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2. Converting from an Email
Culture to SharePoint Culture
Robert Bogue
(317) 572-5310
Shepherd@SharePointShepherd.com
http://www.thorprojects.com/blog
3. Introduction
13 Year Microsoft MVP
Author of 25 books including
The SharePoint Shepherd’s
Guide for End Users
25 Years of Industry
Experience
Numerous Microsoft,
CompTIA and other
Certifications
4. The SharePoint Shepherd’s Guide for
End Users: 2013
• Content
• Background Information
• Decision Trees
• 116-181 Tasks
• Available Forms
• Book
• Corporate Licenses available for
deployment to your intranet.
5. Why I Care
• I helped to create the problem
• I see my clients struggle
25. Email Addiction Test
Have you checked your email more than every four
hours – today?
Do you feel anxiety when your phone battery is less
than 20%?
Was the last time you were disconnected from email
for more than two days longer than a year ago?
Does your preoccupation with email cause you to do
dangerous or harmful activities?
26. Organizational Email Addiction Test
Has your organization ever communicated a layoff,
employee termination, or staff reduction via email
first?
Do you routinely have email conversations that
include more than ten replies?
Does your organization communicate emotionally
charged information via email?
27. Why Email Addiction Matters
• Rational messages won’t be
sufficient to change behavior
• Deeply ingrained
• Addictions are hard to break
28. The Pharmaceutical Theory
of Addiction
• The most harmful substance
discovered is alcohol. (The
Lancet)
• The most addictive substance is
nicotine (US Surgeon General)
• Only 17.7 percent of nicotine
patch wearers were able to quit
smoking
29. Emotional-Rational-
Environment
• The Model
• Elephant – Emotional powerhouse
• Rider – Rational control
• Path –Environment and habits
• Implications
• The rider has the illusion of
control
• The path has strong influence
CC Flickr mckaysavage
35. John F. Kennedy,
Special Joint Session of Congress,
May 1961
I believe that this
nation should
commit itself to
achieving the goal,
before this decade
is out, of landing a
man on the moon
and returning him
safely to earth.
36. SharePoint Vision
• How will you know when you’ve
achieved it?
• Is it about the technology
choices -- or the way the
organization operates?
• The clearer and more compelling
the vision, the shorter the path
39. Kotter’s Change Model
• Create Urgency
• Form a Powerful Coalition
• Create a Vision for Change
• Communicate the Vision
• Remove Obstacles
• Create Short-term Wins
• Build on the Change
• Anchor the Changes in Corporate Culture
45. One More Time:
How Do You
Motivate
Employees?
By Fredrick Herzberg
January-February 1968
46. Difficulty in Getting Started
• Can’t figure out where to ask for
a site
• Don’t know how much it will
cost the department
• Don’t know who they need to
get approval from
• Is training required before a site
can be created?
47. Mounting Challenges
• Lack of training
• Lack of resources
• Difficulty requesting and getting
help
• Lack of licensing
• Product limitations
48. Lack of Training
• Why
• Curse of Knowledge (It’s harder
than you think)
• Why Not?
• Time out of role
• Training material costs
50. Build It For Them
• Create a place for them to get
their needs met
• Allow every department access
to post on the home page
51. Start in the Right Place
• Set all users web browser home
to the corporate intranet
• Make the resources they need
easy to reach from the home
page
52. Restrict “All User”
distribution lists
• Create barriers in front of mass
emails
• Deter the use of email through
social shaming
54. Maintain “small” mailbox
sizes
• Users get small email inboxes to
discourage the movement of file
attachments
• Requests for larger sized
mailboxes are responded to by
“crisis counselors”
58. Lagging Indicators
• Should
• Represent business value
• Examples
• Increased number of sales wins
• Reduced service desk costs
• Improved project profitability
59. Leading Indicators
• Should
• Reasonably predict result
• Be changeable
• Examples
• Response time for RFPs
• Reduced service desk call times
• Reduced project issue closure time
Why I did it… having trouble timing training and user need...
Relates to governance – I believe that we need to GUIDE and SUPPORT not OPRESS and CONTROL
Woods – Chinese sourcing story
eMail is what users know
Trying to get them to stop sending attachments
Fax machines – kind of like dial tone – most folks don’t know what it is these days.
China @ Woods
Digital Natives
Generation X, Y, Z
Have you ever had your children make something for you to eat? Have you ever been scared about what’s in it?
Child: “Daddy, I made you breakfast!” Dad: “Why does it have anchovies in it?”
Systems – We begin to filter out the success; we don’t notice the failures. We have a very hard time as humans noticing something is missing – except for our paycheck.
People – Irrelevant – Location -> Cake in the breakroom
- Job -> Hourly workers need to complete their timecards by …
“Yes, I would like fries with that…”
Instructing people
“Why do I have to?”
A disagreement (or pouting) that escalates
Also known as a sorority house…
Little Sable, MI
Things look different from the inside.
There are chips on the inside that don’t show…
We’re not talking about eliminating all email.
We’re talking about REDUCING internal email.
Maybe you’re upset… (not responding) … or maybe you’re just being passive-aggressive
Three Phone calls… you’re trying to get me to be Charlie Sheen (‘Roid Rage.)
Multiple contact attempts? Email, Lync/Skype, Drop by?
Postal – 1 Week
Email – 24-27 hrs
Text – 2-8 hours
Voice mail – 4-24 hours
Trying every communications method in sequence
Or … copying the entire world on an email.
Focus on the word enslaved (without a choice)
Addition test: Obsessive or Compulsive
SharePint… drinking problems…
Alcoholics can stay away (out of a bar)
Functional Alcoholics vs. non-functioning alcoholics.
Thanksgiving/Christmas dinner
Coffee … or Starbucks Coffee
Step 1 is to admit you have a problem.
Asking individuals to own their email addiction
Reading or responding to email while driving?
Reading or responding to email while in a meeting?
Emotionally charged – changes in benefits…
Cascading communications (managers telling their reporting)
Speak to the elephant
Laydown the right path -> Set the right defaults
References:
Switch – Chip Heath / Dan Heath
Happiness Hypothesis – Jonathan Haidt
Time Sensitive != Urgent
Time: 2 minutes
Push = Email
Pull = SharePoint
Time: 2 minutes
Diffusion of Innovations – Everett RogersRelative advantage is measured in the eyes of the beholder… i.e. what’s the relative advantage of a Rolex? Status
Demand – Zip Car story 5 minute walk instead of 10 minute walk -> tipping point
By … Adrian Slywotzky, Karl Weber
What motivates people to action? Can you compel them to do something?
Q: What can you do to make the process of getting started easier?
Q: Why do sites get abandoned?
Windows Phone experience from an iPhone…
Dial tone used to be normal, but isn’t any longer
The Art of Explanation by Lee LeFever
The concept of ‘ba’ – Shared space for emerging relationships