This is a Sneak Peak from my Course. The PPT is of course accompanied with case studies, templates, hypothetical scenarios, videos, and group activities.

1. They Say: “Leadership is a Conversation”.
“Communication is the real work of leadership”. - Nohria

2. Radhia Benalia, PhD c, PMP
Specializes in Leadership Competencies
Certified Project Management Professional
Certified Green Project Manager
Instructor at The American University of Beirut -
CEC
Women for Peace Award- Canada 2008
BC Parliamentary Candidate- 2009
Speaker & Lecturer
Radhia.benalia@gmail.com
Governme
nt &
Politics
Academia
Corporat
e
NGO

3. • Why effective communication is so important.
• How to communicate effectively
• Listen effectively
• Speak like a Leader
• Give and Take Feedback like a Pro

4. • It’s about context!
If stakeholders don’t communicate effectively, the outcome is
usually known.

5. • The four human needs directly related to teamwork and
leadership are the following:
• 1)To feel that your performance is acknowledged;
• 2) To feel a sense of belonging;
• 3) To have a hopeful, realistic future to look forward to; and
• 4) To know what others expect of them and have the resources
to succeed.

6. • Most of these needs are fulfilled through effective
communication.
• Social Contexts drive our behaviors, and hence affects a team’s
ability to perform or not.

7. • Gorillas and Guerillas!

8. • You’re only at the top to have a better “view”.
• Your lack of communication might end up causing the
appearance of the “guerrilla” syndrome in your work
environment.
• You set the pattern. It’s either the great team, or….
• It’s easier to attract talent than to keep it.

9. • Can people talk honestly about their worries, concerns?
• Are there a few junior employees that can give feedback to management?

10. • You can pay people enough to come to work, but you can’t pay
them enough to want to come to work.

11. • A study was carried out about regrets of organizations heads.
Most of them mentioned something related to dealing with
human beings.
• When it’s blurry, try improving communication skills.
• When management sends dumb stuff down, front-line people
are hopefully too smart and care enough not to follow it.
• Pay attention!

14. • Don’t try to “read” minds!
• Don’t think of you’re going to be saying next.
• Don’t interrupt; don’t derail.
• Don’t selectively absorb.
• Don’t act like the so-called “know-it-all”.

15. • Try to understand the others’ conditions.
• Rephrase in your mind.
• Confirm that you have received
the message.
Activity

17. Your
character
Your
Demeanor
or
“projected
Self”
Your Words

18. • How do people see you?

19. • Happy people are a draw.
• Keep a positive sheer.
• Work extensively on yourself if you’re quick-tempered.

20. • Knowledgeable
• Assertive
• Happy
• Hard-working
So-called “know-it-all”
Aggressive
Clown
Oblivious to humans and
context

23. • How do we persuade people?

24. • We influence by giving.
• We influence by authority.
• We influence by requesting incremental commitment.
• We influence by “showing” our unique value.
• We influence through our communities.
• We influence when people like us.

25. • Conciseness
• Wit
• Diplomacy
• Positive Urgency
• Drive
• Release your words to history…..

26. Diplomacy is not only for people who work at the embassy!

27. • Do not humiliate.
• Give recognition.
• Be specific.
• Be consistent.
• Think of the broader picture.