Includes Capital Area and HDI Announcements and a presentation on Security.

1. Welcome!
HDI Capital Area
August 2018
Presentation and Networking Event
August 17, 2018
Community IT/America's Promise Alliance
Washington, DC

2. Thank you 2018 Sponsors!

3. HDI Capital Area
Officers
Bill Liberti, President
Cecil Spence, Secretary
LaTonya Morgan, VP Programs
Monica Morrison, VP Program Logistics
Kristin Ekanger, VP Finance
Paulette Foxx-Dawodu, VP Communications
Christie Shell, VP Membership
Erica Hannah, VP Content and Public Relations
NJ Robinson, VP Sponsorship
Travis Johnson, AVP Membership
Ed Solis, AVP Finance
Sandy Seroskie, Chapter Advisor
Lee Weekley, Chapter Advisor
Virginia Scuderi, Chapter Advisor

4. What’s Hot at HDI
Upcoming HDI Leadership Forums Events
• Register for live Forum events online!! https://hdiforums.tech.ubm.com/2018/
– September 17-20 HDI Leadership Forum Event
• Phoenix, AZ
• Forum Groups Include: Executive, Desktop Support, Healthcare Providers, Retail, and
Support Center Leadership
• Industry Experts Include: Doug Tedder, Tara Pound, Roy Atkinson, and more
• Event Location: Wigwam Arizona
– November 12-15 HDI Leadership Forum Event
• Forum Group: Higher Education
• University of South Carolina - Columbia, SC
• Use Promo code EBM318 before September 21 for 10% off!

5. Upcoming HDI Webinars
• Tuesday, August 28, 2018 • 11:00 – 12:00 MT
– 3 Ways to Improve Employee Experience by Expanding Service Management
– Speakers: Matt Stone and Roy Atkinson
– Cost: FREE
Upcoming HDI Conferences
• Service Management World 2018 ⎹ Price Increase September 7!
– Introducing a new conference for Service Management Professionals!
– October 15-17, 2018 ⎹ Omni Orlando Resort at ChampionsGate
– www.SMWorld.com
• HDI Conference & Expo ⎹ Save the Date: April 9-12, 2019 ⎹ Orlando, FL
– Registration now open!
– www.HDIConference.com
What’s Hot at HDI

6. Upcoming Training Opportunities
Five days. Multiple certification courses. Ideal for support center analysts and managers. Bring the
whole family and explore all the Jazz & BBQ in Kansas City this September!
• HDI Training Experience, Kansas City, MO - September 17-21
– Succeeding with Metrics (New) by industry expert, Jeff Rumburg
– Support Center Analyst (Revamped)
– HDI Support Center Manager
– KCS® Principles
– HDI Support Center Director
• Hotel Phillips Kansas City, Curio Collection by Hilton – Special Group Rates Available
• Book your trip before July 23 and save BIG!
• CONTACT: Tina Buchberger at (630) 283-5638
What’s Hot at HDI

7. What’s Hot at HDI
Member Get A Member Program!
• Don’t forget that HDI is offering prizes for current members who refer new HDI members!
– If you know someone interested in HDI membership, have them use promo code
MEMBER18 at checkout before September 30, let your local chapter leader know who
you referred and you will receive a $10 Amazon gift card!
– Each chapter has five cards, so hurry, they won’t last long!
Member Promo Code
• Renew your membership or sign up for a new membership with promo code SMW18 before
August 31 and you will be entered into a drawing to win a $500 AMEX gift card and FREE
pass to HDI’s new conference, Service Management World!

8. Why Do You HDI?
https://www.thinkhdi.com/whyihdi.aspx

9. Agenda
12:00 noon to 12:30 PM –
Lunch and Networking
12:30 PM to 1:50 PM – Program
1:50 PM to 2:00 PM –
Survey, Prize Drawing
2:00 PM – Meeting Ends

10. Today’s
Program
A Simple Approach to Security!
More and more, we see sophisticated hacking
incidents all over the news, but in reality, most
attacks are small and not all that complex—and
most importantly, could have been prevented with
simple practical processes and steps.
In this session, we will present you with a strategic
approach to security. We will show you how to
assess security risk, explain basic level of
protections, and ways to build a culture that
understands and values security.
Key Takeaways for Attendees:
1. An understating the multi-layered foundation of
security.
2. An understanding of different terms: ransomware,
malware, hacking, etc.
3. A basic approach to developing policies.

11. Our
Speakers
Johanny Torrico joined Community IT in December 2006
after serving as Director of Technology for The National
Association of People with AIDS (NAPWA) for nearly four
years. She is currently Vice President of Operations, leading
the largest team at Community IT.
Saba Gebru joined Community IT in 2007 as an Engineer-in-
training, providing direct service to Community IT clients and in
2008, became an Engineer and then Manager. In her current
role as the Director of Service Operations at Community IT,
Saba manages, leads, and provides guidance to service
operations.

12. Next:
HDI Capital Area
Vendor Fair and Networking Event
Friday, October 19, 2018
9am – 4pm

13. . © TechSoup Global | All rights reserved
A Simple Approach to Security
IT Security Primer for Individuals
Security 101

14. . © TechSoup Global | All rights reserved
Since in 1993, Community IT has been supporting
non-profits in Advancing their mission through the
effective use of technology. Community IT is
recognized as a top ranked Managed Service
Provider by MSP Mentor and is a 100% employee
owned company.
All materials contained within this document are
protected by United States copyright law and may
not be reproduced, distributed, transmitted,
displayed, published or broadcast without the prior,
express written permission of Community IT
Innovators, Inc. You may not alter or remote any
copyright or other notice from copies of this content.
For reprint permission and information, please direct
your inquiry to info@communityit.com

15. Presenter
• Saba Gebru
• Director – Service Operations
• Community IT

16. Presenter
• Johanny Torrico
• VP Operations
• Community IT

17. Agenda
Putting it into Action
Human Firewall
IT Security Landscape

18. IT Security - Overview
It’s good to talk openly about security
Share your story and learn!
Your experience will help someone else

20. IT Security - Adversaries
Chollima Gothic Panda

21. IT Security
Vulnerability
• Supply Chain
• Staff at non-profits
considered soft
targets
• You may not
consider your
security important,
but what about your
donor list, board
members, partners?

22. Contemporary
Attack
Examples
Email Phishing
Malware
Social Engineering

23. Phishing
Common attempts
How to identify
How to respond

24. http://corpcatererscleveland.com/?24=UCPAUBYKV1CQUuQZCQi

26. Phishing
Look at the email
1
Check for red flags
2
Ask someone or
forward to your IT
support provider
3

27. Malware
Email attachments
Malvertising
Spread via networks

29. Social Engineering
Trick you into
installing
software
1
Trick you into
entering
credentials
2
Trick you into
calling for
“support”
3

32. Community IT Innovators approach to Security
Written & Updated Policies
Predictive Intelligence
Security Training & Awareness
Passwords Antivirus Backups Patches

33. Human
Firewall

34. Human
Firewall
You’re capable of
protecting your
information
• Inventory
• Backup your data

35. Human
Firewall
Patch and Update
• OS
• Firmware
• All devices
• Monthly

36. Human
Firewall Enable and use Antivirus
• Only 40% effective (but
40% is better than 0%!)

37. Human
Firewall
• Pick a strong password
• Use a password
Manager
• Enable MFA

38. Human
Firewall
• Password Manager
• Audit access to your
Cloud Systems
• Be aware and honest

40. Security
Checklist
1. Backups
2. Update
3. Antivirus
4. Strong Passwords with MFA
5. Audit Systems

41. Putting it
into
Action
• Desktop
• Email
• Cloud Services
• Photos
Inventory systems
• 2 locations
• You have control
Backup

42. Putting it
into Action
Update your systems
• Operating System (Windows,
Mac, iOS, Android)
• BIOS and Firmware Updates
Quarterly
• Reboot weekly

43. Putting it
into
Action
• Passphrase
• One for your computer, one for the
password manager
• Here are some guides
• http://www.connectsafely.org/tips-to-
create-and-manage-strong-passwords/
• https://haveibeenpwned.com/Passwords
• Enable MFA
Pick a strong password
• LastPass
• Dashlane
Get a password manager

45. Security Check Up
Audit access to applications
• Facebook -
https://www.facebook.com/help/799880743
466869
• Google -
https://myaccount.google.com/intro/security
-checkup?hl=en-US
• LinkedIn -
https://www.linkedin.com/psettings/

46. Moving Forward
Security can be dauting, but it doesn’t need to be overwhelming

47. Moving
Forward
Steps you can take
• Inventory and backup your data
• Update your computer (OS and
Firmware)
• Make sure AV is installed
• Select a good password
• Use a password manager
• Turn on MFA
• Review System access and remove
unfamiliar / unnecessary applications
• Schedule time for security

48. Schedule
time for
security
• Set a reminder
for yourself
• one week from today
• Have an
accountability
partner
• monthly check in

49. 37
Questions