This document discusses different modes of communication including written, verbal, and non-verbal communication. It highlights the importance of listening skills such as listening for ideas and themes, with empathy, patience, and objectivity. The document also covers body language tips for effective communication such as softening one's appearance, smiling, maintaining an open posture, making eye contact, and nodding.

1. COMMUNICATION . WRITTEN . VERBAL . NON-VERBAL MODES

2. COMMUNICATION SUPPORTS SEE TOUCH/FEEL SMELL LISTEN

3. - The Door Openers “ Tell me more about it.” “ I would like to hear what you are thinking “ Let’s discuss it.” “ sounds as if you have some ideas or feelings about it “ I would be interested in what you have to say.” Conversation

4. Conversation - The Golden Rules Do not interrupt the speaker Do not take subject off in some other direction Don’t Interrogate Don’t teach Don’t give advise Respond always

5. Listening Skills Listen for Ideas & Central Themes Listen with Empathy Listen With Patience Listen with Objectivity Listen with Correct Attitude Listen to Understand

6. Body Language SOFTEN SMILE OPEN POSTURE FORWARD LEAN TOUCH EYE CONTACT NOD ways & means

7. Body Language IPSP Zones Proximix Intimate zone Personal Zone Social Zone Public Zone ways & means