This document outlines etiquette guidelines for public servants. It discusses etiquette in general settings, with co-workers, subordinates, seniors, lady colleagues, service seekers, meetings, dining, telephone calls, emails, COVID-19 safety, and virtual meetings. The guidelines stress being punctual, respectful, helpful, honest, and avoiding gossip or interrupting others. It provides tips for appropriate greetings, conversations, dress, noise levels and asking permission in various workplace situations.

1. Md. Ismail Hossain
UNO, Sonaimuri, Noakhali.
Welcome
Etiquette

2. The customary code of polite behavior in
society or among members of a particular
profession or group. (Oxford Dictionary)
Etiquette is defined as the formal manners and
rules that are followed in social or professional
settings. The rules of writing a thank you note
are an example of etiquette.
What is Etiquette?

3. Etiquette of Public Servants
General:
 Be Punctual
 Dress Decently
 Ask before borrowing something
 Don’t interrupt in others matters
 Avoid being a part of Gossips
 Keep your Desk Clean
 Refrain from being loud but audibility
should be there

4. Etiquette of Public Servants
General:
● Never hesitate in learning from co-
workers
● Be Truthful
● Be a team player
● Help others, if they need it!
● Behave decently with each and
every person in office
● Smell well

5. Etiquette to Co-workers
To Subordinates
 To provide facilities to the
subordinate officers/employees
as per the rules
 Appropriate evaluation of
subordinates' opinions and
actions
 Treating subordinate officers
amicably and sympathetically
 Providing co-operation and
advice to the subordinates
regarding the work
 To make the subordinates
suitable for the job with
regular training
 To motivate the
subordinates with providing
incentives

6. Etiquette to Co-workers
To Seniors
 Be loyal and respectful to the
controlling officer
 A junior officer has to obey the fair
and lawful orders of his senior
officer
 Necessary and relevant
conversations with superiors
 Regularly inform the senior officer
about the progress of emergency
work
 Express your views with courtesy
and respect without arguing
unnecessarily with seniors
 Never leave office without
permission
 Appear as soon as possible
when the controlling officer is
called
 If a superior officer gives an
illegal order one should
refrain from doing so with
his/her own intellect and
determination and deny with
courtesy

7. Etiquette to Lady Colleagues
 Have appropriate respect for lady colleagues
 Giving equal importance to female and male
colleagues and Not giving undue importance to
lady colleagues
 Never comments on a woman’s appearance
 Never behave rudely towards lady colleagues
 Never make any bad comments
 Never show interest about personal issues
 Never spread any humor about lady
colleagues

8.  Positive Mindset
 Give a Patience Hearing
 Feel the Urgency of His/her Inquiry
 Avoid Getting Personal
 Be Nice to Everyone
 Never be Rude to Anyone
 Say Sorry Politely (If It Is Impossible
for You to Render His/her required
service)
 Send a thank-you note (to everyone!)
Etiquette to Service Seekers

9.  Be punctual
 Come prepared
 Dress professionally
 Speak loud enough
 Actively listen and
participate
 Take turns speaking
 Follow the agenda
 Ask questions at the
appropriate time
 Be attentive to your body
language
 Put away technology
 Eat and drink appropriately
Meeting Etiquettes

10. Dining Etiquettes
If you are someone’s guest, wait
to sit until you receive a signal.
If you are a host, point out chairs
for your guests.
Wait for your host to begin to
eat.
Offer to the person on your left
and pass everything to the right.
Used silverware should never
touch the table; rather, they
should rest on your plate.
Never chew with your mouth
open or make loud noises when
you eat.
Eat at a moderate speed and
don’t make others wait for you to
finish.
You should not leave the table
during the meal except in an
emergency.
Have some general conversation
topics ready at all times.

11. Telephonic Etiquettes
 Greeting
 Immediately
introduce yourself
 Speak clearly
 Actively listen and
take notes.
 Use proper language
 Remain cheerful
Ask before putting
someone on hold or
transferring a call
 Be honest if you
don't know the
answer
 Know your timeline
and keep it short
 Avoid fillers and
keep it interesting

12.  Have a clear subject line
 Use a professional salutation
 Proofread your message
 Be concise and to the point
 Give a timely and polite reply
 Check the recipient’s name
 Choose an appropriate ending
 Include a signature block
Do
 Use humor
 Overuse exclamation
points
 Use emoji for
professional messages
 Shoot from the lip
 Use Acronyms Sparingly
Don’t
Email Etiquettes

13. Covid-19 etiquette
Do I have to wear a mask?
How do I greet someone?
Can I use an elevator?
What do I do if I have to
sneeze?
What do I do if I encounter
someone who isn’t wearing a
mask or is wearing one
incorrectly?

14. Virtual Meeting Etiquette
Beware of your background
Make sure you’re ‘screen-ready
Minimize distractions
Speak clearly, concisely, slowly, and
don’t interrupt
 Make eye contact
Don’t eat
Don’t multitask
Keep the mute button handy
Use raise hand option to ask question
Be patient

15. ● Any Question

16. Thank You
For any suggestion: ismail17346@gmail.com