Stand-out leaders don't hire. Yes they hire to fill a job but they recruit to bring in the right "human essence" to their organization to ensure its long term success. Discover these competencies in people and gather them around you...

1. Competencies
That Leaders
Should Covet

2. Competencies to Covet
Leaderships’ role is bring the
right “human essence” to the
organization
Discover these competencies in
people and gather them around
you…

3. Competencies to Covet
Lifelong learner – if you’re not
learning, how can you continue to add
value to the organization? Find those
with a track record of learning.
“Infection” agent – some people
have the innate passion to get others on
the bandwagon. Get ‘em on board.

4. Competencies to Covet
Apologizer – Customer loyalty-
building after a service screw-up begins
with “I’m sorry”. Find people who are ok
with saying it.
Human being “lover” –
Creating WOW! For customers requires
serving people in amazing ways. Look for
people who are born to serve others.

5. Competencies to Covet
High pain tolerant – greatness
comes with pain along the way; you need
people with tough skin.
Successful failure – success =
doing a lot of imperfect stuff FAST!
Failure along the way is a neccesity.
Look for a track record of tries.

6. Competencies to Covet
Raconteur – Stories bring
everything to life, painting pictures of what
success looks like. Get people who can
light up their eyes.
Descrambler – Execution is
complex and requires someone who can
simplify what has to be done for others.
Find a “dumb down” artist.

7. Competencies to Covet
Connector – Broken customer
promises occur when processes are
broken. Delivering anything requires
people who can work well with others.
First responder – “Shit happens”
to any plan. You need people who can
bring their “A” game when recovery is
critical.

8. Competencies to Covet
Chillax-er – Some people are terrific
at responding under pressure; cover the
mellow ones.
Nano-inch seeker – Progress
occurs inch-by-inch; there is no silver
bullet. Find people who are relentless at
getting an inch of progress fast.

9. Wrap up – An Invitation
• bedifferentorbedead.com
• Blog Articles on
Strategy, Leadership,
Sales, Service,
Marketing (and
other stuff)
• Connect and Engage
• Slideshare.net/royosing
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10. BE DiFFERENT Series
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11. BE DiFFERENT Series
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