This document discusses communication skills for physicians. It emphasizes that communication is key to the doctor-patient relationship and effective diagnosis and treatment. It defines communication and outlines the basic elements. It also discusses challenges to effective communication like barriers related to the message, doctor, patient, and environment. Specific patient characteristics and environmental factors that can influence communication are examined. The importance of non-verbal communication is highlighted, with over half of messages communicated non-verbally. The document stresses developing strong communication skills.