Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose.

1. Effective
Communication
Vinay Pratap Singh

2. Course Overview.
Topic 1: Advantages and Elements of Confident
Communication.
Topic 2: Trust, Credibility, and Communicating
Confidently.
Topic 3: Confident Communication Behavior.

3. Interpersonal communication affects:
– Organizational success.
– Decision making.
– Dealing with problems.
– Relationships.

4. Advantages of Confident
Communication
– Speak freely.
– Be assertive.
– Reduces anxiety in others.
– Listen better.

5. How does communicating with others
feel when you don’t have confidence?
– Harder to focus on information.
– Less satisfying.
– Less inclined to give what the speaker wants.
– Less likely to help organization succeed.

6. Advantages of Confident Communication
– More focus on what being communicated.
– More satisfying
– More likely to get what you want.
– Contributes to the success of your organization.

7. Factors that affect confidence:
– How listeners feel about the speaker.
– Communication history.
– Speaker’s behavior.

8. Elements of Confident Communication

9. Elements of Confident Communication

10. Elements of Confident Communication
Trust:
– Resides with recipient.
– Inherent, subjective.
Credibility:
– Resides with speaker.
– Rational, objective.

11. Topic 2: Trust, Credibility, and
Communicating Confidently
– Recognize how trust and credibility enhance confidence
in interpersonal communication.

12. Trust

13. Building Trust
– Communicate productively.
– Share information.
– Be truthful.
– Accept constructive criticism.
– Respect others’ needs and interests.

14. Trust
Communicate productively:
– Constructive feedback.
– Respect.

15. Trust
Share information by:
– Being forthcoming with information.
– Giving feedback.
– Not breaking confidentiality.

16. Trust
Be truthful:
– Don’t exaggerate, omit, or spin the truth.
– Show respect and demonstrate trust for others.
– Prevents spread of rumors, anxiety, mistrust.

17. Trust
Accept constructive criticism:
– Learn from mistakes.
– People aren’t afraid of being truthful.
– Supports innovation.

18. Respect others’ needs and interests by:
– Honoring confidentiality.
– Informing others when you can't share information.
Trust

19. Discussion
When credibility has been damaged, can it be repaired? If so, how?
• What are the best strategies for rebuilding damaged credibility?
• Can the credibility of one person be damaged by others?
• Can the credibility of one person be repaired by others?

20. Credibility

21. Credibility can be undermined by:
– Not admitting your mistakes.
– Exaggerating.

22. Factors Affecting Credibility
–Behaviour:
– Knowledge of subject
matter.
– Body language.
– Tone of voice.
– Saying what you mean.
– Keeping promises.
– Avoiding jargon.
–Background:
– Previous positions.
– Successes.
– Accumulated
expertise.

23. Credibility

24. Rapport and Confidence

25. Discussion
What does rapport mean to you?
• Do they have rapport with people they work with, and
what does this mean to them?
• Can you build rapport or does it come naturally when you
interact with someone whom you like?
• How does rapport strengthen confidence in
communicating?

26. Confidence and Rapport
Trust + credibility + rapport = confident communication.

27. Topic 3: Confident
Communication Behavior
– Develop your personal image.
– Know what you want to say.
– Address fears and self-doubt.

28. Confident Communication
Behavior
Verbal
Visual
Vocal
• The meaning and choice of
word
• Length of delivery
• Paraphrasing
• Voice tone
• Pitch
• Speed
• Flow
• Pronunciation
• Body Language
• Grooming
• Presentation Visual

29. Preparing to Communicate:
Develop Your Personal Image
– Adopt style that expresses who you are.
– Don’t stand out or blend in too much.
– Be aware of how you look.
– Dress for the situation.

30. Preparing to Communicate:
Know What You Want to Say
– Prepare your message.
– Keep it simple and clear.
– Know your audience.
– Have a clear purpose.

31. Preparing to Communicate:
Address Fears and Self-Doubt
– Speak to yourself as you’d speak to a good friend.
– Be in the present.
– Prepare for the worst outcome.

32. Confident Vocalization
– Inflection.
– Tone.
– Volume.
– Speed.

33. Confident Vocalization: Inflection:
– How voice rises and falls.
– Can show certainty and uncertainty.
– Can show emotion.

34. Confident Vocalization: Tone
– Indicates when you are serious, joking, etc.
– Should match what you want to say.
– Lower tone perceived as authoritative.

35. Confident Vocalization: Speed
– Be fluent.
– Avoid lengthy pauses.
– Don’t speak too quickly.

36. Confident Vocalization: Volume
– Be audible but not overpowering.
– If you’re too quiet, practice speaking more loudly.

37. Confident Body Language
– Posture.
– Eye contact.
– Gestures and facial expressions.

38. Confident Body Language:
Posture
– Alert and relaxed posture conveys confidence.
– Rigid posture communicates anxiety or insecurity.
– Slouching conveys lack of interest.

39. Confident Body Language: Eye
Contact
– Keep a steady gaze, mixed with brief periods of looking away.
– Use the person looking back as a guide.
– Avoiding eye contact can cause you to miss responses, creates distance, and
conveys lack of confidence.
– Staring can be interpreted as rude or aggressive.

40. Confident Body Language:
Gestures and Facial Expressions
– Gestures and facial expressions should say the same thing that your words do.
– Expressions and movements can describe and emphasize your words.
– Smiles shouldn’t be forced, or used in serious moments.
– Gestures shouldn’t be overused.

41. Confident Body Language
– Worrying and criticizing yourself reduces confidence.
– Replace negative thoughts with positive ones.
– Focus on the present and set worries aside.
– Look out for signs of anxiety and calm yourself.

42. Learning
– Topic 1: Advantages and Elements of Confident Communication.
– Recognize the advantages of communicating with confidence.
– Identify expressions of the essential elements of confident communication.
– Topic 2: Trust, Credibility, and Communicating Confidently.
– Recognize how trust and credibility enhance confidence in interpersonal communication.
– Topic 3: Confident Communication Behavior.
– Recognize the use and impact of confident communication behaviors in a given
communication scenario.

43. Thanx
Vinay Pratap Singh