Corporate Custom & Etiquette
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Objective: To acquaint/inform you with the functional basics of custom & etiquette Why it is important: The Purpose of a Handshake Handshake Etiquette Know When to Initiate Connect other waves Stand and Look the Person in the Eye Acceptable Social distance Offer a Greeting Before and During Handshake Should be Firm but Not Crushing Should be Approximately 2-3 Seconds Long Be Aware of Other Hand Shake Hands in an Up-and-Down Motion Hands should be dry and not sweaty Email Etiquette Parts of an Email Sending a Professional email
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Corporate Custom & Etiquette
- 1. Corporate Custom & Etiquette Prepared By Arfan Ahmed Shourov
- 2. OBJECTIVE To acquaint/inform you with the functional basics of custom & etiquette ARFANAHMEDSHOUROV
- 3. Expected Code of behavior according to the conventional norms within society, social class or group Etiquette ARFANAHMEDSHOUROV
- 4. Custom (Tradition) Anything which lots of people do and have done for a long time in a society/ country ARFANAHMEDSHOUROV
- 5. Difference Between Custom & Etiquette ARFANAHMEDSHOUROV
- 6. Why it is important They tell other people who we are How we were brought up What social status we have Our level of education What kind of person we are ARFANAHMEDSHOUROV
- 7. Basic principles • Weaker segment deserves support From stronger • Courtesy does not cost anything But pays a lot • A person is best known as the way He/she carries him/herself ARFANAHMEDSHOUROV
- 8. CERTAIN IMPORTANT BUSINESS ETIQUETTES ARE : ▪ E-mail etiquette ▪ Dining etiquette ▪ Telephone etiquette ▪ Office etiquette ▪ Meeting etiquette ▪ Business card etiquette ▪ Cubicle etiquette ▪ Dress etiquette ARFANAHMEDSHOUROV
- 9. THE PURPOSE OF A HANDSHAKE ▪ Handshake leaves an impression on the person whose hand you are shaking ▪ Exchange warmth and talk ARFANAHMEDSHOUROV
- 10. HANDSHAKE ETIQUETTE 1. Know When to Initiate 2. Connect other waves 3. Stand and Look the Person in the Eye 4. Acceptable Social distance 5. Offer a Greeting Before and During 6. Handshake Should be Firm but Not Crushing 7. Should be Approximately 2-3 Seconds Long 8. Be Aware of Other Hand 9. Shake Hands in an Up-and-Down Motion 10. Hands should be dry and not sweaty ARFANAHMEDSHOUROV
- 11. BUSINESS CARD EXCHANGE ETIQUETTE Asked for business card Give Your Cards Out Selectively Give business card holding on both hand Receive others card with a good compliment ARFANAHMEDSHOUROV
- 12. BASIC BUSINESS CARD ETIQUETTE TO REMEMBER Rule #1 – Never leave the house or office without your business card Rule #2 – Keep your business card to yourself Rule #3 – Give your business card when a person asks for it Rule #4 - Treat the business cards professionally Rule #5 - Make sure your business card is presentable & Updated Rule #6 – Don’t waste the business cards ARFANAHMEDSHOUROV
- 14. PARTS OF AN EMAIL ARFANAHMEDSHOUROV
- 15. SENDING A PROFESSIONAL EMAIL Greet Outline the main message Elaborate Call for action Welcome feedback ARFANAHMEDSHOUROV
- 17. EMAIL RULES (must follow) 1. Use a proper salutation (Sir or Colleagues) 2. Keep all concern person on CC: (both Supervisors, HOD) 3. Don’t send any Document without permission of supervisor 4. Keep the message focused. 5. Proofread your message for content ARFANAHMEDSHOUROV
- 18. EMAIL RULES (must follow) 6. Check Dated, phone numbers 7. Use signature 8. Maintain curtsey & Politeness on writing 9. Always acknowledge about email 10. Everyday Check Mail (morning & evening) 11. Use We instead of I/me ARFANAHMEDSHOUROV
- 19. EMAIL BEST PRACTICES Understand the receiver Ask verbal confirmation before requesting calendar Keep mails efficient and follow up Use clear subject line Explain attachments Proofread Maintain formal tone in chain mail Mention any specific requirements e.g. confidentiality Send large attachments in link ARFANAHMEDSHOUROV
- 20. EMAIL NOT-SO BEST PRACTICES Avoid CAPS LOCK Avoid Spelling mistakes Chat Language Avoid one liners Avoid complicated messages Avoid hate mails ARFANAHMEDSHOUROV
- 21. EMAIL ETIQUETTE ▪ Use a short and accurate subject header ▪ Be concise and to the point ▪ Use proper spelling, grammar & punctuation ▪ Use templates for frequently used responses ▪ Use a meaningful subject ▪ Read the email before you send it ▪ Mention your attachment in the content ▪ Take care with abbreviations and emotions ARFANAHMEDSHOUROV
- 23. DINING ETIQUETTE • Never take your seat before your host. • Always take your seat from the left side of the chair. • Wait until all are served at your table before beginning to eat. • When your host or hostess picks up their fork to eat, then you may eat. Passing Food Etiquette Pass to the right / counterclockwise direction Do not stretch across the table, crossing other guests ARFANAHMEDSHOUROV
- 24. TABLE SETTING Eat to your left, drink to your right ARFANAHMEDSHOUROV
- 25. TABLE SETTING Eat to your left, drink to your right ARFANAHMEDSHOUROV
- 26. NAPKIN ETIQUETTE Place the napkin in your lap upon seating. ARFANAHMEDSHOUROV
- 27. NAPKIN ETIQUETTE Wipe your mouth with care Do not use it as a handkerchief ARFANAHMEDSHOUROV
- 28. NAPKIN ETIQUETTE Temporarily leaving the table, put the napkin on your chair At the end fold napkin and place it to the left of your place setting. ARFANAHMEDSHOUROV
- 29. Cut into items on your plate, pick up and hold your knife in your right hand The index finger is mostly straight and rests near the base of the top ARFANAHMEDSHOUROV
- 30. The index finger is mostly straight and rests near the base of the top Hold the food down with the fork by applying pressure through the index finger ARFANAHMEDSHOUROV
- 31. Bring smallish bits of food to your mouth with the fork TO EAT PASTA, TWIRL IT WITH YOUR FORK ARFANAHMEDSHOUROV
- 32. When you're just pausing between bites WHEN YOU'RE FINISHED EATING ARFANAHMEDSHOUROV
- 33. Dining etiquette for business meal 1. Greet Every one 2. Wait to sit until your host sits first 3. Place your napkin in your lap 4. Wait for your host to begin eating before you start 5. Cut your food one piece at a time 6. Don’t blow on hot food to cool it down 7. Drink soup from the edge of the spoon 8. Eat at a medium pace. 9. Don't end before your host/supervisor 10. Don't forget to thank your host ARFANAHMEDSHOUROV
- 35. Rules for using cell phones at work ▪ Turn Off Your Ringer/ Have a professional ring tone ▪ Use Cell Phone Only for Important Calls ▪ Find a Private Place to Make personal Calls ▪ Never use your cell phone in the washroom. ▪ In meetings, avoid “reading under the table.” ARFANAHMEDSHOUROV
- 36. Rules for using cell phones at work ▪ Don’t talk loudly on phone ▪ Asks permission to receive call during talk with your supervisor/ colleagues ▪ Avoid to take photo and upload on social media without taking permission ▪ In training room make the phone vibrate ARFANAHMEDSHOUROV
- 37. Rules for using cell phones at work ARFANAHMEDSHOUROV
- 38. Rules for using cell phones at work ARFANAHMEDSHOUROV
- 39. PHONE ETIQUETTE Do’s ▪ Greet with a smile ▪ Speak in a soft tone ▪ Maintain silent mode in official surroundings ▪ Paraphrase ▪ Listen with empathy ▪ Use voice tonality ▪ Let the other person disconnect Don’ts ▪ Never speak loud and disturb others ▪ Never take calls during meetings unless emergency ▪ Avoid loudspeaker in public ARFANAHMEDSHOUROV
- 41. Social Media Etiquettes Be careful of mixing professional and personal network Don’t make any status regarding your job/organization Don’t make any group/ event related your organization without formal permission Don’t make any comments which is related to your organization/ competitors/ customers ARFANAHMEDSHOUROV
- 42. Social Media Etiquettes Don’t upload any photo of any documents If any colleague did not accept your friend request don’t ask him/her the reason. Don’t follow everyone and anyone Be careful about sharing posts & like any group or pages Ask permission before taking & uploading other's photo Avoid unnecessary chatting during office hour ARFANAHMEDSHOUROV
- 43. SOCIAL MEDIA ETIQUETTE Do’s ▪ Social media can be used as your self image tool for career and social success ▪ Maintain engagement in groups ▪ Be social, help people ▪ Appreciate people heavily, publicly and privately Don’ts ▪ Do not invade people’s privacy ▪ Avoid rude comments or status ▪ Do not get involved in any argument ▪ Avoid doing anything that harms your image ARFANAHMEDSHOUROV
- 45. Arrive office on time (before at least 10 minutes) ARFANAHMEDSHOUROV
- 46. Basic office etiquette ▪ Arrive office on time (before at least 10 minutes) ▪ Dress appropriately (wear formal dress) ▪ Office Correspondence Should Be Formal ▪ Don’t sit on others chair without permission ARFANAHMEDSHOUROV
- 47. Keep clean and organize your workspace ARFANAHMEDSHOUROV
- 49. Eat lunch in the cafeteria . Avoid eating smelly food at your desk. ARFANAHMEDSHOUROV
- 50. Basic office etiquette ▪ Don’t make social gathering on working area ▪ Be Respectful of Others ▪ Treat every employee with the same respect ▪ Do not post things of an offensive nature ARFANAHMEDSHOUROV
- 51. Be Friendly to New Employees ARFANAHMEDSHOUROV
- 52. Be aware about body language ARFANAHMEDSHOUROV
- 55. Don’t Interrupt to others work ARFANAHMEDSHOUROV
- 60. SOCKS socks is that they match the color of shoes Exposing skin due to short socks is not professional ARFANAHMEDSHOUROV
- 61. Wash Your socks Regularly ARFANAHMEDSHOUROV
- 64. TIES Ties should reach the top of your belt buckle. ARFANAHMEDSHOUROV
- 65. SUIT ETIQUETTE TIPS Bottom button Shirt cuff ARFANAHMEDSHOUROV
- 66. Dark color Blazer Light color Shirt contrast color tie with shirt simple leather belt ARFANAHMEDSHOUROV
- 67. BUSINESS CASUAL DRESS CODE ARFANAHMEDSHOUROV
- 68. APPROPRIATE GROOMING TIPS ▪ Keep hair clean and trimmed ▪ Men should be clean shaven ▪ Keep fingernails neat and trimmed ▪ Keep teeth brushed and breath fresh ▪ Use perfumes ▪ Women should wear light and natural looking make- up ▪ Shower daily and use deodorant ARFANAHMEDSHOUROV
- 70. PROFESSIONAL RELATION AT WORK PLACE With colleagues, co-workers …. …. ▪ Speak clearly without shouting ▪ Say, “Please, thank you, you are welcome”, as a part of your everyday courtesy ▪ Don’t tease any one about their religious practice, values ▪ Do not try to sell things to your colleagues ARFANAHMEDSHOUROV
- 71. PROFESSIONAL RELATION AT WORK PLACE With colleagues, co-workers …. …. ▪ Avoid sexist comments about a co-workers dress or appearance ▪ Stop blame shifting game ▪ Be helpful and cooperative ▪ Take responsibility for your mistakes, apologise and go about correcting the mistakes ARFANAHMEDSHOUROV
- 72. PROFESSIONAL RELATION AT WORK PLACE With supervisor ▪ Always act with honesty and dignity ▪ If your supervisor criticizes your work ▪ Politely inquire what precisely is wrong with that ▪ Consider the comments, discuss if you disagree ARFANAHMEDSHOUROV
- 73. PROFESSIONAL RELATION AT WORK PLACE With supervisor ▪ Try to see the criticism as valuable information about how to do better, not as a personal attack ▪ Generally your supervisor is more mature in judgment and experience necessary for the job – and this deserves respect! ARFANAHMEDSHOUROV
- 74. DIPLOMACY AT OFFICE ▪ Tact and skill in dealing with people ▪ To be diplomatic means to evaluate a situation before speaking or acting and to take the best course of action without being overly brush or bold ARFANAHMEDSHOUROV
- 75. ▪ Think before you act ▪ Take a second to breathe! ▪ Difficult! ▪ Prevents you from seeming hot headed or presumptions ▪ Focus on the facts of the situation – control emotions! DIPLOMACY AT OFFICE ARFANAHMEDSHOUROV
- 76. ▪ Use decisive language ▪ Be non-confrontational ▪ Avoid highly emotional situations ▪ Refuse to be interrupted ▪ Choose diplomatic posture ▪ Stand your ground DIPLOMACY AT OFFICE ARFANAHMEDSHOUROV
- 77. ETIQUETTE IN THE OFFICE TOILET? Your behavior and etiquette in the corporate rest room doesn’t go unnoticed! ▪ It is all about hygiene and cleanliness ▪ Use the right rest room! ▪ Don’t litter the place ▪ Do not take reading material or phone into the office toilet ▪ Clean up your own mess ▪ Respect the rights of others to privacy and cleanliness ARFANAHMEDSHOUROV
- 80. Shape up Your Behavior Enjoy the differences ARFANAHMEDSHOUROV
Editor's Notes
- http://www.etiquettetrainer.com/cell-phone-etiquette-workplace/
- http://www.etiquettetrainer.com/cell-phone-etiquette-workplace/
- http://www.etiquettetrainer.com/cell-phone-etiquette-workplace/
- http://www.etiquettetrainer.com/cell-phone-etiquette-workplace/