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Partnering with clients in a thought-
provoking and creative process that
inspires them to maximize their
personal and professional potential.
• People end up providing
advice rather than listening
and asking more questions
• Coaching is simple
• Coaching can be done in 10
min or less
• Coaching can be a daily and
informal act
Build a habit of curiosity
When you offer help you raise
your status and lower theirs
Start asking questions with
Give less advice
Stop thinking that you
know best how to help
Get comfortable with silence
Avoid coaching the ghost
question at a time
And what else?
Easiest way to uncover
and create more
possibilities
You can add it into almost
every exchange.
The focus question
What is the real
challenge for you?
Focus on the real problem,
not the first one.
The foundation question
What do you want?
To get the need
behind the request.
The lazy question
How can I help?
To move forward.
The strategic question
Saying yes means saying
no to other things.
Practice
• Share a real issue that you are
facing (if it is possible)
• Confidential
• No Judgement
• 12 min conversation + 5 min
feedback and Rotate
Agile Coaching: Say Less and Ask More Questions

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Agile Coaching: Say Less and Ask More Questions

  • 1.
  • 2.
  • 3. Partnering with clients in a thought- provoking and creative process that inspires them to maximize their personal and professional potential.
  • 4.
  • 5. • People end up providing advice rather than listening and asking more questions • Coaching is simple • Coaching can be done in 10 min or less • Coaching can be a daily and informal act
  • 6. Build a habit of curiosity When you offer help you raise your status and lower theirs Start asking questions with Give less advice
  • 7. Stop thinking that you know best how to help Get comfortable with silence Avoid coaching the ghost question at a time
  • 8.
  • 9. And what else? Easiest way to uncover and create more possibilities You can add it into almost every exchange.
  • 10. The focus question What is the real challenge for you? Focus on the real problem, not the first one.
  • 11. The foundation question What do you want? To get the need behind the request.
  • 12. The lazy question How can I help? To move forward.
  • 13. The strategic question Saying yes means saying no to other things.
  • 14. Practice • Share a real issue that you are facing (if it is possible) • Confidential • No Judgement • 12 min conversation + 5 min feedback and Rotate

Editor's Notes

  1. Say less and ask more questions: Gus Irisa, Agile Coach @Elabor8
  2. What is coaching? It’s more than trying to solve problems.
  3. Partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.
  4. But by saying less, you can change the way you lead.
  5. People naturally end up providing advice rather than listening and asking more questions when they coach. But the alternative is simple.
  6. It’s an effective habit to build; give less advice, and start asking questions.
  7. Stop thinking that you know best how to help, and get comfortable with silence.
  8. Step 1: Ask, ”What’s on your mind?”
  9. Step 2: AWE question: And what else (Options - Reality/Solution) More options can lead to better decisions and better decisions lead to greater success. Ask this question with genuine interest and curiosity. Ask it many times and once the person really doesn’t have more options, then you can share your thoughts if absolutely needed. This question can be asked in multiple situations, e.g. after “What’s on your mind” in order to explore the reality of the coachee, or to generate more options for solutions, or to push deeper about what is the real challenge.
  10. Step 3: The Focus question: What is the real challenge here for you? (Reality) This question make people think more deeply. Focus on the real problem not in the first one. You will coach the person in front of you, not the ghost. This stops abstract and general conversations (People speaking about us/we instead of me, or academic, high level conversations).
  11. Step 4: The foundation question: What do you want + softener (goal)  It is hard to answer, often a very deep question. Its intent is to get to the need behind the request. (want vs need. e.g. pocket money).
  12. Step 5: The Lazy Question: How can I help?  Coachee will make a clear request. This question stops you from thinking that you are the best to help. But be careful. The wrong tone of voice can be harmful. You can add before you ask, ‘out of curiosity’, or ‘to help me understand better’, or ‘to make sure that I am clear’.
  13. Step 6: Saying ‘yes’ mean saying ‘no’ to other things Say ‘yes’ slowly. Good ‘busy’ instead of just be ‘busy’. Stay curious before committing.
  14. Step 7: What was useful for you?  This question assumes that the conversation was useful, and gives you feedback. Your coachee extracts the value of the conversation and they will remember how useful it was.