The document discusses consumer rights and protection in India. It defines a consumer, outlines their duties, and explains how consumers can be exploited through practices like underweighting, substandard quality, and lack of information. It discusses the consumer movement in India, sparked by issues like food shortages and adulteration. The key legislation is the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for consumer disputes resolution. The document also details important consumer rights like the right to be heard, to information, to choose, to safety, to seek redressal, and to education.
The document discusses consumer rights and protection in India. It defines a consumer, outlines their duties, and explains how consumers can be exploited through practices like underweighting, substandard quality, and lack of information. It discusses the consumer movement in India, sparked by issues like food shortages and adulteration. The key legislation is the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for dispute resolution. The document also details important consumer rights like the right to be heard, choose, safety, redressal, and education. It notes that consumers can seek justice through consumer forums and courts established under the Act.
The document discusses consumer rights and protection in India. It defines a consumer, outlines the duties of consumers and how they can be exploited. It describes the consumer movement in India and the enactment of the Consumer Protection Act of 1986. The act established a three-tier quasi-judicial system for consumers to seek redressal. It also discusses important consumer rights like the right to be heard, to information, to choose, to safety, to seek redressal, and to education. Key dates like National Consumer Rights Day and World Consumer Rights Day are also mentioned.
Class 10 Social Science Economics Chapter 5 Consumer RightsTutalege
This document discusses consumer rights and the consumer movement in India. It covers the following key points:
1) Rules and regulations are needed to protect consumers from exploitation in the marketplace. Individual consumers are often taken advantage of by powerful producers.
2) The consumer movement in India originated in the 1960s in response to issues like food shortages and adulteration. The Consumer Protection Act of 1986 established a three-tier system for consumer dispute redressal.
3) Consumers have rights like the right to safety, the right to be informed, and the right to seek redressal for unfair practices through consumer forums and courts established under the Act.
4) While awareness of consumer rights is
This document discusses consumer rights and the consumer movement in India. It notes that consumers face exploitation due to unequal market situations and lack of enforcement. This led to the formation of consumer organizations to raise awareness and help consumers seek redressal. The document outlines various types of consumer exploitation, rights that consumers have, and the multi-tier system established by the Consumer Protection Act to hear consumer complaints. It emphasizes the importance of standardization, education efforts, and continued participation to strengthen consumer protections in India.
CONSUMER RIGHTS AND AWARENESS PPT CLASS Xalisafwan909
The document discusses the consumer movement in India. It emerged in response to unethical business practices like adulteration, hoarding, and lack of consumer protections. Early consumer organizations engaged in advocacy and awareness campaigns. The passage of the Consumer Protection Act in 1986 established consumer councils and dispute resolution mechanisms. It aimed to protect consumers from exploitation through a compensatory rather than punitive approach. Major days like National Consumer Rights Day and World Consumer Rights Day commemorate consumer rights and the historic consumer movement.
The document discusses consumer rights and protection in India. It defines who a consumer is, outlines their key duties and factors that lead to their exploitation. It describes the consumer movement in India, important laws like the Consumer Protection Act 1986, and rights such as the right to information, choice and safety. It emphasizes the need for consumer education and explains where consumers can seek redressal, usually through the three-tier consumer court system operating at the district, state and national levels in India.
The document discusses consumer rights and protection in India. It defines who a consumer is, outlines their key duties and factors that lead to their exploitation. It describes the consumer movement in India, important laws like the Consumer Protection Act 1986, and rights such as the right to information, choice and safety. It emphasizes the need for consumer education and explains where consumers can seek redressal, usually through the three-tier consumer court system operating at the district, state and national levels in India.
The document discusses consumer rights and protection in India. It defines a consumer, outlines their duties, and explains how consumers can be exploited through practices like underweighting, substandard quality, and lack of information. It discusses the consumer movement in India, sparked by issues like food shortages and adulteration. The key legislation is the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for consumer disputes resolution. The document also details important consumer rights like the right to be heard, to information, to choose, to safety, to seek redressal, and to education.
The document discusses consumer rights and protection in India. It defines a consumer, outlines their duties, and explains how consumers can be exploited through practices like underweighting, substandard quality, and lack of information. It discusses the consumer movement in India, sparked by issues like food shortages and adulteration. The key legislation is the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for dispute resolution. The document also details important consumer rights like the right to be heard, choose, safety, redressal, and education. It notes that consumers can seek justice through consumer forums and courts established under the Act.
The document discusses consumer rights and protection in India. It defines a consumer, outlines the duties of consumers and how they can be exploited. It describes the consumer movement in India and the enactment of the Consumer Protection Act of 1986. The act established a three-tier quasi-judicial system for consumers to seek redressal. It also discusses important consumer rights like the right to be heard, to information, to choose, to safety, to seek redressal, and to education. Key dates like National Consumer Rights Day and World Consumer Rights Day are also mentioned.
Class 10 Social Science Economics Chapter 5 Consumer RightsTutalege
This document discusses consumer rights and the consumer movement in India. It covers the following key points:
1) Rules and regulations are needed to protect consumers from exploitation in the marketplace. Individual consumers are often taken advantage of by powerful producers.
2) The consumer movement in India originated in the 1960s in response to issues like food shortages and adulteration. The Consumer Protection Act of 1986 established a three-tier system for consumer dispute redressal.
3) Consumers have rights like the right to safety, the right to be informed, and the right to seek redressal for unfair practices through consumer forums and courts established under the Act.
4) While awareness of consumer rights is
This document discusses consumer rights and the consumer movement in India. It notes that consumers face exploitation due to unequal market situations and lack of enforcement. This led to the formation of consumer organizations to raise awareness and help consumers seek redressal. The document outlines various types of consumer exploitation, rights that consumers have, and the multi-tier system established by the Consumer Protection Act to hear consumer complaints. It emphasizes the importance of standardization, education efforts, and continued participation to strengthen consumer protections in India.
CONSUMER RIGHTS AND AWARENESS PPT CLASS Xalisafwan909
The document discusses the consumer movement in India. It emerged in response to unethical business practices like adulteration, hoarding, and lack of consumer protections. Early consumer organizations engaged in advocacy and awareness campaigns. The passage of the Consumer Protection Act in 1986 established consumer councils and dispute resolution mechanisms. It aimed to protect consumers from exploitation through a compensatory rather than punitive approach. Major days like National Consumer Rights Day and World Consumer Rights Day commemorate consumer rights and the historic consumer movement.
The document discusses consumer rights and protection in India. It defines who a consumer is, outlines their key duties and factors that lead to their exploitation. It describes the consumer movement in India, important laws like the Consumer Protection Act 1986, and rights such as the right to information, choice and safety. It emphasizes the need for consumer education and explains where consumers can seek redressal, usually through the three-tier consumer court system operating at the district, state and national levels in India.
The document discusses consumer rights and protection in India. It defines who a consumer is, outlines their key duties and factors that lead to their exploitation. It describes the consumer movement in India, important laws like the Consumer Protection Act 1986, and rights such as the right to information, choice and safety. It emphasizes the need for consumer education and explains where consumers can seek redressal, usually through the three-tier consumer court system operating at the district, state and national levels in India.
This document outlines the key provisions of the Consumer Protection Act 1986 in India. It begins with learning outcomes and objectives of understanding consumer rights and protections. It then defines important terms like consumer, goods, services, defects, and deficiencies. It describes the rights of consumers as well as instances of consumer exploitation.
The document discusses the salient features of the CPA 1986, including its applicability across public and private sectors. It establishes a three-tier grievance redressal system at the district, state, and national levels. Finally, it provides details on who can file a complaint and the jurisdiction and appeal process for the District Forum, State Commission, and National Commission.
This document discusses consumer rights and protections in India. It defines key terms like consumer, producer, and outlines 7 basic consumer rights: safety, information, choice, hearing, redressal, education. It summarizes the history of the consumer movement in India and the enactment of the landmark Consumer Protection Act of 1986 which established consumer dispute redressal councils. National Consumer Rights Day and World Consumer Rights Day are also briefly mentioned.
This document discusses consumers and consumer rights. It defines a consumer as a person who purchases goods and services for personal use. It outlines several key consumer rights, including the right to safety, the right to be informed, the right to choose, the right to be heard, and the right to seek redressal. It also discusses the importance of consumer education and the history of the consumer movement in India, culminating in the passage of the Consumer Protection Act of 1986.
Consumerism refers to the organized movement of citizens and governments to strengthen consumer rights and power in relation to sellers. It aims to regulate businesses in the interests of buyers. Consumerism developed in three waves in the US in the early 1900s, 1930s, and 1960s through legislation protecting consumers. This led to proposals like the US Consumer Bill of Rights. The document discusses the need for consumer protection, features of consumerism like preventing malpractices, importance for both consumers and businesses, types of consumer purchases, consumer responsibilities, and the Consumer Protection Act of 1986 in India. It provides examples of consumer backlash to advertisements.
Chapter - 5, Consumer Rights, Economics, Social Science, Class 10Shivam Parmar
The document discusses consumer rights and protection in India. It summarizes that consumers face exploitation through issues like poor quality goods, unfair pricing and trade practices. The consumer movement in India grew to address such issues. The Indian government has established laws and organizations to protect consumers, such as the Consumer Protection Act of 1986 and consumer courts. The document outlines some of the rights that consumers have as well as responsibilities to make informed choices and complaints regarding issues.
This document is a student project on consumer awareness. It discusses what a consumer is, ways consumers can be exploited, the need for consumer awareness and education, consumer protection acts and rights in India. It provides details on the Consumer Protection Act of 1986 and 2019, the "Jago Grahak Jago" consumer awareness program, World Consumer Rights Day, and how to file complaints through the National Consumer Helpline.
The document discusses consumer protection in India. It defines a consumer as a person who purchases goods or services. It outlines the need for consumer protection to safeguard consumers' interests against unscrupulous business practices. The key rights of consumers in India include the right to safety, right to be informed, right to choose, right to be heard, and right to seek redressal. The Consumer Protection Act of 1986 and 2019 are the main legislative measures that establish forums for resolving consumer disputes and protecting consumer rights in India.
This document discusses consumer rights in India. It begins by defining what a consumer is and provides examples of goods and services. It then outlines the four rights given to consumers by John F. Kennedy: right to safety, right to be informed, right to choose, and right to be heard. It provides details on each of these rights. The document also discusses the right to redress, right to represent, and consumer education in India. It lists several laws enacted to protect consumers in India, including the Consumer Protection Act of 1986. Finally, it poses some examples of situations that may violate consumer rights.
Introduction to Consumer Protection Act-WPS Office.pptxSudipta Roy
The document provides an introduction to the Consumer Protection Act in India. It discusses key definitions including what constitutes a consumer and consumer rights. The summary also outlines the history and objectives of the Act. It was passed in 1986 to protect consumers from unscrupulous business practices and provide a mechanism for speedy grievance redressal. The Act establishes consumer dispute resolution bodies at the national, state, and district levels. It aims to educate consumers about their rights and responsibilities.
This document discusses consumer rights in India. It defines a consumer as a person who purchases goods or services for personal use. It outlines 5 key rights of consumers: the right to safety, the right to information, the right to choose, the right to be heard, and the right to consumer education. The Consumer Protection Act of 1986 established consumer councils and protections in India to safeguard consumer interests against unjust business practices and protect consumers' basic rights.
This document discusses consumer rights in India. It defines a consumer and lists some duties of consumers. It outlines important days related to consumer rights such as National Consumer Rights Day and World Consumer Rights Day. It then explains the seven main consumer rights in India as established by the Consumer Protection Act of 1986 - the right to information, the right to safety, the right to choose, the right to be heard, the right to redressal, the right to consumer education, and the right to information. For each right, it provides a brief definition and discussion of the current status in India. It concludes by mentioning the Consumer Online Foundation, a non-profit focused on consumer welfare and rights in India.
Unit 1 of the document provides an overview of consumer behavior including:
- Definitions of consumer behavior and how it involves how people purchase, use, and dispose of goods and services to meet needs.
- Consumers play various roles in the marketplace as information providers, users, payers, and disposers in the decision process.
- Characteristics of Indian consumers including a shift from need-based to want-based consumption and increased materialism, comfort with technology, and the rising influence of women.
- An introduction to consumerism in India, the rights of consumers including the rights to safety, being informed, choice, being heard, seeking redressal and education, and the responsibilities of consumers.
The document summarizes a student project on consumer awareness. It includes an acknowledgement, table of contents, objectives, introduction, and sections on who is a consumer, consumer exploitation, consumer movements, consumer rights, legislative measures, the Consumer Protection Act of 1986, consumer forums, and a critical analysis of consumer movements. The project aims to educate people about their rights as consumers and aspects of consumer awareness like product prices and quality.
Consumer rights economics cbse class 10KOMALgGOWDA
This document discusses key concepts related to consumer rights in India. It defines a consumer as anyone who buys goods or services for personal use. Consumers have six main rights - the right to safety, the right to be informed, the right to choose, the right to be heard, the right to seek redressal, and the right to consumer education. It also discusses consumer exploitation, the consumer protection movement, the Consumer Protection Act of 1986, and agencies that regulate product quality and standards like AGMARK and BIS. The document outlines the history of the consumer movement in India and the establishment of consumer forums and courts to help consumers seek justice and redressal.
Consumer rights economics cbse class 10KOMALgGOWDA
This document discusses key concepts related to consumer rights in India. It defines a consumer as anyone who buys goods or services for personal use. Consumers have six main rights - the right to safety, the right to be informed, the right to choose, the right to be heard, the right to seek redressal, and the right to consumer education. It also discusses consumer exploitation, the consumer movement in India, the Consumer Protection Act of 1986, and various government organizations that protect consumers like AGMARK and BIS.
This document provides an overview of consumer behavior and consumer rights in India. It defines consumer behavior as how individuals make purchasing decisions and interact with products and services. The key aspects covered include:
- Definitions and meaning of consumer behavior
- Differences between consumers and customers
- Characteristics of Indian consumers, including value orientation, family orientation, and tradition
- The six main consumer rights established in India, including safety, information, choice, redressal, and education
- Responsibilities of consumers such as self-help, keeping transaction records, and proper use of products
- A brief history of the consumer movement in India
“NEED FOR CONSUMER PROTECTION ACT
IN AN ERA OF FREE COMPETITION
WHERE CONSUMER IS THE KING
THEREFORE, KING NEED PROTECTION”
1. Introduction
2. Problems Faced By Consumers
3. Evolution Of Consumer Protection Rights In India
4. Consumer Protection Act - 1986
5. Consumer
6. International Scenario
7. Rights Of A Consumer/ Objectives Of The Act
8. Complaint
9. Procedure Of Filing A Complaint
10.Forums
11. “Jago Grahak Jago” Scheme Of Govt. Of India
12. Consumer Guidance Society Of India (CGSI)
13. Statistical Data
14. Comparison Of Consumer Protection Act In India and Brazil
15. Case Studies
16. Recommendations
17. Conclusion
18. Webliography
This document discusses consumer awareness and consumer rights in India. It defines what a consumer is, outlines common consumer issues and protections. It discusses the consumer movement in India which started in the 1960s to protect consumers from exploitation. It also summarizes the Consumer Protection Act of 1986 and provides tips for being an informed consumer such as being aware of product standards, reading labels, and requesting receipts.
University of North Carolina at Charlotte degree offer diploma Transcripttscdzuip
办理美国UNCC毕业证书制作北卡大学夏洛特分校假文凭定制Q微168899991做UNCC留信网教留服认证海牙认证改UNCC成绩单GPA做UNCC假学位证假文凭高仿毕业证GRE代考如何申请北卡罗莱纳大学夏洛特分校University of North Carolina at Charlotte degree offer diploma Transcript
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This document outlines the key provisions of the Consumer Protection Act 1986 in India. It begins with learning outcomes and objectives of understanding consumer rights and protections. It then defines important terms like consumer, goods, services, defects, and deficiencies. It describes the rights of consumers as well as instances of consumer exploitation.
The document discusses the salient features of the CPA 1986, including its applicability across public and private sectors. It establishes a three-tier grievance redressal system at the district, state, and national levels. Finally, it provides details on who can file a complaint and the jurisdiction and appeal process for the District Forum, State Commission, and National Commission.
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Chapter - 5, Consumer Rights, Economics, Social Science, Class 10Shivam Parmar
The document discusses consumer rights and protection in India. It summarizes that consumers face exploitation through issues like poor quality goods, unfair pricing and trade practices. The consumer movement in India grew to address such issues. The Indian government has established laws and organizations to protect consumers, such as the Consumer Protection Act of 1986 and consumer courts. The document outlines some of the rights that consumers have as well as responsibilities to make informed choices and complaints regarding issues.
This document is a student project on consumer awareness. It discusses what a consumer is, ways consumers can be exploited, the need for consumer awareness and education, consumer protection acts and rights in India. It provides details on the Consumer Protection Act of 1986 and 2019, the "Jago Grahak Jago" consumer awareness program, World Consumer Rights Day, and how to file complaints through the National Consumer Helpline.
The document discusses consumer protection in India. It defines a consumer as a person who purchases goods or services. It outlines the need for consumer protection to safeguard consumers' interests against unscrupulous business practices. The key rights of consumers in India include the right to safety, right to be informed, right to choose, right to be heard, and right to seek redressal. The Consumer Protection Act of 1986 and 2019 are the main legislative measures that establish forums for resolving consumer disputes and protecting consumer rights in India.
This document discusses consumer rights in India. It begins by defining what a consumer is and provides examples of goods and services. It then outlines the four rights given to consumers by John F. Kennedy: right to safety, right to be informed, right to choose, and right to be heard. It provides details on each of these rights. The document also discusses the right to redress, right to represent, and consumer education in India. It lists several laws enacted to protect consumers in India, including the Consumer Protection Act of 1986. Finally, it poses some examples of situations that may violate consumer rights.
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The document provides an introduction to the Consumer Protection Act in India. It discusses key definitions including what constitutes a consumer and consumer rights. The summary also outlines the history and objectives of the Act. It was passed in 1986 to protect consumers from unscrupulous business practices and provide a mechanism for speedy grievance redressal. The Act establishes consumer dispute resolution bodies at the national, state, and district levels. It aims to educate consumers about their rights and responsibilities.
This document discusses consumer rights in India. It defines a consumer as a person who purchases goods or services for personal use. It outlines 5 key rights of consumers: the right to safety, the right to information, the right to choose, the right to be heard, and the right to consumer education. The Consumer Protection Act of 1986 established consumer councils and protections in India to safeguard consumer interests against unjust business practices and protect consumers' basic rights.
This document discusses consumer rights in India. It defines a consumer and lists some duties of consumers. It outlines important days related to consumer rights such as National Consumer Rights Day and World Consumer Rights Day. It then explains the seven main consumer rights in India as established by the Consumer Protection Act of 1986 - the right to information, the right to safety, the right to choose, the right to be heard, the right to redressal, the right to consumer education, and the right to information. For each right, it provides a brief definition and discussion of the current status in India. It concludes by mentioning the Consumer Online Foundation, a non-profit focused on consumer welfare and rights in India.
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- Consumers play various roles in the marketplace as information providers, users, payers, and disposers in the decision process.
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The document summarizes a student project on consumer awareness. It includes an acknowledgement, table of contents, objectives, introduction, and sections on who is a consumer, consumer exploitation, consumer movements, consumer rights, legislative measures, the Consumer Protection Act of 1986, consumer forums, and a critical analysis of consumer movements. The project aims to educate people about their rights as consumers and aspects of consumer awareness like product prices and quality.
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This document discusses key concepts related to consumer rights in India. It defines a consumer as anyone who buys goods or services for personal use. Consumers have six main rights - the right to safety, the right to be informed, the right to choose, the right to be heard, the right to seek redressal, and the right to consumer education. It also discusses consumer exploitation, the consumer movement in India, the Consumer Protection Act of 1986, and various government organizations that protect consumers like AGMARK and BIS.
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- Definitions and meaning of consumer behavior
- Differences between consumers and customers
- Characteristics of Indian consumers, including value orientation, family orientation, and tradition
- The six main consumer rights established in India, including safety, information, choice, redressal, and education
- Responsibilities of consumers such as self-help, keeping transaction records, and proper use of products
- A brief history of the consumer movement in India
“NEED FOR CONSUMER PROTECTION ACT
IN AN ERA OF FREE COMPETITION
WHERE CONSUMER IS THE KING
THEREFORE, KING NEED PROTECTION”
1. Introduction
2. Problems Faced By Consumers
3. Evolution Of Consumer Protection Rights In India
4. Consumer Protection Act - 1986
5. Consumer
6. International Scenario
7. Rights Of A Consumer/ Objectives Of The Act
8. Complaint
9. Procedure Of Filing A Complaint
10.Forums
11. “Jago Grahak Jago” Scheme Of Govt. Of India
12. Consumer Guidance Society Of India (CGSI)
13. Statistical Data
14. Comparison Of Consumer Protection Act In India and Brazil
15. Case Studies
16. Recommendations
17. Conclusion
18. Webliography
This document discusses consumer awareness and consumer rights in India. It defines what a consumer is, outlines common consumer issues and protections. It discusses the consumer movement in India which started in the 1960s to protect consumers from exploitation. It also summarizes the Consumer Protection Act of 1986 and provides tips for being an informed consumer such as being aware of product standards, reading labels, and requesting receipts.
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2. This chapter tells us how consumer
is exploited, factors causing
exploitation of consumers; rise of
consumer awareness; how a
consumer should be in a market;
role of government in consumer
protection.
3. Consumers participate in the market when they purchase
goods and services that they need.
Consumers are often exploited on the market place.
individual consumers often find themselves in a weak
position.
Whenever there is a complaint regarding goods or services
that had been bought, the seller tries to shift the
responsibility on to the buyer.
The consumer movement is an effort to change this
situation.
4. The consumer movement arose out of dissatisfaction of the
consumers as many unfair practices were being indulged in by
the sellers.
It took many years for organizations in India and around
the world, to create awareness amongst people.
rampant food shortages, hoarding, black marketing,
adulteration of edible oil gave birth to the consumer
movement in an organizes form in the 1930’s.
This movement succeeded in bringing pressure on business
firms as well as government to correct business conduct
which may be unfair and against the interests of consumers at
large.
5. COPRA
Copra is a short term for consumer protection act. It was
passed by the government of India on 1986 on 24th December
for the protection of consumer’s rights and since then this
day is celebrated as consumers day.
The consumer rights in India are listed below:
• The right to be protected from all kind of hazardous goods and
services.
• The right to be fully informed about the performance and quality of all
goods and services.
• The right to free choice of goods and services.
• The right to be heard in all decision-making processes related to
consumer interests.
• The right to seek redressal, whenever consumer rights have been
infringed.
• The right to complete consumer education.
6. When we as consumers become conscious of our rights while
purchasing goods and services, we will be able to discriminate and make
informed choices. If customers want their rights they should also
observe some duties:
After purchasing we must insist on cash memo.
While purchasing goods we must be careful about the quality of goods
as well as the guarantee of products and services.
We should buy certified goods- ISI, AGMARK etc.
ISI and AGMARK are logos and certificates which help consumers get
assured of quality while purchasing goods and services