You’re ready to start writing! Clear strategy => focus Outline => compliance & easy evaluation Themes => responsive and focused Storyboard => team direction Page layout => easy evaluation
  • 25. Quick Quiz Question: Which of these statements best describes a theme statement? Please click on your selection
  • 26. Sorry! Try again. “Theme statements link strategy and solution” is not the best description because themes should tell prospects why they should select you. Strategy and solution say more about the seller than the prospect. “Theme statements link the advantages and benefit ” is not the best description The best themes contain your because whilst important, unique discriminators. That is, these are saying more about something the prospect wants the prospect than they say which only you can offer. about why the prospect should buy from you. “Theme statements establish sales objectives” is not the best description because it says what the seller want to achieve for themselves.
  • 27. Congratulations! A theme statement links a prospect benefit to the discriminating features of your offer.
  • 28. In this session we have: Learned what’s meant by a ‘customer focused’ Outline Learned how allocate Themes to the Outline Learned how to share the strategy with the team Learned how to develop and use Theme Statements Proposal Guide 251
  • 29. Thank you for listening! If you would like to hear more about our Accreditation distance learning course: FREE introductory webinar TODAY at 7pm bidtowin.webex.com

Editor's Notes

  1. The Bid Manager reviews the Bid Request and captures structure and with the help of the bid team filters out the requirements. This information contributes toward the outline.When identifying the requirements it will also be useful to create a compliance checklist which can be used in later reviews to check that the proposed solution complies with requirements and that a complete set of responses have been provided.The outline will assist in creating a schedule and assigning team members and authors to particular jobs. The Outline will also help in identifying the storyboards required to assist authors in their work.
  2. Let’s take a look at putting this together. We may start with a hand-written outline like this.copy the bid structure. The bid sometimes tells you how to structure your proposal – the outline will form your table of contents.Sometimes the Bid Structure is provided by the Bid Manager, who in turn has followed the prospects suggestions or Tendering Instructions - this is a good time to CHECK compliance.So far, we’ve talked about following a prospect’s RFQ.Sometimes, a prospect may like the sound of a vendor’s idea and say “can you give me a proposal on that”.In this kind of situation an outline is useful because it helps us to consider how to present our ideas and plan what we need to write.First I’d start with a requirements checklist to make sure all the prospect’s requirements are covered.Then I would either develop it interactively with the prospect or just develop it logically making sure that everything was covered and in the right ordered. Doing this helps identify section headings and how we might split up the writing work.
  3. Ultimately our outline can be presented more formally. Essentially , it’s still a list but easier to read and edit.
  4. To assist in our estimates, we should consider allocating an appropriate number of pages to a topic depending on its relative importance to the prospect. We can determine this from the evaluation criteria, discussions and personal and bid team’s judgement.
  5. Using the prioritised outline, you can startputting more in more detail.For example, by estimating the number of pages to be produced, and understanding whether the responses need to be created or adapted from existing material.Based on the number of pages to be produced, you may be able to estimate the amount of effort it will take to produce them.The table shows estimates for the Technical section.
  6. The GIFBP format comes from LORE Systems (Bacon and Pugh, “Powerful Proposals”Its a useful way to create theme statements and value based arguments.
  7. P272