The document discusses the importance of communities in supporting the large-scale change to a Lean development model at SAP. It describes various types of communities established at SAP, including powwows, coffee corner sessions, external events, round tables, online platforms, and social events. These communities help motivate employees and ensure sustainable implementation of Lean principles by facilitating exchange, providing feedback to management, and promoting continuous learning.

1. Road2Lean
Lean and Agile Communities
Key to motivation and success
Christian Schmidkonz
Chief Development Architect, SAP AG
Products & Solutions LEAN Center
Agile Center of Expertise
Lionel Passerino
Lean/Scrum Mentor, SAP AG
Lean Core Team
SAP Business ByDesign

2. The Lean Thinking House describes our
„complete picture“ of Lean
Maximize Customer Value and Speed
Prioritized
Backlog at
All Times
Usable
Q/C/D
Software
in One Hand
Employee each Takt Continuous
improvement
Empowerme Takt Process and
nt Cross Transparency Sructure
Functional on Processes
and Product
Team Maturity
Standard
Process
KAIZEN/
Respect for
Continuous
People
 JIT principles Improvement
 Eliminate waste
Lean Leadership
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 1

3. Our 9 lean core elements serve as the
common framework for implementing Lean
Prioritized
backlog at all
times
Usable
Q/C/D in one
software each
hand
Takt
Continuous
Employee
Takt improvement
empowerment
process
Cross Transparency
functional on product/
Team process
“Team of ten” maturity
Standard
process
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 2

4. Change to Lean Development Model involve
many people in our development organization
18000
16000
14000
12000
Number of
10000 employees
8000 Development
Lean/Scrum
6000
4000
2000
0
2006 2007 2008 2009 2010*
*) Number of employees estimated
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 3

5. Challenges and motivation for a continued
engagement of employees with Lean
Challenges
 Fast and large scale change project
 Accelerate learning
 Sustainable implementation of Lean Thinking
Risks
 Proforma/flaccid implementation
 Not enough support
 Returning to old habits
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 4

6. Different types of Communities at SAP
Coffee
Events with
Powwows Corner
Externals
Sessions
Round Community Social
Tables Platform Events
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 5

7. Powwow –
Employees meet Senior Management
Participants
 Lean Owner of the invited group
 Bigger group of 50 – 100 participants
Format
 1 to 2 hours
 Short recounting status quo by management
 Maybe topic driven
 Followed by a free Q and A
Direct feedback to the Senior Manager in charge of the Lean Implementation
Address complaints
Managers really need to take care of feedback and complaints
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 6

8. Coffee Corner Session –
Employees meet Senior Management
Participants
 Small group ~20 participants
 Senior and Vice Presidents of the invited
group or across organization
Format
 30 minutes per month in the coffee corner
 Free Q and A Session
 Open questions and general feedback is
recorded on a flip chart or whiteboard.
Also called Whiteboard Sessions
Direct channel to Senior Management
Ensure open questions are followed up and
answers provided
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 7

9. Events with Externals –
Hosting Events like the German Scrum Group
Participants
 ~25 externals
 ~25 employees
Format
 1 day with an Open Space Agenda
Intense exchange and diversity of
involved external participants
Limited number of participants
Promotion by freelancers
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 8

10. Events with Externals –
Meeting other companies
Participants
 Limited to experienced mentors
 Three to five colleagues
Format
 On-site visit
 2 hours to a full day experience
exchange
Intensive exchange among peers
Covering topics like HR
Choose the right topic in advance to get value add
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 9

11. Events with Externals –
Employees invite Experts
Participants
 Invited external experts
 Large auditorium
Format
 1,5 to 2 hours presentation
 Q and A Session
 Recorded and shared among colleagues
Authentic and motivating speakers
Inspiration for the day-to-day business
Be sure of the right message they convey
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 10

12. Round Tables –
Learning from each other
Participants
 Small group sharing the same role from the
same unit, e.g.
• Scrum Masters
• Product Owners
 Involve Lean/Scrum Mentors
Format
 Initiated and organized by the group
themselves
 1 hour biweekly
Exchange of experience and best practices among colleagues
Open discussion of challenges with the Lean implementation
Ensure transfer of the lessons learned and check regularly the
value of these meetings
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 11

13. Community Platform –
Facilitate internal, cross unit exchange
Participants
 Scrum Masters
 Product Owners
 All colleagues
Tool
 Web 2.0 Application supporting
• Discussions
• Blogs
• News
• Polls
Everyone can participate, across units and time
zones
Critical number of contributing colleagues necessary
Moderators/Coordinators required
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 12

14. Social Events –
Facilitate internal, cross unit exchange
Participants
 All interested colleagues at one location
Format
 2 hours evening event in the canteen
 Start with one presentation of the topic list
 Q and A and free exchange
 Bring some sweets ;-)
Everyone can participate across units
Practical and attractive topics
Presentation is the teaser for the participant to show up
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 13

15. Summary –
Collaboration is essential
Communities
 work well,
 are necessary and important
Communities
 require constant support of
 passionate participants to
 attract more and more colleagues
 and time to learn and implement
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 14

16. Thank you!
Christian Schmidkonz
Products & Solutions LEAN Center
Agile Center of Expertise
Dietmar-Hopp-Allee 16
69190 Walldorf
christian.schmidkonz@sap.com
www.sap.com
Lionel Passerino
Lean Core Team
Business ByDesign
© SAP AG 2009, C.Schmidkonz / Page 15
Dietmar-Hopp-Allee 16
69190 Walldorf
lionel.passerino@sap.com
www.sap.com
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 15

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