New age grooming and etiquettes for new managers in pharma company

1. &
Creating a lasting impression via

2. Learning Objectives
At the end of the session you are expected to understand
1. Importance of Grooming & Etiquettes
2. Tips and Pointers to be well groomed
3. Good practices for enhancing etiquettes

3. Perceptions when someone meets you
People generally make opinion about you within the first seven seconds of
meeting you
✔ How much you can be trusted
✔ About your personality
✔ About your confidence
✔ About your intelligence
✔ What are your work ethics
✔ What are your organizational values
✔ How dependable and accountable you can be

4. Grooming
❖ The effort a person puts in to make
himself/ herself acceptable and
impressionable, through his/her
appearance and behaviour.
❖ Personal grooming is the art of cleaning
and maintaining your body, starts before
you put on your clothing and is put it
into practice on a daily basis.

5. Advantages of being well groomed
❖ There are qualities that make an acceptable and
impressive personality that is beyond physical
beauty.
❖ To be acceptable and impressive one needs to be
confident.
❖ Self belief and preparedness are the keys to
confidence.
❖ Grooming effort is a part of that preparedness to
develop confidence.

6. Factors related to grooming & appearance
Hair Facial Hair Nails
Breath / Teeth Body Makeup
One by one let’s try to understand these factors
Grooming
Appearance
Shirts Trousers Tie
Shoes / Sandals Socks Belts
Jewellery
Piercing &
Tattoo
Watches

7. Hair
❖ Always sport a neat hair cut which suits you
❖ Comb hair in regular interval, and style it for a neat
professional look
❖ Avoid fancy hair styles as it may be distracting
❖ Avoid highlighting or coloring your hair with bright colors
Factors related to grooming & appearance

8. Facial Hair
❖ Keep your beard well groomed in case you are sporting
one
❖ Shave daily if you are not sporting any facial hair
❖ Sporting stubble is fine but make sure it is well
maintained
Factors related to grooming & appearance

9. Nails
❖ Cut nails regularly
❖ Manicure & Pedicure if required
❖ Remember every minute detail counts
Factors related to grooming & appearance

10. Breath & Teeth
❖ Wash and rinse your mouth after meals, beware of
strong odour foods, use a mouth wash
❖ Use mouth wash whenever possible
❖ Avoid eating Paan / Gutkha as it may stain your teeth
Factors related to grooming & appearance

11. Body hygiene
❖ Focus more on cleanliness and personal hygiene
❖ Wash and clean your face regularly
❖ Use a deodorant / perfume to prevent bad body odour
Factors related to grooming & appearance

12. Make up
❖ Avoid dark or bright colour lipstick shade
❖ Avoid loud makeup & dark nail paint
❖ Threading or tweezing of eyebrows
Factors related to grooming & appearance

13. Shirts
Appearance
▪Wear light colored shirts preferably
white, light blue etc.. pastel
shades that reflect sunlight, reduce
sweating and increase comfort
▪Do not wear synthetic fabric
specially which increase sweating
and discomfort
▪Wear regular or slim fit formal
shirts as per your comfort
Habits
▪Always wear neat and well ironed
shirt tucked properly and trouser
to work
▪Avoid bright color or fancy shirts
▪Avoid plunging necklines,
sleeveless
▪Avoid tight fitting shirts
Factors related to grooming & appearance

14. Trousers
Appearance
▪Trousers should be plain not fancy
▪Trouser may or may not be pleated
▪Can have various shades of trousers
▪Wear regular or slim fit formal
trousers as per your comfort
Habits
▪Always wear neat and well
ironed trouser
▪Make sure the trouser touches
the shoes (length wise)
▪Avoid tight/ ill fitted trouser
Factors related to grooming & appearance

15. Tie
Appearance
▪Always wear a tie which suits
your shirt and trouser
▪Choose traditional silk ties
▪Avoid fancy, printed & loud
colors
Habits
▪Make sure your shirt is buttoned
till collar button while wearing
a tie
▪The knot of the tie should
firmly rest in the collar
▪Make sure the shape of the knot
forms a triangle
Factors related to grooming & appearance

16. Shoes /
Sandals
Appearance
▪Preferably wear leather shoes
to work because it makes the
whole look formal. (Black,
Brown or Tan)
▪You may wear a pair with
smaller heels or a flat pair
▪Shoes with 1 ½ - inch heels are
standard
Habits
▪The shoes should be well
polished
▪Avoid casual looking, colorful
shoes
▪Do not wear shoes with worn
out heels
Factors related to grooming & appearance

17. Socks
Appearance
▪Choose a color that coordinates
with your trouser
▪Make sure they are long enough
not to expose your skin when
you sit down
Habits
▪Beware of foul smelling socks
▪Wear clean socks and use
cotton socks for less sweating
of the feet
▪Do not wear white socks
▪Avoid socks with holes
Factors related to grooming & appearance

18. Appearance
▪As a thumb rule match your
belt to your shoes
▪Wear only formal belts with
sleek buckle
Habits
▪Avoid wearing chunky or fancy
buckles
▪Avoid wearing mismatch color
of your belt and shoes
Belt
Factors related to grooming & appearance

19. Appearance
▪Wear watch with a leather or
metal strap
▪If you are inclined towards
fitness wearing fitness band
/watch is alright
▪Make sure it matches your
attire
Habits
▪Avoid fancy watches
▪Make sure that it fits the wrist
well
▪Avoid loose or ill fitted watches
Watch
Factors related to grooming & appearance

20. Appearance
▪You may wear either a bracelet
or a bangle , avoid both
▪Wear jewellery as per your
formal attire (Studds or small
earings – Formal)
Habits
▪Avoid hoops or dangling
earrings
▪Avoid chunky bracelets and too
many bangles
▪Do not wear ornamental/
chunky jewellery during work
▪Thin chains with small lockets
are fine
Jewellery
Factors related to grooming & appearance

21. Appearance
▪If you wish to have piercing
and/or tattoo, it should be
done appropriately
▪It should not affect your
professional look
Habits
▪Make sure your clothes covers
your tattoo properly
▪Avoid tattoo on a body part
which cannot be covered
Piercing &
Tattoo
Factors related to grooming & appearance

22. Your grooming & appearance reveals certain things

23. Understanding Etiquette
❖ The etiquette is the set of written and unwritten rules
of conduct that make interactions run more smoothly.
❖ Rules that allow us to interact in a civilized fashion
❖ Code of behavior that is grounded in common sense and
cultural norms
❖ Manners matter in the workplace

24. Importance of etiquettes
❖ Helps to create first professional impression
❖ Gives more relaxed and confident feeling
❖ Creates positivity in the conversation and
relationship
❖ Gives a feel good factor

25. Etiquettes – during COVID time
Physical Distancing
✔ Stay 6 feet away from others at
all times
✔ Avoid contact
Practicing Good Hygiene
✔ Wash hands often and at key moments
✔ Use hand sanitizer
✔ Cover coughs and sneezes
Personal Protective
Equipment (PPE)
✔Cover mouth and nose
✔Do not touch your face
✔Wash/Sanitize hands before and
after removing the mask
✔Launder your mask daily
Cleaning & Disinfecting
✔ Frequently touched objects
✔ Take a bath post your working hours

26. Telephone / Mobile phone etiquettes
❖Before you decide you are going to approach your customer
telephonically, ask his permission if it is ok with him to call if
need be.
❖When you call, wait for him to say Hello, don’t start talking
and never without introducing.
❖Ask whether you can talk “Can I talk to you?”
❖If busy ask when you can call or what is the best time to call?

27. ❖Keep your call short, don’t talk on topics that need one to
one discussion on the phone.
❖Your tone should be polite and what you speak should be
audible and clear, you can always check that by asking “Am I
audible to you?”
❖Never sound arrogant or argue at any point, its worst on the
phone
❖Use sorry and thank you whenever relevant don’t overuse
either.
Polite Tone
Telephone / Mobile phone etiquettes

28. ❖Ask permission for texting to the customer
❖Never send a long text it defies the purpose
❖Do not forward jokes etc..
❖Do not send message in extreme short form that cannot be
understood
❖Always return a customers call extremely promptly
Long Text
&
Jokes
Telephone / Mobile phone etiquettes

29. Video / Digital etiquettes
1. Join meeting before time
2. Ensure your technology works correctly
3. Choose the proper software and hardware
4. Wear work-appropriate clothing
5. Frame the camera correctly
6. Have the right light
7. Look into the camera
8. Camera should be on throughout
9. Mute yourself when not speaking
10. Always pay attention

30. Video / Digital Checklist ▪ Power & Battery Backup
▪ Internet Connection
▪ Audio
▪ Lighting
▪ Camera
▪ Background
▪ VC platform settings
▪ Noise & Distractions
▪ Physical Appearance

31. Etiquette’s additional pointers
❖Always seek permission before entering a doctor's chamber
by lightly knocking on the door.
❖ Always greet the doctor with a smile and introduce
yourself and your company.
❖ Shake hands with a doctor only when the doctor extends
his/ her hand.
❖Sit only when you are told to sit by a doctor, otherwise ask
permission to sit.
Self & Company
When
asked or
requested

32. Etiquette’s additional pointers
❖Always keep your detailing bag on the floor and not
on chairs or table or examination bed.
❖Do not have anything in your mouth while talking
to doctor.
❖Avoid smoking / chewing tobacco before a doctor's
call.
❖While leaving re- arrange chairs and lightly close
the door behind you.

33. Always remember it’s all about
creating a lasting impression

34. Thank You