This document is a cover letter from an applicant with over 10 years of experience in various leadership roles in contact centers. The applicant has certifications in contact center leadership and has managed small, medium, and large contact centers focused on sales, customer service, quality, training, and retention. They understand how to exceed business goals while maintaining high employee morale and meeting budgets.

1. Have you been reading countless resumes to find that perfect applicant?

2. Are you looking for someone who stands out?

3. If you desire a hard working quick learning innovator who has over 10 years of experience in numerous leadership roles, please read on.

4. I have been certified and recertified in Contact Center Leadership by the internationally recognized Call Center Industry Advisory Council (CIAC).

5. I have managed small, medium, and large contact centers that focus on sales, customer service, quality, training and retention.

6. I understand what it takes to exceed business goals while keeping employee morale at a high level and meeting set budgets.

7. I would love to provide you more information on myself and answer any questions you may have. Please contact me.