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Consumer rights-responsibilities dr c-thana 2019
This document outlines consumer rights and responsibilities. It discusses the Consumer Bill of Rights established by President John F. Kennedy in 1962, which included the rights to safety, information, choice, and being heard. It also describes additional consumer rights established by the United Nations in 1985, such as the rights to redress, consumer education, a healthy environment, and having basic needs met. The document provides explanations of each right and associated responsibilities of consumers. It concludes by describing LifeSmarts, an educational program that teaches teens and tweens about consumer and financial topics.
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Consumer rights-responsibilities dr c-thana 2019
- 1. Consumer Rights & Responsibilities 1Dr.C.Thanavathi
- 2. 22 LifeSmarts is aprogram of the National Consumers League 2 Dr.C.Thanavathi
- 3. “The best consumeris the educated consumer.” 3 Dr.C.Thanavathi
- 4. The Consumer Billof Rights In 1962, President John Kennedy spoke to Congress. This call to action resulted in the Consumer Bill of Rights. 4 Dr.C.Thanavathi
- 5. John Kennedy, 1962 5Dr.C.Thanavathi
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- 7. Consumer Rights The rightto…. Safety Information Choice Be Heard Redress Education A Healthy Environment Have Basic Needs Met But what do they all mean….? 7 Dr.C.Thanavathi
- 8. The Right toSafety Protection against dangerous goods and services. 8 Dr.C.Thanavathi
- 9. Safety Responsibilities Use productsand services appropriately and for their intended purpose Read and follow directions 9 Dr.C.Thanavathi
- 10. Grantee & warantee 10Dr.C.Thanavathi
- 11. The Right toBe Informed Reliable sources of information about product or service performance, quality and price 11 Dr.C.Thanavathi
- 12. Informed Responsibilities Seek information beforepurchasing Use information to make decisions about where and what to purchase 12 Dr.C.Thanavathi
- 13.
- 14. The Right toChoose A selection of options when purchasing goods and services 14 Dr.C.Thanavathi
- 15. Choice Responsibilities Use purchasingpower to promote fair business practices Support laws that encourage fair competition in the marketplace 15 Dr.C.Thanavathi
- 16. The Right toBe Heard Voice complaints about products, services and business practices Expect to have your concerns addressed by business and government 16 Dr.C.Thanavathi
- 17. Being Heard Responsibilities Speakup when you have a problem or concern Support rules and regulations that are consumer friendly 17 Dr.C.Thanavathi
- 18. The United Nations Guidelinesfor Consumer Protection In 1985 the United Nations Assembly adopted eight basic consumer rights.These included the original four consumer rights signed into law by JFK, plus four additional rights intended to strengthen consumer protection worldwide. 18 Dr.C.Thanavathi
- 19. The Right toRedress Fair settlement of legitimate disputes 19 Dr.C.Thanavathi
- 20. Redress Responsibilities Ask forreasonable and fair settlement 20 Dr.C.Thanavathi
- 21. The Right toConsumer Education Seek information and skills needed to make informed decisions Monitor new rules and regulations for the marketplace 21 Dr.C.Thanavathi
- 22. Consumer Education Responsibilities Findand use consumer information Stay informed about marketplace rules and regulations Carefully evaluate consumer choices 22 Dr.C.Thanavathi
- 23.
- 24. The Right toa Healthy Environment Live and work in an environment that does not threaten well-being Business should not pollute the air, earth or water 24 Dr.C.Thanavathi
- 25. Environment Responsibilities Become awareof environmental concerns Speak out for the environment Reduce individual waste and pollution 25 Dr.C.Thanavathi
- 26. The Right toService Be treated with respect Business responds appropriately to consumer needs 26 Dr.C.Thanavathi
- 27. Service Responsibilities Be politeand respectful in return Customer loyalty – show appreciation by frequenting businesses that provide good service 27 Dr.C.Thanavathi
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- 29. Have Basic NeedsMet Right Fundamental right to access food, water, and shelter Responsibility: Consume sustainable so as not to prevent others form meetings their own needs. 29 Dr.C.Thanavathi
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- 31. 31 LifeSmarts • An educationalprogram teaching teens and tweens important real-life knowledge • A competition where students compete online and in-person • A teaching toolbox. Check out our resources • An opportunity for students to gain leadership skills, and fulfill community service requirements • A partner with national groups such as FBLA and FCCLA Learn it. Live it. Visit LifeSmarts at www.lifesmarts.org LifeSmarts is: Dr.C.Thanavathi