I was invited to speak as an industry expert with the Engineering department at the University of Washington as part of their Human Centered Design & Engineering graduate speaker series. My talk was about how my team at Avvo.com used Design Thinking to support the creation of a new product called Avvo Advisor.
How can you adopt innovation at your company ? Why should you bother ? How can you do it ? What matters and why ?
Here I share my learning from starting and running a startup and building data science products in thomson reuters and other organizations
User research for Product Managers - Product Tank London Jan 17Morag McLaren
As the head of product for a User Experience Research company I gathered feedback from our clients to help other product managers get user research embedded within their companies.
We talked about getting buy-in from stakeholders, getting started with UX and proving its value and also some of the common tools and methodologies involved.
I was invited to speak as an industry expert with the Engineering department at the University of Washington as part of their Human Centered Design & Engineering graduate speaker series. My talk was about how my team at Avvo.com used Design Thinking to support the creation of a new product called Avvo Advisor.
How can you adopt innovation at your company ? Why should you bother ? How can you do it ? What matters and why ?
Here I share my learning from starting and running a startup and building data science products in thomson reuters and other organizations
User research for Product Managers - Product Tank London Jan 17Morag McLaren
As the head of product for a User Experience Research company I gathered feedback from our clients to help other product managers get user research embedded within their companies.
We talked about getting buy-in from stakeholders, getting started with UX and proving its value and also some of the common tools and methodologies involved.
XD 2020: Jonathan Lovatt-Young, Love ExperienceUX STRAT
Ssssshhhh. Mental Health. Say it quietly. We all have mental health, and it continually fluctuates. The great digital transformation supertanker seemed to have sailed past healthcare, causing a real disconnect from our needs to a range of available services. Over the course of a year, Jonathan led a consortium incorporating MIND and the NHS in Bradford to discover what was needed. If you’re interested in the next great age – the age of responsibility, and wanted to know how designers actually create the strategy for a Machine Learning Engine, come get stuck in the weeds of doing, not talking.
Why User Research is must in Product DevelopmentPuneet Arora
User research deals with understanding the users, their habits and needs in its very basic terms. This analysis leads to better insights about the user(s) and leads to better products.
Please visit: https://in.linkedin.com/in/puneetkum
Understand people to design great experiences: An introduction to user researchMing Lee
An introduction to user research for those who want to start doing user research or work with researchers. Covers how research can save you time and money, the dimensions of user research, and an overview of research methods. The presentation also includes tips on how to work with researchers and how to ensure your findings have impact on your product or service.
Jane Martel from the Arapahoe Library District. True innovation starts with assuming a “solution neutral” point of view. In this 90-minute session, you will be introduced to three foundational tools to achieve solution agnosticism and identify opportunities for innovation: Job to Be Done, Outcome Expectations, and Job Scoping. From there, you will apply the Random Stimulus technique to quickly and easily leverage your team’s brainpower.
Customer, market and business validation for early-stage startupsJeff McClelland
A collection of tips on how to go about validating your offer to customers, choose a market, and scope a business. Touches on JTBD, lean startup, business model canvas. Also a brief case study on TransferWise and the keys to it's success.
SFDW DESIGN WORKSHOP JUNE 3, 2016
By Kylie Tuosto & Stephen Gay
This year, for SF Design Week, we hosted a workshop focused on crafting delightful first use experiences. Our workshop included design principles for first use, core frameworks for thinking about delivering customer benefit, and several design patterns and exercises.
OVERVIEW
No matter what you call it -- user on-boarding, first-time use, the out-of-box experience -- a user's first experience with your product is critical. Designers need to ensure that people get up and running quickly and understand the benefits the product delivers. But what's the best way to do that? Come join a network of design leaders for a discussion of the fundamentals and best practices of delivering a memorable, engaging first-use experience.
RESOURCES
Worksheets: FocusOnFirstUse_Worksheets.pdf
Slides: FocusOnFirstUse_Presentation.pdf
LinkedInGroup: https://www.linkedin.com/groups/7059078
Sentient Services (Ubiquity Marketing Un Summit 2009) V1Paul Janowitz
Is Market Research Dead in a 2.0 world?
Presentation given at the Ubiquity Marketing unSummit in Austin, TX. September 3, 2009.
Covers the current state of research in a customer driven web2.0 world. Contains tips and resources for entrepreneurs to leverage free and inexpensive market research techniques.
Delivering great brand experiences gives you the edge. We need to understand the experiences customers have so we can make them better. Mobile research is a way to capture all the things that happen in the moment that define a brand experience.
Turn your audience into the biggest R&D department ever...
UX Field Research Toolkit - Updated for Big Design 2018Kelly Moran
Looking for practice with in-depth UXR fieldwork methods? You may have read about these techniques in the past, but methods must be practiced to be understood. projekt202 has been employing the experience research craft with great success since 2003. This workshop is your opportunity to try these tools of the trade in a structured environment without pressing deadlines or looming stakeholders. Our experienced research and design professionals will share industry tips and tricks that will help you put theory to practice.
The workshop will be hands-on and interactive; instructional elements will be reinforced with stories of impact to real projects. We will not only cover methods of gathering user data, but the importance of spending time internalizing and analyzing the data through activities such as affinity diagramming, persona building, and journey mapping. Participants will gain exposure to these important practices in a low-pressure atmosphere and with the guidance of experienced professionals.
Disciplined Entrepreneurship: What can you do for your customer?Elaine Chen
In this class, we will explore how, given a target market and chosen user persona, we can come up with a solution that solves these problems and meets the needs and wants of the customer. We will discuss how to come up with ways to develop high level product concepts that can be tested in the field. We will cover hypothesis testing techniques, including classical quantitative techniques like usability benchmarks as well as modern techniques such as the use of landing pages to test product interest and purchase intent.
Data Analytics: The Bedrock of Design
In this digitally connected age, designers are expected to be hybrid creative-marketer and think like a consultant. Good looking work without meaning and purpose struggle in making an impact. Hours you have spent on your craft could go down the drain. Learn how to get smarter in design with a data-led approach that is bound to impress your bosses or clients.
XD 2020: Jonathan Lovatt-Young, Love ExperienceUX STRAT
Ssssshhhh. Mental Health. Say it quietly. We all have mental health, and it continually fluctuates. The great digital transformation supertanker seemed to have sailed past healthcare, causing a real disconnect from our needs to a range of available services. Over the course of a year, Jonathan led a consortium incorporating MIND and the NHS in Bradford to discover what was needed. If you’re interested in the next great age – the age of responsibility, and wanted to know how designers actually create the strategy for a Machine Learning Engine, come get stuck in the weeds of doing, not talking.
Why User Research is must in Product DevelopmentPuneet Arora
User research deals with understanding the users, their habits and needs in its very basic terms. This analysis leads to better insights about the user(s) and leads to better products.
Please visit: https://in.linkedin.com/in/puneetkum
Understand people to design great experiences: An introduction to user researchMing Lee
An introduction to user research for those who want to start doing user research or work with researchers. Covers how research can save you time and money, the dimensions of user research, and an overview of research methods. The presentation also includes tips on how to work with researchers and how to ensure your findings have impact on your product or service.
Jane Martel from the Arapahoe Library District. True innovation starts with assuming a “solution neutral” point of view. In this 90-minute session, you will be introduced to three foundational tools to achieve solution agnosticism and identify opportunities for innovation: Job to Be Done, Outcome Expectations, and Job Scoping. From there, you will apply the Random Stimulus technique to quickly and easily leverage your team’s brainpower.
Customer, market and business validation for early-stage startupsJeff McClelland
A collection of tips on how to go about validating your offer to customers, choose a market, and scope a business. Touches on JTBD, lean startup, business model canvas. Also a brief case study on TransferWise and the keys to it's success.
SFDW DESIGN WORKSHOP JUNE 3, 2016
By Kylie Tuosto & Stephen Gay
This year, for SF Design Week, we hosted a workshop focused on crafting delightful first use experiences. Our workshop included design principles for first use, core frameworks for thinking about delivering customer benefit, and several design patterns and exercises.
OVERVIEW
No matter what you call it -- user on-boarding, first-time use, the out-of-box experience -- a user's first experience with your product is critical. Designers need to ensure that people get up and running quickly and understand the benefits the product delivers. But what's the best way to do that? Come join a network of design leaders for a discussion of the fundamentals and best practices of delivering a memorable, engaging first-use experience.
RESOURCES
Worksheets: FocusOnFirstUse_Worksheets.pdf
Slides: FocusOnFirstUse_Presentation.pdf
LinkedInGroup: https://www.linkedin.com/groups/7059078
Sentient Services (Ubiquity Marketing Un Summit 2009) V1Paul Janowitz
Is Market Research Dead in a 2.0 world?
Presentation given at the Ubiquity Marketing unSummit in Austin, TX. September 3, 2009.
Covers the current state of research in a customer driven web2.0 world. Contains tips and resources for entrepreneurs to leverage free and inexpensive market research techniques.
Delivering great brand experiences gives you the edge. We need to understand the experiences customers have so we can make them better. Mobile research is a way to capture all the things that happen in the moment that define a brand experience.
Turn your audience into the biggest R&D department ever...
UX Field Research Toolkit - Updated for Big Design 2018Kelly Moran
Looking for practice with in-depth UXR fieldwork methods? You may have read about these techniques in the past, but methods must be practiced to be understood. projekt202 has been employing the experience research craft with great success since 2003. This workshop is your opportunity to try these tools of the trade in a structured environment without pressing deadlines or looming stakeholders. Our experienced research and design professionals will share industry tips and tricks that will help you put theory to practice.
The workshop will be hands-on and interactive; instructional elements will be reinforced with stories of impact to real projects. We will not only cover methods of gathering user data, but the importance of spending time internalizing and analyzing the data through activities such as affinity diagramming, persona building, and journey mapping. Participants will gain exposure to these important practices in a low-pressure atmosphere and with the guidance of experienced professionals.
Disciplined Entrepreneurship: What can you do for your customer?Elaine Chen
In this class, we will explore how, given a target market and chosen user persona, we can come up with a solution that solves these problems and meets the needs and wants of the customer. We will discuss how to come up with ways to develop high level product concepts that can be tested in the field. We will cover hypothesis testing techniques, including classical quantitative techniques like usability benchmarks as well as modern techniques such as the use of landing pages to test product interest and purchase intent.
Data Analytics: The Bedrock of Design
In this digitally connected age, designers are expected to be hybrid creative-marketer and think like a consultant. Good looking work without meaning and purpose struggle in making an impact. Hours you have spent on your craft could go down the drain. Learn how to get smarter in design with a data-led approach that is bound to impress your bosses or clients.
Report Writing Skills Course in Dubai, Sharjah & Abudhabi
The ability to communicate clearly is an important skill. Many of today’s inter-personal communication
The course contains a variety of detailed sessions, each focusing on different aspects of this life cycle. Each session provides step-by-step guidelines on how to approach the subject and is followed by exercises where delegates can immediately practice the skill. Research shows that the best way to learn is by example.
For more information: https://tinyurl.com/y2vrzurz
WhatsApp: 971503068426
Email: mail@zabeelinstitute.ae
How to create effective and relevant content online | impact image marketingImpact Image Marketing
Presentations are tools that can be used as demonstrations, lectures, speeches, reports, and more. It is mostly presented before an audience. It serves a variety of purposes, making presentations powerful tools for convincing and teaching.
We have all, somehow, needed to present a topic in the past or will have to do so in the future. In the book series of "Smart Business", we try to teach you to look at a subject from different angles, and choose and apply the best method based on your circumstances.
In this book, in simple language, we explain the different aspects of a presentation. What you will learn includes the types of presentations, the steps for preparing a presentation program, the features you can use to improve the presentation, the importance of nonverbal communication in the presentation, and finally, the things you need to know when presenting.
Social media marketing is a powerful way for businesses of all sizes to reach prospects and customers. Your customers are already interacting with brands through social media, and if you're not speaking directly to your audience through social platforms like Facebook, Twitter, Instagram, and Pinterest, you're missing out! Great marketing on social media can bring remarkable success to your business, creating devoted brand advocates and even driving leads and sales.
Does This Car Make Me Look Fat? Alternative modes of transportation and body...Puja Parakh
Obesity is an increasing problem; according to the CDC, in 2007; 70% of US adults are considered overweight. Traffic congestion/pollution is on the rise. According to WSDOT, the average travel distance for work is 5 miles, however, 65% still commuted by car, truck or van. New urban planning initiatives (Seattle.gov + Obama) seem to offer the perfect solution: decreasing traffic and encourage healthy behaviors by promoting alternative modes of transportation.
Do these alternative modes of transportation – walking, biking, and taking the bus – actually correlate to “healthy living”?
Usability Design: Redesigning LinkedIn to promote strategic networkingPuja Parakh
We were asked to improve an online experience to help promote strategic networking. After examining several sites, including Meetup, Facebook, and MySpace, we chose to focus on improving the usability of LinkedIn. LinkedIn is unique from other social networking sites, because of its focus on networking in a professional context.
To view the entire paper, visit pujaparakh.com/portfolio
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
12. Ideally, you should tailor your
deliverables to the needs and
interests of your audience
But a common problem is that
you often have to serve a
variety of audiences.
14. Types of Research Deliverables
● Quick findings
● Detailed reports
● Presentations
● Findings/recommendations matrix
● Other deliverables (scenario, workflow, etc)
15. Quick Findings
If time is a consideration, the absolute quickest format is an email
message or informal Word Doc with bullet points describing your
overall findings and proposed design changes
16. Quick Findings
Another option is to annotate the designs, pointing to the
problems and describing recommended changes.
3 out of 5 participants were unable to
find the phone number
All participants understood and
appreciated this beautiful headshot
18. Presentations
Good for most audiences but you’ll walk the line between providing enough
explanatory info and overwhelming the audience with too much info
19. Findings & Recs Matrix
An additional deliverable that gathers all the recommendations together in a
table format with a brief summary of findings and issue severity rating
http://soun.io/works/werehearse/
20. Other deliverables
Other ways to visualize and bring life to your research, including customer
journey maps, task analysis diagrams, or personas.
21. No matter what delivery
method...
It needs to be effective
22. No matter what delivery
method...
It needs to be effective
So people can understand, believe, and know how to act on
your recommendations
23. Effective Writing
It’s important to clearly describe your findings and accurately convey your
recommendations. Your audience needs to know what you’re talking about
without getting bored by your providing too much information.
24. Screenshots, Diagrams, and Charts
It’s difficult to convey findings through text alone.
Visualizations are great for breaking up the text, making the report more
interesting and approachable.
25. Mockups and Examples
When it is appropriate, illustrate recommendations with examples.
Recommendation:
Try adding a headshot to
the page.
26. Photos
Great way of sharing the environment, docs, tools, signage, and other
aspects to provide context of the research.
27. Quotes
Quotes from the participant are much more impactful than just describing the
problem or general user opinions.
28. Audio & Video Clips
Even more effective than reading a quote is hearing/seeing participants
making comments themselves.
https://benmelbourne.files.wordpress.com
30. Explain Your Methods
Always give a brief summary of the goals of your research and the methods
you used.
From previous HCDE student research
31. Always Show the Positive
Because our goal is to improve the UX, research tends to focus on the
negative and take the positive for granted.
32. Focus on Problem Statements
This is our power. Storytelling requires good details and important for
engaging and sharing.
Good Example
Participant clicked on ‘Lawyer
Directory’ link instead of ‘Talk to a
Lawyer’
Bad Example
Participant clicked on the wrong link
33. Guide Audience on What To Do Next
Some audiences become overwhelmed by seeing a long list of problems and
recommendations.
From previous HCDE student research
35. Quick Recap
Choose the right deliverable format based on your audience.
Ensure that your deliverables are well written.
Supplement with screenshots, diagrams, and other visualizations.
Use photos, audio and/or video clips to allow audience to experience directly.
Don’t forget to explain your methods, mention the positive aspects, and make
sure the audience knows what to do next with findings.