Grant G. Malcom has a Bachelor of Arts in Communication Studies from Eastern Illinois University with a focus on corporate communication and a minor in business administration. He has over 6 years of experience in golf shop and country club operations including managing golf shops, supervising staff, booking tee times, and coordinating golf tournaments and outings. Malcom also has 1 year of experience working in insurance sales and customer service at State Farm Insurance.

1. Grant G. Malcom
3640 168th
Street, Unit #304, Lansing, IL 60438 (708)997-1992 grant.malcom14@gmail.com
EDUCATION
Eastern Illinois University, Charleston, IL
Bachelor of Arts in Communication Studies, December 2014
Option: Corporate Communication
Minor: Business Administration
RELATED COURSEWORK
Principles of Marketing Small group communications
Visual Communication Photo journalism
Managerial Accounting Communication research
EIU Simulation Business financial management
EMPLOYMENT HISTORY
Golf Shop Staff Assistant Cardinal Creek Golf Course, Beecher, Il Current
• Executed tasks to help rebrand the golf course name and image
• Running the golf shop in the most adept way
• Responsible for taking payments from golfers and be present to pro shop sales
• Interacting with the golfers and provide them with the best experience as possible
Office Representative State Farm Insurance, Lansing, IL 2015 Summer
• Acquired new skills related to the insurance industry
• Used my sales techniques to pass leads on to others within the office
• Assisted with customer service issues by taking questions and finding resolution
for our clients
• Took customer payments in person and over the phone
Golf Shop Intern Calumet Country Club, Homewood, IL 2014 Summer
• Managed the golf shop operations including sales, merchandising, and event planning
• Assessed customer needs and arranged bag room staffing schedule
• Completed daily closing procedures
Customer service W5golf Reservation, Flossmoor, IL 2013 - 2014
• Booked golf tee-times for people all over the United States
• Created resolutions to customer service delivery errors and customers preferences
on enhancing continued client patronage
• Assisted golfers with information about the golf courses we booked tee-times for
Bag room Manager Idlewild Country Club, Flossmoor, IL 2008 - 2014
• Coordinated carts for golf tournaments
• Supervised bag room staff to meet member’s needs
• Worked with members and organizations to help run outings conveniently
ACTIVITIES
Salvation Army, Eastern Illinois University, Charleston, IL
• Planned events to gather donations
RELATED SKILLS
• Merchandise sales
• Positive mindset
• Good understanding of brand image
• Able to establish rapport with customers
• Skilled at explaining product value and making product demonstrating
• Microsoft Office
VOLUNTEER EXPERIENCE

2. • Volleyball Coach, St. Joe’s Church, Homewood, IL
• Blind Veteran Golf Outing, Idlewild Country Club, Homewood, IL