1. © 2013 COOLProfs© 2013 COOLProfs
Turning Logistic Data Into
Valuable Traveler Information
Joachim Vandecasteele
CTO COOLProfs
http://bit.ly/RETNXTSTP

2. © 2013 COOLProfs
Rotterdamse Elektrische Tram

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600.000 Travelers a Day!
Travelers
Daily 600.000
Yearly 185.700.000

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Public Transport
Lines Vehicles
Bus 34 238
Tram 8 118
Metro 3 152
Fast Ferry 1 1

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Timetable

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Planned Events

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Unplanned Events

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Application Landscape

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Internal Data Store
Employees Contracts
Roster planning
Daily schedule
Overtime
Leave rights
VacationOutsourced
Services
Employees
Infrastructure
Timeschedule
Service allocatie
Systems
Interfaces
Authorization
Organisation
RIDS

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So, what’s the problem?

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RIVER

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Communication Channels
RET
Website
Twitter Dynamic
Displays
Tablets
Employees
OV9292
website
E-mail
SMS
Radio
Rijnmond
Metro
Stations

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Website

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Twitter

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Dynamic Displays

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Tablets RET Employees

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Public Transport Website

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E-mail

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SMS

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Radio Rijnmond

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Metro Stations

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Wrap-up
• Informing Daily 600.000 Travelers
• About Disruptions in the Timetable
• Using a Central Data Store (RIDS)
• Crafted with OutSystems Agile Platform
• Supporting a Multi Channel Communication
• Creating Valuable Travel Information!
“Thanks to the new RIVER system the travelers informants can
respond much more quickly on disturbance in the timetable.
First, it took an average of twenty minutes to get all the
information channels to operate, now only two minutes.”
Patricia van Caubergh, Marketing, Sales & Services of RET

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… and what do the travellers think?
Type of
transportation
2012 Target
Metro 6,3 6,3
Tram 6,0 5,7
Bus 5,5 5,5
Total 6,0 6,0
Customer satisfaction on the aspect
of information about disturbances

24. © 2013 COOLProfs© 2013 COOLProfs
www.coolprofs.com
joachim.vandecasteele@coolprofs.com
+31 6 47922488
@jvandecasteele
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