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An Introduction To Chat Bots

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A brief introduction to the chat bot ecosystem.
(Presented at Oracle in May 2016)

My twitter: twitter.com/soganmageshwar

Published in: Technology
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An Introduction To Chat Bots

  1. 1. An Introduction To Chat Bots
  2. 2. Once-in-decade paradigm shift 2
  3. 3. Smart Messaging Platform Evolving messaging space Big 4 social networks: • Twitter • Facebook • LinkedIn • Instagram Big 4 messaging apps • WeChat • Viber • WhatsApp • FB Messenger 3
  4. 4. The problem with apps • App discovery is difficult in a crowded app store • User Acquisition costs are high • Average user uses <10 different apps per week 4
  5. 5. Smart Messaging Platform BOTS ARE THE NEW APPS
  6. 6. 6 ? Messaging Apps are opening their APIs
  7. 7. Smart Messaging Platform 7 WHAT IS A CHAT BOT?
  8. 8. Chatbot ecosystem • Think of a bot as just another user. • Bot can be invited to a group and post messages with the help of keywords. • Bots have many of the same qualities as their human counterparts: • profile photos • names • can be direct messaged or mentioned • can post messages • upload files etc. 8
  9. 9. 9
  10. 10. How chat bots work Chat bots can be classified into two types: • Functions based on AI • Functions based on rules 10
  11. 11. Artificial Intelligence Bots 11
  12. 12. Rule-based bots • No artificial intelligence • Trained to do one thing • As smart as it is programmed to be • Communicates in a structured manner 12
  13. 13. Examples of good bots • Where 13
  14. 14. Examples of good bots • Hi Poncho 14
  15. 15. Examples of good bots • Hi Poncho 15
  16. 16. Examples of bots • Esther 16
  17. 17. Smart Messaging Platform Tips to build a well-behaved chat bot • Always introduce yourself • Never leave a user hangin’ • Account for typos • Give easy access to ‘help’ • Offer levels of customization 17
  18. 18. Gupshup is the leading bot building platform 18
  19. 19. Gupshup offers tools for the entire bot lifecycle 19
  20. 20. DEMO 20

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