DevOps Day Jakarta Day 1 Continuous Delivery to Continuous Operations, DevOps & SRE = Continuous Culture by Dheeraj Nayal

1. Continuous Delivery to Continuous Operations
DevOps & SRE = Continuous Culture
Dheeraj Nayal
Global Community Ambassador
DevOps Institute
USA

2. Global Community Ambassador
& Region Head – APJ Region
at DevOps Institute
Wide range of IT Training & Education
domain experience
Frequent Presenter, Organizer & Speaker at
Local & International events
DevOps enthusiasts by
@DheerajNayal23

3. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated
The DevOps Institute (DOI) is a global, open
continuous learning community dedicated to
advancing the human elements of DevOps
success.
Our mission is based on a framework of skills,
knowledge, ideas and learning (SKIL) that
practitioners need to advance DevOps and
their careers. All of our work, including
accreditations, research, events and
continuous learning programs – is focused on
providing the “know-how” to make DevOps
possible & successful.
About DevOps Institute
www.devopsinstitute.com

4. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated
CHALLENGES for
Organizations in
2019
By 2023, 90 percent of DevOps initiatives
will fail to meet expectations due to the
cultural issues, rather than technical
reasons, according to research from Gartner
Research Director George Spafford.

5. Why DevOps initiative is FAILING?
FOCUS has been
largely on
AUTOMATION

6. Top Leaders & Enterprises are now talking about
Modern IT

7. Test
Code and Commit
Continuous
Integration
Change
Build and Configure
Release
Configuration
Capacity
Availability
Continuity
Security
Stage
Release
Change
Knowledge
Event
SLM
Incident
Problem
Knowledge
SLM
Event
Continuous
Delivery/Deployment
Service
Operation
Service
Strategy
Service Design
Service Transition
Scrum
Site Reliability
Engineering
Agile IT is a System of Systems
Site Reliability
Engineering (SRE) ensures
that value is delivered to
the customer every day.

8. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated
DevOps has evolved

9. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated© DevOps Institute unless otherwise stated

10. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated
Continuous Integration
Continuous Testing
Continuous Delivery
Continuous Operations
(SRE)CONTINUOUS VALUE CREATION
DEPENDS ON CONTINUOUS CULTURE
DevOps

11. DevOps & Site Reliability Engineering

12. What is Site Reliability Engineering?
An innovative approach to Operations as an engineering practice.

13. What is Site Reliability Engineering?
• Originated at Google in 2013
• Framework for operating
large scale systems reliably
• Puts an engineering focus on
operations
• Allocates only 50% of time to
actual operations work
• Allocates 50% of time to
proactive improvements
• Focus on running systems in
Productions
“SRE is what happens when you ask a Software
Engineer to design an operations functions”

14. SRE reduces
Product
Lifecycle friction

15. Site Reliability Engineering Principles
• SREs must operate under Service Level
Objectives (SLOs) with consequences (Much
like IT Ops/ITIL)
• SREs must have time to make tomorrow
better than today
• SRE teams must have the ability to regulate
their own workload (much like Agile/Scrum
teams)
• Failure is a continuous improvement
opportunity (much like DevOps Third Way)
*Image used in permission from Google

16. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated
Agile
SM
ITIL
Lean
Kanban
Scrum
Agile Service Management Supports SRE
Adapts Agile practices to ITSM process design
Implements service management in small, integrated
increments
Ensures ITSM processes reflect Agile values from initial
design through CSI
Encourages “minimum viable” and “just enough”
processes to increase speed and conformance
Agile Service Management does not reinvent ITSM – it modernizes the approach.
Agile Service Management (Agile SM) ensures that ITSM processes reflect Agile values and are designed with
“just enough” control and structure in order to effectively and efficiently deliver services that facilitate customer
outcomes when and how they are needed.
Source: Agile Service Management Guide
16

17. Continuous Delivery to
Continuous Operations
DevOps & SRE =
Continuous Culture

18. Culture doesn’t drive people; people drive culture
Diagram adapted from “Fundamentals of Strategy” by G. Johnson, R. Whittington, and K. Scholes. Published by Pearson Education, 2012.

19. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated
Before You Can Change Culture,
You Have to Understand Culture

20. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated
The values and behaviors that contribute to the unique social
and psychological environment of an organization.
www.businessdictionary.com
“You can’t directly change culture.
But you can change behavior, and behavior becomes culture.”
Lloyd Taylor

21. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated
© 2013 Simon Sinek, Inc.
Purpose, cause, belief
Reason organization exists
What sets you apart
Products and services
What is your
organization’s “why”?

22. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated
Characteristics of a Healthy IT Culture
Shared vision, goals and incentives
Open, honest, two-way
communication
Collaboration
Pride of workmanship
Respect
Trust
Transparency
Continuous improvement
Experimentation
Intelligent risk taking
Learning and practicing
Data-driven
Safe
Reflection
Recognition
Organizational culture is one of the strongest predictors of both IT
performance and overall performance of the organization.

23. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated
Shifting Thoughts and Behaviors
From
IT focus (inside-out)
Silos
Command and control
Task-oriented
Blame
Reactive
Content
Resistant
Low trust
To
Customer focus (outside-
in)
Cross-functional teams
Collaborative
Outcome-oriented
Responsibility
Proactive
Courageous
Flexible
High trust
Real culture change takes time. It must be incremental and performed at a realistic pace.

24. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated
You can’t change people; they can only
change themselves
Change almost always takes longer and costs
more than expected
Stakeholder involvement is critical
People who participate in what and how to
change decisions are far more likely to accept
change
People typically don’t resist their own ideas.
Source: The ITSM Process Design Guide

25. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated
Encourage Collaborative Relationships
Collaboration
Is voluntary (ideally)
Involves sharing
Responsibility for outcomes
Resources
Requires cooperation, respect
and trust
Requires participation
Providing feedback
Identifying and solving problems
Learning and sharing knowledge
and expertise
Sharing and even swapping
responsibilities
Making and keeping realistic
commitments
Collaboration involves people jointly working with others towards a common
goal and respecting each other’s expertise and opinions. In a collaborative
environment, each person’s contribution is valued.
What’s the difference between collaboration and communication?

26. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated
Empower New Behaviors
Improve communication and
collaboration practices and shared
tools
Create a common vocabulary
Job shadowing
Cross-skilling
Immersion experiences
Team building
Communities of practice
Internal DevOps Days
Game days (hackathons)
Simulations
Social-media style idea sharing
and problem solving
Sharing between peers, organizations and industries is a
crucial factor in the growth and acceptance of DevOps.

27. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated
DevOps and SRE are Two Sides of the Same Cultural Coin
DevOps
An integrated set of pre-
production practices that support
faster and more frequent software
delivery
Includes software development,
testing, security, infrastructure and
deployment
Has a strong cultural element
Most activities are pre-production
Site Reliability Engineering
An integrated set of practices that
supports operating large systems
reliably at scale
Includes the management of
service levels, incidents, error
budgets and problems
Is an actual job role that is both
reactive and proactive
Most activities are post-production

28. Modern IT requires Multi-dimensional Professionals to succeed
Continuous Learning Path is the “KEY”

29. DevOps & SRE roles and skills demand is soaring
Download your personalized copy of the full report from www.devopsinstitute.com

30. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated© DevOps Institute unless otherwise stated 30
Which Roles Are Being Hired?
39%
29%
22%
18%
17%
17%
16%
15%
13%
10%
10%
N=812
Job Titles
% of respondents
who hired for
these job titles

31. Modern IT requires Multi-Dimensional Professionals
Continuous Learning Path is the “KEY”

32. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to
make a type specimen book. It was popularised in the 1960s with the release of Letraset sheets containing Lorem
Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated© DevOps Institute unless otherwise stated 32

33. Thank You
DevOpsInstitute.com
Dheeraj Nayal
dheeraj@devopsinstitute.com
@DheerajNayal23