The document discusses consumer rights, highlighting exploitation in the marketplace and the evolution of the consumer movement aimed at improving awareness and protections. It outlines the Consumer Protection Act (COPRA), which was enacted in India in 1986, along with the specific rights assured to consumers, such as protection from hazardous goods and the right to informed choices. Additionally, it emphasizes the responsibilities of consumers in asserting their rights and making informed purchasing decisions.

1. Consumer
rights
Done by
Aradhya.B
10th class

2. This chapter tells us how consumer
is exploited, factors causing
exploitation of consumers; rise of
consumer awareness; how a
consumer should be in a market;
role of government in consumer
protection.

3. Consumers participate in the market when they purchase
goods and services that they need.
Consumers are often exploited on the market place.
individual consumers often find themselves in a weak
position.
Whenever there is a complaint regarding goods or services
that had been bought, the seller tries to shift the
responsibility on to the buyer.
The consumer movement is an effort to change this
situation.

4.  The consumer movement arose out of dissatisfaction of the
consumers as many unfair practices were being indulged in by
the sellers.
 It took many years for organizations in India and around
the world, to create awareness amongst people.
rampant food shortages, hoarding, black marketing,
adulteration of edible oil gave birth to the consumer
movement in an organizes form in the 1930’s.
This movement succeeded in bringing pressure on business
firms as well as government to correct business conduct
which may be unfair and against the interests of consumers at
large.

5. COPRA
Copra is a short term for consumer protection act. It was
passed by the government of India on 1986 on 24th December
for the protection of consumer’s rights and since then this
day is celebrated as consumers day.
The consumer rights in India are listed below:
• The right to be protected from all kind of hazardous goods and
services.
• The right to be fully informed about the performance and quality of all
goods and services.
• The right to free choice of goods and services.
• The right to be heard in all decision-making processes related to
consumer interests.
• The right to seek redressal, whenever consumer rights have been
infringed.
• The right to complete consumer education.

6. When we as consumers become conscious of our rights while
purchasing goods and services, we will be able to discriminate and make
informed choices. If customers want their rights they should also
observe some duties:
After purchasing we must insist on cash memo.
While purchasing goods we must be careful about the quality of goods
as well as the guarantee of products and services.
We should buy certified goods- ISI, AGMARK etc.
ISI and AGMARK are logos and certificates which help consumers get
assured of quality while purchasing goods and services