This document compares the digital payment platforms PhonePe and Paytm. It provides details on the founding, features, and funding of each company. The key differences between the two apps are discussed across 10 categories: interface, UPI payments facility, merchant payments, recharges, bill payments, cashback, charges, useful services, account management and customer care. Transaction data is presented showing PhonePe had the second highest market share in September in terms of transaction volume and value, while Paytm was third.

1. • INSTITUTE :- Sage University Indore
• CLASS-: MBA (1st sem )
• SECTION-: C
• INSTITUTE-: IMS
• SUBMITTED TO -: Dr. Mayank Saxena sir
• SUBMITTED BY-: pawan sharma
• pavan Thakre
• pankaj vairagi
• palak chouhan

2. Title: comparative study of
costumer acceptance e-payment
mathod
Submitted by : Pawan Sharma
Pawan Thakre
Pankaj Vairagi
Palak Chouhan

3. Discription of company
• Phone pay
• Paytm

4. Phonepay
• PhonePe is an Indian digital payments and financial technology. company
headquartered in Bengaluru, Karnataka, India. PhonePe was founded in December
2015, . by Sameer Nigam, Rahul Chari and Burzin Engineer. The PhonePe app,
based on the Unified Payments Interface (UPI), went live in August 2016.
• The PhonePe app is available in 11 Indian languages. Using PhonePe, users can
send and receive money, recharge mobile, DTH, data cards, make utility
payments, pay at shops, invest in tax saving funds, liquid Funds, buy insurance,
mutual funds, gold, and silver. In addition PhonePe also allows users to book their
Ola rides, pay for Redbus tickets, book flights and hotels on Goibibo through the
Switch platform.
• PhonePe is accepted as a payment option at over 2.5 crore offline and online
merchant outlets across 15,700 towns and villages.The app crossed 10 crore user
mark in June 2018.and also crossed 500 crore transactions in December 2019. It
currently has over 35 crore registered users with over 15 crore monthly active
users.

5. paytm
• Paytm was founded in August 2010 with an initial investment of US$2 million
by its founder Vijay Shekhar Sharma in Noida, Delhi NCR. It started off as a
prepaid mobile and DTH recharge platform, and later added data card,
postpaid mobile and landline bill payments in 2013.
• In October 2011, Sapphire Ventures (fka SAP Ventures) invested $10 million in
One97 Communications Ltd.By January 2014, the company had launched the
Paytm Wallet, which the Indian Railways and Uber added as a payment option.
It launched into e-commerce with online deals and bus ticketing. In 2015, it
added education fees, metro recharges, electricity, gas, and water bill
payments. Paytm's registered user base grew from 1.18 crore in August 2014
to 10.4 crore in August 2015. Its travel business crossed $500 million in
annualised GMV run rate, with 20 lakh tickets booked per month.
• In March 2015, Paytm received its huge stake from Chinese e-commerce
company Alibaba Group, after Ant Financial Services Group, an Alibaba
Group affiliate, took 40% stock in Paytm as part of a strategic agreement.

6. Funding and shareholding
• Shareholders Shareholding
• Vijay Shekhar Sharma 14.67%
• Ant Group 29.71%
• SoftBank Vision Fund 19.63%
• SAIF Partners 18.56%
• AGH 7.18%
• Berkshire Hathaway 2.76%
• Sharma Holding company 5%
• Total 97.510%

7. Salient features
• Some salient features of
PhonePe are:
• Zero banking charges.
• UPI transactions
• Bill payments, DTH
recharge, and ticket
bookings
• The transaction limit is
INR 10,000 for wallet and
INR 1 lakh for UPI
Some salient features of
Paytm are:
Zero banking charges
Transaction limit of INR 1
lakh for wallet along with
UPI bank transfer
RBI-approved safe and
secure digital wallet
The payments bank, ticket
booking (for trains, buses,
flights, and movies), and
UPI payments.

10. Paytm Vs PhonePe - 10 Vital Comparison
1. Interface:
Clarity - When it comes to clarity, PhonePe has an edge over
Paytm. PhonePe icons are spaciously placed while Paytm icons
are concentrated.
Fonts - The fonts used on PhonePe's app are slightly bigger than
the ones used by Paytm. A possible reason could be that Paytm
offers more services than PhonePe (e.g. Paytm Mall); hence,
showing the icons in bigger fonts could hinder visibility.
Ease of Access - Very few icons appear on Paytm's home page (in
its mobile app) and you have to click further to see other options.
This is not the case with PhonePe. Every feature can be accessed
from a single page in PhonePe's app. Again, Paytm has different
types of services in the form of vouchers, Paytm Mall, education,
games, travel entertainment, and food. Showing all of them on one
page is not an easy task.

11. Paytm Vs PhonePe - 10 Vital Comparison
2. UPI Payments Facility
3. Merchant Payment
4. Recharge
5. Bill Payment
6. Cashback
7. Charges
8. Useful Services (Travel Tickets, Movie,
Train Status, etc.)
9. Account Management
10. Customer Care

12. 1. Expected Out Come
• PhonePe logged in 165 crore transactions in
September, amounting to Rs 3.06 lakh crore
• 5 percent share of the volume pie and 47 percent of the
value of UPI transactions, according to data by the
National Payments Corporation of India (NPCI).
• GooglePay retained 35 percent market share in volume
terms and 38 percent in values. The payments gateway
recorded 129 crore transactions amounting to Rs 2.50
lakh crore.
• Paytm controlled over 14 percent of the market
through 53.8 crore transactions worth Rs 60,094 crore..