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Communication for
Organizations
SHRISTI SHRESTHA
What is
Communication?
01
"Communication is a bridge of meaning. It
involves a systematic and continuous
process of telling, listening and
understanding."
Louis Allen
The Six Parts of the
Communication Process
02
Encoding
Conversion of a thought, idea,
or fact into a message
compound of words, pictures,
or symbols.
Message
Encoded information that is
being transmitted.
Channel
Medium that is used to send a
message between a sender and
receiver.
Channel
Medium that is used to send a
message between a sender and
receiver.
Channel
Medium that is used to send a
message between a sender and
receiver.
Channel
Medium that is used to send a
message between a sender and
receiver.
Decoding
Interpretation of a message
into a form that is understood
by the receiver.
Feedback
Checking the success of
communication.
Noise
Anything that blocks, distorts,
or changes in any way the
message the sender intended
to communicate.
DIVISION H.Q. TO BRIGADE (WRITTEN ORDER)
"On no occasion must hamlets be burned down."
BRIGADE TO BATTALION (RADIOED ORDER)
"Do not burn down any hamlets unless you are
absolutely convinced that the Viet Cong are in
them."
BATTALION TO INFANTRY ORGANIZAION (RADIOED ORDER)
"If you think there are any Viet Cong in the hamlet,
burn it down."
ORGANIZATION COMMANDER TO TROOPS (SPOKEN ORDER)
"Burn down that hamlet."
Non-verbal
Communication
03
Body Language
A body movement such as a
gesture or expression that
conveys information to others.
SOURCE: TRAINERS LIBRARY
Verbal
Intonation
The use of changing (rising and
falling) vocal pitch to convey
grammatical information or
personal attitude.
She said she did not take his money. It was not someone else who said it.
She said she did not take his money. So I believe her.
She said she did not take his money. But someone else did.
She said she did not take his money. And thus she is still poor.
She said she did not take his money. But she won it gambling.
She said she did not take his money. But she took someone else's.
She said she did not take his money. But she did take something else of his.
Absence of
Verbal Intonation
One-way and Two-way
Communication
04
चिसो भनेकै
Barriers to
Effective
Communication
05
Selective
Perception
Selective interpretation of what
we see, read, or hear based on
our interests, expectations,
experience, and attitude rather
than how things really are.
Information
Overload
When the amount of information
available on hand exceeds our
ability to process it.
Organization
Barriers
The organizational hierarchy or
culture that disrupts or distorts
communication across levels.
SOURCE: CABRERA RESEARCH
SOURCE: CABRERA RESEARCH
Cultural
Barriers
Words and gestures mean very
different things in different
cultures. This can create in
conveying correct information.
Noise
Noise can enter a communication
stream anywhere in any form and
interfere with successful
communication.
Communication
Skills
06
Listening Skills
Listening is not the same as hearing.
Hearing happens.
Listening is a choice.
Hearing is sound.
Listening is skill.
Hearing requires presence.
Listening requires concentration.
Hearing is noise.
Listening is nuance.
Hearing is content.
Listening is context.
Hearing is passive.
Listening is active.
Hearing is subconscious
Listening is conscious.
Hearing perceives words.
Listening discerns meaning.
Giving and receiving
feedback
What went well?
What went wrong?
What could have been better?
Rule of Thumb for Feedback
Negative feedback in private and
positive feedback in public.
Writing Skills
What?
To whom?
Why?
How?
When?
Presentation
Skills
Content
Delivery
Voice
Body Language
Eye Contact
Slides
Meeting Skills
Punctuality
Time-bound
Agenda
Meeting Notes
07
Leveraging Tools for
Effective Communication
Writing Official Email
Sick leave message
Invitation to a meeting
Introducing someone formally
Handing in your notice
Thanking someone
Examples:
Official Email Format
Subject
Greeting
Opening line and body
Ending
Signature
Official Email Greetings
"Dear Ethan Smith,"
"Dear Ethan,"
"Dear Marketing Manager,"
"Dear Recruiting Manager,"
"Dear Tech Team, "
Every formal email starts with 'Dear'.
When you're writing to someone you know, use their full
name.
if you don't know a person's full name or are addressing a
group, use their job role
Subject and Body
Subject: Concise formal manner summarizing the purpose of the letter
Body: Best to use short, clear, logical paragraphs to state your business
Official Email Endings
Yours sincerely
Yours faithfully
Sincerely
Regards
With best wishes
Warm regards
Official Email Signature
Name
Job title
Company (if relevant)
Email address
Phone number
Social media links
Checking the content
Proofread
Spellchecker
Grammarly
Attachment
To, CC, and BCC
To, CC, and BCC
To CC BCC
Primary contact/s Tertiary contact/s Secondary contact/s
Email addresses
viewable by all
Email addresses
viewable by all
Email addresses
viewable only by the
sender
Okay with sharing
their email addresses
Not okay with sharing
their email addresses
Reply to, Reply to all
Abbreviations
WFH
ASAP
FYI
AFK
N/A
TBD
RSVP
CC,BCC
B2C
B2B
IMO
IAM
TLDR
Scheduling Emails
Life Hack: ChatGPT
Communication with ChatGPT
via Better Prompts
Q&A

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