SlideShare a Scribd company logo
Presented by :-
Shrishti Jain
INTRODUCTION
• Emergence of the laissez-faire economy that thought of consumer is king was widely
followed and accepted.
• The twentieth century was marked by the advent of consumerism where there have
been frequent trade wars and conflicts between markets shareholders with constant
ought to be higher than the rest.
• This resulted in stiff competition with the traders resorting to unfair trade practices and
manipulating the customers and took advantage of the lack of information of the
purchasers.
Donoghue vs Stevenson Case study
The leading case of Donoghue v. Stevenson is
taken into account to be the landmark
judgement for laws regarding product liability
where the manufacturer was accountable to
the court for the presence of snail in the ginger
beer bottle.This is the hallmark in the case
regarding consumer protection and called for
the need for legislation to take care of the
customers and protect their interests.
• The Consumer Protection Act was passed in 1986 and it came into force on 1st July 1987.
• The main objectives of the act are to provide better and one spherical protection to customers and
effective safeguard against different types of exploitation like defective merchandise, deficient services an
unfair trade practices. It conjointly makes provisions for simple, speedy and cheap machinery for
redressal of consumer's grievances.
• With the speedy growth in trade and commerce, the traders had an unfair favorable position over
the customers and this was an instantaneous consequence of industrialization.The consumer had
very little or no information regarding the rights available to them and thus were pushed to a
disadvantage. But, it had been solely in 1986 that the law markers of the nation decided to
structure and contour the efforts created towards protecting consumers' interest and stressed the
necessity of welfare legislation in the form of the Consumer Protection Act, 1986.
FEATURES OF CONSUMER PROTECTION ACT,
1986
• Broad Coverage:The Act applies to all goods and services and covers the private, public,
and cooperative sectors.
• Wide Definition of Consumer:The Act includes not only those who purchase goods or
services but also the users of such goods or services, provided they are used with the
approval of the actual buyer.
• Redressal Mechanism:The Act establishes a three-tier dispute redressal mechanism at the
district, state, and national levels.
REDRESSAL:THREETIER SYSTEM UNDER
CONSUMER ACT
District Forum:
• These fora are set by the district of the state concerned in each district wherein it consists of
President and two members of which one should be a woman and is appointed by the State
Government.
• In this, the complaining party should not make a complaint more than 20 Lacs and once the complaint
is filed the goods are sent for testing and if they found defective the accused party should
compensate and if the party is dissatisfied can make an appeal with state commission within 30 days.
REDRESSAL:THREETIER SYSTEM UNDER
CONSUMER ACT
State Commission:
• This is set up by each state It consists of President and two members. Complains should
be at least 20 lacs and exceed not more than 1 crore.
• The goods are sent for testing and if found defective are asked for replacement or
compensation. If not satisfied can make an appeal within 30 days in front of the National
Commission.
REDRESSAL:THREETIER SYSTEM UNDER
CONSUMER ACT
National Commission:
• Consist of President and 4 members.
• The complaint must exceed an amount of 1 crore.
• The goods are sent for testing and if found defective are asked for replacement or
compensation.
FEATURES OF CONSUMER PROTECTION ACT,
1986
• Protection against UnfairTrade Practices:The Act protects consumers from unfair and
deceptive trade practices.
• Provision for Consumer Education:The Act emphasizes consumer education, enabling
consumers to make informed decisions.
• It provides statutory recognition to the six rights of consumers.
SIX RIGHTS OF CONSUMERS:
AIMS AND OBJECTIVES OF THE ACT
The Consumer Protection Act 1986 was enacted following from the widespread consumer
protection movement.
1. It was recommended by the United Nations Economic and Social Council to establish a
coherent consumer protection policy, On the foundation of the report of the Secretary-General
on Consumer Protection dated 27th May 1983, for social welfare.
2. Governments were required to provide infrastructural and financial facilities for policy
development and monitoring.
3. The Act aimed to interpret relevant laws rationally and achieve its objectives, rather than
relying on a technical approach.
AIMS AND OBJECTIVES OF THE ACT
4. The Act was enacted to protect consumers' interests, with the preamble stating that the term
'protection' is key.
5. The act aims to protect the common man from wrongs that ordinary law has become illusory for
various reasons.
AIMS AND OBJECTIVES OF THE ACT
The objects of the Centre council shall be to promote and protect the right of
the consumers such as:
• The right to be protected against the marketing of goods[ and services] which are
hazardous to life and property.
• The right to be informed about the quality quantity potency, purity, and standard and
price of goods[ or services] as the case may be so as to protect the consumer against
unfair trade practices.
• The right to be assured wherever possible access to a variety of goods and services are at
a competitive price.
AIMS AND OBJECTIVES OF THE ACT
The objects of the Centre council shall be to promote and protect the rights of
the consumers such as:
• The right to be heard and to be assured that the consumer’s interest bill received new
consideration at appropriate forums.
• The right to seek redress against unfair trade practices[ or restrictive trade practices] or
unscrupulous exploitations of consumers.
• The right to consumer education.
WHO IS A CONSUMER
• According to Sec-2(1)(d) of the Act, a consumer is a person who purchases any
goods or services or hires or avails the services of some person for his own
personal use and not for manufacturing or resale of that good. For instance, a
person purchasing wheat flour for his own personal use is a consumer but a
person purchasing wheat flour for baking bread which he is going to sell in his
bakery shop is not a consumer.
THANK YOU
Presentation details
Presentation name :- Consumer Protection Act,1986
Subject :- Legal Aspect of Business
Under guidance of :- Dr. Pooja Tyagi

More Related Content

What's hot

Micro Theory of Consumer Behavior and Demand.pptx
Micro Theory of Consumer Behavior and Demand.pptxMicro Theory of Consumer Behavior and Demand.pptx
Micro Theory of Consumer Behavior and Demand.pptx
Jaafar47
 
Market demand
Market demandMarket demand
Market demand
NITISH SADOTRA
 
Distinction between Assault and battery
Distinction between Assault and batteryDistinction between Assault and battery
Distinction between Assault and battery
EHSAN KHAN
 
Tort negligence
Tort negligenceTort negligence
Tort negligence
Dr. Vikas Khakare
 
Negligence
NegligenceNegligence
Negligence
Law Laboratory
 
VICTIM compensation.pptx
VICTIM compensation.pptxVICTIM compensation.pptx
VICTIM compensation.pptx
MayuriYadav14
 
Tort strict absolute liability
Tort  strict absolute liabilityTort  strict absolute liability
Tort strict absolute liability
Dr. Vikas Khakare
 
History of human right ppt
History of human right pptHistory of human right ppt
History of human right ppt
Ak Ved
 
Crime, Criminal law & Criminology
Crime, Criminal law & CriminologyCrime, Criminal law & Criminology
Crime, Criminal law & Criminology
KawserAhmed25
 
Issues in World Order
Issues in World OrderIssues in World Order
Issues in World Order
Mr Shipp
 
CRIMINOLOGY {LLB 409 (d) }
CRIMINOLOGY {LLB 409 (d) }CRIMINOLOGY {LLB 409 (d) }
Legal Ethics
Legal EthicsLegal Ethics
Legal Ethics
surrenderyourthrone
 
NERVOUS SHOCK
NERVOUS SHOCKNERVOUS SHOCK
NERVOUS SHOCK
palak Arora
 
Delegated legislation
Delegated legislationDelegated legislation
Delegated legislation
shahid ali makrani
 
State of punjab vs jagjit singh
State of punjab vs jagjit singhState of punjab vs jagjit singh
State of punjab vs jagjit singh
ZahidManiyar
 
Tort - Occupier's liability
Tort - Occupier's liabilityTort - Occupier's liability
Tort - Occupier's liability
surrenderyourthrone
 
Lecture 10 law of tort
Lecture 10  law of tort Lecture 10  law of tort
Lecture 10 law of tort
fatima d
 
Aggregate+demand+&supply
Aggregate+demand+&supplyAggregate+demand+&supply
Aggregate+demand+&supply
Kinnar Majithia
 
The distinction between an offer and an invitation to treat is often hard to ...
The distinction between an offer and an invitation to treat is often hard to ...The distinction between an offer and an invitation to treat is often hard to ...
The distinction between an offer and an invitation to treat is often hard to ...
tawiahmichael
 
Lecture 1 & 2 introduction & nature of pil
Lecture 1 & 2   introduction & nature of pilLecture 1 & 2   introduction & nature of pil
Lecture 1 & 2 introduction & nature of pil
Kingnabalu
 

What's hot (20)

Micro Theory of Consumer Behavior and Demand.pptx
Micro Theory of Consumer Behavior and Demand.pptxMicro Theory of Consumer Behavior and Demand.pptx
Micro Theory of Consumer Behavior and Demand.pptx
 
Market demand
Market demandMarket demand
Market demand
 
Distinction between Assault and battery
Distinction between Assault and batteryDistinction between Assault and battery
Distinction between Assault and battery
 
Tort negligence
Tort negligenceTort negligence
Tort negligence
 
Negligence
NegligenceNegligence
Negligence
 
VICTIM compensation.pptx
VICTIM compensation.pptxVICTIM compensation.pptx
VICTIM compensation.pptx
 
Tort strict absolute liability
Tort  strict absolute liabilityTort  strict absolute liability
Tort strict absolute liability
 
History of human right ppt
History of human right pptHistory of human right ppt
History of human right ppt
 
Crime, Criminal law & Criminology
Crime, Criminal law & CriminologyCrime, Criminal law & Criminology
Crime, Criminal law & Criminology
 
Issues in World Order
Issues in World OrderIssues in World Order
Issues in World Order
 
CRIMINOLOGY {LLB 409 (d) }
CRIMINOLOGY {LLB 409 (d) }CRIMINOLOGY {LLB 409 (d) }
CRIMINOLOGY {LLB 409 (d) }
 
Legal Ethics
Legal EthicsLegal Ethics
Legal Ethics
 
NERVOUS SHOCK
NERVOUS SHOCKNERVOUS SHOCK
NERVOUS SHOCK
 
Delegated legislation
Delegated legislationDelegated legislation
Delegated legislation
 
State of punjab vs jagjit singh
State of punjab vs jagjit singhState of punjab vs jagjit singh
State of punjab vs jagjit singh
 
Tort - Occupier's liability
Tort - Occupier's liabilityTort - Occupier's liability
Tort - Occupier's liability
 
Lecture 10 law of tort
Lecture 10  law of tort Lecture 10  law of tort
Lecture 10 law of tort
 
Aggregate+demand+&supply
Aggregate+demand+&supplyAggregate+demand+&supply
Aggregate+demand+&supply
 
The distinction between an offer and an invitation to treat is often hard to ...
The distinction between an offer and an invitation to treat is often hard to ...The distinction between an offer and an invitation to treat is often hard to ...
The distinction between an offer and an invitation to treat is often hard to ...
 
Lecture 1 & 2 introduction & nature of pil
Lecture 1 & 2   introduction & nature of pilLecture 1 & 2   introduction & nature of pil
Lecture 1 & 2 introduction & nature of pil
 

Similar to Rights of Consumers under Consumer Protection Act, 1986.

Consumer Protection Act.pptx
Consumer Protection Act.pptxConsumer Protection Act.pptx
Consumer Protection Act.pptx
jaipatel88
 
Cpa
CpaCpa
Consumer Protection Act
Consumer Protection ActConsumer Protection Act
Consumer Protection Act
RajaKrishnan M
 
Consumer Protection Act.pptx
Consumer Protection Act.pptxConsumer Protection Act.pptx
Consumer Protection Act.pptx
Anju Kumawat
 
Consumer protection act
Consumer protection actConsumer protection act
Consumer protection act
preethasai
 
consumerism-in-india-ppt.ppt
consumerism-in-india-ppt.pptconsumerism-in-india-ppt.ppt
consumerism-in-india-ppt.ppt
RAVISHANKARRAI4
 
The Consumer Protection Act 1986.pdf
The Consumer Protection Act 1986.pdfThe Consumer Protection Act 1986.pdf
The Consumer Protection Act 1986.pdf
VimpexCambodia
 
Consumerism,Consumer Rights & Consumer Protection Act 1986
Consumerism,Consumer Rights  & Consumer Protection Act 1986Consumerism,Consumer Rights  & Consumer Protection Act 1986
Consumerism,Consumer Rights & Consumer Protection Act 1986
Venkat. P
 
Consumers, rights and responsibilites ppt
Consumers, rights and responsibilites pptConsumers, rights and responsibilites ppt
Consumers, rights and responsibilites ppt
Suaj
 
Consumer protection act
Consumer protection actConsumer protection act
Consumer protection act
Rohit Mahajan
 
Consumer protection ppt
Consumer protection pptConsumer protection ppt
Consumer protection ppt
VIT-MMS
 
CONSUMER PROTECTION ACT.docx
CONSUMER PROTECTION ACT.docxCONSUMER PROTECTION ACT.docx
CONSUMER PROTECTION ACT.docx
VishaliniM4
 
business env unit 2 (sebi, consumer prot act).pptx
business env unit 2 (sebi, consumer prot act).pptxbusiness env unit 2 (sebi, consumer prot act).pptx
business env unit 2 (sebi, consumer prot act).pptx
NamrataBhatnagar5
 
Introduction to Consumer Protection Act-WPS Office.pptx
Introduction to Consumer Protection Act-WPS Office.pptxIntroduction to Consumer Protection Act-WPS Office.pptx
Introduction to Consumer Protection Act-WPS Office.pptx
Sudipta Roy
 
Consumer protetion act 1986
Consumer protetion act 1986Consumer protetion act 1986
Consumer protetion act 1986
Education Institution
 
4.[39 47]consumerism a pillar of social welfare indian perspective
4.[39 47]consumerism  a pillar of social welfare  indian perspective4.[39 47]consumerism  a pillar of social welfare  indian perspective
4.[39 47]consumerism a pillar of social welfare indian perspective
Alexander Decker
 
Consumer Rights
Consumer RightsConsumer Rights
Consumer Rights
VaibhavAgarwal495126
 
Consumer protection ppt
Consumer protection pptConsumer protection ppt
Consumer protection ppt
Nikhil Hulwan
 
Act of protection.pptx
Act of protection.pptxAct of protection.pptx
Act of protection.pptx
NachiketHanmantgad
 
A Project Report on CONSUMER RIGHTS.pdf
A Project Report on CONSUMER RIGHTS.pdfA Project Report on CONSUMER RIGHTS.pdf
A Project Report on CONSUMER RIGHTS.pdf
Phlanwa
 

Similar to Rights of Consumers under Consumer Protection Act, 1986. (20)

Consumer Protection Act.pptx
Consumer Protection Act.pptxConsumer Protection Act.pptx
Consumer Protection Act.pptx
 
Cpa
CpaCpa
Cpa
 
Consumer Protection Act
Consumer Protection ActConsumer Protection Act
Consumer Protection Act
 
Consumer Protection Act.pptx
Consumer Protection Act.pptxConsumer Protection Act.pptx
Consumer Protection Act.pptx
 
Consumer protection act
Consumer protection actConsumer protection act
Consumer protection act
 
consumerism-in-india-ppt.ppt
consumerism-in-india-ppt.pptconsumerism-in-india-ppt.ppt
consumerism-in-india-ppt.ppt
 
The Consumer Protection Act 1986.pdf
The Consumer Protection Act 1986.pdfThe Consumer Protection Act 1986.pdf
The Consumer Protection Act 1986.pdf
 
Consumerism,Consumer Rights & Consumer Protection Act 1986
Consumerism,Consumer Rights  & Consumer Protection Act 1986Consumerism,Consumer Rights  & Consumer Protection Act 1986
Consumerism,Consumer Rights & Consumer Protection Act 1986
 
Consumers, rights and responsibilites ppt
Consumers, rights and responsibilites pptConsumers, rights and responsibilites ppt
Consumers, rights and responsibilites ppt
 
Consumer protection act
Consumer protection actConsumer protection act
Consumer protection act
 
Consumer protection ppt
Consumer protection pptConsumer protection ppt
Consumer protection ppt
 
CONSUMER PROTECTION ACT.docx
CONSUMER PROTECTION ACT.docxCONSUMER PROTECTION ACT.docx
CONSUMER PROTECTION ACT.docx
 
business env unit 2 (sebi, consumer prot act).pptx
business env unit 2 (sebi, consumer prot act).pptxbusiness env unit 2 (sebi, consumer prot act).pptx
business env unit 2 (sebi, consumer prot act).pptx
 
Introduction to Consumer Protection Act-WPS Office.pptx
Introduction to Consumer Protection Act-WPS Office.pptxIntroduction to Consumer Protection Act-WPS Office.pptx
Introduction to Consumer Protection Act-WPS Office.pptx
 
Consumer protetion act 1986
Consumer protetion act 1986Consumer protetion act 1986
Consumer protetion act 1986
 
4.[39 47]consumerism a pillar of social welfare indian perspective
4.[39 47]consumerism  a pillar of social welfare  indian perspective4.[39 47]consumerism  a pillar of social welfare  indian perspective
4.[39 47]consumerism a pillar of social welfare indian perspective
 
Consumer Rights
Consumer RightsConsumer Rights
Consumer Rights
 
Consumer protection ppt
Consumer protection pptConsumer protection ppt
Consumer protection ppt
 
Act of protection.pptx
Act of protection.pptxAct of protection.pptx
Act of protection.pptx
 
A Project Report on CONSUMER RIGHTS.pdf
A Project Report on CONSUMER RIGHTS.pdfA Project Report on CONSUMER RIGHTS.pdf
A Project Report on CONSUMER RIGHTS.pdf
 

Recently uploaded

一比一原版(monash毕业证书)莫纳什大学毕业证如何办理
一比一原版(monash毕业证书)莫纳什大学毕业证如何办理一比一原版(monash毕业证书)莫纳什大学毕业证如何办理
一比一原版(monash毕业证书)莫纳什大学毕业证如何办理
bzofm
 
一比一原版新加坡国立大学毕业证(本硕)nus学位证书如何办理
一比一原版新加坡国立大学毕业证(本硕)nus学位证书如何办理一比一原版新加坡国立大学毕业证(本硕)nus学位证书如何办理
一比一原版新加坡国立大学毕业证(本硕)nus学位证书如何办理
ucoux1
 
一比一原版多伦多都会大学毕业证(TMU毕业证书)学历如何办理
一比一原版多伦多都会大学毕业证(TMU毕业证书)学历如何办理一比一原版多伦多都会大学毕业证(TMU毕业证书)学历如何办理
一比一原版多伦多都会大学毕业证(TMU毕业证书)学历如何办理
woywevt
 
一比一原版(liverpool毕业证书)利物浦大学毕业证如何办理
一比一原版(liverpool毕业证书)利物浦大学毕业证如何办理一比一原版(liverpool毕业证书)利物浦大学毕业证如何办理
一比一原版(liverpool毕业证书)利物浦大学毕业证如何办理
aypxuyw
 
一比一原版英国伦敦大学亚非学院毕业证(soas毕业证书)如何办理
一比一原版英国伦敦大学亚非学院毕业证(soas毕业证书)如何办理一比一原版英国伦敦大学亚非学院毕业证(soas毕业证书)如何办理
一比一原版英国伦敦大学亚非学院毕业证(soas毕业证书)如何办理
duxss
 
17-03 2022 -full agreement full version .pdf
17-03 2022 -full agreement full version .pdf17-03 2022 -full agreement full version .pdf
17-03 2022 -full agreement full version .pdf
ssuser0dfed9
 
一比一原版英国伦敦商学院毕业证(lbs毕业证书)如何办理
一比一原版英国伦敦商学院毕业证(lbs毕业证书)如何办理一比一原版英国伦敦商学院毕业证(lbs毕业证书)如何办理
一比一原版英国伦敦商学院毕业证(lbs毕业证书)如何办理
gedsuu
 
一比一原版(uwgb毕业证书)美国威斯康星大学绿湾分校毕业证如何办理
一比一原版(uwgb毕业证书)美国威斯康星大学绿湾分校毕业证如何办理一比一原版(uwgb毕业证书)美国威斯康星大学绿湾分校毕业证如何办理
一比一原版(uwgb毕业证书)美国威斯康星大学绿湾分校毕业证如何办理
pdeehy
 
一比一原版(glasgow毕业证书)格拉斯哥大学毕业证如何办理
一比一原版(glasgow毕业证书)格拉斯哥大学毕业证如何办理一比一原版(glasgow毕业证书)格拉斯哥大学毕业证如何办理
一比一原版(glasgow毕业证书)格拉斯哥大学毕业证如何办理
ooqzo
 
一比一原版(uottawa毕业证书)加拿大渥太华大学毕业证如何办理
一比一原版(uottawa毕业证书)加拿大渥太华大学毕业证如何办理一比一原版(uottawa毕业证书)加拿大渥太华大学毕业证如何办理
一比一原版(uottawa毕业证书)加拿大渥太华大学毕业证如何办理
uhsox
 
一比一原版英国桑德兰大学毕业证(uos学位证)如何办理
一比一原版英国桑德兰大学毕业证(uos学位证)如何办理一比一原版英国桑德兰大学毕业证(uos学位证)如何办理
一比一原版英国桑德兰大学毕业证(uos学位证)如何办理
zv943dhb
 
Should AI hold Intellectual Property Rights?
Should AI hold Intellectual Property Rights?Should AI hold Intellectual Property Rights?
Should AI hold Intellectual Property Rights?
RoseZubler1
 
一比一原版(ua毕业证书)加拿大阿尔伯塔大学毕业证如何办理
一比一原版(ua毕业证书)加拿大阿尔伯塔大学毕业证如何办理一比一原版(ua毕业证书)加拿大阿尔伯塔大学毕业证如何办理
一比一原版(ua毕业证书)加拿大阿尔伯塔大学毕业证如何办理
ubype
 
一比一原版(ual毕业证书)伦敦艺术大学毕业证如何办理
一比一原版(ual毕业证书)伦敦艺术大学毕业证如何办理一比一原版(ual毕业证书)伦敦艺术大学毕业证如何办理
一比一原版(ual毕业证书)伦敦艺术大学毕业证如何办理
ayvace
 
一比一原版朴次茅斯大学毕业证(uop毕业证)如何办理
一比一原版朴次茅斯大学毕业证(uop毕业证)如何办理一比一原版朴次茅斯大学毕业证(uop毕业证)如何办理
一比一原版朴次茅斯大学毕业证(uop毕业证)如何办理
onduyv
 
Legal Research and Legal Methodology-1.pptx
Legal Research and Legal Methodology-1.pptxLegal Research and Legal Methodology-1.pptx
Legal Research and Legal Methodology-1.pptx
varalakshmillm
 
一比一原版林肯大学毕业证(lincoln毕业证)如何办理
一比一原版林肯大学毕业证(lincoln毕业证)如何办理一比一原版林肯大学毕业证(lincoln毕业证)如何办理
一比一原版林肯大学毕业证(lincoln毕业证)如何办理
fexbqa
 
Comparative analysis of ipc and bharitye Naya sahinta
Comparative analysis of ipc and bharitye Naya sahintaComparative analysis of ipc and bharitye Naya sahinta
Comparative analysis of ipc and bharitye Naya sahinta
adi2292
 
production-orders-under-article-18-of-the-budapest-convention-on-cybercrime-a...
production-orders-under-article-18-of-the-budapest-convention-on-cybercrime-a...production-orders-under-article-18-of-the-budapest-convention-on-cybercrime-a...
production-orders-under-article-18-of-the-budapest-convention-on-cybercrime-a...
ElenaLazr2
 
一比一原版加拿大多伦多大学毕业证(uoft毕业证书)如何办理
一比一原版加拿大多伦多大学毕业证(uoft毕业证书)如何办理一比一原版加拿大多伦多大学毕业证(uoft毕业证书)如何办理
一比一原版加拿大多伦多大学毕业证(uoft毕业证书)如何办理
onduyv
 

Recently uploaded (20)

一比一原版(monash毕业证书)莫纳什大学毕业证如何办理
一比一原版(monash毕业证书)莫纳什大学毕业证如何办理一比一原版(monash毕业证书)莫纳什大学毕业证如何办理
一比一原版(monash毕业证书)莫纳什大学毕业证如何办理
 
一比一原版新加坡国立大学毕业证(本硕)nus学位证书如何办理
一比一原版新加坡国立大学毕业证(本硕)nus学位证书如何办理一比一原版新加坡国立大学毕业证(本硕)nus学位证书如何办理
一比一原版新加坡国立大学毕业证(本硕)nus学位证书如何办理
 
一比一原版多伦多都会大学毕业证(TMU毕业证书)学历如何办理
一比一原版多伦多都会大学毕业证(TMU毕业证书)学历如何办理一比一原版多伦多都会大学毕业证(TMU毕业证书)学历如何办理
一比一原版多伦多都会大学毕业证(TMU毕业证书)学历如何办理
 
一比一原版(liverpool毕业证书)利物浦大学毕业证如何办理
一比一原版(liverpool毕业证书)利物浦大学毕业证如何办理一比一原版(liverpool毕业证书)利物浦大学毕业证如何办理
一比一原版(liverpool毕业证书)利物浦大学毕业证如何办理
 
一比一原版英国伦敦大学亚非学院毕业证(soas毕业证书)如何办理
一比一原版英国伦敦大学亚非学院毕业证(soas毕业证书)如何办理一比一原版英国伦敦大学亚非学院毕业证(soas毕业证书)如何办理
一比一原版英国伦敦大学亚非学院毕业证(soas毕业证书)如何办理
 
17-03 2022 -full agreement full version .pdf
17-03 2022 -full agreement full version .pdf17-03 2022 -full agreement full version .pdf
17-03 2022 -full agreement full version .pdf
 
一比一原版英国伦敦商学院毕业证(lbs毕业证书)如何办理
一比一原版英国伦敦商学院毕业证(lbs毕业证书)如何办理一比一原版英国伦敦商学院毕业证(lbs毕业证书)如何办理
一比一原版英国伦敦商学院毕业证(lbs毕业证书)如何办理
 
一比一原版(uwgb毕业证书)美国威斯康星大学绿湾分校毕业证如何办理
一比一原版(uwgb毕业证书)美国威斯康星大学绿湾分校毕业证如何办理一比一原版(uwgb毕业证书)美国威斯康星大学绿湾分校毕业证如何办理
一比一原版(uwgb毕业证书)美国威斯康星大学绿湾分校毕业证如何办理
 
一比一原版(glasgow毕业证书)格拉斯哥大学毕业证如何办理
一比一原版(glasgow毕业证书)格拉斯哥大学毕业证如何办理一比一原版(glasgow毕业证书)格拉斯哥大学毕业证如何办理
一比一原版(glasgow毕业证书)格拉斯哥大学毕业证如何办理
 
一比一原版(uottawa毕业证书)加拿大渥太华大学毕业证如何办理
一比一原版(uottawa毕业证书)加拿大渥太华大学毕业证如何办理一比一原版(uottawa毕业证书)加拿大渥太华大学毕业证如何办理
一比一原版(uottawa毕业证书)加拿大渥太华大学毕业证如何办理
 
一比一原版英国桑德兰大学毕业证(uos学位证)如何办理
一比一原版英国桑德兰大学毕业证(uos学位证)如何办理一比一原版英国桑德兰大学毕业证(uos学位证)如何办理
一比一原版英国桑德兰大学毕业证(uos学位证)如何办理
 
Should AI hold Intellectual Property Rights?
Should AI hold Intellectual Property Rights?Should AI hold Intellectual Property Rights?
Should AI hold Intellectual Property Rights?
 
一比一原版(ua毕业证书)加拿大阿尔伯塔大学毕业证如何办理
一比一原版(ua毕业证书)加拿大阿尔伯塔大学毕业证如何办理一比一原版(ua毕业证书)加拿大阿尔伯塔大学毕业证如何办理
一比一原版(ua毕业证书)加拿大阿尔伯塔大学毕业证如何办理
 
一比一原版(ual毕业证书)伦敦艺术大学毕业证如何办理
一比一原版(ual毕业证书)伦敦艺术大学毕业证如何办理一比一原版(ual毕业证书)伦敦艺术大学毕业证如何办理
一比一原版(ual毕业证书)伦敦艺术大学毕业证如何办理
 
一比一原版朴次茅斯大学毕业证(uop毕业证)如何办理
一比一原版朴次茅斯大学毕业证(uop毕业证)如何办理一比一原版朴次茅斯大学毕业证(uop毕业证)如何办理
一比一原版朴次茅斯大学毕业证(uop毕业证)如何办理
 
Legal Research and Legal Methodology-1.pptx
Legal Research and Legal Methodology-1.pptxLegal Research and Legal Methodology-1.pptx
Legal Research and Legal Methodology-1.pptx
 
一比一原版林肯大学毕业证(lincoln毕业证)如何办理
一比一原版林肯大学毕业证(lincoln毕业证)如何办理一比一原版林肯大学毕业证(lincoln毕业证)如何办理
一比一原版林肯大学毕业证(lincoln毕业证)如何办理
 
Comparative analysis of ipc and bharitye Naya sahinta
Comparative analysis of ipc and bharitye Naya sahintaComparative analysis of ipc and bharitye Naya sahinta
Comparative analysis of ipc and bharitye Naya sahinta
 
production-orders-under-article-18-of-the-budapest-convention-on-cybercrime-a...
production-orders-under-article-18-of-the-budapest-convention-on-cybercrime-a...production-orders-under-article-18-of-the-budapest-convention-on-cybercrime-a...
production-orders-under-article-18-of-the-budapest-convention-on-cybercrime-a...
 
一比一原版加拿大多伦多大学毕业证(uoft毕业证书)如何办理
一比一原版加拿大多伦多大学毕业证(uoft毕业证书)如何办理一比一原版加拿大多伦多大学毕业证(uoft毕业证书)如何办理
一比一原版加拿大多伦多大学毕业证(uoft毕业证书)如何办理
 

Rights of Consumers under Consumer Protection Act, 1986.

  • 2.
  • 3. INTRODUCTION • Emergence of the laissez-faire economy that thought of consumer is king was widely followed and accepted. • The twentieth century was marked by the advent of consumerism where there have been frequent trade wars and conflicts between markets shareholders with constant ought to be higher than the rest. • This resulted in stiff competition with the traders resorting to unfair trade practices and manipulating the customers and took advantage of the lack of information of the purchasers.
  • 4. Donoghue vs Stevenson Case study The leading case of Donoghue v. Stevenson is taken into account to be the landmark judgement for laws regarding product liability where the manufacturer was accountable to the court for the presence of snail in the ginger beer bottle.This is the hallmark in the case regarding consumer protection and called for the need for legislation to take care of the customers and protect their interests.
  • 5. • The Consumer Protection Act was passed in 1986 and it came into force on 1st July 1987. • The main objectives of the act are to provide better and one spherical protection to customers and effective safeguard against different types of exploitation like defective merchandise, deficient services an unfair trade practices. It conjointly makes provisions for simple, speedy and cheap machinery for redressal of consumer's grievances. • With the speedy growth in trade and commerce, the traders had an unfair favorable position over the customers and this was an instantaneous consequence of industrialization.The consumer had very little or no information regarding the rights available to them and thus were pushed to a disadvantage. But, it had been solely in 1986 that the law markers of the nation decided to structure and contour the efforts created towards protecting consumers' interest and stressed the necessity of welfare legislation in the form of the Consumer Protection Act, 1986.
  • 6. FEATURES OF CONSUMER PROTECTION ACT, 1986 • Broad Coverage:The Act applies to all goods and services and covers the private, public, and cooperative sectors. • Wide Definition of Consumer:The Act includes not only those who purchase goods or services but also the users of such goods or services, provided they are used with the approval of the actual buyer. • Redressal Mechanism:The Act establishes a three-tier dispute redressal mechanism at the district, state, and national levels.
  • 7. REDRESSAL:THREETIER SYSTEM UNDER CONSUMER ACT District Forum: • These fora are set by the district of the state concerned in each district wherein it consists of President and two members of which one should be a woman and is appointed by the State Government. • In this, the complaining party should not make a complaint more than 20 Lacs and once the complaint is filed the goods are sent for testing and if they found defective the accused party should compensate and if the party is dissatisfied can make an appeal with state commission within 30 days.
  • 8. REDRESSAL:THREETIER SYSTEM UNDER CONSUMER ACT State Commission: • This is set up by each state It consists of President and two members. Complains should be at least 20 lacs and exceed not more than 1 crore. • The goods are sent for testing and if found defective are asked for replacement or compensation. If not satisfied can make an appeal within 30 days in front of the National Commission.
  • 9. REDRESSAL:THREETIER SYSTEM UNDER CONSUMER ACT National Commission: • Consist of President and 4 members. • The complaint must exceed an amount of 1 crore. • The goods are sent for testing and if found defective are asked for replacement or compensation.
  • 10. FEATURES OF CONSUMER PROTECTION ACT, 1986 • Protection against UnfairTrade Practices:The Act protects consumers from unfair and deceptive trade practices. • Provision for Consumer Education:The Act emphasizes consumer education, enabling consumers to make informed decisions. • It provides statutory recognition to the six rights of consumers.
  • 11. SIX RIGHTS OF CONSUMERS:
  • 12. AIMS AND OBJECTIVES OF THE ACT The Consumer Protection Act 1986 was enacted following from the widespread consumer protection movement. 1. It was recommended by the United Nations Economic and Social Council to establish a coherent consumer protection policy, On the foundation of the report of the Secretary-General on Consumer Protection dated 27th May 1983, for social welfare. 2. Governments were required to provide infrastructural and financial facilities for policy development and monitoring. 3. The Act aimed to interpret relevant laws rationally and achieve its objectives, rather than relying on a technical approach.
  • 13. AIMS AND OBJECTIVES OF THE ACT 4. The Act was enacted to protect consumers' interests, with the preamble stating that the term 'protection' is key. 5. The act aims to protect the common man from wrongs that ordinary law has become illusory for various reasons.
  • 14. AIMS AND OBJECTIVES OF THE ACT The objects of the Centre council shall be to promote and protect the right of the consumers such as: • The right to be protected against the marketing of goods[ and services] which are hazardous to life and property. • The right to be informed about the quality quantity potency, purity, and standard and price of goods[ or services] as the case may be so as to protect the consumer against unfair trade practices. • The right to be assured wherever possible access to a variety of goods and services are at a competitive price.
  • 15. AIMS AND OBJECTIVES OF THE ACT The objects of the Centre council shall be to promote and protect the rights of the consumers such as: • The right to be heard and to be assured that the consumer’s interest bill received new consideration at appropriate forums. • The right to seek redress against unfair trade practices[ or restrictive trade practices] or unscrupulous exploitations of consumers. • The right to consumer education.
  • 16. WHO IS A CONSUMER • According to Sec-2(1)(d) of the Act, a consumer is a person who purchases any goods or services or hires or avails the services of some person for his own personal use and not for manufacturing or resale of that good. For instance, a person purchasing wheat flour for his own personal use is a consumer but a person purchasing wheat flour for baking bread which he is going to sell in his bakery shop is not a consumer.
  • 17. THANK YOU Presentation details Presentation name :- Consumer Protection Act,1986 Subject :- Legal Aspect of Business Under guidance of :- Dr. Pooja Tyagi