The document discusses consumer information processing, perception, and attitudes, outlining how consumers engage with and interpret information. It highlights the diffusion of innovation and its significance in marketing, detailing the factors affecting the spread of new products within a social system. Additionally, it emphasizes the roles of self-concept and lifestyle in influencing consumer behavior and purchasing habits.

1. P R O F. M A H U A M U K H E R J E E
CONSUMER MOTIVATION

2. INFORMATION PROCESSING AND
CONSUMER PERCEPTION
Prof.MahuaMUkherjee

3. CONSUMER INFORMATION
PROCESSING
• CONSUMER INFORMATION PROCESSING is the
the process through which consumers are
1.exposed to information
2.attend to it
3.comprehend it
4.place it in memory and
5.retrieve it for later use.

4. CONSUMER INFORMATION
PROCESSING
• PERCEPTION
the process through which individuals are
• exposed to information,
• attend to the information, and
• comprehend the information
• Exposure:
consumers receive information through their senses
• Attention:
consumers allocate processing capacity to a stimulus
• Comprehension:
consumers interpret the information to obtain meaning from it

5. CONSUMER INFORMATION
PROCESSING
Prof. Mahua Mukherjee

6. CONSUMER ATTITUDE
Prof.MahuaMukherjee

7. CONSUMER ATTITUDE

11. ATTITUDE CHANGE

12. ATTITUDE CHANGE
• Changing beliefs about competitor brands
• Associating the product with an admired group, cause or
event
• Altering multi – attribute model
• Changing the basic motivation function
• Resolving two conflicting attitudes
Therefore –
ATTITUDES ARE LEARNT
ATTITUDES CAN BE CHANGED OR INFLUENCED BY
OTHER STRATEGIES

13. PERSONALITY
Prof.MahuaMukherjee

14. PERSONALITY

15. SELF CONCEPT
• It is defined as the totality of individuals thoughts and
feelings having reference to him or her as an object.
• Lifestyle in many ways is an outward expression of one’s
self concept.
• Holds that individuals have concept of self based on who
they think they are ( the actual self ) and a concept of
who they think they like to be (the ideal self )

16. SELF CONCEPT

17. LIFESTYLE & PSYCHOGRAPHICS
• Lifestyle can be viewed as a unique pattern which is
reflected and influenced by one’s buying habits.
• Psychographics may be viewed as the method of
defining lifestyle in measurable terms

19. e.

20. REFERENCE GROUPS

25. DIFFUSION OF INNOVATION
• When a new product is put into the market it must reach
its consumers and target public
• Diffusion process is concerned with the general
dimensions of how innovations spread and how they are
disseminated and assimilated in the market
• The marketers are vitally interested in this process
because their success or failure to a great extent
depends upon this

26. DIFFUSION PROCESS
• The diffusion process is mainly concerned with – how
the innovations (new products) spread within the
markets
• The diffusion process is the process by which
acceptance of an innovation( new product / service /
new idea or new practice) is spread by
communication (MASS MEDIA , SALES PEOPLE ,
INFORMAL CONVERSATIONS) to members of a
social system over a period of time.

27. BASIC ELEMENTS OF DIFFUSION
PROCESS
• THE INNOVATION
• THE CHANNELS OF DISTRIBUTION
• THE SOCIAL SYSTEM
• TIME

28. THE INNOVATION
Innovation implies new products
New products are in the agenda of every company
Its essential for growth and diversification

29. THE CHANNELS OF COMMUNICATION
• How quickly the innovation spreads
• Selection of channels
• Mass media or personalized channels depends upon the
nature of the product
• Channels help to communicate product related
information in a short period and in nan influential
manner

30. THE SOCIAL SYSTEM
• Diffusion takes place in a social setting known as social
system
• Social system is a physical social or cultural environment
to which people belong and within which they function

31. TIME
• Purchase time
• Adopter categories
• Rate of adoption