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Conversation Keys: Build Relationships to Boost Your Business or Career
1. Janet L Parnes, Etiquette Consultant
Social Conversation
& Professional-Presence Expert
Conversation Keys: Build Relationships to
Boost Your Business or Career
2. Professional Presence
Manner or appearance that makes people
notice that you are there. It conveys a sense
that you are 100 percent aware of the
situation around you. With presence, people
notice you and feel you’re paying attention
to them.
Mike Clayton
9. Relate & Reflect
Dave: “I’m nervous about our meeting
with Client W tomorrow. It can make or
break us!”
Sophie:
1 “Not to worry! I got this!”
2 “The client has raised some
concerns. I think we’re prepared to
address them.”
3 “This meeting can make or break
us. How about meeting in an an hour
to tie up any loose ends?”
Did you hear me?
10. “No man ever listened his way out of a job."
President Calvin Coolidge , “Silent Cal”
16. Small Talk – Brain Benefits
Ability to “ignore distractions, remember important
things, make decisions and monitor ourselves.”
Professor Oscar Ybarra, U Michigan
19. Dave:
“I’m nervous about our meeting with
Client W tomorrow. It can make or break
us!”
Sophie:
“This meeting can make or break us.
How about meeting in an an hour to tie
up any loose ends?”
Did you hear me?
28. Stealing the Spotlight
Talking about ourselves with others activates areas of brain
associated with motivation and reward
Talking about ones self is intrinsically rewarding,
even if no one is listening.
Harvard University study
29. Stealing the Spotlight
Fran: “It’s been a tough week. I’ve been getting ready
for the conference.”
Joe: “Tell me about it! I’ve was up ‘til midnight researching…”