Upskilling: Enterprise DevOps Skills Report Results!

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the
industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type
and scrambled it to make a type specimen book. It was popularised in the 1960s with the release of
Letraset sheets containing Lorem Ipsum passages, and more recently with publishing software.
© DevOps Institute unless otherwise stated
Upskilling: Enterprise DevOps
Skills Report Results!

© Electric Cloud | electric-cloud.com
The Speakers
Eveline Oehrlich
Research Director
@eoehrlich
Jayne Groll
CEO, DevOps Institute
@jaynegroll

Important Ingredients to “Do the DevOps!”
TOOLSPEOPLE PROCESS
Spirit of Continuous Improvement

AS RELEASES BECOME MORE FREQUENT,
PEOPLE CAN BECOME OVERWHELMED

Electric Cloud University (powered by DOI)
• Subscription-Based Training and Certification, in partnership w/DOI
• Practitioner-focused content to help accelerate success
• Mix of DevOps and Electric Cloud Product Topics
• Delivered Online and Onsite, LMS to track progress

About DevOps Institute
The DevOps Institute (DOI) is the
Association for DevOps Professionals that
encourages continuous learning as a
lifestyle. Members have global access to the
most innovative, inspirational and
transformational DevOps networking and
career growth opportunities.
Discover more about DOI at...
https://devopsinstitute.com/about/.

Transformation History
1st, 2nd, 3rd
Revolution
Digital
Revolution
4th
Revolution
• Cloud, IoT, …
• Speed and quality of service
• Customer experience
• AI, robotics, machine learning, …
• Advanced working and living
• Society experience
• Steam, water, power,
electronics, IT,…
• Quality of life
• Government and
companies experience

Employment Trends Worldwide
• Global workforce changes
• Socio-economic drivers (nature of work, ageing, middle class
emerging…)
• Technological drivers (mobile internet, cloud, processing power,
big data)
• Skill stability
• Business model changes cause skill set disruption
• Technology is shortening the employees shelf-life of existing
skills
Source: World Economic Forum, 2019

The Good News

The Challenges

But …DevOps Jobs in 2019 Are In Hot
Demand
Glassdoor
Top 10 notable tech toles in demand
Robert Half
Seventh most wanted professional
Source: Glassdoor, Robert Half, 2019

The 2019 Race For DevOps Hiring Is On
Question:What steps is your organization taking, or planning to take, to expand the DevOps team(s)?
15%
22%
15%14%
10%
22%
6%
No plans to hire
Currently recruiting externally
Currently recruiting internally
Plan to recruit within 12 month
Completed recruiting cycle
Don't know
N/A
37% currently hiring
N=872

The DevOps Engineer:
The Most Popular Title
39%
29%
22%
18%
17%
17%
16%
15%
13%
10%
10%
D
E
V
O
P
S
E
N
G
IN
E
E
R
/M
A
N
A
G
E
R
S
O
F
T
W
A
R
E
E
N
G
IN
E
E
R
D
E
V
O
P
S
C
O
N
S
U
LT
A
N
T
T
E
S
T
E
N
G
IN
E
E
R
A
U
T
O
M
A
T
IO
N
A
R
C
H
IT
E
C
T
IN
F
R
A
S
T
R
U
C
T
U
R
E
E
N
G
IN
E
E
R
C
I/C
D
E
N
G
IN
E
E
R
S
Y
S
T
E
M
A
D
M
IN
IS
T
R
A
T
O
R
R
E
LE
A
S
E
E
N
G
IN
E
E
R
/M
A
N
A
G
E
R
S
IT
E
R
E
LIA
B
ILIT
Y
E
N
G
IN
E
E
RD
O
N
'T
K
N
O
W
N=812
Job Titles
% of respondents
who hired for
these job titles

DevOps Requires T-Shaped Professionals

Skill Categories
DevOps
Skills
Functional
Know-how
Process
Skills
Soft
Skills
Technical
Skills

Knowledge Vs. Skill Vs. Ability
Knowledge Skill Ability
Definition Knowledge is the
practical and/or
theoretical
understanding of
a topic.
Skill are the
things one
learns through
training and/or
through
experience.
Ability is the
level of being
able to
perform, do or
deliver a task.
Obtained
through:
Learning, training,
experience.
Practicing,
learning.
Natural
capability.

Survey Demographics
- More than 1600 respondents
- NAR 30%, Europe 23%, LAR 8%, India 17%, APAC 8, China 1%

Survey participants represents a mix of company sizes
and roles
6%
3%
22%
17%
21%
23%
4%
1%
5%
C-level
Vice
President
Director or
Manager
Project or
Program Mgr.
Team
Lead
Individual
Contributor
Contractor
Human
Resource
Other
Respondent Profile:
Role Within Company (N=1,024)
Question: Which title below best describes your role within your company/organization today?
Question: Using the best estimate, how many employees work for your company/organization worldwide?
Question: What was your company's total revenue in 2017? (or fiscal year 2017)
28
13
14
41
2
26
7
5
5
4
5
15
5
30
20,000 or
more
5,000 to
19,999
1,000 to
4,999
Less than
4,999
Respondent Profile: Employees Worldwide (N= 1,244)
Don’t know
$2 B or
more
$2B to
more
than $1
B
$1 B to
more
than
$500 M
$500M
to more
than
250M
$250M
to more
than
$100 M
$100M
to more
than
$50 M
Less
than
$50M
Non-
profit
N/A
Respondent Profile: 2017 Total Company Revenue (N=1,085)

Survey participants represents a mix of IT environments
and teams
18%
45%
16%
14%
2%
0% 50%
70% or more of our
environment is legacy
We have a hybrid
environment (some
legacy/ some modern
e.g. cloud, server less,
etc.)
70% or more of our
environment is modern
(e.g. cloud, server less,
etc.)
We are almost all
modern (e.g. cloud,
server less, etc.)
N/A
Respondent Profile: Current state of
IT environment (N=993)
Question: How would you describe the current state of your IT environment?
NOTE: independent of what you are moving towards
19%
27%
8%
10%
1%
2%
1%
3%
5%
4%
6%
1%
0% 5% 10% 15% 20% 25% 30%
IT Operations
Application Design & Development (including testing
team)
Infrastructure (network, storage, servers, etc.)
Cloud
Mainframe
Service Desk or Service Support
Security
Quality Assurance
Office of CIO or CTO
Project Management Office (PMO)
Business Team
Human Resources
Respondent Profile: IT Role (N=993)
Question: To which specific role or team do you belong to?

Research Findings

The Current State Of DevOps
1% Consciously avoiding DevOps
1% Previously attempted and failed
8% N/A
N=914 Planning To Adopt In
The Future
11%
Planning Stage
15%
Project Level Adoption
43%
Enterprise Adoption
19%

DevOps As An Automator
Question: How would you rate the importance of the following categories of skills for your DevOps team member?
15%
26%
28%
42%
53%
55%
57%
49%
53%
57%
52%
42%
42%
39%
36%
21%
15%
6%
5%
3%
4%
SPEC IFIC C ERTIFIC A TIO N S
BU SIN ESS SKILLS
SPEC IFIC A U TO M A TIO N TO O LS
FU N C TIO N A L K N O W LED G E (E.G . O PS, A D & D ,
IN FRA , N ETW O RK , STO RA G E, ETC .)
SO FT SK ILLS
PRO C ESS SK ILLS A N D K N O W LED G E
A U TO M A TIO N SK ILLS
Very Important (Must-have) Important (Nice-to-have) Not Important (Optional)N=748

Skill Categories:
Differences Of Perspectives Of “Must-have”
Skill category C-Suite selected
“Must-have”
Management
selected “Must-
have”
Individual Contributor
selected “Must-have”
Process skills and
knowledge
54% 58% 50%
Automation skills 71% 58% 56%
Functional
knowledge
31% 35% 44%
Specific automation
tools
29% 30% 20%
Specific
certifications
14% 16% 8%
Business skills 43% 30% 22%
Soft skills 69% 55% 44%

Process Skills In DetailsQuestion: How would you rate the importance of the (following) process and framework skills for a DevOps team member?
15%
16%
25%
32%
36%
39%
40%
41%
45%
45%
46%
50%
51%
53%
57%
54%
52%
48%
50%
47%
50%
49%
35%
34%
22%
11%
10%
9%
12%
8%
8%
4%
5%
PRO JEC T M A N A G EM EN T EXPERIEN C E A N D /O R
C ERTIFIC A TIO N (E.G . PM P, C A PM , C SM , PRIN C E2, …
PRO G RA M M A N A G EM EN T EXPERIEN C E A N D /O R
C ERTIFIC A TIO N (EXA M PLES A RE PG M , M SP)
ITIL (BA SIC O R A D V A N C ED )
EXPERIEN C E W ITH PERFO RM A N C E TU N IN G A N D
M O N ITO RIN G
SC RU M (BA SIC O R A D V A N C ED )
SYSTEM TH IN K IN G
EXPERIEN C E W ITH TEST D RIV EN D EPLO YM EN T
C O N C EPTS A N D M ETH O D S
A G ILE (E.G . C SM /C SPO /C SD O R PSM /PSPO /PSD )
EXPERIEN C E W ITH SO U RC E C O N TRO L M O D ELS
A N D PRO C ESSES
U N D ERSTA N D IN G O F PRO C ESS FLO W A N D
A N A LYSIS
SO FTW A RE D EV ELO PM EN T LIFE C YC LE
Very Important (Must-have) Important (Nice-to-have) Not Important (Optional)
Respondent Profile: Survey Responses (N=687)
N=687

Soft Skills Must-Have’s
31%
35%
37%
38%
38%
39%
43%
44%
49%
51%
65%
65%
69%
72%
76%
78%
60%
55%
54%
53%
53%
54%
46%
47%
47%
44%
33%
34%
29%
25%
22%
20%
9%
11%
9%
9%
9%
8%
11%
9%
4%
4%
2%
1%
3%
2%
1%
2%
R I S K T A K I N G
V I S I O N A R Y
C A R E E R D E V E L O P M E N T
B U S I N E S S U N D E R S T A N D I N G
D I P L O M A C Y
L E A D E R S H I P
M U L T I - T A S K I N G
C U S T O M E R E X P E R I E N C E S K I L L S
E M P A T H Y
C R E A T I V I T Y
P E R S O N A L V A L U E C O M M I T M E N T
F L E X I B I L I T Y & A D A P T A B I L I T Y
S H A R I N G A N D K N O W L E D G E T R A N S F E R
I N T E R P E R S O N A L S K I L L S
P R O B L E M S O L V I N G
C O L L A B O R A T I O N A N D C O O P E R A T I O N
Very Im portant (Must-have) Important (Nic e-to- have) Not Im portant (Optional)
Question: How would you rate the importance of the following soft-skills?
N=698

Soft Skills:
Difference Of Perspectives Of “Must-have”
Soft Skill C-Suite selected
“Must-have”
Management
selected “Must-
have”
Collaboration & Cooperation 78% 80% 71%
Interpersonal Skills 73% 75% 62%
Customer Experience Skills 51% 49% 30%
Business Understanding 56% 39% 30%
Creativity 51% 55% 41%
Multi-tasking 49% 47% 38%
Flexibility & Adaptability 73% 70% 55%

Soft Skills:
Difference Of Perspectives Of “Must-have”
(cont.) Soft Skill C-Suite selected
“Must-have”
Management
selected “Must-
have”
Empathy 66% 57% 40%
Diplomacy 49% 33% 32%
Risk Taking 37% 29% 27%
Sharing & Knowledge Transfer 78% 70% 55%
Problem Solving 73% 70% 55%
Personal Value & Commitment 76% 66% 52%
Leadership 41% 39% 30%
Career Development 44% 36% 36%
Visionary 39% 36% 30%

DevOps Topology
Add-on responsibility of one or more members of
IT (ad hoc and not formalized)
On a project-by-project basis via DevOps service
team
Via a cross-functional team distributed among
different IT teams and business units
19
%
24
%
11
%
10
%
Via a central IT team which services multiple
AppDev teams
Via a dedicated central DevOps team which owns
governance
Other
3%
22
%
Question: How is your DevOps organization (or organizations) structured today?
NOTE: 11% N/A (meaning none of the
above met their org structure)
N=941

Functional Skills In Details
23%
24%
25%
26%
26%
31%
34%
41%
45%
45%
52%
58%
60%
57%
62%
57%
58%
54%
49%
49%
50%
44%
19%
16%
18%
13%
17%
11%
12%
10%
6%
5%
4%
0% 20% 40% 60% 80% 100% 120%
G O VERN AN C E, RISK AN D AU D ITS
D B SC H EM A S A N D SQ L K N O W LED G E
BU SIN ESS C O N TIN U ITY AN D /O R D ISASTER
REC O V ERY K N O W LED G E
N ETW O RK K N O W LED G E
EN TERPRISE A N D /O R BU SIN ESS A RC H ITEC TU RE
K N O W LED G E
TESTIN G K N O W LED G E
Q U ALITY ASSU RAN C E KN O W LED G E
A PPLIC A TIO N D EV ELO PM EN T & D ESIG N (SD LC )
SEC U RITY PRA C TIC ES
IT IN FRA STRU C TU RE K N O W LED G E
IT O PERA TIO N S K N O W LED G E
Question: How would you rate the importance of the following function skills for your DevOps team members?
N=728

Technical Skills In Details
11%
12%
16%
17%
19%
22%
27%
29%
55%
32%
47%
49%
52%
53%
56%
57%
55%
39%
57%
41%
35%
31%
29%
22%
16%
16%
6%
M AIN FRAM E KN O W LED G E
A RTIFIC IA L IN TELLIG EN C E BA SIC K N O W LED G E
U X D ESIG N
BIG D ATA BASIC KN O W LED G E
W O RK IN G K N O W LED G E W ITH IN M O BILITY A N D
M O BILE EN VIRO N M EN T
SPEC IFIC FRA M EW O RK S (E.G . .N ET, C SS, A JA X,
SO A )
EXPERIEN C E W ITH U I, W EB A N D M ID D LE TIER
SERV IC ES
A N A LYTIC A L K N O W LED G E
C LO U D PLA TFO RM A N D C LO U D EN V IRO N M EN T
K N O W LED G E (E.G . A W S, M S A ZU RE, G O O G LE)
Question: How would you rate the importance of the following technical skills for your DevOps team members?
(N=711)

Automation Tools

Top 15 Continuous
Delivery & Release
automation vendors to
know
(alphabetical order)
Vendor Name Solution Name
AppZero AppZero
BMC Release Lifecycle Management
CA Technologies (now part
of Broadcom)
CA Release Automation,
Continuous Delivery Automation,
Continuous Delivery Director
Chef Software Chef Software
Clarive Clarive
CloudBees CloudBees Core
CollabNet VersionOne
Electric Cloud Electric Flow
GoCD GoCD
Honeycomb Honeycomb
IBM IBM UrbanCode Deploy
Micro Focus Codar, Serena Deployment
Automation
Microsoft Visual Studio Team Services
Puppet Puppet
Red Hat Ansible Automation
N=667

• While functional and technical skills are important, they are not enough
• Understanding how to positively impact customer experience is critical
• Practice and “polish” your key soft skills every day
• Use your functional skills within DevOps; IT Ops, AD&D, security, quality
and testing together make up DevOps
• Automation skills mean you must understand what, when and how to
automate to add value
• Companies are cultivating DevOps teams from within, your chance is
now
• Be “expandable” and challenge yourself to become T-shaped
Conclusions

Join our Free
Continuous Learning Community
DevOpsInstitute.com

Upskilling: Enterprise DevOps Skills Report Results!

Recommended

Recommended

More Related Content

Similar to Upskilling: Enterprise DevOps Skills Report Results!

Similar to Upskilling: Enterprise DevOps Skills Report Results! (20)

More from DevOps.com

More from DevOps.com (20)

Recently uploaded

Recently uploaded (20)

Upskilling: Enterprise DevOps Skills Report Results!