The document outlines the consumer dispute resolution process in India. It discusses the District Forum, State Commission, and National Commission which make up the three-tier system for resolving consumer complaints. The District Forum is the lowest level and handles first complaints. It must have a president with district judge qualifications. The State Commission is the appellate body that handles appeals from the District Forum and its president must be a High Court judge. The National Commission is the highest level and handles appeals from State Commissions, with its president appointed from Supreme Court judges.

2. CONSUMER DISPUTES

3. CONSUMER DISPUTES – MEANING
• Consumer dispute” refers to a dispute where a consumer
make a complaint against a person and the person denies
the allegations contained in the complaint.
• “Defect” refers to any fault in the quality or quantity of any
goods.
• “Deficiency” refers to fault in the quality or quantity of any
services.
• “District Forum” refers to a Consumer Dispute redressed
Forum.
• “Goods” refers to goods as defined in the Sale of Goods
Act, 1930.

4. DISTRICT FORUM
• Consumer Redressal Agencies: District Forum,
State Commission and National
CommissionDistrict ForumThe Consumer Disputes
Redressal Forum, better known as District Forum
is the first stage of courts at the bottom of the
hierarchy of the consumer redressal courts. The
sections 10 to 15 of the Consumer Protection Act,
1986 deal with this forum.Section 10(1) of the Act
deals with the composition of the District Forum.
The important aspects of this Act involve:There is
a President with the qualification of a District
judge.

5. QUALIFICATIONS
• Every member of the District Forum need to
have the following qualifications:The term is
five years or 65 years, whichever is
earlierReappointment is possible through the
Selection Committee’s
recommendationResignation can be done
with a letter addressed to the State
GovernmentThe State Government decides
the salary structure of the Forum

6. STATE COMMISSION

7. STATE COMMISSION
• State CommissionThe Consumer Disputes Redressal
Commission, better known as State Commission is the second
stage of courts from the bottom of the hierarchy. It is the court
that deals with the appeals against the grassroots level
consumer protection agencies. The sections 16, 17, 18 and 19 of
the Consumer Protection Act, 1986 deal with this
Commission.Section 16 of the Act deals with the composition of
the State Commission. The important aspects of this Act
involve:There is a President who is or was a judge of the High
Court, appointed by the State GovernmentApart from the
President, there are two other members, one being a
woman.The number of members in the State Commission
cannot be less than 2These members are to be chosen based
on three grounds. They must be at least 35 years of age, they
must have a bachelor’s degree from a recognized university
and they must have at least 10 years of experience in law,
economics, commerce and so on.

8. NATIONAL COMMISSION

9. NATIONAL COMMISSION
• National Commission
• The National Consumer Disputes Redressal Commission, better
known as National Commission is the highest structure of
redressal agencies, subordinate to the Supreme Court. It is the
court that deals with the appeals against the State Commission.
The sections of the Consumer Protection Act, 1986 deal with
this Commission.
•
• Section 20 of the Act deals with the composition of the National
Commission. The important aspects of this Act involve:
•
• There is a President who is or was a judge of the Supreme
Court, appointed by the Central Government
• There must be 4 members at least, one being a woman.
• These members are to be chosen based on three grounds.
They must be at least 35 years of age, they must have a
bachelor’s degree from a recognized university and they must