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Optimize & Socialize
     for Better
Content Marketing



      @leeodden #cmworld
About Lee & TopRank Marketing
Attract – Engage – Convert




               @leeodden #cmworld
Enough About Me, What About You?

            Audience Poll:
        What Are Your Content
        Marketing Objectives?
        1. Awareness
        2. Engagement
        3. Direct Sales
        4. Something Else?



             @leeodden #cmworld
Ubiquitous Connectivity
“50 billion connected devices                     Create
 by 2020.”              Source: Ericcson, 2011

                                                 Consume

                                                 Publish

                                                 Interact

                                                 Transact


                 @leeodden #cmworld
51% of all time on the web
 is content consumption.
                   (AOL/Nielsen 2011)




    9 out of 10 B2B
  Marketers use content
   marketing tactics.
     (Content Marketing Institute/MarketingProfs 2012)




             @leeodden #cmworld
69%                                 47%
                  SEO                                Email



   76%                                                            35%

                      88%
                                                                  Syndication
    Display



78%                                                                   12%
Paid Search                                                         Content Shares


        of brand & agency marketers are
         using social media for content
                  distribution.
                      @leeodden #cmworld
              Source: State of Content Marketing, Outbrain 2012
Social Moves Content
                                                    70%        Increased presence
                                                               across platforms

                                                                  Increased frequency
                                                      59%         content publishing



                                                         50%          More robust
                                                                      social marketing mgt


                                                                   More robust
                                                       45%         social monitoring


                                                               More social
Source: eMarketer / Awareness Inc. 2012
                                                    33%        presence



                                          @leeodden #cmworld
Search is Undervalued, Yet
           Critical to Brand Campaigns                 eMarketer 8/12




   81%
 Perceptions
Are Influenced
 Weber Shandwick 2012
                            89%
                        Use Search for
                          Purchase
                         Fleishman-Hillard 2012
                                  @leeodden #cmworld
Marketers Are Using
Search        Social          Content




         @leeodden #cmworld
BUT, are they Integrated?

                            ?




       @leeodden #cmworld
Are they Optimized?

Contributed
  Articles
                                 Live Events   ?
               Case Studies


 Facebook                         Twitter


               Infographic


   Blogs                           Videos




                        @leeodden #cmworld
Optimized & Integrated Is Powerful
Customer Goals + Business Value              Meet Customer Needs
= Content Marketing Strategy                 = Achieve Business Outcomes


Blogs
Live Events
Contributed Articles

Twitter
Facebook
Videos
Infographic



                            @leeodden #cmworld
Persona
              “Jane Exec”                  Simple
            Influences CEO
              Goals: Fast,
            Save $, Service
                                      Content Alignment
awareness   interest     consideration      purchase      retention      advocacy



               Blog       Facebook       Email Offer   Tips Articles      Blog
   Fast
              Byline           PPC        Locator      Newsletter       Soc Net

                Ads            Blog         PPC         Loyalty          VIP
  Save $
               Press          Reviews     Discount     Community       Referral

                Ads            Blog         PPC         Loyalty          VIP
 Service
               Press          Reviews     Discount     Community       Referral

                              @leeodden #cmworld
Fast




@leeodden #cmworld
30 Content Marketing Tactics
   Article Marketing                    News Release
   Advertorial                          Online Magazines & Apps
   Blogging                             Podcasts
   Case Studies                         Print Magazines
                                         Print Newsletters
   Crowdsource
                                         Real-World Events
   Curate
                                         Research & Surveys
   Digital Newsletters
                                         Social Content
   eBooks                               Teleclass & Telecasts
   Email                                Traditional Media
   Interactive Games                    Videos
   Images & Infographics                Virtual Conferences
   Interactive Tools                    Webinars
   Microsites                           Wikis
   Mobile Applications                  White Papers
   Mobile Content                     Blog Post: tprk.us/30cmtactics
                            @leeodden #cmworld
To Optimize Isn’t Just About SEO




           @leeodden #cmworld
To Optimize Is Continuous

                           Hypothesis
                           Plan
                           Implement
                           Measure
                           Refine
                           Repeat


       @leeodden #cmworld
It’s Time to Re-Think “Optimization”
      Today’s digital world is complex,
        diverse, and changing fast.
       To “Optimize” is to know customers,
      technology and continuously adapt to
              reach business goals.
        Consumers are empowered by
        technology, expect more: user
          experience, speed, service.


               @leeodden #cmworld
To Optimize is Relevant to All
     Corporate Content
       and Objectives



               Public      Human      Customer
  Marketing
              Relations   Resources    Service




               @leeodden #cmworld
Content Optimization Triology




         @leeodden #cmworld
What’s Your
Customer’s Journey?

 Is it Optimized?

     @leeodden #cmworld
Traditional Sales Funnel

    Awareness

        Interest

          Consideration



            Purchase


       @leeodden #cmworld
Social Media & Content Lifecycle

                                                                                                   Newsletter
                        Social Ads
                 PPC                 Reviews                        Community
                                                                      Forum           Social Networks
         Email                           Blog
                                                        Website                           Blog
    Online Ads                             Media

                          consideratio
    awareness                                        purchase            retention          advocacy
                               n
                                 Direct Mail
                                      Email                 Store              FAQ
                 Word of Mouth                                                                   Promotions
                                                                     Knowledge Base
P
                                                Ecommerce
R    Radio
     TV
     Print




                                               @leeodden #cmworld
Operationalize Optimization
awareness      interest       consideration   purchase        retention         advocacy




                                               What stories                Make it
                           Goals,
   Audiences                                   will connect                easy to find
                           Topics
                                               you?                        & share




 Preferences              Search &            Editorial                   Social & SEO
 Pain Points              Social Data         Calendar,                   Networking,
 Behaviors                Sources             Repurpose                   PR, Linking


                                    @leeodden #cmworld
Optimize Customer Segments
    awareness           interest   consideration              purchase                retention               advocacy



                                               Align Topical Needs With Content

                                      Buying
                                                    Keywords             Social Topics                Content Type
                                       Cycle
                                   Awareness       broad             general issues               blog, byline, social
                 Stan
                                   Interest        category          investigative                video, social

                                                                                                  feature comparison,
                                   Consideration   comparison        demos
                                                                                                  reviews

     Customer Segment Pain         Purchase        transactional     referrals                    exclusive

          Points & Goals
                                   Retention       tips              connect with other users     be a resource
•     Save time
•     Save money                   Advocacy        supporting        participation                deliver as promised!
•     Dissatisfaction
•     Status
                                       @leeodden #cmworld
Optimized Content Matrix
awareness      interest     consideration          purchase           retention       advocacy




            Topical       Blog Post         Infographic       Video          Facebook Post
            Theme
                          Blog Post         Infographic       Video          Facebook Post

                          Blog Post         Infographic       Video          Facebook Post

                          Blog Post         Infographic       Video          Facebook Post

                          Blog Post         Infographic       Video          Facebook Post


                    Weave Themes Into Stories
                                @leeodden #cmworld
Social Topic Matrix
            Keyword 1      Keyword 2     Keyword 3   Keyword 4

Keyword A    Blog Post     Infographic     Video     News Release

Keyword B    Blog Post     Infographic     Video     News Release

Keyword C    Blog Post     Infographic     Video     News Release

Keyword D    Blog Post     Infographic     Video     News Release

Keyword E    Blog Post     Infographic     Video     News Release


                  Create a Topic Matrix

                         @leeodden #cmworld
Measuring Business Value
Social Content KPI’s                         Business Outcomes

•   Fans                                    • Share of Voice
•   Friends                                 • Improve Service
•   Followers                               • Shorter Sales
•   Comments                                  Cycles
•   Likes                                   • Increased Order
•   Google Plusses                            Quantity, Frequency
•   Links                                   • More Referrals
•   SERPs                                   • Lower Marketing
•   Search Traffic                            Costs
                                            • Grow Revenue
                                            • Improve Profits

                       @leeodden #cmworld
Let Me Tell You A Secret




  http://tprk.us/cmsecrets


                @leeodden #cmworld
Hey TopRank,
                     let’s partner!




@leeodden #cmworld
Cool! We’ll
              interview
                 CMW
               speakers




And make an
 e-book for
 attendees.




                  @leeodden #cmworld
Content Marketing Secrets
Objective: Grow Awareness of CMW & TopRank
by promoting CMW speakers & content
Audience: Attendees, Marketers, Speakers
Goals: Learn practical content marketing advice
Format: Interviews, e-book
Channels: Social, Email, Search



                 @leeodden #cmworld
 Create template (Thx CMI)
 Identify speakers
 Formulate questions
 Send out 20, eight question
 interviews


Replies?

One


                @leeodden #cmworld
We need to rethink this.

 We need to optimize
 our approach.



      @leeodden #cmworld
Solution? Simplify: One Question


  You're a secret agent on a mission and you're having a
  rendezvous with your agency contact after pulling a
  dangerous undercover operation. You now have a coveted
  secret. A content marketing secret. What secret for
  achieving success with content marketing will you share?
  The content marketing world depends on it!




                  @leeodden #cmworld
Replies?       29




  @leeodden #cmworld
10 Long Form
                Interviews
               Topical Matrix:
               B2B
               Enterprise
               SMB
               Tools
               Win budget
               Definition

@leeodden #cmworld
Planned Repurposing
      Individual Thought Leader Interviews            Articles

Enterprise   B2B           Enterprise   Enterprise   Top 10 B2B
SMB          Enterprise    SMB          SMB          Tactics
Tools        SMB           B2B          Tools
B2B          Tools         Tools        Win budget
Win budget   Win budget    Win budget   B2B

B2B          Tools         B2B          B2B          Top 10
Enterprise   B2B           Enterprise   Tools        Content
SMB          Enterprise    SMB          Enterprise   Marketing
Tools        SMB           Win budget   SMB          Tools
Win budget   Win budget    Tools        Win budget



                          @leeodden #cmworld
@leeodden #cmworld
Promotions:
                 Slideshare
                 Embedded in Blog Post
                 Email broadcast
                 Twitter
                 Facebook
                 Flickr
                 Pinterest
                 LinkedIn update
                 LinkedIn Inmails
                 Customized emails
                 to participants
                 Pre-written tweets
@leeodden #cmworld
@leeodden #cmworld
Initial Results (6 Days)
43,000+ views on Slideshare
1,000+ PDF downloads

5000+ visits of full interviews
3,300+ Retweets
200+ Facebook “likes”
130 G+
100+ inbound links



                          @leeodden #cmworld
1             Content & Media Discovery
                                       Audience?
                                       Goals?
                                       Search?
                                       Social?
Prospect   Journalist   Customer       Influences?

       “Real influence isn’t huge fan & follower counts,
       it’s niche communities that take action”

                         @leeodden #cmworld
2       Content & Media Consumption
What’s the narrative?
How will your content
persuade?
• Formats, Devices
• Social topics, keywords
• Editorial calendar
        “To stand out, your content should stand
        for something: unique & specific.”
                  @leeodden #cmworld
3       Content & Media Engagement
What kind of engagement
do your customers expect?
What topics will inspire
action along the customer
lifecycle?                        Prospect   Customer


      “Your community will be as interested in
      your content as the interest you show in
      the community.”
                  @leeodden #cmworld
Optimization is an Approach
                Set Goals


   Repeat                     Make a Plan


                ABO
    Refine                    Implement

                Monitor &
                Measure

             @leeodden #cmworld
Makes Sense, But…
Can We Really Do
      This?




  @leeodden #cmworld
Yes You Can




              You Can Do Anything!
              @leeodden #cmworld
With the
Right Plan




             OptimizeBook.com


        @leeodden #cmworld
Optimized Planning: WHAT & WHY

1. View of Search, Social &
Content from 360 Degrees

      2. Optimize Everywhere:
      Marketing & PR, B2B or B2C, SME or LE.

               3. Research, Audit & Listen

                   4. Set Goals, Create a Roadmap
                    @leeodden #cmworld
Optimized Implementation: HOW
                   Audience & Personas
               Keyword & Topic Research
                        Content Plan
                    Creation & Curation
                   Content Optimization
                     Social Networking
                             Promotion
                     Measure & Refine
          OptimizeBook.com
         @leeodden #cmworld
Optimized to Scale: WHO

         Assess your organization’s
         “optimization readiness” &
         identify training opportunities.



           Make integrated search,
           social & content marketing
           part of your processes.

       OptimizeBook.com

      @leeodden #cmworld
Optimize Is A
State of Mind




  @leeodden #cmworld
Thank You!

                        lee@toprank.org


tprk.us/cmsecrets
                                                           OptimizeBook.com
                      TopRankMarketing.com
                         TopRankBlog.com

                    Consulting – Speaking – Partnerships
                               1-877-872-6628

                            @leeodden #cmworld

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  • 12. Optimized & Integrated Is Powerful Customer Goals + Business Value Meet Customer Needs = Content Marketing Strategy = Achieve Business Outcomes Blogs Live Events Contributed Articles Twitter Facebook Videos Infographic @leeodden #cmworld
  • 13. Persona “Jane Exec” Simple Influences CEO Goals: Fast, Save $, Service Content Alignment awareness interest consideration purchase retention advocacy Blog Facebook Email Offer Tips Articles Blog Fast Byline PPC Locator Newsletter Soc Net Ads Blog PPC Loyalty VIP Save $ Press Reviews Discount Community Referral Ads Blog PPC Loyalty VIP Service Press Reviews Discount Community Referral @leeodden #cmworld
  • 15. 30 Content Marketing Tactics  Article Marketing  News Release  Advertorial  Online Magazines & Apps  Blogging  Podcasts  Case Studies  Print Magazines  Print Newsletters  Crowdsource  Real-World Events  Curate  Research & Surveys  Digital Newsletters  Social Content  eBooks  Teleclass & Telecasts  Email  Traditional Media  Interactive Games  Videos  Images & Infographics  Virtual Conferences  Interactive Tools  Webinars  Microsites  Wikis  Mobile Applications  White Papers  Mobile Content Blog Post: tprk.us/30cmtactics @leeodden #cmworld
  • 16. To Optimize Isn’t Just About SEO @leeodden #cmworld
  • 17. To Optimize Is Continuous  Hypothesis  Plan  Implement  Measure  Refine  Repeat @leeodden #cmworld
  • 18. It’s Time to Re-Think “Optimization” Today’s digital world is complex, diverse, and changing fast. To “Optimize” is to know customers, technology and continuously adapt to reach business goals. Consumers are empowered by technology, expect more: user experience, speed, service. @leeodden #cmworld
  • 19. To Optimize is Relevant to All Corporate Content and Objectives Public Human Customer Marketing Relations Resources Service @leeodden #cmworld
  • 20. Content Optimization Triology @leeodden #cmworld
  • 21. What’s Your Customer’s Journey? Is it Optimized? @leeodden #cmworld
  • 22. Traditional Sales Funnel Awareness Interest Consideration Purchase @leeodden #cmworld
  • 23. Social Media & Content Lifecycle Newsletter Social Ads PPC Reviews Community Forum Social Networks Email Blog Website Blog Online Ads Media consideratio awareness purchase retention advocacy n Direct Mail Email Store FAQ Word of Mouth Promotions Knowledge Base P Ecommerce R Radio TV Print @leeodden #cmworld
  • 24. Operationalize Optimization awareness interest consideration purchase retention advocacy What stories Make it Goals, Audiences will connect easy to find Topics you? & share Preferences Search & Editorial Social & SEO Pain Points Social Data Calendar, Networking, Behaviors Sources Repurpose PR, Linking @leeodden #cmworld
  • 25. Optimize Customer Segments awareness interest consideration purchase retention advocacy Align Topical Needs With Content Buying Keywords Social Topics Content Type Cycle Awareness broad general issues blog, byline, social Stan Interest category investigative video, social feature comparison, Consideration comparison demos reviews Customer Segment Pain Purchase transactional referrals exclusive Points & Goals Retention tips connect with other users be a resource • Save time • Save money Advocacy supporting participation deliver as promised! • Dissatisfaction • Status @leeodden #cmworld
  • 26. Optimized Content Matrix awareness interest consideration purchase retention advocacy Topical Blog Post Infographic Video Facebook Post Theme Blog Post Infographic Video Facebook Post Blog Post Infographic Video Facebook Post Blog Post Infographic Video Facebook Post Blog Post Infographic Video Facebook Post Weave Themes Into Stories @leeodden #cmworld
  • 27. Social Topic Matrix Keyword 1 Keyword 2 Keyword 3 Keyword 4 Keyword A Blog Post Infographic Video News Release Keyword B Blog Post Infographic Video News Release Keyword C Blog Post Infographic Video News Release Keyword D Blog Post Infographic Video News Release Keyword E Blog Post Infographic Video News Release Create a Topic Matrix @leeodden #cmworld
  • 28. Measuring Business Value Social Content KPI’s Business Outcomes • Fans • Share of Voice • Friends • Improve Service • Followers • Shorter Sales • Comments Cycles • Likes • Increased Order • Google Plusses Quantity, Frequency • Links • More Referrals • SERPs • Lower Marketing • Search Traffic Costs • Grow Revenue • Improve Profits @leeodden #cmworld
  • 29. Let Me Tell You A Secret http://tprk.us/cmsecrets @leeodden #cmworld
  • 30. Hey TopRank, let’s partner! @leeodden #cmworld
  • 31. Cool! We’ll interview CMW speakers And make an e-book for attendees. @leeodden #cmworld
  • 32. Content Marketing Secrets Objective: Grow Awareness of CMW & TopRank by promoting CMW speakers & content Audience: Attendees, Marketers, Speakers Goals: Learn practical content marketing advice Format: Interviews, e-book Channels: Social, Email, Search @leeodden #cmworld
  • 33.  Create template (Thx CMI)  Identify speakers  Formulate questions  Send out 20, eight question interviews Replies? One @leeodden #cmworld
  • 34. We need to rethink this. We need to optimize our approach. @leeodden #cmworld
  • 35. Solution? Simplify: One Question You're a secret agent on a mission and you're having a rendezvous with your agency contact after pulling a dangerous undercover operation. You now have a coveted secret. A content marketing secret. What secret for achieving success with content marketing will you share? The content marketing world depends on it! @leeodden #cmworld
  • 36. Replies? 29 @leeodden #cmworld
  • 37. 10 Long Form Interviews Topical Matrix: B2B Enterprise SMB Tools Win budget Definition @leeodden #cmworld
  • 38. Planned Repurposing Individual Thought Leader Interviews Articles Enterprise B2B Enterprise Enterprise Top 10 B2B SMB Enterprise SMB SMB Tactics Tools SMB B2B Tools B2B Tools Tools Win budget Win budget Win budget Win budget B2B B2B Tools B2B B2B Top 10 Enterprise B2B Enterprise Tools Content SMB Enterprise SMB Enterprise Marketing Tools SMB Win budget SMB Tools Win budget Win budget Tools Win budget @leeodden #cmworld
  • 40. Promotions: Slideshare Embedded in Blog Post Email broadcast Twitter Facebook Flickr Pinterest LinkedIn update LinkedIn Inmails Customized emails to participants Pre-written tweets @leeodden #cmworld
  • 42. Initial Results (6 Days) 43,000+ views on Slideshare 1,000+ PDF downloads 5000+ visits of full interviews 3,300+ Retweets 200+ Facebook “likes” 130 G+ 100+ inbound links @leeodden #cmworld
  • 43. 1 Content & Media Discovery  Audience?  Goals?  Search?  Social? Prospect Journalist Customer  Influences? “Real influence isn’t huge fan & follower counts, it’s niche communities that take action” @leeodden #cmworld
  • 44. 2 Content & Media Consumption What’s the narrative? How will your content persuade? • Formats, Devices • Social topics, keywords • Editorial calendar “To stand out, your content should stand for something: unique & specific.” @leeodden #cmworld
  • 45. 3 Content & Media Engagement What kind of engagement do your customers expect? What topics will inspire action along the customer lifecycle? Prospect Customer “Your community will be as interested in your content as the interest you show in the community.” @leeodden #cmworld
  • 46. Optimization is an Approach Set Goals Repeat Make a Plan ABO Refine Implement Monitor & Measure @leeodden #cmworld
  • 47. Makes Sense, But… Can We Really Do This? @leeodden #cmworld
  • 48. Yes You Can You Can Do Anything! @leeodden #cmworld
  • 49. With the Right Plan OptimizeBook.com @leeodden #cmworld
  • 50. Optimized Planning: WHAT & WHY 1. View of Search, Social & Content from 360 Degrees 2. Optimize Everywhere: Marketing & PR, B2B or B2C, SME or LE. 3. Research, Audit & Listen 4. Set Goals, Create a Roadmap @leeodden #cmworld
  • 51. Optimized Implementation: HOW Audience & Personas Keyword & Topic Research Content Plan Creation & Curation Content Optimization Social Networking Promotion Measure & Refine OptimizeBook.com @leeodden #cmworld
  • 52. Optimized to Scale: WHO Assess your organization’s “optimization readiness” & identify training opportunities. Make integrated search, social & content marketing part of your processes. OptimizeBook.com @leeodden #cmworld
  • 53. Optimize Is A State of Mind @leeodden #cmworld
  • 54. Thank You! lee@toprank.org tprk.us/cmsecrets OptimizeBook.com TopRankMarketing.com TopRankBlog.com Consulting – Speaking – Partnerships 1-877-872-6628 @leeodden #cmworld

Editor's Notes

  1. Content MarketingSearch, social media and content marketing are converging, and consumers are using numerous ways to discover, consume and act on content. In this session, you’ll learn how to use content marketing best practices to design information that inspires audiences to share, buy and recommend your brand.Key Points:Learn the framework for an optimize and socialize approach to content marketingUnderstand the framework for optimizing across the customer lifecycleKnow the difference between KPIs and business outcomes for web and social measurementConnect with Lee:http://twitter.com/leeoddenhttp://www.toprankmarketing.comhttp://www.toprankblog.comhttp://optimizebook.com
  2. Long time content marketing expert Lee Odden is the CEO of TopRank Online Marketing, editor at TopRankBlog.comand Author of the new book, Optimize: How to Attract and Engage More Customers by Integrating SEO, Social Media and Content Marketing published by Wiley.  He's been cited in the New York Times, Forbes, The Economist and The Wall Street Journal for his content marketing and PR expertise and writes a Social Media Marketing column for ClickZ.  Lee has worked with hundreds of companies developing strategic search, social and content marketing programs and speaks internationally on the convergence of internet marketing, PR and new media.
  3. http://www.ericsson.com/news/110214_more_than_50_billion_244188811_c
  4. http://blog.outbrain.com/2012/03/state-of-content-marketing-2012.html
  5. http://www.emarketer.com/Article.aspx?R=1008790&ecid=a6506033675d47f881651943c21c5ed4
  6. http://fleishmanhillard.com/2012/01/31/2012-digital-influence-index-shows-internet-as-leading-influence-in-consumer-purchasing-choices/http://www.emarketer.com/Article.aspx?R=1009241search results influence consumers’ perceptions about a company, according to 81% of the respondents worldwide in a November 2011 study from PR agency Weber Shandwick.
  7. http://www.toprankblog.com/2011/06/content-marketing-definition-tactics/
  8. AlgorithmsPandasPenginshttp://media.photobucket.com/image/panda+banksy+/MrPacMan36/Banksy%20Panda/BanksysPanda.pnghttp://coloringpages101.com/printable_page/7596/Penguin/Angrypenguinrev1.aspx
  9. Single content object vs. connected ideas across content & social mediaThemes and narrative across media typesOptimize and socialize
  10. Single content object vs. connected ideas across content & social mediaThemes and narrative across media typesOptimize and socialize
  11. https://www.marketingsherpa.com/barrier.html?ident=31928
  12. Add Slideshare logo over YouTube
  13. Flickr images:http://www.flickr.com/photos/toprankblog/sets/72157631336598442/Pinterest images:http://pinterest.com/leeodden/29-secrets-about-content-marketing-the-undercover-/