Corporate social responsibility (CSR) is a business approach that contributes to sustainable development through economic, social and environmental benefits for stakeholders. CSR definitions and practices vary between companies and countries, addressing topics like human rights, governance, and community development. Thomas Cook (India) Limited commits to CSR by partnering with government and non-profits on education, health, rural development, and emergency relief to improve quality of life. The company allocates at least 2% of average net profits over three years to CSR programs overseen by an internal governance structure.

3. Corporate social responsibility (CSR) is a business approach that contributes to sustainable development by
delivering economic, social and environmental benefits for all stakeholders.
CSR is a concept with many definitions and practices. The way it is understood and implemented differs
greatly for each company and country. Moreover, CSR is a very broad concept that addresses many and
various topics such as human rights, corporate governance, health and safety, environmental effects, working
conditions and contribution to economic development. Whatever the definition is, the purpose of CSR is to
drive change towards sustainability.

4. Thomas Cook Ltd. is an integrated travel and travel related financial services
company, with headquarters in Mumbai, India. The company offers a range
of travel services including Foreign Exchange, International and Domestic
Holidays, Visa, Passport, Travel Insurance & MICE.

5. Thomas Cook (India) Limited is a respected name in the Travel industry. It has set high ethical standards in all
its dealings and believes in inspiring trust and confidence. We believe that the Company exists not only for
doing good business, but equally to do good for society.
“As an integral part of our commitment to Good Corporate Citizenship, we at Thomas Cook (India) Limited
will actively work to improve the quality of life of the people in the communities we serve. We shall relentlessly
strive to partner the Government, respected socially conscious agencies and NGOs in the noble efforts of nation-
building via sustainable economic & social development, inclusive growth and social equity

6. (1) Education and Employability:
(2) Health and Sanitation:
(3) Rural / Tribal Area Development:
(4) Contribution to Emergency Relief Funds:

7. The corpus to be spent by Thomas Cook (india) Limited on CSR shall include at least 2% of the average net
profits of its India Operations for preceding three financial years. Any surplus arising out of the CSR projects
or programs or activities shall not form part of business profits of the company.
CSR Policy implementation shall be periodically reviewed and monitored by a two tiered Governance Structure
comprising of i) Tier I – CSR Committee of the Board, and ii) Tier II – CSR Steering Committee.

8. Environmental Management, Eco-efficiency, Responsible Sourcing,
Stakeholder Engagement, Labour Standards And Working
Conditions, Employee And Community Relations, Social Equity,
Gender Balance, Human Rights, Good Governance, And Anti-
corruption Measures.

9.  Risk Management: The way a company discharges its social & environmental responsibilities can impact on its
“licence to operate”
 PR & Brand Reputation: People‟s direct experience of the behaviour of your business in the community is a
powerful factor on whether they feel favourably towards you
 Positive Staff Impacts: Support for staff volunteering schemes in order to carry out good works in the community.
 Wining Business: More and more people want to buy from businesses they respect. CSR can be particularly
effective for targeting ethical companies, public sector and not- for- profit organisations.
 Reward & Recognition: “Celebrate success !” An agreed programme of communication across all internal
publications ensuring a continual feedback process on how both your staff and community activity is working.

10. The key principles that should be considered are:
 Have clear leadership, governance and values.
 Help develop employees and the future workforce to build successful working lives.
 Influence behaviour through your products & services
 Benchmarking and measuring success is essential in order to determine the impact of your CSR
programme
 manage social, environmental, and economic impacts in the supply chain.
 Invest in the communities in which you operate and those communities in greatest need.
 Network and work with other organisations and companies to promote action and greater change.