The document provides reflections from the first day of a conference. It discusses opportunities for internet service providers (ISPs) to grow revenues through online video advertising and mobile services. It questions whether ISPs still own customers or if search engines now control consumer discovery. It also sees opportunities for consumer electronics manufacturers in services like Omnifone. While some declare the set-top box dead, the document thinks it is premature. It views over-the-top (OTT) services as an opportunity for service providers and emphasizes that customer and technical support will be important.

1. Welcome & Reflections
Kurt Scherf, Vice President, Principal Analyst,
Parks Associates

2. Reflections from Day One
 Who owns the customer? Still the ISP?
 Opportunity to grow revenues in a digital context – online video
CPMs can still grow, and mobile is an opportunity
 He who controls search and discovery controls the consumer?
 Some revenue opportunities for consumer electronics
manufacturers
 Omnifone
 Declaring the death of the set-top box is premature
 OTT is an opportunity for service providers
 Customer support is key
 Technical support is an opportunity