This document summarizes the results of a self-assessment on communication behaviors. The respondent indicated they usually communicate respectfully with bosses, coworkers and listen carefully. They also set goals and give recognition to colleagues. However, the respondent identified that they could improve on communicating more clearly and directly to avoid ambiguity. They plan to work on finding a balance between being respectful while also being assertive in their communication, and will actively seek feedback to ensure their messages are understood.

1. Behavior Yes No
1. I seek adequate blocks of time to engage in peaceful dialogue to solve conflicts
in a productive way.
V
2. I usually communicate clearly, directly, and respectfully with my bosses and/or
directors.
V
3. I usually communicate clearly, directly, and respectfully with my co-workers. V
4. I usually listen carefully and respectfully to understand my managers and/or
directors.
V
5. I usually listen carefully and respectfully so I can understand my co-workers. V
6. At work meetings, I try to listen carefully, with understanding and respect for all
involved.
V
7. I set aside periods of time to establish my goals and evaluate my performance. V
8. I dedicate sufficient time to establish goals and evaluate my collaborators’
performance.
V
9. If I need to bring a matter to a colleague’s attention, I do so in a clear, direct,
respectful way.
V
10. I give positive recognition to my colleagues well done activities to motivate them
to keep improving.
V
Total number of answers 8 2
Interpretation of self-diagnosis results:
6 to 8 answers checked “yes” indicate you have good communication, but it could
improve. Remember that the work environment is characterized by peace and the assurance of
achieving results.
Questions for reflection:
1. What positive behaviors could you identify in the way you communicate?
I think I’m always behaving sincere to listening from people. Even if I am not in the same
page as the people I’m talking with. I would show my respect to hear what is the opinion
from others.

2. 2. What behaviors of yours do you feel need improving?
Sometimes, I would speak in the way it’s more subtle. However, sometimes it cause my
opinion can’t be express clear and direct. That part of the error I often make when I talk
to my supervisors and coworkers. Therefore I think I should look for the balance between
respectful and assertive.
3. How do you think your way of communicating affects people and results?
I think the way I communicate with people the may feel being respect. However,
sometimes people may misunderstand what I try to express. With the ambiguous way to
speak, it may cause our work inefficient.
4. What factors do you think influence the way you communicate with others?
First, I think it may cause from my asian cultural background. Because in Taiwan, we
think speaking subtly it’s more polite. Second, my family education may also cause this
outcome. Because my parents always tell me if I speak too direct to people it’s being
rude to others.
5. What conclusions can you make based on these observations that will allow you
to improve your communication as a leader, both in the work environment and in
your personal environment?
In my opinion, I think I should look for the balance in between respect and assertiveness.
I should learn how to speak direct and clear but in respect. Especially, if I’m a leader, I
should deliver tasks to my coworkers clearly. Since, ambiguous order may cause
inefficient and bad performance. In the personal environment I also need to speak more
clear. Because if wrong misunderstanding may lead unnecessary arguments between
people.
Three specific actions:
I think I should keep the respectfully way to speak with people, however, I need to try to speak
more assertive as well. Not only that I should always check the feedback from people I talk. I
need to make sure if people understand and receive the correct idea from me.