Using Feedback to Your Advantage


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Using Feedback to Your Advantage to get a head in life

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Using Feedback to Your Advantage

  1. 1. Using Feedback To Your Advantage
  2. 2. Feedback is a GIFT!
  3. 3. There are 2 Types of Feedback
  4. 4. We Prefer Positive Feedback
  5. 5. We Don’t Like Negative Feedback
  6. 6. “ There is more useful data in negative feedback as there is in positive feedback” Jack Canfield Author, The Success Principles
  7. 7. It’s time to CHANGE how you feel about Negative Feedback
  8. 8. Negative Feedback = “ Improvement Opportunities”
  9. 10. Feedback Guides You On Track Off Track
  10. 11. There are many ways to respond to feedback Some simply don’t work
  11. 12. Responding to Feedback <ul><li>Caving in and quitting </li></ul><ul><li>Getting mad at the source of the feedback </li></ul><ul><li>Ignoring the feedback </li></ul>
  12. 13. Responding to Feedback <ul><li>Caving in and quitting </li></ul><ul><li>Getting mad at the source of the feedback </li></ul><ul><li>Ignoring the feedback </li></ul>JUST DON’T WORK!
  13. 14. How many times have you or someone you know received negative feedback and simply caved in or decided to quit ?
  14. 15. All that does is keep you stuck in the same place
  15. 16. How many times have you reacted with anger and hostility toward someone who was giving you feedback that was genuinely useful ?
  16. 17. All it does is push the person and the feedback away .
  17. 18. We all know people who tune out everyone’s point of view but their own. They don’t want to hear anything anyone else has to say.
  18. 19. Feedback could significantly transform their lives Sad thing is…
  19. 20. Just WELCOME it and USE it Remember, feedback is simply information . You don’t have to take it personally
  20. 21. The most intelligent and productive response is to simply say: Thank you for the feedback. Thank you for caring enough to take time and tell me what you see and how you feel . I appreciate that.
  21. 22. Most people will not voluntarily give you feedback. They are as uncomfortable with possible confrontation as you are. Ask for feedback.
  22. 23. The most valuable question You may ever learn Ready?...
  23. 24. The most valuable question You may ever learn On a scale of 1 to 10 , how would you rate the quality of our relationship (service/product) during the last week (2 weeks/month/quarter/season) ?
  24. 25. What would it take to make it a 10? Any answer less than a 10 gets a follow-up question
  25. 26. Knowing that a person is dissatisfied is not enough. Knowing in detail what will satisfy them gives you the information you need to do what is necessary to create a winning product, service, or relationship.
  26. 27. You can’t fix , what you don’t know is broken Feedback can help
  27. 28. Whether we ask or not, Feedback comes in different forms
  28. 29. Whatever it is, it’s important to listen to the feedback
  29. 30. Take a few steps …..
  30. 31. If you hear “ OFF TRACK ”, take a step in a direction you believe may be on course…. and listen Listen…
  31. 32. IMPORTANT! Not all feedback is useful or accurate. You must consider the source . Some feedback is polluted by the psychological distortion of the person giving you the feedback
  32. 33. Look for patterns “ If one person tells you you’re a horse, they’re crazy . If 3 people tell you you’re a horse, there’s a conspiracy afoot. If ten people tell you you’re a horse, it’s time to buy a saddle.” Jack Rosenblum
  33. 34. When all indicators say you’ve had a “ failure experience ”, there’s a number of things you can do to respond appropriately and keep moving forward .
  34. 35. Acknowledge you did the best you could with the awareness, knowledge, and skills you had at the time
  35. 36. Write down everything you learned from the experience
  36. 37. Clean up your messes.
  37. 38. Review your Successes .
  38. 39. Refocus on your Goal Incorporate lessons learned, recommit to your original plan, or create a new plan of action, and then get on with it. Stay in the Game .
  39. 40. You’re going to make a lot of mistakes along the way. Dust yourself off , and never give up.
  40. 41. Based on Jack Canfield’s “ The Success Priniciples ” Created by Myra Roldan