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creating positive experiences




             Creating Positive Experiences
             through Design

             27 Aug 2011
             STC India UX Conference
             Bangalore

sudhindra v. | associate creative director | sapient
creating positive experiences
creating positive experiences
creating positive experiences
creating positive experiences




                the top 4

flipkart.com
myntra.com
timtara.com
caratlane.com
creating positive experiences




experience is important
      but how much?
creating positive experiences




             numbers tell a story - india


Rs. 55,000/- crore e-com revenue expected by 2011
70 mn Internet users in India
creating positive experiences




                   numbers tell a story - global


51% of retailers are adopting location based
services by 2013

6.7 billion devices on the internet by 2014
119 billion dollars mobile commerce by 2015
creating positive experiences




positive experience is the differentiator
creating positive experiences




is positive experience, a “wow” experience?
creating positive experiences




                       the word “wow”

•  exists since 1513 in the English language
•  an extraordinary success, excitement, interest, great pleasure,
   or the like
•  Scot. and North England Dialect . a howl, wail, bark, whine, or
   mew.
•  a slow wavering of pitch in sound recording or reproducing
   equipment caused by uneven speed of the turntable or the
   tape.
creating positive experiences




really means nothing
creating positive experiences




                     “positive” experience

•  explicitly stated, stipulated, or expressed
•  confident in opinion or assertion; fully assured
•  Originated in about 1250
creating positive experiences




positive experience aims to bring the 3 together


             Visceral	
     Behavioral	
     Reflec0ve	
  
creating positive experiences



         …mathieu lehanneur’s ‘third lung’




the object needs the human
creating positive experiences




to create a positive experience, you have to create a
           positive “design” environment
creating positive experiences




∫ …establish soft standards

∫ …establish hard parameters

∫ …design
creating positive experiences




∫ …establish soft standards

∫…educate stakeholders – internal & external
creating positive experiences


                                   ∫ …educate stakeholders




∫ …inspire them with stories on how design can make or
break things
creating positive experiences




Florida Ballot
creating positive experiences


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source: uie.com
creating positive experiences


user and technologies
creating positive experiences




∫ …establish   hard parameters
•  increase in the no. of satisfied users
•  increase in the average time spent on site/app
•  dollar increase
•  increase in positive reviews
creating positive experiences




 and design
∫…
creating positive experiences


                                      ∫ …set about designing



∫ …design elements that aid in creating positive experience
creating positive experiences


                     ∫ …set about designing



∫ …use transitions
creating positive experiences




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                                  Primary
creating positive experiences




∫ …use informed   transitions
creating positive experiences
creating positive experiences
creating positive experiences




 info graphics
∫…
creating positive experiences



…where there is heavy data
creating positive experiences



        …convert to
creating positive experiences



…and make it interactive
creating positive experiences




∫ …use micro   content generously
creating positive experiences
creating positive experiences




∫ …deliver immediate   results
creating positive experiences



…with flip you can instantly upload videos
creating positive experiences



…in 1 click you have the app up & running through app store
creating positive experiences




∫ …provide a feeling of exclusivity
creating positive experiences



…20North promises goods from US within India
creating positive experiences



…association with youth, exclusively
creating positive experiences




∫ …maximum convenience
creating positive experiences



…flipkart assures maximum convenience –
              easy to buy, cash-on-delivery
creating positive experiences




∫ …keep simple   things, simple
creating positive experiences



…timtara lets you do simple things, simply
creating positive experiences



…cleartrip keeps booking simple
creating positive experiences




∫ …when they all come together


a “positive” experience takes shape like no other
creating positive experiences
creating positive experiences
creating positive experiences
creating positive experiences

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