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Design
In Tech
Report 2017 John Maeda
https://designintechreport.wordpress.com
With Special Thanks To
Michael Abbott (KPCB), Matt Mullenweg (AUTOMATTIC), Mark Armstrong (AUTOMATTIC)
and 800+ designers and design founders, managers, executives, agency leaders, and individual contributors.
JACKIE XU
2017 DiT Team
JOHN MAEDAAVIV GILBOA JUSTIN SAYARATH FATIMAH KABBA
3
Design
in Tech
Reports The 2015 Report explained design’s rise in value to tech as due to mobile devices and the
mass-consumerization of computing. We moved from “tech-led” to “experience-led” digital
products as services on smartphones took over and gave access to everyone.
The 2016 Report showed peak growth in interest by venture capital firms in design, and
highlight significant growth in the acquisition of design agencies by consulting firms like
McKinsey & Co and Accenture. Google emerged as a new leader in design.
The 2017 Report frames computational design as a key driver of accelerated growth, with
inclusive cultures @work as vital for tech businesses hoping to lead in design.
Cumulative
Views
2M+
👀
https://designintechreport.wordpress.com@aliceQdesign
4
Design isn’t just about beauty; it’s about market relevance and meaningful results. 

At top business schools, design thinking is moving into the curriculum — driven by market demand.
Both McKinsey & Co and IBM have recently made appointments at their most senior levels for designers.
Adopting an inclusive design approach expands a tech product’s total addressable market.
Computational designers remain in demand at technology companies of all sizes and maturity levels.
Chinese design in tech principles and practices are leading the world, but are often overlooked.
Design tool companies and design community platforms occupy new positions of value for tech.
Voice- and chat-based interfaces are grounded in mental models that don't require a visual representation.
Design
in Tech
Report
2017
Observations
https://designintechreport.wordpress.com
1 Computational
Design 32
5
Sections Overview
What is “Computational Design” and
why does it matter to business + tech?
DESIGN → DE$IGN
What’s happening in startups and in M&A?
Design Needs
Designers
How does one hire this kind of talent?
Design Is By
Nature, Inclusive
Why does inclusion go together with design?
4
Shaping
Voice
What is the business value of “Inclusive Design”?
@pearlchen
6@johnmaeda
DESIGN: “CLASSICAL DESIGN” BUSINESS: “DESIGN THINKING” TECHNOLOGY:“COMPUTATIONAL DESIGN”
There’s a right way to make
what is perfect, crafted,
and complete
The last report reviewed
the difference between
Classical and Computational
Design. This was somewhat
controversial, but we review
it here again.
Review:
There are Three Types
of Design
Designing for billions of
individual people and in realtime,
is at scale and TBD
Because execution has
outpaced innovation, and
experience matters
Driver/ the Industrial Revolution,
and prior to that at least a few
millennia of ferment.
Driver/ the impact of Moore’s
Law, mobile computing, and the
latest tech paradigms.
Driver/ the need to innovate in
relation to individual customer
needs requires empathy.
Section 1: Computational Design
7@johnmaeda @sunilmaholtra
Both the 2015 and 2016 Design in Tech Report pointed to the emergence of “design thinking” as
entering the conscious of big business — heralded by the covers of both Harvard Business Review and
Bloomberg Businessweek featuring design. “Design Thinking” is different from “Classical Design” in
both how it is practiced and the final outcome: the latter results in an artifact to hold in one’s hands,
whereas the former results in consensus between multiple stakeholders.
Overlapping example of these two
kinds of design: A design consultancy
like IDEO, Frog, or a B-school program
like Yale SOM, or a classic consultancy
like McKinsey, Accenture, BCG.
CLASSICAL DESIGN DESIGN THINKING
Emphasis On Practice Strategy
Raw Materials Paper, Wood, Metal, and Anything Physical
Post-Its, Whiteboards, and Team Members’
Time
Goal Orientation Ship a Perfect Product/Object Foster Constructive Divergence
Impact is Evaluated By Acceptance, Adoption, and Awards
A Specific Product or Feature That
Resulted
Involves Primarily Classical Designers Business Thinkers/Doers
Skills With Tools Are Generally
Grounded In
Hands and Laws of Physics Mind and Organizational Sciences
Review:
Classical Design vs
Design Thinking
Section 1: Computational Design
8@johnmaeda
When people in the tech industry talk about “design,” they often make the mistake of not differentiating
between classical designers and computational designers. The former kind of designer might craft a
wooden chair for a home which is used by a few people; the latter kind of designer might craft an app
for a smartphone which is used by hundreds of millions of people.
CLASSICAL DESIGN COMPUTATIONAL DESIGN
Number of Active Users Few to Millions Few to Billions
Time Needed to Deploy
Completed Product
Weeks to Months through Distribution
Channels
Instantaneously Delivered
Over the Net
“Perfection” is Achievable Yes There’s a final state. No It’s always evolving.
Designer’s Level of Confidence Absolute, and Self-Validating
Generally High, but Open to Analyzing
Testing/Research
Production Materials Paper, Wood, Metal, and Anything Physical
Data, Models, Algorithms, and Anything
Virtual
Skills With Tools Are Generally
Grounded In
Hands and Laws of Physics Mind and Computer + Social Sciences
Overlapping example of these
two kinds of design: A smartphone,
laptop, robot, and any human-facing
IoT device.
Review:
Classical Design vs
Computational Design
Section 1: Computational Design
9@REAS @codepen @RCA @medialab @apple @ITP_NYU
MURIEL COOPER
MIT Media Lab
Visible Language
Workshop
GILLIAN CRAMPTON-SMITH
Royal College of Art
Computer-Related Design
and Ivrea Institute
JOY MOUNTFORD
Apple Human
Interface Group,
Interval, Yahoo!,
Akamai
The 2016 Design in Tech
Report highlighted four key
pioneers of computational
design — all leaders who
brought Classical Design
into the domain of Computer
Science with a uniquely
humanistic approach (in
contrast to a purely technical
approach, which was
dominant at the time).
Review:
The Origins of
Computational
Design
Pioneers of
Computational Design
Section 1: Computational Design
Processing [2001]
Codepen [2014]
Design By Numbers [1999]
BEN FRY, CASEY REAS, AND DANIEL SHIFFMAN
ALEX VAZQUEZ, TIM SABAT, AND CHRIS COYIER
JOHN MAEDA
DrawBot (DesignRobots) [2003]
JUST VAN ROSSUM, ERIK VAN BLOKLAND,
AND FREDERIK BERLAEN
TODAY
1999
RED BURNS
NYU Tisch School
Interactive
Telecommunication
Program
10@NEA @daynagrayson @automattic @photomatt
Designers are involved in code development
2/5
“I can read fluently, but I
can't write fluently.”
MASTERBEGINNER
NEA Future of Design Survey 2016
SOURCE
In Practice:
Design is Blending with
Engineering Talent
In the 2016 Design in Tech Report we shared how 1/3 of the design leaders we surveyed
had formal engineering/science training. It said to me that a considerable amount of “hybrid”
talent is out there in the professional world, that wasn’t the case a few decades ago.
Last month I surveyed a group of designers and devs at Automattic (note the double-T) with
regards to their Javascript expertise. In the graph below you can see two “humps” — to the
right is the developers, but to the left is the designers.
1/3
Designers surveyed had formal engineering/science training
Since 2015, WordPress developers
have been encouraged to master
Javascript from WP’s native PHP.
*
Section 1: Computational Design
@medialab @nnegroponte
“
Where do new ideas
come from? The answer
is simple: differences.
Creativity comes from
unlikely juxtapositions.
NICHOLAS NEGROPONTE
Professor and Co-Founder, MIT Media Laboratory
@khoslaventures @ireneau
“
DE$IGN

By the
Numbers IRENE AU
Design Partner, Khosla Ventures
If the design partner role
is to help startups realize
the full potential value of
design, the return on
investment is the ultimate
barometer of success in
venture capital.
13@justinsayarath @tberno
2004 - 2012
COMPANY ACQUIRED BY COMPANY ACQUIRED BY COMPANY ACQUIRED BYCOMPANY ACQUIRED BY
2004 Frog Design
2007 Doblin
2009 Bigstock
2010 TAT
2011 Sofa
2011 Typekit
2011 Method
2011 Helicopter
2012 Maaike
2012 Bolt Peters
2012 80/20
2012 Cuban Council
2012 Behance
2013 Hot Studio
2013 Fjord
2013 Jet Cooper
2013 Banyan Ranch
2013 Hook & Loop
2013 17FEET
2013 Hattery
2013 Mixel
2014 Carbon Design
2014 Gecko Design
2014 Adaptive Path
2014 Reactive
2014 Flow Interactive
2014 Optimal Experience
KPMG
BCG
Flipboard
Adobe
2013 - 2014 2015
Teehan+Lax
Spring Studio
Lunar Design
Monsoon
DesignIt
Seren
Mobiento
Lapka
Catalyst
Akta
Chaotic Moon
PacificLink
Farm Design
Tactel
Fotolia
Facebook
BBVA
McKinsey
Capital One
Wipro
Ernst & Young
Deloitte
Airbnb
Cooper *consolidation
Salesforce
Accenture
Accenture
Flex
Panasonic Avionics
Adobe
Design M&A Activity
Software tool companies and creative communities.
Section 2: Design → De$ign
Over 70 design agencies have been acquired since 2004. >50% of which have been acquired since 2015
Flextronics
Monitor
Shutterstock
Rim
Facebook
Adobe
Globallogic
One Kings Lane
Google
Facebook
Square
Google
Adobe
Facebook
Accenture
Shopify
Deloitte
Infor
Google
Google
Etsy
Oculus/Facebook
Google
Capital One
Accenture
Deloitte
PWC
2014 Cynergy Systems
2014 S&C
2014 Ultravisual
2014 Aviary
https://designintechreport.wordpress.com
14@justinsayarath @tberno
2017
AGENCY ACQUIRED BY
Capgemini
Salesforce
Salesforce
Tiny
Wix
Idean
Unity&Variety
Sequence
Dribbble
DeviantArt
Design Partners were elected in the last year at
McKinsey & Co [ 5 Total Design Partners ].
Four
Design M&A Activity continued
Pivotal
IBM
IBM
IBM
Kyu Collective *minority
Capgemini
Deloitte
Salesforce
New York Times
Accenture
Slice of Lime
Resource/Ammirati
ecx.io
Aperto
IDEO
Fahrenheit 212
Heat
Gravitytank
Fake Love
Karmarama
McKinsey
Nagarro
Deloitte
Shopify
Shopify
McKinsey
InVision
InVision
InVision
InVision
InVision
Carbon12
Mokriya
Uselab
Tiny Hearts
Boltmade
VeryDay
Waybury
Napkin
Silver Flows
Macaw
Muzli
2016 [PART ONE]
COMPANY ACQUIRED BY COMPANY ACQUIRED BY
2016 [PART TWO]
Software tool companies and creative communities.
IBM Distinguished Designers are corporate-
appointed for the first time.
Three
https://designintechreport.wordpress.com
When ex-Apple designer and startup founder/
CEO, Mark Kawano, was asked if he was glad
that he launched Storehouse even though it
closed in 2016, he responded unhesitatingly:
“Absolutely.”
15@asanwal
Takeaway: No Market Needed
Ran Out of Cash
Not the Right Team
Got Outcompeted
Pricing/Cost Issues
Poor Product
Need/Lack Business Model
Poor Marketing
Ignore Customers
Products Mis-Timed
Lose Focus
Disharmony on Team/Investors
Pivot Gone Bad
Lack Passion
Bad Location
No Financing/Investor Interest
Legal Challenges
Don't Use Network/Advisors
Burn Out
Failure to Pivot
Top 20 Reasons Startups Fail
CB Insights / Anand Sarwal
42%
29%
23%
19%
18%
17%
17%
14%
13%
13%
13%
10%
9%
9%
8%
8%
8%
8%
7%
14%
The overwhelming majority of startups fail to make it
out of their seed funding phase. And no founder
claims that it is an easy path to success in the startup
world. It is a tough, complicated journey to undertake
as an entrepreneur which pays immense tolls on the
individual and their families and friends. But they don’t
let failure ruin their optimism.
Section 2: Design → De$ign
Startups Embody
“Productive” Failure
16@asanwal @johnmaeda
Fund$
The “Designification” of
Venture Capital
Last year’s Design in Tech Report predicted that there
would be more funds started by designers in the
future. And with the launch of two new funds — one
co-founded by designer Garry Tan and another to soon
be announced — it appears that it’s already beginning.
500 Startups
Bloomberg Beta
Collaborative Fund
Cowboy Ventures
Designer Fund
Homebrew
Kapor Capital
KPCB Edge
Rivet Ventures
Slow Ventures
Y Combinator
Initialized Capital / October 2016
Alexis Ohanian and Garry Tan
We’re founders who are engineers, designers, and product people.”
Backstage Capital / March 2016
Arlan Hamilton
Hamilton is one of the first LGBT black women to start a venture capital fund.”
Early-Stage Funds that are Design
and/or Inclusion Oriented**
NEW
NEW
have (or had) a designer on their team,
or have a stated inclusion focus.
Accel Partners
Bessemer Venture Partners
Google Ventures
Greylock Partners
Khosla Ventures
Kleiner Perkins Caufield & Byers
New Enterprise Associates
Sequoia Capital
True Ventures
**
Later-Stage Funds that are Design
and/or Inclusion Oriented**
“
“
Section 2: Design → De$ign
17@NEA @daynagrayson @invision
Hiring Targets over next 12 Months [Startups]
Design-Centric Design-Committed Design-Mature Design-Unicorns
Current Number of Designers on Staff [Startups]
1-5
1-5
11-20
50+
+ 1-2 + 3-5 + 5-10 + 10 OR MORE
According to LinkedIn the highest echelon of the
technology industry is vying for more design talent
- Facebook, Google, and Amazon have collectively
grown art and design headcount by 65% in the past
year - with much headroom to hire more.
Design-Centric: Design was “important” or “very important” to their business. Committed: Have a designer as a co-founder
Mature: Have more than $20m in funding and at least 20 designers on staff. Unicorn: Design-centric + Have a valuation in excess of $1B.
+65% Y/Y
Trend: Designers Remain in High Demand
NEA Future of Design Survey 2016
SOURCE
Section 2: Design → De$ign
18@kpcb @stanfordbiz @INSEAD @MITSloan @DardenMBA @HarvardHBS @BerkeleyHaas @yaleSOM @
Trend:
Design Thinking
Proliferating Into
Business Schools
Top business schools have student-led design
clubs, which are pushing the curriculum in
b-schools to shift as well.
“The fundamental profile of designers is beginning
to shift as traditional markets begin to value design
as a strategic lever.”
100%
STANFORD GRADUATE SCHOOL OF BUSINESS
Design Thinking Bootcamp: From Insights
to Innovation
INSEAD
Innovation by Design Programme
UC BERKLEY HASS
Design Thinking for Business Innovation
UVA DARDEN
Specialization in Design Thinking
and Innovation
MIT SLOAN
Product Design and Development
YALE SCHOOL OF MANAGEMENT
Design and Management
HARVARD BUSINESS SCHOOL
i-Lab Design Thinking & Innovative
Problem Solving
Designers Jessica Helfand and Michael Bierut
join the faculty of Yale SOM / July 2016
Section 2: Design → De$ign
VIA KPCB VENTURED
19
FRAMER
2014
@Khoi @goabstract @jbrewer @figmadesign @zoink @johnmaeda
Trend:
There’s No Clear Winner Yet For
Tools In Computational Design
“It’s the Wild West for managing the files that designers
generate. Dropbox is the clear winner, though GitHub does
surprisingly well. Overall, it’s clear that not a single design-
specific solution has taken hold here.“
What is your primary tool for
interface design? (2015)
1. Sketch
2. Photoshop
3. HTML/CSS
What tools do you use for project
management? (2015)
1 Other
2 Slack
3 Trello
A New Generation of Computational Design Tools are Emerging
What is your primary tool for
prototyping? (2015)
1 HTML/CSS
2 Invision
3 Other
2015 Designer Tools Survey
SOURCE FIGMA

2015
XD
2015
What tools do you use for version
control and file management?(2015)
1 Dropbox
2 Github
3 Google Drive
ABSTRACT
2016
Section 2: Design → De$ign
INVISION
2011
SKETCH
2008
KHOI VINH
20@johnmaeda @bigstock @behance @dribbble @deviantart
Creative community acquisitions
in the last five years. There’s
likely going to be more.
It’s important to remember that creative
communities are generally “not for sale” in a
traditional way. Membership is primarily
voluntary, and it is in the pursuit of a
common good as the primary driving factor.
Five
Trend:
Creative Communities
Are A Secret Ingredient
Acquired: 2009
Shutterstock
Acquired: 2012
Adobe
Acquired: 2015
Adobe
Acquired: 2017
Wix
Acquired: 2017
Tiny
Acquired: 2016
Invision
Bigstock Behance Fotolia
DribbbleDeviant ArtMuzli
Section 2: Design → De$ign
Trend: Designers Are Hungry For Capital
21@jshoee @johnmaeda @juleserhardt @sunilmaholtra
Of designers surveyed would start a
company if they had access to venture
capital / other funding, in ranked order:
80%
1. Product Studio
2. Consumer Startup
3. Enterprise Startup
“The Digital Product Studio blends three components:
Consultancy, Venture & Own Product. Each feeds and informs the
other in a powerful virtuous circle of network, experience, funding,
brand, craft, and talent.”
2016
State of the
Digital Nation
20%
Are happy to NOT be funded.
Section 2: Design → De$ign
JULES ERHARDT, IN 2016 STATE OF THE DIGITAL NATION
22Haibo Lei / Co-founder+CEO at Taihuoniao, Ling Fan / Founder+CEO of Tezign, Professor Min Wang / CAFA
China
China Is A Major Force
in Designer Co-Founded
Companies
Meitu Xiuxiu
A selfie photo editor
app and platform
Youzan
An e-commerce application
in WeChat app store
Taihuonao
A design-driven innovative
community and incubator
zcool
Design community and
imagery resource sharing
Xiachufang
A community to share
cooking recipes
Tezign
A platform based design
and creative talent solution
Alibaba 
Two of the eighteen co-
founders are designers
Xiaomi
Two of the eight co-
founders are designers
Four of the seven co-founders
are designers
Visual China 
Designers in China with 0.5 million
design graduates every year.
17 M
Three Designer Co-Founded Chinese Companies Have
A Combined Market Cap Of Over $300B
Designer Co-Founded and Venture-Backed Startups
Emerging In China
Mogujie
An online fashion e-commerce
platform and community
Innomake
Design-driven smart
transportation project
Section 2: Design → De$ign
23Haibo Lei / Co-founder+CEO at Taihuoniao, Ling Fan / Founder+CEO of Tezign, Professor Min Wang / CAFA
China
Four Trends From
A Designer CEO’s
Viewpoint
WeChat embeds QR code reader as the most
frictionless means for offline interaction. Offline
interactions let you easily LATER scan QR code
for payment, visiting a site, adding a friend, etc.
QR Codes
In the spring festival just passed, 1 billion Chinese
mobile users scan the Chinese character "福
(good fortune)" that appears in offline scenes
to collect "福" in Alipay.
FU × AR
WeChat lets people leave up to 60 second voice
messages. People are holding the speak button on
WeChat and speak to the cell phone everywhere.
It’s leading to micro classes, and micro Q&A apps.
Voice
Hub-less bicycle sharing has become app-
enabled so you can pick up a bicycle anywhere.
the app unlocks the bike with its built-in chip,
solid tires, and is chain-less.
Transportation
“… software makers in China are far from being mere hawkers of pale, tasteless
knockoffs forced onto the unsuspecting public living behind the Firewall.”
福
Section 2: Design → De$ign
DAN GROVER, IN MORE CHINESE MOBILE UI TRENDS
Text
-KLAUS SCHWAB
Founder of the World Economic Forum
Capital is being superseded by
creativity and the ability to
innovate — and therefore by
human talents — as the most
important factors of
production. If talent is
becoming the decisive
competitive factor, we can be
confident that capitalism is
being replaced by ‘talentism’…
“
Design
Needs
Designers
Trend: The Future Of Design Is Digital
25@AIGA @GoogleText
In 2016, the largest US-based national
designer association AIGA issued a study
in collaboration with Google to reveal a
sentiment shift for its future towards
digital and interactive forms of design.
LEAST SATISFIED DESIGNERS MOST SATISFIED DESIGNERS
Publishing (74%), Print Design (74%),
Architecture (71%)
Industrial/Product Design (83%), Brand Strategy (82%),
Digital Design (82%)
Top 10 words to describe the Future of Design
Size is proportional to popularity
AIGA x Google Design Census 2016
SOURCE
Section 3: Design needs Designers
Digital
Interactive
Simple
ExcitingInnovative
Human
Experience
Clean
Inclusive
Design
605
300
231
26@FastCoDesign
of students surveyed say they learned
their digital skills from resources outside
their coursework.
86%
Accelerated
Learning:
Free Options
Inexpensive Options
Tuition Options
Teaching Yourself Online
The average program in design’s primary area of expertise lies in
Classical Design instead of Computational Design. Furthermore,
their traditional emphasis is on individual creation (versus
teamwork), intuition-driven work (versus testing), and eschewing
business thinking (as equivalent to “selling out”).
Section 3: Design needs Designers
27@nicoleslaw @susanstuart @fatimahkabba @jennvano
More than
Design:
Code is not the only
unicorn skill
“We talk about the power of words — both content and style — all the time. When it
comes to friendships, romance, work dynamics, and, dare we even mention it — though
nothing is more telling, more relevant — politics, words have the power to change our
opinions, incite action, divide or unify us, move us. Words can shape reality.”
JENNIFER VAN
Verbal Design
Words as Material
“I think of design as a process of articulation. We join together to express an idea in
a coherent form. We bring ideas to life. We connect the dots or build bridges for our
users. That often means being specific about what a product does, who it’s for, why
it matters, and how it works. We have to trek through a pile of ambiguity to do this.”
NICOLE FENTON
Why UX Design is a Lot Like Writing
“Here’s where I’d like to draw the parallel with writing — because a core skill of the
interaction designer is imagining users (characters), motivations, actions,
reactions, obstacles, successes, and a complete set of “what if” scenarios.”
SUSAN STUART
Design Schools that include Writing
degrees or offer Writing and Content
Strategy focused coursework
Programs
1. School of Visual Arts IXD MFA
2. Otis College of Art and Design MFA
3. Ringling College of Art and Design BFA
4. Savannah College of Art and Design BFA/MFA
Section 3: Design needs Designers
28
Communicating/articulating your design
Using empathy to design
Rationalizing/defending your design
Using research and analytics to design
Leadership and teamwork
Understanding business and finance
@rochelleking Elizabeth Churchill, Caitlin Tan @kpcb @sunilmaholtra
Designing with Data
ROCHELLE KING
The top 3 skills needed by designers in
practice are not available to them as basic
coursework in education as a designer.
The Design
Education Gap:
Acquiring Data, Business,
and Leadership skills beyond
the classroom
Understanding business and finance
Using research and analytics to design
Leadership and teamwork
Communicating/articulating your design
Using empathy to design
Rationalizing/defending your design
Desired design education biases
Business and finance skills are desired the most
by graduates, + research and analytics skills too.
Existing design education biases
Section 3: Design needs Designers
29@jshoee
Orgs:
There’s No Single,
Perfect, Design
Organizational Structure
— Experience Designer
— Senior Experience Designer
— Manager, Experience Design
— Director, Experience Design
— Experience Researcher
— Senior Experience Researcher
— Manager, Experience Research
— Director, Experience Research
— Content Experience Designer
— Content Strategist
— Junior/Associate Designer
— Designer
— Senior Designer
— Lead Designer
— Principal Designer
— Design Fellow
— Product Designer
— Senior Product Designer
— Product Design Manager
— Product Design Director
— User Experience Researcher
— User Experience Research Manager
— User Experience Research Director
— User Experience Strategist
— Copywriter
— Product Copywriter
of designers surveyed say that their
highest ranked design leader reports
to the CEO. 2nd highest (at 31%) is
VP/Head of Product.
46%
COMPANY A COMPANY B COMPANY C
Section 3: Design needs Designers
Design Leader Design Leader Design Leader
— Creative Director
— Senior Creative Director
— Art Director
— Senior Art Director
— Illustration Director
— Brand Designer
Types of
positions
and levels Types of
functions
spanned
Simple Research + Content Research + Content
+ Marketing
@jshoee
CEO
0.18
0.35
0.53
0.70
<10 11-50 51-200 201-500 500+ 2000+
0.06
0.12
0.05
0.02
0.07
0.24
0.09
0.06
0.12 0.12
0.09
0.1
9%
6%
10%
7%
12% 12%
11%
32%
38%
57%
37%
32%
66%
44%
36%
21%
36%
22%
Product Marketing Engineering Other
Orgs:
Where Design Reports Changes
Based Upon Company Size
Section 3: Design needs Designers 30
31@jshoee Section 3: Design needs Designers
More challenging work
Looking for a change
Opportunity for new role
Concerned about lack of career growth
Didn't have good/experienced manager
Leadership team didn't understand value of design
Other
Wasn't satisfied with comp
0 0.05 0.1 0.15 0.2
Average Tenure
Agency = 4 years
In-House = 2.4 years
Independent Contractors = 3.8 years
Impact and lacking challenging work is the #1 factor for designers switching jobs
Orgs:
From Annual
Design In Tech Report
Sentiment Survey
Of agencies have a single holistic design
team that includes designers who focus on
brand/comms/marketing.
Of companies have a single holistic design
team. The other half splits designers across
marketing and product.
70%
50%
@chancetherapper
CHANCE THE RAPPER
Blessings in Coloring Book, 2016
I don't make songs for free.
I make them for freedom.
“
Shaping
Voice
33@justinsayarath @automattic @designerdepot
2006
Social media
= blogging
27% of the internet is powered by WordPress
1999
2017
Blogs
23
Blogs
50M
Blogs Brought New Voices To The Web
Weekly Usage by Percentage
70% 32% 30% 25% 25% 18% 17%
Section 4: Shaping Voice
The democratization of influence
34@caniuse @benedictevans @nielsen
Design is:
Less Open These Days
Smart phone apps are owned by
Google or Facebook, and when
mobile devices are used there is
20% chance the person is
engaging the Facebook app.
8 of 10
“The open architecture of the web led to an incredible era of
experimentation. Many startups were controversial when they
were first founded. What if AOL or some other central gatekeeper
had controlled the web, and developers had to ask permission to
create Google, YouTube, eBay, Paypal, Wikipedia, Twitter, Facebook,
etc. Sadly, this is where we’re headed on mobile.”
CHRIS DIXON
“The Decline of the Mobile Web”
Section 4: Shaping Voice
35@kpcb @a16z @benedictevans @shoobe01 @caniuse
Design is:
Attention to Detail, but
Context is Everything
Design is concerned with all the details that
make an experience something that is spectacular
and memorable. That said, these days it isn’t an
easy task to achieve given how devices can vary
and how browsers can interpret code in a variety
of unpredictable ways. But the greater context in
which these experiences come to be need to
be considered.
Using caniuse.com to see if a particular CSS descriptor works across browsers.
Variability in Browsers
How and whether people hold different device types, by Steven Hoober
Variability in Devices
11 14 51
15 52
53
54
56
57
58
59
10
10.1
TP
43
44
45
10.2 ALL 53 56
55 9.3 4.4.4
IE Edge Firefox Chrome Safari Opera
iOS
Safari
Opera
Mini
Android
Browser
Chrome
Android
Section 4: Shaping Voice
36@behance @milothemes
2017 Design Trends Guide
SOURCE
Often in how design is talked about with
regards to the screen, the topic of “how it looks”
dominates the main discussion. However, the
one design trend with the most significance
today for web content creators is an invisible
one: Will my page get found? Which means
designing for the non-human viewer, too.
Designers are not only optimizing for user experience, but
are simultaneously optimizing for non-human experience.
Design Trends Authors: Loredana Papp-Dinea | Co-Author: Mihai Baldean
4Animations
5
Geometric Shapes 6
Courageous Colors 7
Innovative Scrolling and Parallax 8
Color Transitions 9
Mobile Browsing 10
Landing Pages
1
2Cinemagraphs
3More 3D
14
Split Content 15
Full-Screen Forms 16
Videos Everywhere 17
SEO is Important 18
Hidden Navigation 19
20Tiny Design Details
10
Creative use of neutral space and Grid 11
Storytelling 12
Lazy Loading
Semi-Flat Design Custom Graphics and Illustrations
Design Is Not Just For Our Five Senses
Section 4: Shaping Voice
37@facebook @statista @producthunt
Design is:
Now A Lot of Talk
Chat-based interfaces are
grounded in mental models that
don't require a complex
graphical representation and
navigation system.
Chat Services listed on
394
Section 4: Shaping Voice
Facebook Messenger Users
1B
WeChat Users
846M
Conversational interfaces are grounded in the original CLI
(Command Line Interfaces) and are a bit retro, but effective.
Put That There
for DARPA
Design Is The Computer, Attentive To You
38@benedictevans @a16z @jakobnielsen @ibm @cnn @adobe @nngroup
Prior to 2012, the average error rate for image recognition was 28%
and for speech recognition it was 26%. After ML, the average error rate
for image recognition became 7% and for speech reco 4%.
JAKOB NIELSEN [2003]
The Arrival of Machine
Learning
A news anchor accidentally
ordered items for viewers with the
device. —via CNN (2016)
IBM Watson wins
Jeopardy (2013)
Ellen talks with Siri
(2012)
Adobe exploring what digital
photo editing via voice. —via
YouTube (2017)
“Voice will not replace
the screen”
CHRIS SCHMANDT [1981] BENEDICT EVANS [2012]
Amazon Echo’s sold
5.3M
AMAZON.COM [2016]
Section 4: Shaping Voice
The cost for protection against a
sophisticated DDoS attack. For
an individual journalist, it’s a
prohibitive one that threatens
the future of the Open Web.
39@ameellio @briankrebs
Help
Wanted:
Designers In Security
Today's connected technology products and services make us more vulnerable than ever before - it's incumbent upon
designers to build product features and UX that call out and protect against those vulnerabilities for end users. Bottom line —
you don't need to be a cyber expert to be a designer in security. Learn more about non-profit organization Simply Secure.
“Privacy and security matter, and if you care about any part of the
Internet then you need to care about security, because there are so
many risks — including IoT related risks these days. Designers are
needed to make the complex challenges of security actionable and
understandable. It's a great opportunity for design leadership:
complex problems with multiple stakeholders and an urgent need for
human-centered thinking.”
AME ELLIOTT
Design Director of Simply Secure
$150K—200K/yr
Section 4: Shaping Voice
@microsoftdesign
KAT HOLMES, IN DESIGN.BLOG
Principal Design Director, Inclusive
Design at Microsoft
By recognizing exclusion we
can start to build empathy
for people who interact with
unwelcoming designs every
day of their lives.
“Design Is
By Nature
Inclusive
41@jshoee @alistairmbarr @theeconomist @daveyalba @kashhill @alexjamesfitz
Historically speaking, technology
products weren’t designed with
inclusivity in mind because the users
of the products were generally the
makers of the products. The number
of people using computers used to
be very small. However today, due
to smart phone proliferation,
everyone is now using computers.
To design for everyone, we need to
now think and work more inclusively
than ever before.
A Shift:
Moving towards
inclusivity
ALISTAIR BARR
The Wall Street Journal
Google Mistakenly Tags Black
People As “Gorillas” Showing
Limits Of Algorithms.
July 2015 June 2016
More Airbnb Customers Are
Complaining About Racism.
Aug 2016
Clearly Snapchat Doesn’t Get
What’s Wrong With Yellowface.
How Nextdoor reduced racist
posts by 75%
Aug 2016
Airbnb CEO: “Bias and
Discrimination Have No
Place” Here.
Sep 2016
Companies trending upwards
in design perception:
Survey
A.W.
The Economist
DAVEY ALBA
Wired
1. Airbnb
2. Google
3. Slack
4. Microsoft
KASHMIR HILL
Fusion ALEX FITZPATRICK
Time
Section 5: Design is by Nature, Inclusive
A Tool: Microsoft Inclusive Design Toolkit
42@microsoftdesign @ibmdesign @philgilbertsr
Alone
Instructions Simulations
1. Write the sequence of steps a user will
take in your solution.
2. From the Temporary/Situational Limit
support card, choose one limitation.
3. Recreate this limitation for yourself.
4. Go through the sequence of steps you
wrote in #1.
5. Note what could be improved.
6. Adjust your design.
7. Repeat with other limitations from
the Temporary/Situational Limit
support card.
Purpose Simulations
To reveal opportunities for improving your solution
by simulating temporary and situational limitations.
Iterate | Simulations
Materials Simulations
Temporary/Situational Limit support card
A prototype (low to high fidelity).
Tips Simulations
Build your solution by creating low to
medium fidelity prototypes. Examine
and define what you want the interactive
experience to be holistically and from a
micro-view.
Iteration takes into consideration the full
Persona Spectrum and what’s appropriate
physically, contextually, environmentally,
and socially for the person(s) involved.
Instructions Mismatch to Solution II
1. From the list you generated in Mismatch
to Solution I, pick the three you’re most
interested in.
2. As individuals, use the first idea and
brainstorm for 3-5 minutes to generate
a list of possible solutions. Write the
solutions on sticky notes. One idea
per note.
3. Repeat step #2 with your next
two choices.
4. If you’re in a group, share your ideas and
group them in clusters of like ideas. Or
filter the ideas according to what you’d
like to work on as a team.
Purpose Mismatch to Solution II
To generate design concepts based on inspiration
from mismatched interactions.
Ideate | Mismatch to Solution II
Materials Mismatch to Solution II
Examples of Mismatch support card
Sticky notes, pens
Tips Mismatch to Solution II
Place emphasis on generating a volume of
ideas before clustering and filtering.
Start the activity with a one-minute ice
breaker that illustrates how much can be
accomplished in a one-minute brainstorm
session. Give participants a word like
“jump” and ask them to write down their
associations with the word.
Instructions Persona Network
1. With a particular person in mind, make
note of who they interact with every day.
Who do they rely on? Trust? Enjoy?
2. Draw a map of the person and their key
interactions with 3-5 people. Include
the different types of interactions that
typically take place, such as making plans
for dinner or going to work.
3. List the mismatches between the person
and their environment.
Purpose Persona Network
To consider design challenges in terms of someone’s
personal ecosystem.
Frame | Persona Network
Materials Persona Network
The social context support card
Note taking supplies
Tips Persona Network
There’s no one “right” way to map the
network. Do what makes sense for your
creative process.
Do this activity after learning about the
challenges, enablement, successes, and
motivations of a person(s) with a
permanent disability.
With coworkers In a crowd
Downloads of the Microsoft's inclusive toolkit since September of 2015,
with 23% of those downloads occurring since the start of the year. The
toolkit consists of the manual, activities, and videos that have been used
to facilitate a range of workshops on inclusive design in South America,
Asia, Europe, and all over the United States.
15,000+
Section 5: Design is by Nature, Inclusive
IBM’s Accessibility Handbook has had > 50K views and 10K paper copies distributed to date.
Inclusive Design is Good Business
43@microsoftdesign @johnmaeda @jshoee
As products and services in our lives become
more personalized, there is a growing need for
the teams that build products to look and feel like
the users on the other side. Recruiting and
retaining diverse teams is essential for inclusive
design — it's more important than ever before.
2016 DESIGN IN TECH REPORT
The Conversation
“Biggest issue is diversity
outside of the design team.
Design team is not the problem.”
“It's very diverse already
and we're pushing design
into completely uncharted
areas in terms of geography
and industry.”
“We're already very diverse.
When diversity becomes
part of the culture you don't
have to manufacture it.”
We ideally should be talking about it more internally.
We are actively working towards this goal and have put metrics in place.
We try but have more pressing priorities.
We talk about it but not much action.
We’re actively working towards this goal, but are resistant to put metrics behind it.
90%
Of designers surveyed answered YES.
8% were INDIFFERENT. 2% were NO.
“We haven't talked about
this and there are more
pressing priorities.”
Is having a more diverse design
team important to you, personally?
Section 5: Design is by Nature, Inclusive
@kpcb
MARY MEEKER
Internet Trends Report Founder and KPCB Partner
“
One of the things I have learned
about effective decision making is
that the best decisions are often
made by diverse groups of people.
Saying or hearing these words is
magic: That’s really interesting, I had
never thought of it that way before.
Thank you.
Aaron Irizarry, Nick, Abhishek Jayaprakash, Anderson Bordim, Adam, Adam Leon, Adam Williams, Adam Cricchio, Alberta Soranzo, Albert Kim, Alex Moffit, Alexandra Fiorillo, Alex Rothera, Alexander Ryan, Alexis Lucio, Alfred, Algert Sula,
Ali Ndlovu, Ame Elliott, Amelia Abreu, Ana N., Andric, Andy Wright, Andy Van Solkema, Andy Vitale, Angela W, Angel Ceballos, Angelos Arnis, Anirudh B Balotiaa, Ann, Anne Mieke, Anthony Miles, APB, Jonathan Arena, Arnaud Carrette,
Ashley, Ashok, Abhijit Thosar, Ayelet Segal, Bill Bernahl, Ben Wolstenholme, Bernardo, Laurence Berry, Beth Berrean, Emanuele Bianchi, Blake Brown, Bob van Luijt, Nathaniel Bolton, Brady, Bruno Pedro, Brad Baer, Brady, Brandon Kirk, Nick,
Brian, Bruce Nussbaum, Bryan Sattler, Ben Stanfield, Brian Tran, Brent Turner, Julius Santiago, Burhanudeen, Calvin Robertson, Camilla Dahle, Camilo, Carina Ngai, Carla Rocha Morais, Carlos Alonso Pascual, Carlos, Christine Armstrong,
Christine Donahue, Chacko Poothicote, Arnab Chakravarty, Leslie Bayona, Chris Messina, Chris Henderson, Christian Talmage, Chrystia Chudczak, Ciara Peter, Clare, Claudio Lobos, Christopher McCann, Camilla, Gabriel, Colin Johnston,
Iulian, Prince Boucher, Chris Purcell, Cristian Mazzeo, Ben Lee, Connor Soltas, CR, David Linssen, Daniele Vitali, Daniel Harvey, Daniel, Daniel R Farrell, Daniela Nuñez, Dario Alberto Henke, Darren Jonathan Mc Nelis, Dave Poore, Dave, David
Alegria, David Meyers, David de Céspedes, Dave Fisher, Dawn Danby, Dee Sadler, Dennis Eusebio, Emily, Devesh Yadav, Dezzie, Dirk, Daniel Schwartz, David Miyabe, Deanna, Dom Crockett, Dorelle Rabinowitz, Doug Morwood, Douglas Smith,
Doug Tomczik, Duane King, Ducnan Robertson, David Witt, Dylan Evans, Eric A. Ambata, Erik Ibarra, Elizabeth Galbut, Hitoshi Enjoji, Emrose, Erick, Eric, Erik Loehfelm, Erik Levitch, Erik Lack, Erin Pangilinan, Esther, Ethan Miller, Evelyn Kim,
Francesco Milanesio, Fabio, Faisal Ahmad, Aulia Fajri, Faz, Fred Beecher, Felipe Pires, Filipe Roque, Frank, W, Frances Yllana, Fredy D. Oré, Gabriel Brettas, Gareth Kay, Timothy, Gaurang, Gema, Gene, Geoffrey Brown, Georgette, Glen Barry,
Kai Go, Chad Goldberg, Greg, Greg Brown, Abraham Gonzalez, Raphael Grignani, Guna, Hartmut Esslinger, Hammans, Hannah Chung, Dan Harrelson, Super Swank, Heidi Braunstein, Timothy McKenna, Michelle Choi, BKLTD USA, Joel Arias,
Marvin Vista, Miyuki, Rui, Sanny, Hervé Mischler, Alexander, Jared Fanning, Horaci, Helmut Ramsauer, Heather, Hui, Mohammed Hussain, Iban Curdu, Ilaria, Indra Klavins, Ines, Christina Lauer, Jozeph Forakis, MusHo, Paola, Gabriele, Ingrid
Lange, Maria Ioveva, Indra Schlachter, Adam, Jason Greene, Jackie Jantos, Jade Kwan, Jadie Oh, James Touhey, James, James, Jan Schultink, Janaina, Janey Jones, Jannie Lai, Jason Pang, Jay Frankhouse, Jeanine Harriman, Jeffrey
Huang, Jeff, Jen Hong, Jeremy C, Jeremy LaCroix, Jeroen Frumau, Jessie Webster, Jevfandrew, Garrett Owens, Jim MacLeod, Jin Kang Moller, Jeff Ivany, Joe Johnston, John Manoogian III, Jonathan Shariat, João Pedro Rodrigues, Elstin
Joe, Joe Blair, Joel Brosjö, Joe Schram, Johan Wingard, John Maeda, John Roescher, John Cleere, John Labriola, Jon, Jonny McConnell, Jose Coronado, Josh Markowitz, Joshua Aronson, Jason Sack, Itth, J Wert, Julian, Julianna, Julien
Brehier, Julyanne Liang, Lee Jun Lin, Justin, Karel, Kai, Karen Chang, Kartik Poria, Kedron, Kevin Bethune, Kate Helber, Kian, Kieran Dowling, Konstantinos M, Kim Soerensen, Kleber, Kristy Tillman, Kurt Varner, Kyle, Kyle Bennett, Kyle Kelly,
len, John Lally, Lance Q, Larry Chen, Laura Martini, Jung Young Lee, Leonard Shek, Leonidas, Alexa Roman, Lingjing, Leslie Muller, Logan Hartline, Lorenza Ramírez, Loretta, Ludvik Herrera, Luis Madureira, Macy Nguyen, Gabriel Mac,
Brandon, Dan Baciu, James, Marco Klein, Tino Klähne, George Theo, Alejandro Marin, Marc Posch, Marc Anderson, Marc, Maria, Marilyn, Mario Delgado, Marion Gillet, Marlena, Mart Maasik, Marta Fernandez, Martin Willers, Martina Gobec,
Matt, Matt Murray, Matthew, Matti Parviainen, Mattias Wikman, Matt Kanaracus, Maureen Hanratty, M. Stanley, Maurizio, Ryan McLaughlin, Randy J Hunt, Ron Shaw, Mel Choyce, Meredith Schulz, Kevin Meyer, Matthew, Michael Jennings,
Michael Margolis, Michelle Kim, Mike Brooks, Mike Flynn, Mike Gottschalk, Milan Kocic, Ashley-ziyi, Liu, Leigh Anne Miller, Jennifer Milne, Mindy Park, Mitch, MJ, Michelle Knoernschild, Mike Kruzeniski, Matt MacLaurin, Michele, Matt,
Murat, Murilo Luciano, Andrew Fung, Emma, Niccolò Magnani, Nick, Noam Bernstein, Noelle Moseley, Anonymouse, Nelle Steele, Oswaldo Acosta, Okay Karadayılar, Olivia La Faire, Anggit Yuniar Pradito, Orkan Telhan, Ozlem, Paolo Lorini,
Paddy, Paolo Villacarlos, Patrick de Jong, Patrick Durgin-Bruce, Patrik Beskow, Paul Genberg, Paul Astudillo, Paulo, Paulpod, Peter Cho, Pete Kinser, Peter Thielen, Phil Gilbert, Pierre-Denis Autric, Pierre Montana, Patricia L. Raufer, Aaron
Poe, Colin Poindexter, Peter Sandberg, Philipa, Jay Fichialos, Rafael Jiménez, Rahul Dhide, Rasmus, Ray Besiga, P, Reem, Remy van der Geer, Renato Valdes, Maria Matveeva, Riccie, Rob Carson, Robert Suarez, Roberto, Roisin Markham,
Roland Sailer, Romeu Biscaia Machado, Rose Kue, Rosalind Roth, Lampros Roussos, Roland-Philippe Kretzschmar, Roya Ramezani, Reed Reibstein, Ryan Rumsey, Rasam, Russell Haines, Russell Ong, Ruymán Ferrera Martín, Ryan
Rosensweig, Saigesp, Saikat Dutta, Samantha Clark, Sami Niemelä, Sana Rao, Saneef Ansari, Santiago Camargo, Sarah W. Rose, Sarah Doody, Sarah Morris, Sarath, Satyam Kantamneni, Stuart Griffiths, Shannon Carter, Scott McManigal,
Scott Zimmer, Shane, Sean McLeary, Sebastián Rial, Schaudhry, Sergio, Xi Liu, Shankar, Shauna, Shawn Johnson, Shelby Jones, Steven Hoober, Shubham Gupta, Mervin Ng, Siddhant Shah, Siong, Naushad, Justin Maxwell, Song, Sean
Rooney, SS, Stacey, Stephen P. Anderson, Sudhindra V., Sundy Grubel, Sunil Malhotra, Surbhi Bindlish, Susana Branco, Suvonil Chatterjee, Suzanne Pellican, Sylvie, Sylvestre Lucia, Troels Nørlem, Tejas Bhalerao, Teo Choong Ching, Name,
Thomas, Tom Foster, Tim Salau, Tim, Timm, Timoni West, Taylor Kirk, Trevor Lord, Tobias Baharan Marjo, Thomas Pavlak, Tracey Varnell, Switzin Twikirize, Tündi Szász, Tyler Hilker, Tyler Townley, Mark Uraine, Vandy Meares, Jasper
Verplanken, Vincent, Vikram Rajagopalan, Vikram Sood, Vincent, Vivek Jain, Vytas, Wei, Wulf, Joseph Meersman, Christopher Lam, Wilbert Baan, Mable Wong, Will Copsey, Alexandra oliveira, Daniel Lin, Gainshin, Yazin Akkawi, Ng Yee Jie,
Todd ZakiWarfel, Zeiber, Zishan Ashraf, and 500+ others who chose not to be listed here.
Thank you to all of our contributors
Kristy Tillman, Randy Hunt, Maria Giudice, Tom Berno, Kate Carmody, Andrew Crow, Audrey Liu, Bob Baxley, Bobby Goodlatte, Catherine Courage, Craig
Villamor, Genevieve Conaty, Helena Price, Jackie Goldberg, Johanna Evans, Johnnie Manzari, Josh Brewer, Joshua Goldenberg, Kaaren Hanson, Malthe
Sigurdsson, Marcos Weskamp, Mark Kawano, Matt MacQueen, Megs Fulton, Mike Kruzeniski, Morgan Knutson, Paco Vinoly, Paul Stamatiou, Robert
Padbury, Ryan Donahue, Tom Suiter, Vanessa Cho, Wesley Yun
46@designersaccord
What is Design? It’s about business. It’s
about people. It’s about technology. It’s now
about digital technology — which touches a
lot of people. And it’s now about a lot of
people unlike yourself since it is in the
millions of people. Because it involves so
many people today, design responsibly.
Valerie Casey invites you to start a Creative Power Day in your community
This presentation has been compiled for informational purposes only
and should not be construed as a solicitation or an offer to buy or sell
securities in any entity.
The presentation relies on data and insights from a wide range of
sources, including public and private companies, market research
firms, and industry professionals. We cite specific sources where data
are public; the presentation is also informed by non-public information
and insights.
This is the third publication of the Design In Tech report. We will post
any updates revisions or clarifications at
https://designintechreport.wordpress.com
Please report any errors to @johnmaeda on Twitter. Thank you!
John Maeda has minor equity positions as an investor in certain
companies referenced in the presentation maedastudio.com/startups.
Disclosure

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Design in Tech Report 2017

  • 1. Text Design In Tech Report 2017 John Maeda https://designintechreport.wordpress.com
  • 2. With Special Thanks To Michael Abbott (KPCB), Matt Mullenweg (AUTOMATTIC), Mark Armstrong (AUTOMATTIC) and 800+ designers and design founders, managers, executives, agency leaders, and individual contributors. JACKIE XU 2017 DiT Team JOHN MAEDAAVIV GILBOA JUSTIN SAYARATH FATIMAH KABBA
  • 3. 3 Design in Tech Reports The 2015 Report explained design’s rise in value to tech as due to mobile devices and the mass-consumerization of computing. We moved from “tech-led” to “experience-led” digital products as services on smartphones took over and gave access to everyone. The 2016 Report showed peak growth in interest by venture capital firms in design, and highlight significant growth in the acquisition of design agencies by consulting firms like McKinsey & Co and Accenture. Google emerged as a new leader in design. The 2017 Report frames computational design as a key driver of accelerated growth, with inclusive cultures @work as vital for tech businesses hoping to lead in design. Cumulative Views 2M+ 👀 https://designintechreport.wordpress.com@aliceQdesign
  • 4. 4 Design isn’t just about beauty; it’s about market relevance and meaningful results. 
 At top business schools, design thinking is moving into the curriculum — driven by market demand. Both McKinsey & Co and IBM have recently made appointments at their most senior levels for designers. Adopting an inclusive design approach expands a tech product’s total addressable market. Computational designers remain in demand at technology companies of all sizes and maturity levels. Chinese design in tech principles and practices are leading the world, but are often overlooked. Design tool companies and design community platforms occupy new positions of value for tech. Voice- and chat-based interfaces are grounded in mental models that don't require a visual representation. Design in Tech Report 2017 Observations https://designintechreport.wordpress.com
  • 5. 1 Computational Design 32 5 Sections Overview What is “Computational Design” and why does it matter to business + tech? DESIGN → DE$IGN What’s happening in startups and in M&A? Design Needs Designers How does one hire this kind of talent? Design Is By Nature, Inclusive Why does inclusion go together with design? 4 Shaping Voice What is the business value of “Inclusive Design”? @pearlchen
  • 6. 6@johnmaeda DESIGN: “CLASSICAL DESIGN” BUSINESS: “DESIGN THINKING” TECHNOLOGY:“COMPUTATIONAL DESIGN” There’s a right way to make what is perfect, crafted, and complete The last report reviewed the difference between Classical and Computational Design. This was somewhat controversial, but we review it here again. Review: There are Three Types of Design Designing for billions of individual people and in realtime, is at scale and TBD Because execution has outpaced innovation, and experience matters Driver/ the Industrial Revolution, and prior to that at least a few millennia of ferment. Driver/ the impact of Moore’s Law, mobile computing, and the latest tech paradigms. Driver/ the need to innovate in relation to individual customer needs requires empathy. Section 1: Computational Design
  • 7. 7@johnmaeda @sunilmaholtra Both the 2015 and 2016 Design in Tech Report pointed to the emergence of “design thinking” as entering the conscious of big business — heralded by the covers of both Harvard Business Review and Bloomberg Businessweek featuring design. “Design Thinking” is different from “Classical Design” in both how it is practiced and the final outcome: the latter results in an artifact to hold in one’s hands, whereas the former results in consensus between multiple stakeholders. Overlapping example of these two kinds of design: A design consultancy like IDEO, Frog, or a B-school program like Yale SOM, or a classic consultancy like McKinsey, Accenture, BCG. CLASSICAL DESIGN DESIGN THINKING Emphasis On Practice Strategy Raw Materials Paper, Wood, Metal, and Anything Physical Post-Its, Whiteboards, and Team Members’ Time Goal Orientation Ship a Perfect Product/Object Foster Constructive Divergence Impact is Evaluated By Acceptance, Adoption, and Awards A Specific Product or Feature That Resulted Involves Primarily Classical Designers Business Thinkers/Doers Skills With Tools Are Generally Grounded In Hands and Laws of Physics Mind and Organizational Sciences Review: Classical Design vs Design Thinking Section 1: Computational Design
  • 8. 8@johnmaeda When people in the tech industry talk about “design,” they often make the mistake of not differentiating between classical designers and computational designers. The former kind of designer might craft a wooden chair for a home which is used by a few people; the latter kind of designer might craft an app for a smartphone which is used by hundreds of millions of people. CLASSICAL DESIGN COMPUTATIONAL DESIGN Number of Active Users Few to Millions Few to Billions Time Needed to Deploy Completed Product Weeks to Months through Distribution Channels Instantaneously Delivered Over the Net “Perfection” is Achievable Yes There’s a final state. No It’s always evolving. Designer’s Level of Confidence Absolute, and Self-Validating Generally High, but Open to Analyzing Testing/Research Production Materials Paper, Wood, Metal, and Anything Physical Data, Models, Algorithms, and Anything Virtual Skills With Tools Are Generally Grounded In Hands and Laws of Physics Mind and Computer + Social Sciences Overlapping example of these two kinds of design: A smartphone, laptop, robot, and any human-facing IoT device. Review: Classical Design vs Computational Design Section 1: Computational Design
  • 9. 9@REAS @codepen @RCA @medialab @apple @ITP_NYU MURIEL COOPER MIT Media Lab Visible Language Workshop GILLIAN CRAMPTON-SMITH Royal College of Art Computer-Related Design and Ivrea Institute JOY MOUNTFORD Apple Human Interface Group, Interval, Yahoo!, Akamai The 2016 Design in Tech Report highlighted four key pioneers of computational design — all leaders who brought Classical Design into the domain of Computer Science with a uniquely humanistic approach (in contrast to a purely technical approach, which was dominant at the time). Review: The Origins of Computational Design Pioneers of Computational Design Section 1: Computational Design Processing [2001] Codepen [2014] Design By Numbers [1999] BEN FRY, CASEY REAS, AND DANIEL SHIFFMAN ALEX VAZQUEZ, TIM SABAT, AND CHRIS COYIER JOHN MAEDA DrawBot (DesignRobots) [2003] JUST VAN ROSSUM, ERIK VAN BLOKLAND, AND FREDERIK BERLAEN TODAY 1999 RED BURNS NYU Tisch School Interactive Telecommunication Program
  • 10. 10@NEA @daynagrayson @automattic @photomatt Designers are involved in code development 2/5 “I can read fluently, but I can't write fluently.” MASTERBEGINNER NEA Future of Design Survey 2016 SOURCE In Practice: Design is Blending with Engineering Talent In the 2016 Design in Tech Report we shared how 1/3 of the design leaders we surveyed had formal engineering/science training. It said to me that a considerable amount of “hybrid” talent is out there in the professional world, that wasn’t the case a few decades ago. Last month I surveyed a group of designers and devs at Automattic (note the double-T) with regards to their Javascript expertise. In the graph below you can see two “humps” — to the right is the developers, but to the left is the designers. 1/3 Designers surveyed had formal engineering/science training Since 2015, WordPress developers have been encouraged to master Javascript from WP’s native PHP. * Section 1: Computational Design
  • 11. @medialab @nnegroponte “ Where do new ideas come from? The answer is simple: differences. Creativity comes from unlikely juxtapositions. NICHOLAS NEGROPONTE Professor and Co-Founder, MIT Media Laboratory
  • 12. @khoslaventures @ireneau “ DE$IGN
 By the Numbers IRENE AU Design Partner, Khosla Ventures If the design partner role is to help startups realize the full potential value of design, the return on investment is the ultimate barometer of success in venture capital.
  • 13. 13@justinsayarath @tberno 2004 - 2012 COMPANY ACQUIRED BY COMPANY ACQUIRED BY COMPANY ACQUIRED BYCOMPANY ACQUIRED BY 2004 Frog Design 2007 Doblin 2009 Bigstock 2010 TAT 2011 Sofa 2011 Typekit 2011 Method 2011 Helicopter 2012 Maaike 2012 Bolt Peters 2012 80/20 2012 Cuban Council 2012 Behance 2013 Hot Studio 2013 Fjord 2013 Jet Cooper 2013 Banyan Ranch 2013 Hook & Loop 2013 17FEET 2013 Hattery 2013 Mixel 2014 Carbon Design 2014 Gecko Design 2014 Adaptive Path 2014 Reactive 2014 Flow Interactive 2014 Optimal Experience KPMG BCG Flipboard Adobe 2013 - 2014 2015 Teehan+Lax Spring Studio Lunar Design Monsoon DesignIt Seren Mobiento Lapka Catalyst Akta Chaotic Moon PacificLink Farm Design Tactel Fotolia Facebook BBVA McKinsey Capital One Wipro Ernst & Young Deloitte Airbnb Cooper *consolidation Salesforce Accenture Accenture Flex Panasonic Avionics Adobe Design M&A Activity Software tool companies and creative communities. Section 2: Design → De$ign Over 70 design agencies have been acquired since 2004. >50% of which have been acquired since 2015 Flextronics Monitor Shutterstock Rim Facebook Adobe Globallogic One Kings Lane Google Facebook Square Google Adobe Facebook Accenture Shopify Deloitte Infor Google Google Etsy Oculus/Facebook Google Capital One Accenture Deloitte PWC 2014 Cynergy Systems 2014 S&C 2014 Ultravisual 2014 Aviary https://designintechreport.wordpress.com
  • 14. 14@justinsayarath @tberno 2017 AGENCY ACQUIRED BY Capgemini Salesforce Salesforce Tiny Wix Idean Unity&Variety Sequence Dribbble DeviantArt Design Partners were elected in the last year at McKinsey & Co [ 5 Total Design Partners ]. Four Design M&A Activity continued Pivotal IBM IBM IBM Kyu Collective *minority Capgemini Deloitte Salesforce New York Times Accenture Slice of Lime Resource/Ammirati ecx.io Aperto IDEO Fahrenheit 212 Heat Gravitytank Fake Love Karmarama McKinsey Nagarro Deloitte Shopify Shopify McKinsey InVision InVision InVision InVision InVision Carbon12 Mokriya Uselab Tiny Hearts Boltmade VeryDay Waybury Napkin Silver Flows Macaw Muzli 2016 [PART ONE] COMPANY ACQUIRED BY COMPANY ACQUIRED BY 2016 [PART TWO] Software tool companies and creative communities. IBM Distinguished Designers are corporate- appointed for the first time. Three https://designintechreport.wordpress.com
  • 15. When ex-Apple designer and startup founder/ CEO, Mark Kawano, was asked if he was glad that he launched Storehouse even though it closed in 2016, he responded unhesitatingly: “Absolutely.” 15@asanwal Takeaway: No Market Needed Ran Out of Cash Not the Right Team Got Outcompeted Pricing/Cost Issues Poor Product Need/Lack Business Model Poor Marketing Ignore Customers Products Mis-Timed Lose Focus Disharmony on Team/Investors Pivot Gone Bad Lack Passion Bad Location No Financing/Investor Interest Legal Challenges Don't Use Network/Advisors Burn Out Failure to Pivot Top 20 Reasons Startups Fail CB Insights / Anand Sarwal 42% 29% 23% 19% 18% 17% 17% 14% 13% 13% 13% 10% 9% 9% 8% 8% 8% 8% 7% 14% The overwhelming majority of startups fail to make it out of their seed funding phase. And no founder claims that it is an easy path to success in the startup world. It is a tough, complicated journey to undertake as an entrepreneur which pays immense tolls on the individual and their families and friends. But they don’t let failure ruin their optimism. Section 2: Design → De$ign Startups Embody “Productive” Failure
  • 16. 16@asanwal @johnmaeda Fund$ The “Designification” of Venture Capital Last year’s Design in Tech Report predicted that there would be more funds started by designers in the future. And with the launch of two new funds — one co-founded by designer Garry Tan and another to soon be announced — it appears that it’s already beginning. 500 Startups Bloomberg Beta Collaborative Fund Cowboy Ventures Designer Fund Homebrew Kapor Capital KPCB Edge Rivet Ventures Slow Ventures Y Combinator Initialized Capital / October 2016 Alexis Ohanian and Garry Tan We’re founders who are engineers, designers, and product people.” Backstage Capital / March 2016 Arlan Hamilton Hamilton is one of the first LGBT black women to start a venture capital fund.” Early-Stage Funds that are Design and/or Inclusion Oriented** NEW NEW have (or had) a designer on their team, or have a stated inclusion focus. Accel Partners Bessemer Venture Partners Google Ventures Greylock Partners Khosla Ventures Kleiner Perkins Caufield & Byers New Enterprise Associates Sequoia Capital True Ventures ** Later-Stage Funds that are Design and/or Inclusion Oriented** “ “ Section 2: Design → De$ign
  • 17. 17@NEA @daynagrayson @invision Hiring Targets over next 12 Months [Startups] Design-Centric Design-Committed Design-Mature Design-Unicorns Current Number of Designers on Staff [Startups] 1-5 1-5 11-20 50+ + 1-2 + 3-5 + 5-10 + 10 OR MORE According to LinkedIn the highest echelon of the technology industry is vying for more design talent - Facebook, Google, and Amazon have collectively grown art and design headcount by 65% in the past year - with much headroom to hire more. Design-Centric: Design was “important” or “very important” to their business. Committed: Have a designer as a co-founder Mature: Have more than $20m in funding and at least 20 designers on staff. Unicorn: Design-centric + Have a valuation in excess of $1B. +65% Y/Y Trend: Designers Remain in High Demand NEA Future of Design Survey 2016 SOURCE Section 2: Design → De$ign
  • 18. 18@kpcb @stanfordbiz @INSEAD @MITSloan @DardenMBA @HarvardHBS @BerkeleyHaas @yaleSOM @ Trend: Design Thinking Proliferating Into Business Schools Top business schools have student-led design clubs, which are pushing the curriculum in b-schools to shift as well. “The fundamental profile of designers is beginning to shift as traditional markets begin to value design as a strategic lever.” 100% STANFORD GRADUATE SCHOOL OF BUSINESS Design Thinking Bootcamp: From Insights to Innovation INSEAD Innovation by Design Programme UC BERKLEY HASS Design Thinking for Business Innovation UVA DARDEN Specialization in Design Thinking and Innovation MIT SLOAN Product Design and Development YALE SCHOOL OF MANAGEMENT Design and Management HARVARD BUSINESS SCHOOL i-Lab Design Thinking & Innovative Problem Solving Designers Jessica Helfand and Michael Bierut join the faculty of Yale SOM / July 2016 Section 2: Design → De$ign VIA KPCB VENTURED
  • 19. 19 FRAMER 2014 @Khoi @goabstract @jbrewer @figmadesign @zoink @johnmaeda Trend: There’s No Clear Winner Yet For Tools In Computational Design “It’s the Wild West for managing the files that designers generate. Dropbox is the clear winner, though GitHub does surprisingly well. Overall, it’s clear that not a single design- specific solution has taken hold here.“ What is your primary tool for interface design? (2015) 1. Sketch 2. Photoshop 3. HTML/CSS What tools do you use for project management? (2015) 1 Other 2 Slack 3 Trello A New Generation of Computational Design Tools are Emerging What is your primary tool for prototyping? (2015) 1 HTML/CSS 2 Invision 3 Other 2015 Designer Tools Survey SOURCE FIGMA
 2015 XD 2015 What tools do you use for version control and file management?(2015) 1 Dropbox 2 Github 3 Google Drive ABSTRACT 2016 Section 2: Design → De$ign INVISION 2011 SKETCH 2008 KHOI VINH
  • 20. 20@johnmaeda @bigstock @behance @dribbble @deviantart Creative community acquisitions in the last five years. There’s likely going to be more. It’s important to remember that creative communities are generally “not for sale” in a traditional way. Membership is primarily voluntary, and it is in the pursuit of a common good as the primary driving factor. Five Trend: Creative Communities Are A Secret Ingredient Acquired: 2009 Shutterstock Acquired: 2012 Adobe Acquired: 2015 Adobe Acquired: 2017 Wix Acquired: 2017 Tiny Acquired: 2016 Invision Bigstock Behance Fotolia DribbbleDeviant ArtMuzli Section 2: Design → De$ign
  • 21. Trend: Designers Are Hungry For Capital 21@jshoee @johnmaeda @juleserhardt @sunilmaholtra Of designers surveyed would start a company if they had access to venture capital / other funding, in ranked order: 80% 1. Product Studio 2. Consumer Startup 3. Enterprise Startup “The Digital Product Studio blends three components: Consultancy, Venture & Own Product. Each feeds and informs the other in a powerful virtuous circle of network, experience, funding, brand, craft, and talent.” 2016 State of the Digital Nation 20% Are happy to NOT be funded. Section 2: Design → De$ign JULES ERHARDT, IN 2016 STATE OF THE DIGITAL NATION
  • 22. 22Haibo Lei / Co-founder+CEO at Taihuoniao, Ling Fan / Founder+CEO of Tezign, Professor Min Wang / CAFA China China Is A Major Force in Designer Co-Founded Companies Meitu Xiuxiu A selfie photo editor app and platform Youzan An e-commerce application in WeChat app store Taihuonao A design-driven innovative community and incubator zcool Design community and imagery resource sharing Xiachufang A community to share cooking recipes Tezign A platform based design and creative talent solution Alibaba  Two of the eighteen co- founders are designers Xiaomi Two of the eight co- founders are designers Four of the seven co-founders are designers Visual China  Designers in China with 0.5 million design graduates every year. 17 M Three Designer Co-Founded Chinese Companies Have A Combined Market Cap Of Over $300B Designer Co-Founded and Venture-Backed Startups Emerging In China Mogujie An online fashion e-commerce platform and community Innomake Design-driven smart transportation project Section 2: Design → De$ign
  • 23. 23Haibo Lei / Co-founder+CEO at Taihuoniao, Ling Fan / Founder+CEO of Tezign, Professor Min Wang / CAFA China Four Trends From A Designer CEO’s Viewpoint WeChat embeds QR code reader as the most frictionless means for offline interaction. Offline interactions let you easily LATER scan QR code for payment, visiting a site, adding a friend, etc. QR Codes In the spring festival just passed, 1 billion Chinese mobile users scan the Chinese character "福 (good fortune)" that appears in offline scenes to collect "福" in Alipay. FU × AR WeChat lets people leave up to 60 second voice messages. People are holding the speak button on WeChat and speak to the cell phone everywhere. It’s leading to micro classes, and micro Q&A apps. Voice Hub-less bicycle sharing has become app- enabled so you can pick up a bicycle anywhere. the app unlocks the bike with its built-in chip, solid tires, and is chain-less. Transportation “… software makers in China are far from being mere hawkers of pale, tasteless knockoffs forced onto the unsuspecting public living behind the Firewall.” 福 Section 2: Design → De$ign DAN GROVER, IN MORE CHINESE MOBILE UI TRENDS
  • 24. Text -KLAUS SCHWAB Founder of the World Economic Forum Capital is being superseded by creativity and the ability to innovate — and therefore by human talents — as the most important factors of production. If talent is becoming the decisive competitive factor, we can be confident that capitalism is being replaced by ‘talentism’… “ Design Needs Designers
  • 25. Trend: The Future Of Design Is Digital 25@AIGA @GoogleText In 2016, the largest US-based national designer association AIGA issued a study in collaboration with Google to reveal a sentiment shift for its future towards digital and interactive forms of design. LEAST SATISFIED DESIGNERS MOST SATISFIED DESIGNERS Publishing (74%), Print Design (74%), Architecture (71%) Industrial/Product Design (83%), Brand Strategy (82%), Digital Design (82%) Top 10 words to describe the Future of Design Size is proportional to popularity AIGA x Google Design Census 2016 SOURCE Section 3: Design needs Designers Digital Interactive Simple ExcitingInnovative Human Experience Clean Inclusive Design 605 300 231
  • 26. 26@FastCoDesign of students surveyed say they learned their digital skills from resources outside their coursework. 86% Accelerated Learning: Free Options Inexpensive Options Tuition Options Teaching Yourself Online The average program in design’s primary area of expertise lies in Classical Design instead of Computational Design. Furthermore, their traditional emphasis is on individual creation (versus teamwork), intuition-driven work (versus testing), and eschewing business thinking (as equivalent to “selling out”). Section 3: Design needs Designers
  • 27. 27@nicoleslaw @susanstuart @fatimahkabba @jennvano More than Design: Code is not the only unicorn skill “We talk about the power of words — both content and style — all the time. When it comes to friendships, romance, work dynamics, and, dare we even mention it — though nothing is more telling, more relevant — politics, words have the power to change our opinions, incite action, divide or unify us, move us. Words can shape reality.” JENNIFER VAN Verbal Design Words as Material “I think of design as a process of articulation. We join together to express an idea in a coherent form. We bring ideas to life. We connect the dots or build bridges for our users. That often means being specific about what a product does, who it’s for, why it matters, and how it works. We have to trek through a pile of ambiguity to do this.” NICOLE FENTON Why UX Design is a Lot Like Writing “Here’s where I’d like to draw the parallel with writing — because a core skill of the interaction designer is imagining users (characters), motivations, actions, reactions, obstacles, successes, and a complete set of “what if” scenarios.” SUSAN STUART Design Schools that include Writing degrees or offer Writing and Content Strategy focused coursework Programs 1. School of Visual Arts IXD MFA 2. Otis College of Art and Design MFA 3. Ringling College of Art and Design BFA 4. Savannah College of Art and Design BFA/MFA Section 3: Design needs Designers
  • 28. 28 Communicating/articulating your design Using empathy to design Rationalizing/defending your design Using research and analytics to design Leadership and teamwork Understanding business and finance @rochelleking Elizabeth Churchill, Caitlin Tan @kpcb @sunilmaholtra Designing with Data ROCHELLE KING The top 3 skills needed by designers in practice are not available to them as basic coursework in education as a designer. The Design Education Gap: Acquiring Data, Business, and Leadership skills beyond the classroom Understanding business and finance Using research and analytics to design Leadership and teamwork Communicating/articulating your design Using empathy to design Rationalizing/defending your design Desired design education biases Business and finance skills are desired the most by graduates, + research and analytics skills too. Existing design education biases Section 3: Design needs Designers
  • 29. 29@jshoee Orgs: There’s No Single, Perfect, Design Organizational Structure — Experience Designer — Senior Experience Designer — Manager, Experience Design — Director, Experience Design — Experience Researcher — Senior Experience Researcher — Manager, Experience Research — Director, Experience Research — Content Experience Designer — Content Strategist — Junior/Associate Designer — Designer — Senior Designer — Lead Designer — Principal Designer — Design Fellow — Product Designer — Senior Product Designer — Product Design Manager — Product Design Director — User Experience Researcher — User Experience Research Manager — User Experience Research Director — User Experience Strategist — Copywriter — Product Copywriter of designers surveyed say that their highest ranked design leader reports to the CEO. 2nd highest (at 31%) is VP/Head of Product. 46% COMPANY A COMPANY B COMPANY C Section 3: Design needs Designers Design Leader Design Leader Design Leader — Creative Director — Senior Creative Director — Art Director — Senior Art Director — Illustration Director — Brand Designer Types of positions and levels Types of functions spanned Simple Research + Content Research + Content + Marketing
  • 30. @jshoee CEO 0.18 0.35 0.53 0.70 <10 11-50 51-200 201-500 500+ 2000+ 0.06 0.12 0.05 0.02 0.07 0.24 0.09 0.06 0.12 0.12 0.09 0.1 9% 6% 10% 7% 12% 12% 11% 32% 38% 57% 37% 32% 66% 44% 36% 21% 36% 22% Product Marketing Engineering Other Orgs: Where Design Reports Changes Based Upon Company Size Section 3: Design needs Designers 30
  • 31. 31@jshoee Section 3: Design needs Designers More challenging work Looking for a change Opportunity for new role Concerned about lack of career growth Didn't have good/experienced manager Leadership team didn't understand value of design Other Wasn't satisfied with comp 0 0.05 0.1 0.15 0.2 Average Tenure Agency = 4 years In-House = 2.4 years Independent Contractors = 3.8 years Impact and lacking challenging work is the #1 factor for designers switching jobs Orgs: From Annual Design In Tech Report Sentiment Survey Of agencies have a single holistic design team that includes designers who focus on brand/comms/marketing. Of companies have a single holistic design team. The other half splits designers across marketing and product. 70% 50%
  • 32. @chancetherapper CHANCE THE RAPPER Blessings in Coloring Book, 2016 I don't make songs for free. I make them for freedom. “ Shaping Voice
  • 33. 33@justinsayarath @automattic @designerdepot 2006 Social media = blogging 27% of the internet is powered by WordPress 1999 2017 Blogs 23 Blogs 50M Blogs Brought New Voices To The Web Weekly Usage by Percentage 70% 32% 30% 25% 25% 18% 17% Section 4: Shaping Voice The democratization of influence
  • 34. 34@caniuse @benedictevans @nielsen Design is: Less Open These Days Smart phone apps are owned by Google or Facebook, and when mobile devices are used there is 20% chance the person is engaging the Facebook app. 8 of 10 “The open architecture of the web led to an incredible era of experimentation. Many startups were controversial when they were first founded. What if AOL or some other central gatekeeper had controlled the web, and developers had to ask permission to create Google, YouTube, eBay, Paypal, Wikipedia, Twitter, Facebook, etc. Sadly, this is where we’re headed on mobile.” CHRIS DIXON “The Decline of the Mobile Web” Section 4: Shaping Voice
  • 35. 35@kpcb @a16z @benedictevans @shoobe01 @caniuse Design is: Attention to Detail, but Context is Everything Design is concerned with all the details that make an experience something that is spectacular and memorable. That said, these days it isn’t an easy task to achieve given how devices can vary and how browsers can interpret code in a variety of unpredictable ways. But the greater context in which these experiences come to be need to be considered. Using caniuse.com to see if a particular CSS descriptor works across browsers. Variability in Browsers How and whether people hold different device types, by Steven Hoober Variability in Devices 11 14 51 15 52 53 54 56 57 58 59 10 10.1 TP 43 44 45 10.2 ALL 53 56 55 9.3 4.4.4 IE Edge Firefox Chrome Safari Opera iOS Safari Opera Mini Android Browser Chrome Android Section 4: Shaping Voice
  • 36. 36@behance @milothemes 2017 Design Trends Guide SOURCE Often in how design is talked about with regards to the screen, the topic of “how it looks” dominates the main discussion. However, the one design trend with the most significance today for web content creators is an invisible one: Will my page get found? Which means designing for the non-human viewer, too. Designers are not only optimizing for user experience, but are simultaneously optimizing for non-human experience. Design Trends Authors: Loredana Papp-Dinea | Co-Author: Mihai Baldean 4Animations 5 Geometric Shapes 6 Courageous Colors 7 Innovative Scrolling and Parallax 8 Color Transitions 9 Mobile Browsing 10 Landing Pages 1 2Cinemagraphs 3More 3D 14 Split Content 15 Full-Screen Forms 16 Videos Everywhere 17 SEO is Important 18 Hidden Navigation 19 20Tiny Design Details 10 Creative use of neutral space and Grid 11 Storytelling 12 Lazy Loading Semi-Flat Design Custom Graphics and Illustrations Design Is Not Just For Our Five Senses Section 4: Shaping Voice
  • 37. 37@facebook @statista @producthunt Design is: Now A Lot of Talk Chat-based interfaces are grounded in mental models that don't require a complex graphical representation and navigation system. Chat Services listed on 394 Section 4: Shaping Voice Facebook Messenger Users 1B WeChat Users 846M Conversational interfaces are grounded in the original CLI (Command Line Interfaces) and are a bit retro, but effective.
  • 38. Put That There for DARPA Design Is The Computer, Attentive To You 38@benedictevans @a16z @jakobnielsen @ibm @cnn @adobe @nngroup Prior to 2012, the average error rate for image recognition was 28% and for speech recognition it was 26%. After ML, the average error rate for image recognition became 7% and for speech reco 4%. JAKOB NIELSEN [2003] The Arrival of Machine Learning A news anchor accidentally ordered items for viewers with the device. —via CNN (2016) IBM Watson wins Jeopardy (2013) Ellen talks with Siri (2012) Adobe exploring what digital photo editing via voice. —via YouTube (2017) “Voice will not replace the screen” CHRIS SCHMANDT [1981] BENEDICT EVANS [2012] Amazon Echo’s sold 5.3M AMAZON.COM [2016] Section 4: Shaping Voice
  • 39. The cost for protection against a sophisticated DDoS attack. For an individual journalist, it’s a prohibitive one that threatens the future of the Open Web. 39@ameellio @briankrebs Help Wanted: Designers In Security Today's connected technology products and services make us more vulnerable than ever before - it's incumbent upon designers to build product features and UX that call out and protect against those vulnerabilities for end users. Bottom line — you don't need to be a cyber expert to be a designer in security. Learn more about non-profit organization Simply Secure. “Privacy and security matter, and if you care about any part of the Internet then you need to care about security, because there are so many risks — including IoT related risks these days. Designers are needed to make the complex challenges of security actionable and understandable. It's a great opportunity for design leadership: complex problems with multiple stakeholders and an urgent need for human-centered thinking.” AME ELLIOTT Design Director of Simply Secure $150K—200K/yr Section 4: Shaping Voice
  • 40. @microsoftdesign KAT HOLMES, IN DESIGN.BLOG Principal Design Director, Inclusive Design at Microsoft By recognizing exclusion we can start to build empathy for people who interact with unwelcoming designs every day of their lives. “Design Is By Nature Inclusive
  • 41. 41@jshoee @alistairmbarr @theeconomist @daveyalba @kashhill @alexjamesfitz Historically speaking, technology products weren’t designed with inclusivity in mind because the users of the products were generally the makers of the products. The number of people using computers used to be very small. However today, due to smart phone proliferation, everyone is now using computers. To design for everyone, we need to now think and work more inclusively than ever before. A Shift: Moving towards inclusivity ALISTAIR BARR The Wall Street Journal Google Mistakenly Tags Black People As “Gorillas” Showing Limits Of Algorithms. July 2015 June 2016 More Airbnb Customers Are Complaining About Racism. Aug 2016 Clearly Snapchat Doesn’t Get What’s Wrong With Yellowface. How Nextdoor reduced racist posts by 75% Aug 2016 Airbnb CEO: “Bias and Discrimination Have No Place” Here. Sep 2016 Companies trending upwards in design perception: Survey A.W. The Economist DAVEY ALBA Wired 1. Airbnb 2. Google 3. Slack 4. Microsoft KASHMIR HILL Fusion ALEX FITZPATRICK Time Section 5: Design is by Nature, Inclusive
  • 42. A Tool: Microsoft Inclusive Design Toolkit 42@microsoftdesign @ibmdesign @philgilbertsr Alone Instructions Simulations 1. Write the sequence of steps a user will take in your solution. 2. From the Temporary/Situational Limit support card, choose one limitation. 3. Recreate this limitation for yourself. 4. Go through the sequence of steps you wrote in #1. 5. Note what could be improved. 6. Adjust your design. 7. Repeat with other limitations from the Temporary/Situational Limit support card. Purpose Simulations To reveal opportunities for improving your solution by simulating temporary and situational limitations. Iterate | Simulations Materials Simulations Temporary/Situational Limit support card A prototype (low to high fidelity). Tips Simulations Build your solution by creating low to medium fidelity prototypes. Examine and define what you want the interactive experience to be holistically and from a micro-view. Iteration takes into consideration the full Persona Spectrum and what’s appropriate physically, contextually, environmentally, and socially for the person(s) involved. Instructions Mismatch to Solution II 1. From the list you generated in Mismatch to Solution I, pick the three you’re most interested in. 2. As individuals, use the first idea and brainstorm for 3-5 minutes to generate a list of possible solutions. Write the solutions on sticky notes. One idea per note. 3. Repeat step #2 with your next two choices. 4. If you’re in a group, share your ideas and group them in clusters of like ideas. Or filter the ideas according to what you’d like to work on as a team. Purpose Mismatch to Solution II To generate design concepts based on inspiration from mismatched interactions. Ideate | Mismatch to Solution II Materials Mismatch to Solution II Examples of Mismatch support card Sticky notes, pens Tips Mismatch to Solution II Place emphasis on generating a volume of ideas before clustering and filtering. Start the activity with a one-minute ice breaker that illustrates how much can be accomplished in a one-minute brainstorm session. Give participants a word like “jump” and ask them to write down their associations with the word. Instructions Persona Network 1. With a particular person in mind, make note of who they interact with every day. Who do they rely on? Trust? Enjoy? 2. Draw a map of the person and their key interactions with 3-5 people. Include the different types of interactions that typically take place, such as making plans for dinner or going to work. 3. List the mismatches between the person and their environment. Purpose Persona Network To consider design challenges in terms of someone’s personal ecosystem. Frame | Persona Network Materials Persona Network The social context support card Note taking supplies Tips Persona Network There’s no one “right” way to map the network. Do what makes sense for your creative process. Do this activity after learning about the challenges, enablement, successes, and motivations of a person(s) with a permanent disability. With coworkers In a crowd Downloads of the Microsoft's inclusive toolkit since September of 2015, with 23% of those downloads occurring since the start of the year. The toolkit consists of the manual, activities, and videos that have been used to facilitate a range of workshops on inclusive design in South America, Asia, Europe, and all over the United States. 15,000+ Section 5: Design is by Nature, Inclusive IBM’s Accessibility Handbook has had > 50K views and 10K paper copies distributed to date.
  • 43. Inclusive Design is Good Business 43@microsoftdesign @johnmaeda @jshoee As products and services in our lives become more personalized, there is a growing need for the teams that build products to look and feel like the users on the other side. Recruiting and retaining diverse teams is essential for inclusive design — it's more important than ever before. 2016 DESIGN IN TECH REPORT The Conversation “Biggest issue is diversity outside of the design team. Design team is not the problem.” “It's very diverse already and we're pushing design into completely uncharted areas in terms of geography and industry.” “We're already very diverse. When diversity becomes part of the culture you don't have to manufacture it.” We ideally should be talking about it more internally. We are actively working towards this goal and have put metrics in place. We try but have more pressing priorities. We talk about it but not much action. We’re actively working towards this goal, but are resistant to put metrics behind it. 90% Of designers surveyed answered YES. 8% were INDIFFERENT. 2% were NO. “We haven't talked about this and there are more pressing priorities.” Is having a more diverse design team important to you, personally? Section 5: Design is by Nature, Inclusive
  • 44. @kpcb MARY MEEKER Internet Trends Report Founder and KPCB Partner “ One of the things I have learned about effective decision making is that the best decisions are often made by diverse groups of people. Saying or hearing these words is magic: That’s really interesting, I had never thought of it that way before. Thank you.
  • 45. Aaron Irizarry, Nick, Abhishek Jayaprakash, Anderson Bordim, Adam, Adam Leon, Adam Williams, Adam Cricchio, Alberta Soranzo, Albert Kim, Alex Moffit, Alexandra Fiorillo, Alex Rothera, Alexander Ryan, Alexis Lucio, Alfred, Algert Sula, Ali Ndlovu, Ame Elliott, Amelia Abreu, Ana N., Andric, Andy Wright, Andy Van Solkema, Andy Vitale, Angela W, Angel Ceballos, Angelos Arnis, Anirudh B Balotiaa, Ann, Anne Mieke, Anthony Miles, APB, Jonathan Arena, Arnaud Carrette, Ashley, Ashok, Abhijit Thosar, Ayelet Segal, Bill Bernahl, Ben Wolstenholme, Bernardo, Laurence Berry, Beth Berrean, Emanuele Bianchi, Blake Brown, Bob van Luijt, Nathaniel Bolton, Brady, Bruno Pedro, Brad Baer, Brady, Brandon Kirk, Nick, Brian, Bruce Nussbaum, Bryan Sattler, Ben Stanfield, Brian Tran, Brent Turner, Julius Santiago, Burhanudeen, Calvin Robertson, Camilla Dahle, Camilo, Carina Ngai, Carla Rocha Morais, Carlos Alonso Pascual, Carlos, Christine Armstrong, Christine Donahue, Chacko Poothicote, Arnab Chakravarty, Leslie Bayona, Chris Messina, Chris Henderson, Christian Talmage, Chrystia Chudczak, Ciara Peter, Clare, Claudio Lobos, Christopher McCann, Camilla, Gabriel, Colin Johnston, Iulian, Prince Boucher, Chris Purcell, Cristian Mazzeo, Ben Lee, Connor Soltas, CR, David Linssen, Daniele Vitali, Daniel Harvey, Daniel, Daniel R Farrell, Daniela Nuñez, Dario Alberto Henke, Darren Jonathan Mc Nelis, Dave Poore, Dave, David Alegria, David Meyers, David de Céspedes, Dave Fisher, Dawn Danby, Dee Sadler, Dennis Eusebio, Emily, Devesh Yadav, Dezzie, Dirk, Daniel Schwartz, David Miyabe, Deanna, Dom Crockett, Dorelle Rabinowitz, Doug Morwood, Douglas Smith, Doug Tomczik, Duane King, Ducnan Robertson, David Witt, Dylan Evans, Eric A. Ambata, Erik Ibarra, Elizabeth Galbut, Hitoshi Enjoji, Emrose, Erick, Eric, Erik Loehfelm, Erik Levitch, Erik Lack, Erin Pangilinan, Esther, Ethan Miller, Evelyn Kim, Francesco Milanesio, Fabio, Faisal Ahmad, Aulia Fajri, Faz, Fred Beecher, Felipe Pires, Filipe Roque, Frank, W, Frances Yllana, Fredy D. Oré, Gabriel Brettas, Gareth Kay, Timothy, Gaurang, Gema, Gene, Geoffrey Brown, Georgette, Glen Barry, Kai Go, Chad Goldberg, Greg, Greg Brown, Abraham Gonzalez, Raphael Grignani, Guna, Hartmut Esslinger, Hammans, Hannah Chung, Dan Harrelson, Super Swank, Heidi Braunstein, Timothy McKenna, Michelle Choi, BKLTD USA, Joel Arias, Marvin Vista, Miyuki, Rui, Sanny, Hervé Mischler, Alexander, Jared Fanning, Horaci, Helmut Ramsauer, Heather, Hui, Mohammed Hussain, Iban Curdu, Ilaria, Indra Klavins, Ines, Christina Lauer, Jozeph Forakis, MusHo, Paola, Gabriele, Ingrid Lange, Maria Ioveva, Indra Schlachter, Adam, Jason Greene, Jackie Jantos, Jade Kwan, Jadie Oh, James Touhey, James, James, Jan Schultink, Janaina, Janey Jones, Jannie Lai, Jason Pang, Jay Frankhouse, Jeanine Harriman, Jeffrey Huang, Jeff, Jen Hong, Jeremy C, Jeremy LaCroix, Jeroen Frumau, Jessie Webster, Jevfandrew, Garrett Owens, Jim MacLeod, Jin Kang Moller, Jeff Ivany, Joe Johnston, John Manoogian III, Jonathan Shariat, João Pedro Rodrigues, Elstin Joe, Joe Blair, Joel Brosjö, Joe Schram, Johan Wingard, John Maeda, John Roescher, John Cleere, John Labriola, Jon, Jonny McConnell, Jose Coronado, Josh Markowitz, Joshua Aronson, Jason Sack, Itth, J Wert, Julian, Julianna, Julien Brehier, Julyanne Liang, Lee Jun Lin, Justin, Karel, Kai, Karen Chang, Kartik Poria, Kedron, Kevin Bethune, Kate Helber, Kian, Kieran Dowling, Konstantinos M, Kim Soerensen, Kleber, Kristy Tillman, Kurt Varner, Kyle, Kyle Bennett, Kyle Kelly, len, John Lally, Lance Q, Larry Chen, Laura Martini, Jung Young Lee, Leonard Shek, Leonidas, Alexa Roman, Lingjing, Leslie Muller, Logan Hartline, Lorenza Ramírez, Loretta, Ludvik Herrera, Luis Madureira, Macy Nguyen, Gabriel Mac, Brandon, Dan Baciu, James, Marco Klein, Tino Klähne, George Theo, Alejandro Marin, Marc Posch, Marc Anderson, Marc, Maria, Marilyn, Mario Delgado, Marion Gillet, Marlena, Mart Maasik, Marta Fernandez, Martin Willers, Martina Gobec, Matt, Matt Murray, Matthew, Matti Parviainen, Mattias Wikman, Matt Kanaracus, Maureen Hanratty, M. Stanley, Maurizio, Ryan McLaughlin, Randy J Hunt, Ron Shaw, Mel Choyce, Meredith Schulz, Kevin Meyer, Matthew, Michael Jennings, Michael Margolis, Michelle Kim, Mike Brooks, Mike Flynn, Mike Gottschalk, Milan Kocic, Ashley-ziyi, Liu, Leigh Anne Miller, Jennifer Milne, Mindy Park, Mitch, MJ, Michelle Knoernschild, Mike Kruzeniski, Matt MacLaurin, Michele, Matt, Murat, Murilo Luciano, Andrew Fung, Emma, Niccolò Magnani, Nick, Noam Bernstein, Noelle Moseley, Anonymouse, Nelle Steele, Oswaldo Acosta, Okay Karadayılar, Olivia La Faire, Anggit Yuniar Pradito, Orkan Telhan, Ozlem, Paolo Lorini, Paddy, Paolo Villacarlos, Patrick de Jong, Patrick Durgin-Bruce, Patrik Beskow, Paul Genberg, Paul Astudillo, Paulo, Paulpod, Peter Cho, Pete Kinser, Peter Thielen, Phil Gilbert, Pierre-Denis Autric, Pierre Montana, Patricia L. Raufer, Aaron Poe, Colin Poindexter, Peter Sandberg, Philipa, Jay Fichialos, Rafael Jiménez, Rahul Dhide, Rasmus, Ray Besiga, P, Reem, Remy van der Geer, Renato Valdes, Maria Matveeva, Riccie, Rob Carson, Robert Suarez, Roberto, Roisin Markham, Roland Sailer, Romeu Biscaia Machado, Rose Kue, Rosalind Roth, Lampros Roussos, Roland-Philippe Kretzschmar, Roya Ramezani, Reed Reibstein, Ryan Rumsey, Rasam, Russell Haines, Russell Ong, Ruymán Ferrera Martín, Ryan Rosensweig, Saigesp, Saikat Dutta, Samantha Clark, Sami Niemelä, Sana Rao, Saneef Ansari, Santiago Camargo, Sarah W. Rose, Sarah Doody, Sarah Morris, Sarath, Satyam Kantamneni, Stuart Griffiths, Shannon Carter, Scott McManigal, Scott Zimmer, Shane, Sean McLeary, Sebastián Rial, Schaudhry, Sergio, Xi Liu, Shankar, Shauna, Shawn Johnson, Shelby Jones, Steven Hoober, Shubham Gupta, Mervin Ng, Siddhant Shah, Siong, Naushad, Justin Maxwell, Song, Sean Rooney, SS, Stacey, Stephen P. Anderson, Sudhindra V., Sundy Grubel, Sunil Malhotra, Surbhi Bindlish, Susana Branco, Suvonil Chatterjee, Suzanne Pellican, Sylvie, Sylvestre Lucia, Troels Nørlem, Tejas Bhalerao, Teo Choong Ching, Name, Thomas, Tom Foster, Tim Salau, Tim, Timm, Timoni West, Taylor Kirk, Trevor Lord, Tobias Baharan Marjo, Thomas Pavlak, Tracey Varnell, Switzin Twikirize, Tündi Szász, Tyler Hilker, Tyler Townley, Mark Uraine, Vandy Meares, Jasper Verplanken, Vincent, Vikram Rajagopalan, Vikram Sood, Vincent, Vivek Jain, Vytas, Wei, Wulf, Joseph Meersman, Christopher Lam, Wilbert Baan, Mable Wong, Will Copsey, Alexandra oliveira, Daniel Lin, Gainshin, Yazin Akkawi, Ng Yee Jie, Todd ZakiWarfel, Zeiber, Zishan Ashraf, and 500+ others who chose not to be listed here. Thank you to all of our contributors Kristy Tillman, Randy Hunt, Maria Giudice, Tom Berno, Kate Carmody, Andrew Crow, Audrey Liu, Bob Baxley, Bobby Goodlatte, Catherine Courage, Craig Villamor, Genevieve Conaty, Helena Price, Jackie Goldberg, Johanna Evans, Johnnie Manzari, Josh Brewer, Joshua Goldenberg, Kaaren Hanson, Malthe Sigurdsson, Marcos Weskamp, Mark Kawano, Matt MacQueen, Megs Fulton, Mike Kruzeniski, Morgan Knutson, Paco Vinoly, Paul Stamatiou, Robert Padbury, Ryan Donahue, Tom Suiter, Vanessa Cho, Wesley Yun
  • 46. 46@designersaccord What is Design? It’s about business. It’s about people. It’s about technology. It’s now about digital technology — which touches a lot of people. And it’s now about a lot of people unlike yourself since it is in the millions of people. Because it involves so many people today, design responsibly. Valerie Casey invites you to start a Creative Power Day in your community
  • 47. This presentation has been compiled for informational purposes only and should not be construed as a solicitation or an offer to buy or sell securities in any entity. The presentation relies on data and insights from a wide range of sources, including public and private companies, market research firms, and industry professionals. We cite specific sources where data are public; the presentation is also informed by non-public information and insights. This is the third publication of the Design In Tech report. We will post any updates revisions or clarifications at https://designintechreport.wordpress.com Please report any errors to @johnmaeda on Twitter. Thank you! John Maeda has minor equity positions as an investor in certain companies referenced in the presentation maedastudio.com/startups. Disclosure