This document is a cover letter from an applicant with over 10 years of experience in numerous leadership roles in managing small, medium, and large contact centers focusing on sales, customer service, quality, training and retention. The applicant has been certified and recertified in Contact Center Leadership by the internationally recognized Call Center Industry Advisory Council and understands what it takes to exceed business goals while keeping employee morale high and meeting budgets. They are seeking a new opportunity and would like to provide more information and answer any questions.

1. Have you been reading countless resumes to find that perfect applicant?

2. Are you looking for someone who stands out?

3. If you desire a hard working quick learning innovator who has over 10 years of experience in numerous leadership roles, please read on.

4. I have been certified and recertified in Contact Center Leadership by the internationally recognized Call Center Industry Advisory Council (CIAC).

5. I have managed small, medium, and large contact centers that focus on sales, customer service, quality, training and retention.

6. I understand what it takes to exceed business goals while keeping employee morale at a high level and meeting set budgets.

7. I would love to provide you more information on myself and answer any questions you may have. Please contact me.