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Communication skills –
fidelity, elements of
determination of fidelity
Communication skills
• The ability to convey information to another
effectively and efficiently.
• The communication / managers, who
understand and facilitate good communication
skill in their groups and organization are most
successful.
• Group member motivation, participation
productivity and satisfaction are greater when
group members posses a relatively high level
of communication skill(sending skill as well as
receiving skill).
Five verbal communication to be taken into
account:
1. Writing-encoding skill
2. Speaking-encoding skill
3. Reading-decoding skill
4. Listening-decoding skill
5. Thought or Reasoning- both encoding &
decoding
Communication Fidelity:
• Fidelity is the faithful performance of
communication process by all its items:
communicator, message, channel & receiver. -Berlo
• A high fidelity ‘encoder’ is one that ‘expresses’ the
meaning of the source perfectly.
• A high fidelity ‘decoder’ is one that ‘translate’ a
message for the receiver with complete accuracy.
• Noise and fidelity are two sides of the same coin.
• Eliminating noise increases fidelity, the production of
noise decreases fidelity.
Elements determining
Communication fidelity are:
1) The source (encoder)
2) The message
3) The channel
The source (encoder):
A communication source, after determining way in
which he desires to affect his receiver, encodes a
message intended to produce the desired response.
•Therefore, four types of factors within the source can
increases fidelity. These are:
•Communication skill
•Attitude
•Knowledge level
•Position within a socio-cultural system.
The message:
•Message is defined as the actual physical product
of the source-encoder.
•When we speak, the speech is the message. When
we write, the writing is the message.
•There are three kinds of factors within the message
which can increase fidelity:
•Message code
•The message content
•The message treatment
3) The channel
• It is the medium through which information
flows from a sender to a receiver
• A lot of things determine the channel selection
like: what is available, how much money can
be spent, what the source’s preferences are,
which channels are received by the most
people

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communication skills

  • 1. Communication skills – fidelity, elements of determination of fidelity
  • 2. Communication skills • The ability to convey information to another effectively and efficiently. • The communication / managers, who understand and facilitate good communication skill in their groups and organization are most successful.
  • 3. • Group member motivation, participation productivity and satisfaction are greater when group members posses a relatively high level of communication skill(sending skill as well as receiving skill).
  • 4. Five verbal communication to be taken into account: 1. Writing-encoding skill
  • 8. 5. Thought or Reasoning- both encoding & decoding
  • 9. Communication Fidelity: • Fidelity is the faithful performance of communication process by all its items: communicator, message, channel & receiver. -Berlo • A high fidelity ‘encoder’ is one that ‘expresses’ the meaning of the source perfectly. • A high fidelity ‘decoder’ is one that ‘translate’ a message for the receiver with complete accuracy.
  • 10. • Noise and fidelity are two sides of the same coin. • Eliminating noise increases fidelity, the production of noise decreases fidelity.
  • 11. Elements determining Communication fidelity are: 1) The source (encoder) 2) The message 3) The channel
  • 12. The source (encoder): A communication source, after determining way in which he desires to affect his receiver, encodes a message intended to produce the desired response. •Therefore, four types of factors within the source can increases fidelity. These are: •Communication skill •Attitude •Knowledge level •Position within a socio-cultural system.
  • 13. The message: •Message is defined as the actual physical product of the source-encoder. •When we speak, the speech is the message. When we write, the writing is the message. •There are three kinds of factors within the message which can increase fidelity: •Message code •The message content •The message treatment
  • 14. 3) The channel • It is the medium through which information flows from a sender to a receiver • A lot of things determine the channel selection like: what is available, how much money can be spent, what the source’s preferences are, which channels are received by the most people