The document discusses geriatric care management and the role of professional geriatric care managers (PGCMs). PGCMs are trained to provide comprehensive eldercare solutions and maintain independence for older adults. They can assess clients' needs, develop care plans, manage care services, and support families. PGCMs help navigate complex eldercare situations and are a resource for professionals seeking eldercare expertise and solutions for their clients.

1. GERIATRIC CARE MANAGEMENT: Comprehensive Eldercare Solutions East Valley Estate Planning Council Heather Frenette, RN, MSN, CMC Arizona Care Management www.azcaremgt.com 480-633-1831

3. The Professional Geriatric Care Manager The Professional Geriatric Care Manager (PGCM) is focused on maintaining the well-being, independence and dignity of elders and dependent adults, while balancing the special needs and problems of families caring for them. All NAPGCM professional members have advanced training, education and experience in gerontology, social work, nursing, and/or counseling.

5. UNDERSTANDING : Assessment PLANNING : Customized Plan of Care On-Going Reassessment MANAGING Part I: Implementing Needed Services MANAGING Part II : Follow-up/Monitoring OUR PROFESSIONAL PROCESS: With a focus on understanding

11. National Association of Professional Geriatric Care Managers Our Mission… GCM is dedicated to the development, advancement, and promotion of humane and dignified care for the elderly and their families delivered by qualified professionals. Additionally, GCM is committed to working towards the highest quality of care for the elderly and their families through education, advocacy and high standards of professional practice

14. TRIGGER POINTS… When to Call a PGCM? When you have a client who… … has a limited support system … needs support and resources to maintain independence … is stressed by the caregiver role … has multiple diagnoses/difficult situations that complicate decision making and care coordination … requires a “road map” after a new diagnosis or hospitalization … has family that can not reach consensus, needing information and objectivity … struggles with balancing safety and independence issues … needs consistent unbiased accurate communications … requires supervision and on-going training of existing care providers and…

15. TRIGGER POINTS… When to Call a PGCM? When you … … need consistent accurate information … require a comprehensive professional assessment of your older client’s situation … want the best care for your clients … notice a change in your older clientele, perhaps indicating a need for intervention … are concerned about an older client … get a call from an elder’s family member, who is turning to you for eldercare advice